Imperial Autobody

Great work, FAST work, good communication. These guys were a huge improvement from my dealership’s body shop. I hope I never need body work again, but if I do, it will be Imperial.

This has been a great experience that started out horrible. I have been to imperial 3 times for various reasons and they have taken care of my car (2014 Audi Q5) each time. As a Lyft driver it’s important my car is in perfect condition. They offer quality expert service and great customer service. Thanks for taking care of my car, she appreciates it.

These guys are GREAT!!! They did beautiful work in a timely fashion, and they were so nice every time I spoke with them. They also drove me to Enterprise to rent a car while mine was being worked on, and then they returned it at the end as well. I am very impressed and would recommend to anyone! Thanks so much, Imperial Autobody!

I took my car in recently for repair from a car accident. When I picked up my car I thought it was a new car. Imperial did an amazing job on my BMW 335I. They are fabulous! Thank you Imperial :)

Imperial Autobody was able to see me on very short notice and quickly resolved the issues that I had with my car. The service they provided was very attentive to my needs and competitively priced. I would recommend Imperial Autobody without hesitation.

I’ve never used the word amazing to describe my experience with an auto body shop, but Imperial was start to finish an amazing experience. I had gone to Costco to get my tires rotated when they told me the alignment was off and one of the shock absorbers was leaking and I needed to have a mechanic look at it. I found Imperial in Unilocal a while back but had yet to need work done on my car. I called and Alex was able to get me an appointment that afternoon. Once the mechanic ran the alignment tests they realized it was worse than expected and my rear suspension needed to be replaced. They were able to find a used suspension (which saved me $ 700+) and get it in the next day. I called at 10am Monday and picked my car up fixed (and washed!) at 4:30pm Tuesday. The whole staff was friendly, very communicative, and went above and beyond to get the work done quickly and cost effectively. Trust is not a word generally associated with auto body shops, but I completely trusted Alex and Jonathan in the fairness of price and quality of work. I am thrilled with the quality and ease of my experience with Imperial. They are now my go to shop in DC.

I recently got in an accident and took my Acura to imperial and I have to say the car looks great! I had damage on the front left light and bumper and they fixed it all at a good price (I did not want to put a claim with insurance). They are very affordable and definately not sloppy. They even cleaned the inside of my car too! I got my car back in one week which I was very impressed. The staff inside were very nice and friendly. Definately consider this business when fixing your car because there Are a lot of crooks out there.

Lived in DC for 6 years and was just referred here. Best service, intelligence, and genuine approach you’ll find anywhere. They helped me through an auto accident when I was rear ended. The communication was superb and they were quick, yet diligent which each step of the process. I don’t know what I would have done without such a great auto repair shop and PEOPLE helping me during that ordeal. It was the one phone call I could take where I knew I was going to get the best possible, straight forward, and honest approach. If you work with Joe or Raffi, you’re in the best possible hands on earth! Thank you guys!

I had a broken passenger mirror and really bad dented passenger door from a minor car accident. When I got my car back it literally looked brand new. Including the headlights and paint (of the whole car!)
Great work, very timely, and really really good customer service. I have nothing bad to say about this shop at all. Glad I picked them!

Great shop, everyone was very friendly and knowledgeable. All of the work was done correctly and quickly. I would absolutely use them again.

A few weeks ago I noticed that my passenger side door would not open due to a dent making the for panel and tire hub panel overlap. I stopped in to Imperial on the way home from work to see if they could do anything to help. PS. This was my first time ever using this company. When I arrived I explained the issue and showed one of the mechanics. He literally fixed it in 2 minutes and didn’t charge me anything! Very professional… I was satisfied.

So impressed. Was able to fit me in on short notice, gave me a time estimate and actually finished on time! Received my car back in pristine condition. Would recommend to anyone.

These guys are awesome. Very polite, kept me in the loop for the 3 weeks it took to repair my vehicle, and they made my car look brand new after both bumpers were smashed in by a drunk driver.

This place was recommended by my insurance company and they were fantastic. The day I went in for a quote they told me I could just leave it there then and the rental car company would come right over and pick me up. Within the hour, or less, I was in a rental back in the city at work. Picked it up earlier this evening, 3 days and I was all fixed and then some. They actually went around the car and buffed out/​painter other small areas. (Total surprise to me and certainly not expected). Take your car here for sure, no question!

