Michael Kors

I have been to this location probably over 10 times in the last 2 years. I used to like Michael Kors merchandise, and ended up with a large amount of his stuff.
I have always found the sales associates in this store to be oblivious. They never know what’s new, what’s old, what might be coming out soon, and overall they seem to not want to be bothered. This has sort of been the standard when I have been to this store more times than not. Also sometimes when I shop I wont carry a purse– I will wear a NorthFace zip up and keep my wallet in a pocket because this seems to keep me more organized. I do notice the service is much worse when I am not dressed up or carrying a handbag– which is sad behavior.
I bought a coat here over 2 years ago sort of on a whim when the weather was much more mild than the following year. Since its large– almost like a parka– I only wore it maybe 5 times over the last 2 years as its a little big, and its blue making it a particular match for only certain outfits. I am irritated that the zipper has broken, the belt around the mid section never stays within its clip, the elastic through the belt rolls very easily and has no substance to it, and the jacket as a whole for being a «parka» is very thin, and can’t stand up to most of my other coats as far as warmth.
It also irritates me to go into the Michael Kors store and see the exact same merchandise that I would see in places like DSW, Marshalls, and Nordstrom Rack with the only difference is that the actual store is charging a premium price.
Michael Kors as seriously sold out. My older pieces quality far surpasses anything new that has been put out. Covering merchandise with little M’s and little K’s doesn’t make it designer, and in fact they’re looking quite tacky now days.
The only thing I like for reasons of size and function is the Jet Set Travel line.

Went there to buy a purse as a gift. Great selection. Sales associates were very knoweldge and helpful. I was very satisfied with the purchase and the experience. I’ll definitely come back.

I don’t wear namebrand clothing. I buy my clothes at Kohl’s. I’m a teacher, and I don’t see any point in spending $ 300 on an outfit that’s going to get covered in glitter glue. However, I will splurge on higher quality items that will last a long time — such as shoes, perfume, and in this case purses.
My beloved tote bag, that I use to carry everything from my lunch to my extra scarves, was falling apart. So I decided to spend a little extra and get something made of real leather. The Michael Kors store is down the street from where I work so I stopped in one day to take a look at their totes.
I told the sales lady what I was looking for and she directed me to a bag that fit my description perfectly. She was very helpful, very knowledgeable, and didn’t make me feel out of place whatsoever even though I’m sure it was obvious I don’t do a lot of shopping there. I don’t think anybody should feel self-​conscious coming into this Michael Kors store. The employees are nothing but professional and are clearly there to do their job and help their customers.
I’m very happy with my new bag. My experience will likely have me recommending the store to anyone that is looking for a good quality accessory or just looking to splurge on something they love.

In addition to the great clothing and accessory selection, the cistomer service is excellent. The store manager, Michael, went out of his way for me this evening to exchange items — and did so as the store was closing, without complaint.

I love MK accessories. I love that my husband loves MK accessories.
When I stopped in to the Georgetown store, I was looking for something very specific that I had seen in a catalog and the sales girl was more than happy to show it to me, and I scooped it up, immediately.
I like to buy myself something personal for my birthday every year and this year it was a stainless MK bracelet.
The sales girl was clearly hungry and she works hard for her money, which I respect, but was not used to (in my experience with other MK boutiques). But, its all good, I realized if I ever needed a quick ego boost, I could take a few bucks to Georgetown and look for some bling.

I’ve started running again! But that’s not the point. I decided to stop by this store to pick up something I had my eye on for a while, and I showed up post-​run, looking dangerously close to being a homeless person. An out of breath homeless person who had clearly not coordinated her «running outfit» with cute lululemon accents.
I still got great service and that surprised me. Despite the store being busy, and me not looking like a customer who would be an easy sales target, the staff was wonderful. They were helpful without being pushy and quite honestly had a really good sense of styling an outfit with the right accessories.
This store is actually well stocked and it has everything from the latest season. Unfortunately you might not find as many off season /​classic pieces and I think Tyson’s might be your best bet for that.
The store reeks of intense perfume and everything is so shiny and happy that my inner cynic got all bitter for a minute. But shiny and happy is contagious, and I know I will be back!

It was a beautiful day today and me and my friend wanted to go into town and shop, walk, etc. We walk into this store and we are immediately greeted by the associates and 3 large security officers (lol)– so far so good. we’re taking a look at the merchandise, admiring the details inside and outside of the items and the blonde associate with the Russian accent (could be wrong) announces the price for each item we look at. «that’s $ 115». «That’s $ 300» … «that’s $ 1,4038,492,321». It was rude and annoying that she was doing this and we weren’t having it. we told her we didn’t need to know the price of each and every item we look at and that it was rude of her doing so. She kind of backed off after that
She made me feel like she didn’t think we belonged in the store, we cant afford anything and wants us to leave. I don’t think that I am going to visit this store any time soon.

I stopped by this Georgetown location yesterday to get my new watch resized. This store has pretty much the same selection that you would find at both the Tyson’s Corner and Montgomery Mall stores, and is about the same size as the latter. Judging by the reviews of the other two locations, I will warn you not to expect much better customer service here. Although I was promptly attended to and a sales rep quickly took the links out of my watch, I still had a few questions. The large second hand on my watch didn’t move and I was confused, since the watch itself was still running. The rep proceeded to tell me that I had a defective watch and asked if I had purchased it at the store. When I said that I purchased it via the Michael Kors website, she told me there was nothing they could do because «they don’t manage their website» and that it had been «taken over by Neiman Marcus.» Uh… sorry, what? I find it both interesting and extremely frustrating that the physical storefront can operate completely independently from its online shop.
Luckily, a quick Google search at home revealed to me that chronograph watches will only operate the second hand when using the stopwatch function – sure enough, when I pushed the button to start the stopwatch, my large second hand began to move. It is sad that the sales rep did not even have this sort of knowledge about the merchandise that they sell in the store, and that Michael Kors is known for.
Frankly speaking, don’t come here if you are looking to find out information about the products or to return something you purchased online, because you will be either turned away or given incorrect advice.