Hyatt Place Washington DC US Capitol

As a female traveling on business alone, safety of location are very important to me. Stayed here as part of a group rate for a conference and unfortunately did not realize the location is on the edge of a gentrified neighborhood. I walked from here daily 29min to the Hyatt regency for a conference– until one day we walked up to a crime scene. Approx 30min before we arrived, 4 people were shot directly across from the hotel at an intersection that I could tell from the looks was less than safe. For location, I give the hotel a 1. If you want to read for yourself:
Inside hotel, I would say 5 for cleanliness and friendliness of staff 4. Breakfast buffet was a 5!
If the neighborhood improves, this hotel could really shine. For now, beware of surroundings and take über/​cabs and don’t go near the liquor store across the street at the N. Capitol/​New York Ave intersection

I come to D.C. quite often for business and my company booked a room here for me and I have to say I’ve never encountered a friendlier staff in my 40 years of business travel. The free breakfast is very good, they’ll make you a cappuccino and they have free bikes to use. Our rate was around $ 250 which is pretty decent for this area of town.

Stayed during Memorial Day weekend. We are friends and family and Hyatt Gold Members … Supervisor Levelle and Sarah were helpful and said they do take care of our own. However, the hotel had other plans. We spent the entire day out site seeing and was looking forward to returning to room and to be clean when we returned (usual Hyatt service), only to come back and find that nothing was touched. We called guest services and they never picked up. Called back again no answer and called once more after what seemed like 40 rings each time we got an answer and an hour later they come with towels and pick up trash. Beautiful room but the service was not what we are use to receiving. My hubby called to complain after reflecting on our stay and could not get through … once again calling 4 times with no answer until we selected group reservation option#2 & we got through and the rep transferred to Ryan the General Manager who was really short and rude who offered to take off charges for our stay and then hung up on us. We will never come back to visit this Hyatt nor recommend it to friends and family. Worst Hyatt stay ever.

Stayed here 3 nights for a business conference. Check in and out were efficiently handled by friendly staff. Nice room set-​up with king bed, large couch/​lounge area. Bathroom had nice large shower and strong water pressure! The area between the toilet and sink needs an open-​mouth tall/​narrow trash can as the space isn’t quite right for the mini round can with a cover that was there. Free breakfast had a large selection of items. Attractive and comfortable lobby. Wifi a bit weak and slow and my devices had trouble staying connected. The area of the hotel is still developing, but the location is convenient to the metro and also to Capitol Hill. Group rate was reasonable and the hotel a good value overall. I would definitely return.

This hotel was outstanding. Our first initial impression was that the Hyatt was extremely clean and the valet driver was so friendly and accommodating. When we checked in the staff was so helpful and so extremely nice all the way to the end of our trip. They made my fiancé and I feel so welcomed. Our hotel room was beautiful. The room was like a one bedroom apartment without the kitchen.
I had also forgotten toothpaste and makeup wipes also. They had someone deliver those products to our room with huge handfuls free of charge!!!
I would def recommend this hotel and would absolutely stay here again when visiting Washington DC again

Really bad place to stay.
expensive night
They didn’t clean the room
And one of the managers was very rude and
Racist with my one members of my family
Don’t waste your money

If you’re reading this, DO NOT STAY HERE. The hotel is beautiful, clean and well kept but there policies are ridiculous. 1. You have to go to the front desk for everything! Even for items that are supposed to be in your room (lotion, hand soap) 2. The address for the hotel is on New York Ave but after 11pm you have walk around to other side of the hotel. As a single woman I was horrified, the area is desolate and sketchy. I was extremely annoyed! Apparently they’re waiting for a guest to be attacked or harmed and then they’ll change their policies.

This place is truly gross. We were eating the free complimentary breakfast, which was absolutely repulsive, opened up the bin of bagels and one was completely covered in mold. The mold was touching all the other bagels and people were eating out of that. Not to mention how filthy our blankets were. They had several stains on them and were not properly cleaned. Avoid staying here if possible.

Nice and Clean hotel with nice amenities. The free breakfast is good… the biscuits with gravy was my favorite part. its a little bit away from most things, but just a short Lyft/​Über ride away.

I always stay at Hyatt hotels, if at all possible. They have the best beds! and that’s what it’s really all about for me – being able to actually sleep when away from home. :-)
This hotel was brand new when I stayed here (just 1 year old) and I was here for 6 nights. The building was in great shape and the rooms were clean and comfortable.
The staff is Great! Very friendly and personable. They are concerned with provided you with whatever you might need to make your stay more comfortable. Right from check-​in they provided incredible service, including:
— insisting on taking my luggage to room and showing me the layout of the hotel
— opening doors, offering assistance with Ubers and cabs
— friendly greetings by all staff members, no matter the time of day
Two things to note:
1. The area is fairly noisy. This is not within their control, but the neighborhood just seemed to be generally noisy, with lots of sirens. I’m guessing the location is simply too close to too many major thoroughfares and they prob didn’t insulate the structure enough during construction. I could also hear, quite easily, the people on either side of me. There was one woman, on one night, whom I could hear from inside my room. She was very noisy (a loud talker I guess) — from inside her room. They do provide ear plugs, however, while wearing ear plugs one might not hear one’s alarm. :-/​
2. There are 2 entrances to the hotel, one on New York Ave (the ‘front’ door) and one on N Street (the ‘back’ door). When arriving by vehicle or calling for an Über, use the back door address: 24 N Street NE, Washington, DC 20 002.
Happy travels! :-)

