Rizik’s

If I could give this place ‘0’ stars, I would.
I called the store the day before to inquire about appointment times to look at wedding dresses. No one answered any of my calls. So the next day, since I was in the area, I stopped by to ask for an appointment. Since there were no other customers, the lady running the bridal department told me that I could stay.
She instructed me to put my coat down in a room opposite from where we were standing, while at the same time telling me to simultaneously look through and choose some of the gowns they had on display. As confusing as it was (no idea how she expected me to do both when both rooms are at the other end of the studio from each other), I commenced looking through the gown. Now here is my disclaimer, I told the woman right off the bat that I am a street size 12. After picking through a multitude of beautiful gowns (sizes 10 – 12), I was ushered into the largest dressing room and told to change out of my street clothes. The salesperson, 1. left both street facing windows wide open to the world after glancing at them when she walked in (of course I closed them) 2. left to answer the phone and was gone for a good 5 – 10 minutes (now she answers the phone). 3. Tried to get me to wear one of their strapless bras. I told her my size (34GG) and she forcibly tried to get me into a 34 D… I informed her that I have not been a D since high school and *confused* she looked at my breast and asked me if a GG is larger than a D. This is when I should have left.
Now at other bridal stores, they cinch you in with handy clips so that you can have an idea of how the gown looks. Not this woman. She proceeded to lecture me over and over and over on how I am too big for their gowns because then ONLY carry size 10 – 12 and that I should go to find a plus sized store for my dress because «you are too big). Interesting considering that my hourglass figure is really only a 12 on top, 8 at my waist and 10 at my butt.
Needless to say, this was a horrible experience and I would NEVER recommend that anyone go to this store. If you want some old hag telling you that you are large, then by all means, go there. Great for the self esteem.

This was my first stop when I first started shopping for my wedding gown. It’s conveniently located in downtown DC where I worked at the time.
As soon as I stepped into the store, I felt like I was searching through my grandmother’s closet. A lot of the formal wear on the first floor was very dated and very conservative. Think Barbara Bush (the grandmother, not the twin).
Because this was my first stop, I didn’t have a good idea of what I wanted yet except that I wanted a ball gown, but the sales person kept asking me for specifics – shape, style, budget, fabric, beading, etc. She got so pushy that my bridesmaid/​friend who came with me told her to just bring me anything that would look good for my body shape. After trying on a total of three dresses, we were out of there.

I would give them zero starts if I could, and I don’t think I could say that about any company until recently.
I completely understand previous ladies’ «Pretty Woman» moments in this store. I’m getting married in August, and I wanted to find a specific Bridesmaid dress for one of my bridesmaids to try on. I called the store to book an appointment and had a really great first impression. They didn’t do appointments, but the manager was really nice and friendly. I asked a quote for the dress before I arrived to the store. It was a little higher than a quote from another store, but sometimes customer service outweighs price. I figured I would buy the dresses anyways if I really liked the place.
I went into the store prepared to order my dresses for my bridesmaids. I spoke to the lady on the phone and told her I was going to purchase my bridesmaid dresses for them… so I had a few questions about a «group» purchase… especially since 3 of my four maids live in different states. When we got there, we were greeted and shown where the dresses were. After that point, everything seemed to go downhill. While I don’t expect employees to wait on me on hand and foot, I do have a few low expectations of customer service.
I laid my purse and coat down on one of the sofas as I started to look at dresses with my bridesmaid. Since there were no appointments for bridesmaids… I get it… brides have priority because they are spending more money. After we were greeted, we received zero help whatsoever and couldn’t find help when we tried.
Even though I was not trying on dresses, my stuff was «dumped» in the fitting room as it was an inconvenience to be in public. No one helped my bridesmaid at all. She was really tiny so most of the samples swarmed her. The manager left the room after she greeted us and there was another older lady there that was just flat out horrible. She sat at her desk gazing at her appointment book and look annoyed anytime we asked a question. I had to ask for clamps to fix my bridesmaid dresses. She looked annoyed and brought us the clamps and returned to her chair to just sit there… didn’t even bother to offer to help. I have never worked in a bridal store so I don’t know exactly where I should clamp… I ended up helping my bridesmaid get in and out of dresses and clamped all of her dresses for her (as best as I could). As she was changing, I asked the unpleasant worker about a hair piece. I ask, «Can you order any of these hair pieces in rose gold? I’m looking for a hair piece for my wedding.» She sat there and said in an annoyed tone, «Is that a designer?» I said, «No, the metal… I wanted to match my bridal jewelry.» She was like, «No…we don’t have any of that…» as she just sat there scowling in her chair. I was really taken back because when I ordered my jewelry a few months ago, most of them could be ordered in rose gold. It sounded like she didn’t know what rose gold was… which would have been ok… I was just annoyed that she couldn’t even bother to ask her manager. I was simply not worth her time.
The original dress I liked didn’t work out, but I actually liked two other dresses. By that time, both employees have disappeared to help a bride. I completely understand if they needed to tend to others, but they never came back! My maid and I were holding two dresses… trying to get some information about the dresses… particularly swatch options. More time went back and they still didn’t come back. We had to look at their shelves and try to «find» their swatch books ourselves. We couldn’t find all of the information, so we decided to leave. I ended up leaving the dresses near the desk and took a photo of the tags of the dresses so I could get some proper customer service elsewhere.
Horrible…honestly, I have had better service at David’s Bridal. I was ready to make a purchase order for dresses, and I couldn’t even get them to acknowledge me. You would think I came into the store in my Pretty Woman hooker dress, but I came in dressed up and ready to spend money. I can completely understand if a store is busy and acknowledges it, but I can’t, however, excuse a store that couldn’t be bothered with helping me… especially when one was starring into space as she watched us. Treating someone like you are a nuisance to them is no way to win over a customer. Sadly, I will not return or recommend this store to anyone.

