Magnolia Plumbing Heating & Cooling

Great plumbing service! Friendly staff.
Had the best plumbing price qoute
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Thanks again! :-)

Felix came early on a Monday morning via snow and ice filled roads, as well as extremely cold temperatures, to fix a leak that had completely soaked a good portion of my carpet as well as the boiler room floor and some drywall. The repair was done in good time and all is now well (may have to get the carpet replaced but that is the leaks fault). My experiences with Magnolia and its staff have always been top notch. Highly recommended to all!

I have used Magnolia for several years now, and their technicians/​plumbers are top notch. Every single one has been professional, neat, thorough, and helpful. I’ve seen a couple of them go way beyond to get a problem solved.
They maintain and replaced my HVAC. The price was competitive and the work done really well. I like their annual maintenance plans and the price seems fair.
Most recently, I had Felix S. out for some plumbing items. He was great. He listened, gave me options and then did the work fast, cleanly and really checked it all out one final time before he left to check for leaks, etc. Really liked him.
My reason for only 3 stars is the pricing on plumbing work. I’ve regretted paying what I paid. It was absurd and I will not use them again for plumbing without getting other prices. Their work is top notch — just be prepared to pay.

We had a tremendously positive experience with Magnolia — I have nothing but good things to say about them. After our hot water heater unceremoniously bit the dust, we chose them to supply and install a new one for us after seeing the positive reviews. We specifically requested Kenny, since he had so many positive shout-​outs, and he and his assistant Joe did a fantastic job. They were on time, efficient, and highly knowledgable. Kenny patiently and thoroughly answered all my questions and helped me get a better understanding of the various options. Magnolia also provides a 10-​year warranty as part of the purchase, which is really great.
The installation itself was handled with a very high degree of professionalism. In particular, I was really impressed with how respectful they were of our house, taking care not to scratch any walls as they maneuvered heavy tanks up and down a narrow staircase for what was admittedly a very tricky installation in a closet on the second floor. They rebounded quickly after an initial snafu (the first tank they brought didn’t fit the space) and returned within an hour with a different size (the beauty of dealing with a local company.)
The parts and service costs were reasonably priced (especially once the mandatory DC permit fees are added in). If you enter into a year-​long service contract with them (no dispatch fees for any plumbing needs throughout the year), you get 15% off the total.
We will be using Magnolia for all our plumbing needs from now on!

Very good company from the representatives that answer the phone and book appointments to the estimator that came out to price our new heat furnace to the actual installers. Our installer was Thomas and he was accompanied by his apprentice Sean. Thomas is a seasoned, no nonsense repairman/​installer who aims to please his customers. He actually left our furnace area cleaner than he found it! He also volunteered to remove an old non-​working humidifier that was attached to the ac/​heating unit and then proceeded to patch up the hole it left by cutting sheet metal down to size and sealing it neatly. He did this EXTRA work after he had already spent an entire day installing the new furnace. That was so kind and thoughtful of him. We will be calling Magnolia for all of our plumbing, AC, heating needs!!! Barbara G.

Pros: 1. They came out same day. 2. The dispatchers were great. They were very pleasant and they were essentially in constant communication with me about the location of the technician. 3. The plumber was knowledgeable and friendly. Also arrived in the given time window.
Cons: Pricing was very high. I needed the job done that day and am confident it was done well, but generously allowing for parts and business overhead, the hourly rate for labor would exceed the world’s leading neurosurgeon. And that was after negotiating down.
I would consider using them again if I had to, but next time I’ll look elsewhere first.

We had a very good experience with Magnolia, 90% of which is due to Kenny H. He did the initial consultation as well as the installation of the heating unit. Mr. Kenny contacted us several times to answer questions regarding tankless vs traditional heating unit as well as pros and cons of each. His professionalism and attention to detail toward his craft was very appreciated and would cause us to use Magnolia again, only if the send Kenny H.

