H&M

This location of H&M is one of the larger locations in DC, which I appreciate. The first floor is women’s clothing and the downstairs has a large men’s section including several options for swimwear.
The staff weren’t super friendly.

I loved this store when I was first introduced to it in Paris back in the 90’s. Hennes and Moritz I believe is the name. But now, the clothing is just really, really cheap! You are lucky if you get a year’s wear out of stuff. I do have a couple of blouses and a dress that I really like but you cannot put the stuff in the dryer and be careful what you buy because some of the stuff fades very quickly. I do have a couple of jackets that are decent quality. Overall the stuff is cheaply made and the quality stuff is rare and the exception.

The prices here are great. I will have to look for one closers to home. I was able to grab 2 hats, a pair of jeans and shirt for under $ 50. #winning

I have had a terrible experience at the 1133 CONNECTICUT AVENUE branch and that too over a minor purchase. Make sure to NEVER hand over your card to the staff at the counter. I had a lady handling my purchase on July 25^th, 2015 (I wish I had noted her name but I can certainly recognize her). I wanted to buy a pair of shorts worth $ 9.95. Since my credit card didn’t have my signature, she asked for identification. I looked for an ID but I had forgotten it at home. So she told me we would not be able to go ahead with the purchase — perfectly fine, makes sense. So, I asked for my card and decided to go later. A day later I see a charge of $ 61.31 on my account which as I found out a month later included a pair of shorts, sandals and some fancy jersey. In this supporting documentation provided by the vendor, the signature was unrecognizable (of course). I have now filed the transaction as fraud but I am thoroughly disappointed with H&M customer service — this has been my go-​to shopping place for YEARS now. It has really been an upsetting experience and such a hassle doing the back and forth with my bank over such a petty amount!

This H&M is awesome! Today’s sale was just what the doctor ordered. I bought a stylish blazer with a sports hood, a super cool dress shirt, scarf and a belt for less than $ 40!!! Gotta love a super sale!
Sam was very attentive and assisted in my decisions making. The sales associates we Friendly, and served customer service the right way! I would suggest this store, it get 5 stars!

Very conveniently located right next to my office, and I swung by after work to exchange/​return some necklaces that I had purchased at a separate H&M location a few days before.
No questions asked! The cashier just rang up my request. I also made a couple more impulse purchases, a bag and some nail polish. He deducted my return credit from my purchases, and I was done effortlessly and seamlessly in one fell transactional swoop.

This H&M is huge and yet does not carry alot of variety and/​or sizes. Stuff goes by fast here and like all h&m’s the clothes are all over the place.
Other than that, the store is pretty clean and the fitting rooms are pretty roomy.

Store was very clean. I saw several cute things, but I went in specifically looking for jeans for my son and there wasn’t a child’s section. I was a little disappointed that I was not greeted by any staffer the entire time I was there (probably 20 minutes).

The nicest H&M I’ve ever been too.

This store is a Dupont 9−5er’s lifesaver! This H&M opens at 8am Monday-​Friday. This week at 8:30 I ran in after realizing the major issues in what I put on in the darkish hotel room that morning. My shirt wasn’t adequately covering my bra straps when I moved and I had somehow gotten the inside of my shoe wet. I grabbed a cardigan, a pack of those little invisible socks, and an impulse purchase scarf. $ 30 later, I was appropriately attired with dry feet and a new accessory. The store is loaded with cheap business wear (think emergency blazers and I-didn’t-see-the-stain-on-these-slacks-until-I-left-the-house replacement pants). This store’s managers really know their clientele judging by their hours and the merchandise they carry compared to the other H&Ms!

I came in on a Sunday… by default because NO STORE in Friendship Heights even opens until noon. H&M, however was open at 11!
They seemed to have a great selection at this store. It was very organized and the staff was polite… like friendly and looked me in my eye when they passed by.
I really like the openness of the store. The set-​up is a bit unique with the facing stairs to the basement selection. There are nooks and crannies with seasonal clothing but you dont feel overwhelmed.
H&M was a great addition to the stores in this area.

The staff and security at this store were very friendly and helpful. I visited on a weekday so it wasn’t my usual crazy H&M experience and there were no lines to try on my items. Overall a great experience & I found some great deals.

This location just opened recently and is on par with the variety and selection in Georgetown (minus the home section). It has two floors, multiple dressing rooms and is very organized. I’m a fan!
I live by the Union Station location and I have to recommend this H&M over that one ANY DAY!!!

I am a frequent H&M customer but usually get annoyed by the crowds, disorganization, and often lackluster customer service I’ve encountered at the various DC stores. That’s typical of most cheap clothing stores though, so I was still excited when this one opened up near my office. I’ve been twice now and experienced it both crowded and empty (depends on the day/​time you go). The clothing selection and cleanliness of the place are great (obviously… it’s brand new). The reason this is a 5 star review is the customer service I received– I won’t get into details but essentially the store goofed up, I realized it later, returned the next day to explain their mistake, and instead of giving me a hard time or asking questions they took me at my word and corrected the issue. Problem solved and happy customer! Will be going back!

Don’t tell me that if it’s too loud, I’m too old.
Today after work, I decided to check out D.C.‘s latest H&M outpost, all shiny & new from their recent grand opening. I used to frequent the old Filene’s Basement in this location & I was very curious to see what the space looked like now.
By now, almost everybody knows H&M’s schtick & many of us (including myself!) used to work at one of their stores. But what shocked me when walking through the door this evening was the terrible music that was playing at such a high volume.
Having a live DJ play in-​store is so 2004 (I should know, I used to DJ on-​and-​off in-​store at the old Commander Salamander in Georgetown in the early naughts). Why was there one set up the minute you walked into this new H&M?
AND WHY WAS IT SO BLOODY LOUD?! Not only was the song selection atrocious, but the volume was SO loud that it was almost unbearable. Here I was thinking that a retailer would want people to STAY, BROWSE & SHOP LONGER rather than want to run out of the store screaming. Between not even being able to think & to the groups of people talking so loudly to hear themselves over the music, this was a downright awful shopping experience.
I’m not going to lie: I did purchase a few items, but I had to be very choosy, because just in case no one has noticed, H&M’s prices have gotten ridiculously high for what they sell. Long gone are the days when I was so enamored with H&M & their rock bottom prices.
I admit I’m really disappointed in this new H&M. But I’m giving them 2 stars instead of 1 because I ran into an employee there who I used to work with that I hadn’t seen in ages. Seeing him was the only highlight of this experience!

At least on opening day, the staff was quick and helpful and all the clothing was organized. There is a pretty good selection of clothing too. Only time will tell if this H&M gets too hectic during lunch hour to really bother with.