After my accident. the insurance company had recommended Imperial to me. My experience with Imperial Auto Body was fantastic.
Their turn over time for repair was speedy, the auto mechanic team preformed excellent work and the customer service is top-​notch! I’m thankful I found this shop and would 100% recommend it to others.

Twice I have had to have repairs done here and both times the service was very well done. The office workers were extremely kind, thorough, and helpful. Both times they did small extra things and didn’t charge me (my insurance actually since they were both repairs from minor auto accidents). The willingness to help get me to a rental car place was an additional bonus. I highly recommend Imperial Autobody!

I went to 3 body shops and Imperial by far gave the best quote. Joe was very professional and set me up w a rental car at a reduced rate. He was extremely professional. I would not hesitate to recommend him and Imperial to anyone, and they are now my go to guys for auto body work.

I couldn’t be more pleased with the job that Joe and the imperial team did. My company vehicle was involved in an accident and they were there to save the day. I not only would go back if I was involved in an accident, but all of my clients that I’ve refereed to speak great volume of Imperial! Great customer service and team!

I took my 1998 Corvette to Imperial Autobody because they had done some insurance work on my new Volvo and I was very pleased with the results and the service. Unfortunately the second time was less than satisfactory.
During the estimate for a paint touch up of my of the Corvette, I stressed several times that I wanted all scratches that could not be buffed out to be filled and repainted. To prepare an accurate estimate they took extensive pictures of each part of the car that needed attention. These pictures included a picture of the driver’s side door and the sill of the driver’s side door jamb, which was obviously scratched. I pointed these scratches out to be sure a picture was taken.
While the estimate was high, I felt that of they did a good job, it would be worth it.
While they were doing the work, I was called and told that the rear bumper had to be repainted and this repainting work was not in the original estimate. I was mildly upset because I believed that the estimate would, and should, reflect what the total job was actually going to cost.
They were late finishing the work but offered, because of the delay, to reduce the charge for the additional cost of the bumper painting, which I thought was fair. When I picked up the car after the work had been completed, I could not check out the paint job because the car was delivered outside in a pouring rain.
When I was later able to examine the work I found that most of it was competent. The paint color match was good in many areas but might have been better in others. It almost looked two people painted the car at different times. But this was within acceptable limits.
What was not fixed were deep scratches on the driver’s side door and the sill of the driver’s side door jamb. Some of these could have been easily buffed out but others were deep enough to require filling and re-​painting.
I was told these scratches were «not in the original estimate» (which was several pages long) and they refused to repair them unless I paid them additional money.
As a result I cannot recommend taking any automobile that you care about, to Imperial Autobody for repair.

I have used both Imperial locations and they have never disappointed. I backed my Mercedes S Class into a parking garage stanchion and needed a new bumper, tail light and paint job on the trunk. The impact also made the electrical system on my car do some wacky things, which I was really worried about, since I had heard horror stories about Mercedes electrical issues only being able to get fixed by the dealer. The owner Joe and manager Gary took care of every detail for me down to the rental car. Not only did they do a great job with my car but they got it done ahead of schedule which is unheard of when it comes to body shops.

I came to Imperial to get my car repaired. I was told that they were a recommended shop by my insurance company. I must say, that the whole experience was great from the beginning, to the end. when I got my car back, I felt like it was in better shape then when I gave it to them, they even buffed out the fogginess in my headlights for no charge. they made my car look new again.
everyone in the office was great, including the driver that dropped me off and picked me up from the metro. overall excellent experience…

Overall a good body shop. The paint match on a purple metallic car was pretty good. The kicker for this place is I had to go back twice for a piece of plastic that was rattling in the trunk and the wheel repair was not a match and pretty obvious. Also they left the roof of the inside of the car all dirty and the Vin sticker was missing from the panel that they replaced. You would think they would take care of this the first time, but had to go back, take another day off from work and wait an hour or two until they fixed everything.
They definitely want you to be happy with the work and follow up but a 5 star shop would get it right the first time around and I wouldn’t need to come back or wait an extra day from when they told me it would be done. (extra car rental days etc).