This is a very solid hotel for the price in D.C. yes, it is in a developing area, but the rooms are spacious, it’s close to the redline metro and the staff are friendly and courteous. Modern bathroom with clean lines and acceptable toiletries. I would ask for a room facing away from NY Ave as it can be loud.

When searching for a hotel I needed two requirements to be met. Proximity close to DC mall and not far from Fedx Field for a Redskins game. A walk to the mall would have been preferred, but ultimately decided on Hyatt Place. A taxi, or Über will take only minutes to the National Mall. Fedx Field is around 12 miles, or 25 – 40 min on a Redskins game day.
My GPS was set for the hotel and took me past the front which is not well marked. Then the task for turning around in rush hour to maneuver back to only find out that there is no parking in the front, it’s actually pull up valet in the back. Be aware of this because it can be a nightmare to get turned around if congested traffic. Also signage is not poor. From a distance high on the tower you can see them, but I never did.
I was met by an über friendly valet attendant who took care of the car. I then learned for the first time that it was $ 35 a night to park. You don’t have to pay this fee if you self park and there is little of that any way. As well the neighborhood did not feel safe enough to leave on the street. If you use them your given a ticket number that will serve for your entire stay. You can call the front desk when you need your car pulled around. There is a nice waiting area with TV just inside the door to wait if there should be a back up. Take care of these nice folks with a few bucks.
Everything in the hotel looked and even smelled like brand new and it pretty much is. This HP has only been in operation for around a year. If you have stayed at Hyatt Place you pretty much know what it looks like, they are ultra modern, sleek and trendy. Everything in the lobby presented nicely. There was cold water with cups for arrival. The check-​in was smooth just after 3 PM, no issues. A big no no of not recognizing me as a member of their loyalty club was surprising, not to mention at Diamond level.
It was explained that card keys must be used for all doors, even elevators when going up to your room. The elevator key worked fine, the lift was tidy. The hallways were well kept up with no markings on the walls in my area. The room key worked and accessed the room.
The accommodations were exactly what I hoped and what I had experienced previously. The double was spacious and meticulously prepared for the guest arrival. The room requested was delivered with a DC mall view of the capital. However, as of this September 15 their is scaffolding around the dome. That does not make for a pretty picture. Everything worked in the room and I had a great nights sleep. After going out at dinner I arrived back at the room to find my goodie bag for being a Hyatt member. I was glad they did not drop the ball on this.
I did have interactions with the staff on several occasions in addition to checking in. A nice restaurant sheet is provided on check-​in and I discussed options with a male desk clerk. I also dealt with three valet attendants, all super nice, friendly and helpful with questions. I also encountered who I think was the GM, an Asian man. He helped out at breakfast when plates ran out and also talked with him around the hotel valet area twice. He was very friendly. Another man when checking out who possibly was a valet supervisor was super nice. Finally check-​out staff were terrific. So just a great experience with the hotel staff at the Hyatt Place DC Capital.
I will touch on the breakfast too! I ate around 9:30 on a Sunday, approximately 30 minutes prior to them closing. The eggs, sausage and french toast were super yum. I never saw a breakfast attendant around, but I did see the GM getting plates after they ran out. The dining area was pretty much full and in need of a good tidy up on the floor with debris. Before departing I did see an older man picking up dishes and clean up the floor close to 10 AM.
A disappointment when calling the hotel back a few days after my stay to discuss parking charges. I attempted to contact them three times and was put on hold for six minutes. At the time of writing this I have still been unable to contact them.
The overall stay was strong, but a few deductions and areas that should be addressed for opportunities. Weak communication regarding parking, breakfast area debris, not answering the phone in a timely manner and the unforsaken in the hospitality industry not recognizing a member of a rewards club at check-​in. I personally would have no hesitation in making another reservation at some point. I am giving them a weak 4 and hope they look at areas that I specifically illustrated that can get them to next level.

Manger Cameron and his staff of Sarah, William, and Thomas were awesome… very accommodating hotel. …
Troy

Would have given this hotel a much higher rating if not for some of my items being stolen from the closet after we checked out. Called the next day and there was conveniently «nothing found». Annoying to say the least.
Overall, the beds are comfortable, the metro is close, and the food was passable; especially considering the much more reasonable price of this place compared to others in DC. Be wary though that you will have to walk through a «developing area» for a block or two before you get closer to downtown but my husband and I did a few times and felt perfectly safe.