I found the dress at this shop! My consultant was Elie, she definitely knew what she was doing. When I arrived, I was puzzled to find only few dresses on display. Once I told Elie what I wanted/​visioned as my dress, she went in the back room and chose the very dress that was the one for me.

A bit of a different experience than most salons. But the woman we worked with was very nice and pulled dresses my sister liked.
Not sure about the size of their collection but we didn’t see too many that were within our ‘wants’.
Weren’t too many frills if any. The fitting/​viewing area was big enough to try things on but a little small to properly view gowns and the lighting wasn’t very good.
The security guard was extremely sweet and awarded them an extra star.

I arrived in Washington DC on a Friday for a wedding reception Saturday evening only to discover that I had forgotten to pack my black dressy pants. I am 5’10″ and not easy to fit. The hotel suggested two stores that were within walking distance. I walked into Rizik’s and they had the absolutely most perfect pants! Better even than the ones that I had forgotten to pack. The slacks were just under $ 300 from Italy. Given the beautiful quality of their clothes, I was thrilled!

RUDE! My fiancé and I were visiting and went in there about 15 minutes before closing just to look around because we had never been there before and saw the sign about the sample sale. We were just walking around talking and looking at the dresses, when a woman came up and said to us, «We are closing soon, we can’t help you.» I told her that we knew they were closing soon and we just wanted to look around and that we didn’t need any help. Once again she said, «We’re about to close to you need to leave and come back tomorrow, we can’t help you.» There were still several minutes before the store closed. Once again I said that we were just looking and I knew they were closing soon. She said AGAIN that they were about to close and we needed to leave. I finally said fine we’ll leave, even though there was still close to 10 minutes left before closing. I can’t believe we were treated like that. I understand that the store was closing soon, but that lady made me felt like we were a pest just looking around 15 minutes before closing.

I loved working with Ellie to get my wedding dress. I had shopped at a few places before finding Rizik’s. I had had a terrible experience with a really pushy salesperson so called looking for a certain style. I was so relieved to meet Ellie, she was funny, made me feel so relaxed, and very helpful. I really appreciated her honest opinion and laidback attitude.

I came in to browse the wedding dress selection at the urging of a coworker. I had always thought it was some old lady boutique. I walked into the bridal section and oh my god, they have an insanely gorgeous, modern, and fashion forward line up of gowns. I was floored. I couldn’t afford any tag I saw so I said thank but no thanks. The gentleman encouraged me to ask about samples on my appointment so I made one and I did. I couldn’t be happier! I was shown stunning designer gowns, treated like royalty and walked out with a dress within my budget. Everyone’s been so wonderful and I can’t wait to pick up my dress for the wedding!

I was shopping for a wedding dress only four months before my September ceremony. Riziks is one of the only places in the DC area that carries Jenny Packham. Her dresses were a little out of my price range, but I decided to call and ask if they had any off the rack sale dresses I could try on. They were great and encouraged me to come in and even though I was trying on deeply discounted gowns they helped me make a decision. I ended up getting a $ 3,500 Jenny Packham gown for $ 800 and its beautiful. I definitely was worried reading the reviews, but I had a great experience and didn’t feel pressured or oversold. The woman that helped me was wonderful and let me take my time making the decision. When I went back in for my alterations they even steamed my mothers veil for me and helped me decide how it looked.

I went into the store really hoping for one of the great experiences. I had walked by the display hundreds of times on my way to work. One evening, on a whim, I stopped in inquiring about one of the display dresses and was told «that is a very expensive designer dress and it’s very tiny, not in your size at all.» Talk about a Pretty Woman moment!
There was no attempt to show me something in my size. 4 salespeople just stood around and stared at my partner and I as we looked around. Truly terrible customer service.

This store has some pretty mixed reviews, but I had a wonderful experience here. I am a proud frugal female. I love high priced items, but will usually get higher end things on sale or for a deal. I had told myself I would never be one of «those brides» that spend a small fortune on a dress they only wear once. Well, once you start looking that all kind of goes out the window.
I have loved Jenny Packham since I was in college and Rizik Bros is the only store around that carries her designs. I had a wonderful appointment with Jaleh and Ellie during which I found my dream dress! They were so helpful and complimentary. I was still reluctant to purchase the dress because of the high price tag, but they were willing to give me a small discount because the dress will be featured in a trunk sale later this year. Even so, I couldn’t commit by the end of my appointment. They were not pushy at all. They took my measurements and told me to think about it and call back when I had decided. All it took was one day. I called back and ordered the dress of my dreams! Thank you Ellie and Jaleh for your help and I can’t wait to go back for my first fitting!

