J.Crew

Today March 1 st 2016, morning time, I went there and found the ‘woman’staff was so horrible and picky with the customers!
Before that time the staffs are always helpful and friendly.

Wait… I didn’t think I’d be writing a review for another J. Crew so soon but OMFG, THIS IS THE BEST LOCATION!*
Most helpful and friendly associate ever to be hired at J. Crew seriously has to be… wait for it… FLORA! Someone please nominate her as employee of the year. Yes, we’re only 58 days into 2016 but like… it’s still not as premature as your boyfriend.
Shopping for suits is a pain in the butt when you’re not of the gender that has entire stores dedicated to suits. Not only does this location have a dedicated petite section, they have Flora who understands the woes of being 155 cm (sounds taller than being 5’1″/whopping 61 inches). She was super helpful in locating my size that wasn’t on the rack (I need to be 00 or 10) and she also brought in heels so I know how I’d look wearing the suit standing 2.5 inches taller. She was entirely TOO helpful and GOSH, how I wish she could be my personal shopper. Maybe after I get that baller internship and start earning beaucoup bucks.
Oh yeah, the sale section is a cluster but it’s amazing. Other J. Crew locations have been wiped out by hungry yuppie masses but not this one. The one in Tysons II is pretty amazingly abundant as well, but they don’t have Flora there *womp womp*.
*= provided that you can find parking in the madness that is Georgetown OR if you’re smart and take a shuttle from Rosslyn OR if you’re a big baller that lives a few blocks away (heyoooo, currently accepting applications for sugar daddy).

What is up with J. Crew in Georgetown (DC)? I was in today. I was in the store for 20 minutes walking around with items I picked out. No one asked if I needed help as I walk through the entire store. I kept trying to get someone to help me. I had to finally stand in line at the counter to ask them to help me get a dressing room. I had to stand in a line to get to the counter to ask a clerk if I could be helped and in a dressing room. This is not good. While I was looking, an employee (male with dread locks) came rushing out of somewhere (I assume stock room). He bumped me so hard that I almost fell down. I looked at him and assumed he would at the very least say that he was sorry. Nope. He just kept walking. While in the dressing room for 15 minutes trying things on, no one checked in and asked if I needed any help. Again, not good. I did need help with sizes. I just gave up at this point and decided to leave without buying several items that I really liked. Also, no security guard at the front of store today. I always felt a little more comfortable with him there. I’ve been a client of this store in Georgetown since it opened but service has declined too much for me to return. It is a shame.

J Crew Bridal at Georgetown is AMAZING!!! They helped me for over a year as I went through situations with my bridesmaids dresses. They helped us find stores for girls out of town and helped us arrange all the orders together. We had not one but two dresses that we realized WE ordered incorrectly. They graciously exchanged them. One was even a month and a half before the wedding and they immediately exchanged it and shipped it the next day. They have been phenomenal to work with and have dealt wonderfully with this crazy bride!!! :)

I want to preface this by saying that I love J. Crew. HOWEVER, this location has the worst customer service. Every time I’ve shopped at this store, I have been met with rude sales associates. I would wander around for nearly 30 mins in the store and not ONCE would an associate greet me; many of which would look me in the eye and walk right by. After today, I refuse to shop this location. The selection is great, but so is the store located near Chinatown. I recommend visiting one of the other locations in the city.

TIP: Go at a busy time during the weekend for big in-​store sales and promotions. I assumed J. Crew would offer big discounts during their slow hours, but really I think they have them during peak shopping time in order to outdo the tons of other retail competitors on the highest traffic days/​hours.
They also have a great couch near the middle of the store which is surprisingly rare in retail stores. When you are waiting for your family, significant other, etc. to shop — having a couch is a great place to relax and do countless entertaining things you can do on a smart phone. Without this comfortable oasis — you’re more likely to bug the person still shopping to hurry up and move on, so I don’t understand why other places don’t have this.
Sales staff here has always been very helpful but without being overly inquisitive!

Stopped into this store today to do some shopping while in town and was greatly disappointed. The sales people (at least 5) passed me while browsing and did not greet me but rather looked at me like I was not worthy of being in their store.
They have a good selection and stock however, due to the rude and holier-​than-​thou sales attendants, this location deserves 2 stars at most. Go here if you absolutely must.