Fairly new and spacious hotel. Stayed here for work as our office is only a handful of blocks away. The Hyatt garden was about $ 100 more per night.
They have breakfast and free wifi which was nice. I also had a huge room with a sofa and king bed. Only reason I see people not coming here is because the location kinda sucks — for now. Definitely a developing area and is a bit sketchy for those unfamiliar with that type of environment (not me tho). If I wasn’t coming for work I wouldn’t stay here but it’s a really nice hotel.

My brother, grandfather, grandmother and I took a trip to DC last August.
The hotel is clean and nicely decorated. The atmosphere is calming, relaxing and positive. My bed was very warm and comfortable. I particularly liked the sliding door to the bathroom and the bathroom itself was nice and clean.
The location is sketchy though. We did walk to Union Station and the Capital building. We ordered food from Dominos (the staff brings you menus if you want them) and ate in our room but little did we know there was a grocery store a few blocks down that was worth checking out.
The staff was very friendly and accomodating to us.
Probably the best service you’ll get in DC. Great hotel minus the location.

Stayed for a business visit… hotel was new, rooms were clean, roomy and functional. Cleaning staff forgot to clean /​exchange water glasses twice… but otherwise attentive. The lobby staff were very cordial and professional… pleasure to deal with… The bar area served so-​so food. nachos left much to be desired… Biggest concern was the surrounding area. This is a portion of DC that is going through some revitalization, and I would not feel safe going for a walk after dark. The hotel is brand new and nice. but the area… eh… Last note, there is no dropoff or pickup on the New York Ave side of the hotel. only on the side street back side… caused a problem with UBER (Someone took our über when he went to the wrong side)
I would say if you have business in DC, spend a bit more and find something closer to the downtown area… the cost of cabs /​über can be 50 $ per day… plus the traffic is simply horrible getting in and out (I was glad to be back in LA traffic) with their traffic patterns, etc.
In summary, very nice hotel, great staff, bad location.

As another has pointed out, this rating is for the OUTSTANDING service I received during my stay here.
I was here for 4 nights. I have stayed at Hyatt Places throughout the US, and like the simplicity and amenities. This is a newer one (June 2014). However, the service is on par with the Ritz or any high end hotel.
From the moment I checked in, I had incredible service (BTW, I never asked for any of this). This includes:
–Staff insisted on taking my luggage to room and showing me the layout of the hotel
–Doormen were great opening doors, checking making sure my drivers were ubers or getting me cabs
–Staff was quick in the morning making me a hazelnut latte (by the 2^nd day, I didn’t even have to ask)
–Friendly greetings by all staff members, no matter the time of day
–Making sure I had water and snacks when I stopped by café early in the morning (2am?)
But there are 2 cons:
1. A lot of development in the area and there is construction next door. Even the Capitol had scaffolding on it (which I could see from my room).
2. There are 2 entrances to the hotel and one is located on a very busy street, while the other is an alley. Cabs or Ubers get confused and try to go to the busy side where they cannot stop to pick you up.
Highly recommend.

Full disclosure: I did not stay here, but rather was able to take a tour of the facilities
Location: Easy walk from the Metro Red Line’s NoMa stop which is very close to Union Station.
Otherwise, this is an ‘up and coming’ neighborhood — the Park Hyatt knows it and so has key access required for the elevator and some common elements like the gym which provides for nice security. I believe their attached food place also has extended hours to accommodate for the fewer options. On the plus side for this location is the views! One side of the building looks over the National Cathedral AND Basicilia and the other side looks over the Capitol AND the Washington monument which is pretty awesome. The rooms have a nice city feel with floor to ceiling windows and are brand spanking new.
The manager mentioned that they will have daily happy hour — which is a great ‘DC’ touch and will have a live jazz band 2x/​month. We also got a gushing review of the GM from the employee giving us the tour, which is a good sign for this new hotel.

Man am I glad I found this gem!
Aside from being a new hotel, the Hyatt Place had everything I wanted — Location (two blocks from the Metro), amenities (free wifi and outstanding free hot breakfast) and cool, functional, comfortable rooms.
The room had an enormous floor-​to-​ceiling window overlooking the city. The bed was super comfy and the shower and bathroom space was perfect. Wifi was zippy, TV was great hi-​def and easy to use, and I had plenty of space to just move around. (I even had a couch to relax on in addition to my desk.)
The strangest/​best/​weirdest part was the service. The service was OUTSTANDING. Upon check-​in, I was given a personal mini-​tour of the hotel. The front desk clerk even offered to take my bag the 15 feet to the elevator. I declined, but then she made sure she pushed the elevator button for me! Awesome!
The hotel is in a «transitioning» neighborhood. On one side you have trendy eateries; on the other, you have social welfare centers and urban decay. Be careful where you walk. Stay in the corridor between the hotel and the Metro station.
And yes, the official drop-​off/​pick-​up address (24 N Street NE) is not the main address of the hotel; it’s the back side. The street address (33 New York Ave NE) is on a busy thoroughfare with no place to stop. For pretty much every purpose I can think of, use 24 N St. address.