I had a pretty good experience with Magnolia. I was shopping around for several plumbing jobs and they were one of the three cheapest companies out of 15 calls and 6 on site estimates (I had a LOT of work to review). In the end I had them replace my water heater, which also included installing a new shut off valve and expansion tank.
The price was right, they gave a reasonable time estimate and while a little late, gave update calls to their whereabouts. Finished the install in about 2 hours, taking the time to explain what they were doing whenever I asked. Kenny was my tech who also gave the estimates. Very nice guy and knew exactly what he was doing. I almost had him do some additional work while he was here but the add on cost for water supply hoses was way too much for what it was — $ 60 per hose. No excuse for that, heck I’d go to a plumbing store myself and do it myself. It’s a $ 8 part, give or take. It just made sense to include replace the faucet supply line if your going to replace the shut off and disconnect the obviously corroded supply line.
Anyway, yes they do have a service charge. Unfortunately almost every plumber does nowadays. They are also the average at $ 75 or so at the time of this review. That price gets absorbed into the work price though at least. If you are a first time customer or know EXACTLY what you want, they may wave it.

First time using them. Felix was great – timely and professional. Fixed two leaky toilet tanks for me.

The positive for magnolia is that they are 24 hours and their staff are generally nice and agreeable.
The downside is that their business model drives their prices sky high, forcing them to charge $ 75 as soon as they walk through the door.
We’ve used them for heating and HVAC in the past and had some questions about pricing but this last experience highlights the issue.
All we needed was an uninstall and install of a dishwasher. When we called they refused to give us pricing, instead citing that these jobs are too complex to quote over the phone. There is of course a $ 75 standard fee for showing up.
The technician shows up and says that the job will cost $ 460 + $ 75 visit. Magnolia I think does this because many customers operate on the sunk cost fallacy, but a sears installation costs $ 170. We end up just paying the $ 75 and moving on but the experience speaks to how elevated their pricing list is, which to me is the biggest issue.
We have other examples from a string of heating issues we experienced as well.
The company’s justification when I ask is that they are larger than other local providers so their overhead drives up costs. This seems to stand at odds with my understanding of economies of scale.
In closing. Fine to use as a company but get ready to pay more than you should.

Terrible experience. Condo unit had a yearly HVAC inspection — Magnolia brought a plumber for a «complimentary inspection.» My tenant was in the Condo and the plumber claimed the kitchen faucet was leaking. She never signed any agreement for work to be completed, the plumber then insisted she sign a work order and charged over $ 900 to fix one leaky faucet.
I spoke multiple times with a manager, Real Cipriano, at Magnolia who apologized and promised to provide a $ 100 reimbursement. Not ideal, but at least it was something. The refund was never sent and Real refuses to answer emails or phone calls. On top of all this, exactly 30 days after the HVAC inspection was completed the AC Unit died.

AWFUL COMMUNICATORS. Had a 16k contract with them to rebuild inoperable HVAC system. The work that was performed didn’t match the contract, or they didn’t perform it, then no one told me of the changes from the contract. No status updates to customers as issues were found. What was quoted as a 3 – 4 day job took a month and a half before it was finally done. Techs missed appointments to do work (and we only got a call from Magnolia after it was missed, not before), or once a tech just showed up without an appointment. The sales folks don’t talk to the techs or vice versa, and no one talks to the customers. The customer relations folks were always professional and apologetic, but then things just continued going wrong.

They are way overpriced! Better finding another HVAC Contractor. They like to trick people and show people the problem but itself is not the problem, It was something else
I also asked for for quote for AC Unit and Furnace system. They charged 2k more than other companies that I asked for quotes.

My air handler was leaking water at 1am on a weekend. I submitted an emergency request online. Magnolia called me around 8am to schedule an appointment. Technician arrived within the window specified. Great service.