Came in today to pick up a new suit, and was impressed by the staff here. Everyone was helpful, but most importantly Danielle was incredibly helpful. She was patient and thoughtful and made an expensive experience much less painful. I have been to my fair share of J Crew stores, but this experience was above and beyond one that stands out.

This rating is for the bridal salon. I purchased a dress on ¹⁰⁄₂₇ and the associate I worked with was Cathy. She was stellar!
Cathy listened to what I liked/didn’t like about previous bridal gowns I had tried on, and picked several gowns that incorporated what I told her that I liked. She was easy going and made me feel relaxed. She was honest about which dresses looked best on me. I had come to the appointment by myself, and Cathy graciously offered to take pictures on my phone so I could send them to my out-​of-​state family. She also asked me about accessories and allowed me to try some on with the dress to get the overall look.
The section of the store where the bridal salon is located is quiet and calm, unlike a lot of other bridal salons! The dressing rooms were huge, and the big mirror in the main part of the salon is flattering. There are a few chairs and a couch if you bring people with you to try on dresses.
I’ve visited a few bridal salons on the search for a dress, and J Crew in Georgetown (and especially Cathy) was the best experience I had!

I take it back. This is one of the places where we were greeted and asked if we needed help. That alone makes me a fan. In terms of sales, it was a bit of a mess and hit or miss. Some items were ok but still too high for being on sale. Other items I could pass on but they were pretty cheap.
There are some comfy couches to sit on, and as others have noted, they will let you call their headquarters to find your size. I saw an associate help a female customer with this.

I’ve popped into this location a number if times, both before and after their renovations. I definitely like their current layout better, as I think it creates a better flow for the store.
Anyway, I do like their selection of clothing, and their plentiful sale section. I’m also a fan of their deals, which pop up pretty frequently. My shopping experiences here have been pretty good, but I recommend the Tysons store over this one. It’s less of a madhouse in Tysons, and it seems like there are more employees on the floor.

This Jcrew has the biggest and best quality of items I have been in. During sales, I much more likely to find a steal in the sales section than from any other Jcrew store in the DMV area. Even if the store lacks your size, if the item is available online, the store associates are willing to help you ship it to your home for free.

I love the quality of their clothes and the casual– preppie style. I like this J crew store and prefer it to the one in pentagon city. Last time I went I bought two pants (they were on sale) one shirt (also sale), and two necklaces (I hv a thing for their jewelry, sorry not sorry lol). The girl that was assisting me was helpful but I feel like it was the end of her shift and she was tired which is understandable.
The notable thing that other shoppers should be aware of is: when you pay and get your receipt, READ IT to make sure that the discount or the sale code was applied to your purchase because mine wasn’t! I paid and felt the total was more than I calculated in my head, I didn’t realize that it was really off and the sale code wasn’t applied until I went home and checked my receipt. Went back for a price change the next day and kept the items.

This review is for the bridal salon.
My girlfriends went in to bridal salon for bridesmaid dresses and were greeted by less than eager employee who clearly did not want to help us. Se escorted us to the back room where all the bridesmaid dresses were. She was extremely not helpful and did not explain much. When I asked about the price she brushed the question aside and never answered us. Halfway through the appointment she left us in the salon to go to the backroom without saying anything. Upon her return she decided it would best that we go look at the men’s suiting department (which has nothing to do the bridesmaid dresses). She handed us off to another sales associate and disappeared. NEVER AGAIN! Worst customer service.

Leaves much to be desired.
Sure, you won’t have every single pattern and color of the Stretch Perfect Shirt. But you only carry white and blue stripe? Don’t let the brutal winter discourage you from refreshing the in-​store stock with color!
The selection is meager at best. And said meager selection is poorly organized — shelves of sweaters punctuated by sloppily hung bikini tops and bottoms, a suiting section with crochet sweaters and panama hats.
Mass confusion — I thought I was at the Limited (where I do shop when looking for a deal on trends). If you’re one who likes J. Crew partly because they serve you outfits, this isn’t the one for you.