Updated: after the snafu with the customer service people on the phone a couple of days ago, we got a technician to come see our unit. He was actually wonderful! He was efficient, knowledgeable, and took his time to explain to me everything that was wrong. The motor needed to be replaced, and he mentioned that he could come back the next day with the replacement and so the installation, which is quite fast. I was grateful since we have been without AC for a few days. Updating from 1 star to 3 thanks to the great service offered by the technician. Why do they always let people who suck at customer service work at customer service? I wish I had just been able to reach the technician right away, none of the nonsense below would have happened…
Ugh terrible! We had to use this company since the landlord use them. I called at 7:30 to ask for someone to come by and fix our AC. «Ok, our technician will get back to you». An hour later, nothing. So I call back. The same woman with the nasty attitude picked up «the technician will get back to you». Still nothing. An hour after that (so at this point I had been waiting for TWO HOURS), someone else picked up and immediately re-​read the number they got for me on file. Sure enough, they were off by one digit. I was LIVID! That should have been the FIRST thing they check for when I called back the first time! AGH! Now we have to sleep in the 85 degree summer heat because miss attitude was terrible at her job! I would never use these people if it were up to me.

Had an AC issue related to condensation not properly pumping out of our unit. A call at 7:30 am had our tech (Sam) to the house by 9:30. He proceeded to quickly diagnose the issue, switched out the pipe that was causing the problem with a transparent setup that had a safety switch, and then measured the system. While the main problem was fixed, he also felt the system wasn’t running correctly, and found that our freon was just a bit low. Extremely professional, very fast, and ultimately reasonably priced. This was our second experience with Magnolia (the first being with their plumbing team) and I am so happy with each interaction that I will never use anyone else again. Highly recommend.

I have had two great experiences with Magnolia and signed up for their service agreement as a result.
First, Magnolia helped us with an emergency call out when our AC stopped working a couple of weeks ago. They were the only company to call back at 10pm on a weekday night. William came out spent an hour finding the issue and got the system up and running. Very grateful for this speedy service in the middle of DC summer when we have a 6 month old.
Sam came as a follow up to help us try to find the nature of the issue. First of all, I got an appointment same day of my call. Second, Sam arrived early which is virtually un heard of. Third, Sam was very helpful — explaining to me what each part of the HVAC system was meant to be doing, how it should be performing, what things we should be doing to keep the system running well. Sam also turned our system onto high air flow — it had been on low since the system was installed two years ago and we always wondered why the air flow was so weak. He also put on a 90 degree pipe end on the end of our condensing pipe so the water wasn’t going directly into the foundations of our house.
I was so impressed I decided to sign up for the regular service agreement with Magnolia.
Based on these first two experiences with Magnolia, highly recommend these guys.

Miserable experience. They canceled on me twice without telling me.
If you have a 2 hour appointment window, call them to confirm your appointment at least an hour before your appointment, because they won’t bother reminding you or showing up!

Had someone come out on 5−22−15 to find out why my A/​C was not cooling down the house properly. He thought I had a short in the wiring and tugged on it and said it was fine. He then charged me over $ 500 for rewiring the whole system which he did not do. A month later I call to complain and one of the managers came over and said it’s been running fine but said because I have an older house it’s always gonna be hot on the top level. Never offered to refund any money which I was wrongly charged for.
So I payed $ 500 for them to tell me it’s just an older house and nothing is wrong with the system! How have they been in business for over 60 years??? Worst company I have ever dealt with! They screwed me over and I would advise all to run the opposite way!

I’m ⁰⁄₂ on plumbers in DC. Magnolia got the job done, but at a super hefty price, and with rude, unprofessional service.
First visit, plumber was an hour later than what dispatch told me. When he arrived, he complained heavily about traffic and parking. We live in a metropolitan area. Sorry. He looked at the leaky toilet for about two minutes and then made a long call to his sales rep mocking the toilet. Immediately the answer was an $ 1150 replacement, because he didn’t know if he could fix the problem.
Took nearly four days for the plubmer to find a part and several calls back to check on the next steps.
Second visit, once convinced to do a fix on the toilet, plumber is again over an hour late. Makes a quick part replacement and voila! Toilet fixed. It took all of 15 minutes and was only one part, but somehow cost $ 580. The plumber was again super aggressive in pushing for a replacement toilet and refused to provide a warrantee on parts or labor. My landlord since resolved this with the owner, who said the part and labor would have a 1-​year warantee.
Overall a somewhat frustrating experience, poor customer service, but my toilet works so that’s worth at least a star and a half.