This review is a result of multiple horrible customer experiences. The sales associates are extremely unhelpful, even if you can actually get one to stop and help. I have gone into this store TRYING to spend money and have walked out.
On one of my last visits the entire staff was working on a floor change or something. This was during a weekday morning, also. I was one of the only customers in the store. After wandering around for a few minutes with a few items in hand, I decided to place them back to where I found them because not one person offered assistance.
Two weeks ago I stopped in because I saw an item I wanted in a print ad. I wandered around the store and finally asked someone about the item. He had no idea what I was talking about, and yet this item was also featured in their windows. Another associate popped up from behind and said they would probably get it soon. They both started to walk away.
I have had amazing experiences at the Tyson’s jcrew, and figured it would not be too much to ask to be contacted when the item came in to the georgetown store. The associate looked confused and then got me a card to write my contact info upon. I asked him to confirm that someone would contact me, and he assured me they would. I also inquired about the promo email I received and he said I should be fine because it probably doesn’t expire. I had to inform him that it expired on the 31^st. His response, «oh».
Needless to say I popped by over a week later, and there was the item. A helpful gentleman engaged me, and asked if I came in to look at the item specifically. I said yes, and let him know the situation. He didn’t realize that I was frustrated, but was helpful enough (which rarely happens). I asked him when the item came in and he said about a week ago. My blood was boiling.
The service has been so poor that I actually considered calling the Tyson’s men’s store to have the item shipped to me. However, I had to have the item and didn’t want to wait any longer.
While I realize that everyone has an off day out there, I can confidentially say that this store consistently gives poor service.
My future purchases will be through Tyson’s, as they actually want to see me, and spend time helping me.

While I like J. Crew, this particular brick-​and-​mortar can be off-​putting. Sales staff are so fastidious about keeping every display straight and organized that one gets the sense that the actual customers are a nuisance. I literally heard a salesperson sigh the other day as he came up behind me to straighten a stack of chinos that I’d apparently messed up by looking for my size. One gets the impression that the mission of the sales staff is to organize and clean, not to help customers. It’s odd, and it can be insulting.
For two summers I worked at a J Crew, so I can empathize with the frustration of having to clean up after customers. But shoppers have to be able to shop – which includes picking things up, unfolding them, examining fabric and patterns. These things are supposed to be among the advantages of shopping in a brick-​and-​mortar J. Crew, after all, and sales staff should encourage them, not treat them as burdens.

I was looking for a specific item to give as a gift and no other thing would do. To my disappointment, the Georgetown store did not have them in stock. But the salesperson here was amazing in helping me figure out the easiest way to get them. He ended up advising me to put in an online order via the red phone in the store. He tried to get me free shipping even, which was really nice but didn’t work (got the student discount though!). The order arrived on Friday just like he said they would. Couldn’t have asked for better customer service!

On my quest to find proper shoes for the rain, I stumbled upon this J. Crew and truthfully, thought it would be a LONG shot! Store was immaculate. Nothing seemed to be out of place. It seems there was someone manning every table and putting everything perfectly back into place. This is how i like to shop. Forget the piles of crap everywhere, I love shopping in an organized, well maintained store.
I looked at every rack and was surprised to find rain boots at the back of the store. They came in 4 different colors; yellow, green, black and blue. The obvious color choice for me was black. Emma came around and assisted me with finding the right size. I paced around the store to see how comfortable they were and was shocked to find they were VERY. I always have a problem with rain boots buckling around my ankles but these didn’t seem to be doing it.
I was a bit concerned about tights fitting into the boots but Emma assured me that it wouldn’t be a problem. She even pulled a pair of tights off the rack and set me up in a dressing room to give me the confidence I needed to pull the trigger. Just like she predicted, they fit like a glove. It was then when I looked at the price tag and realized they were only $ 79 too… pretty good deal considering I paid $ 200+ on my designer pair last year.
At this time, the rain had stopped so I asked Emma if she could kindly hold the boots for me while I walked around Georgetown and did a bit of other shopping. She said it wouldn’t be a problem and set them behind the counter.
3 hours later after lunch and more shopping, I came back around and picked them up without issue. Luckily… just in time because it began to pour once again. Time to build that ark… but at least I’ve got my trusty rain boots to keep my feet dry. yeah!

The Georgetown location of J. Crew is great and when I’m in Georgetown, I can’t help but stop in for a few minutes and when I was living just 2 blocks from it… well I was there every few days!
The sale section is great here and you can always expect to find some really decent deals. The staff are also very nice, friendly, and really knowledgeable about the stock. One woman was really helpful when I was buying a suit and it’s been great. They also offer a student discount which is wonderful!
I love J. Crew! I would buy everything there if possible… :D