There are few things I love more than supporting local small businesses, but in this case, I feel extremely inconvenienced and almost robbed.
I purchased a dress in this store for $ 200 for an out-​of-​town wedding for which I fly out tomorrow AM. I went home to find a picture of it to show a friend, and to my shock, the HIGHEST sale price I could find on the internet was lower that what I’d paid! $ 196, nevermind the many retail stores like Neiman Marcus who have it marked down to $ 79! I was aware of the return policy (accepted within 3 days of purchase) prior to the purchase, however when I called the store to explain my situation, the store’s ‘buyer’ I spoke to was unwilling to extend the 3-​day policy — so I have to go back tonight. Of course any sort of discount was out of the question…
The sales lady who helped me find the dress in the store, however, was very sweet.

After reading some recent reviews, I was a little nervous to try on bridal gowns at Rizik Bros. But after calling and hearing that they carried the specific dress I was looking for, I booked an appointment.
I had a wonderful experience at Rizik and Ellie was amazing to work with. She gave her honest opinions and made some great suggestions. She was incredibly knowledgable about gown styles, designers and what would work best for my body type. She made the whole experience extremely comfortable. I was seriously dreading this appointment but am left singing Rizik’s praises.
This salon may not have the «hip» factor of say, Hitched, but was a great experience for me and I would highly recommend any bride to at least schedule an appointment and make a visit.

So, I’m going in to be helped trying on dresses for an out of town wedding. This happens All. The. Time. Right? Salons help patrons in situations like this because it creates good will, which creates possible referrals for great service (even when not making anything on sales), which creates even more sales — it’s like… a gigantic ripple effect.
Anywho. What I was not expecting was to be treated like I was in the starring role of Pretty Woman, entering with a wad of cash in my hand from my «night’s work». It wasn’t quite this bad, but since I’m dressed in my business casual (albeit with flip flops), and am quite confident in my worth, it kind of felt like it. So, no one walks up to us to greet us. Instead we must approach them. huh? I’m not quite sure you understand here… you don’t know yet that I’m not spending money so for all you know I am the one with the money and YOU are the one who wants to take it. So, off your butt, get hustling! No. nah… nope, not going to happen. When the first lady «helps us», she passes us off to another set of ladies, sitting around doing nothing (we’re the only clients in the store).
I explain what I need — measurements and to try on this dress (I already know that they sell it). The salesperson explains that while I can try on the dress, she can’t help me. I look around slightly baffled, because the store is a far cry from bustling. She gets the dress and kindly (condescendingly) explains that because I do not plan to purchase my dress from her, I can just go home and measure myself. Not what I am expecting — as I have gone into another shop for this same purpose and was helped beautifully. Shame that store isn’t as convenient to my office as this one.
I tried on the dress. It is gorgeous and I love it — but that has nothing to do with the store, which… has a lot to learn about how to treat people in a way that makes them WANT to ever spend money there. I find it ridiculous that these three ladies would rather sit around and do nothing than take a few measurements which could have created good will. I suppose they would rather sit on their tushes and take the bad review.
So, for a boutique which looks like it should know about service, I’m afraid that they probably can’t even spell the word, let alone pronounce it. I would not recommend shopping there, unless of course this is how YOU also operate (but I’m assuming not), in which case, it’s a match made in heaven!

I went there to try on wedding dresses but felt rushed — not necessarily the experience I was expecting for a place with gowns that can cost $ 3000. As I was trying on the different dresses the attendant helping me kept on being interrupted by her stuff — who would just walk in to the room even though I was still changing. It felt disorganized and chaotic. I wouldn’t have minded that if it was a budget salon but it wasn’t, prices were comparable to higher end places like Hitch where they actually take the time to help you with your purchase.

I went here to look at bridal gowns and I was very happy with my experience. The attendant was super friendly, knew her stuff and was helpful, but not pushy. I was stuck on A line dresses and she was the first person to put me in dresses that suited my body type. I found a couple dresses that I loved and was very close to purchasing here, but I had appointments at other shops that I wanted to keep and ended up finding the one at another shop. My budget was $ 3000 and I found a couple of dresses here in my range.

Don’t waste your time.
Its an outdated department store for older ladies with a bridal salon tucked in the corner randomly.
I called ahead for the gown I was interested in trying on, and was told I could come in that afternoon (on a Monday). When I arrived, they asked where I had parked and told me they don’t validate for that garage, I should have parked at their garage — well, maybe someone should have told me that before I parked.
When I asked for the gown, suddenly they didn’t have it. What? I called specifically for this gown 2 hours ago. Did it vanish? No, they said, they have other gowns by that designer. Well, I wasn’t interested in the other gowns, so I simply left.
Misinformation, and slow-​to-​help consultants, do not make for a happy bride.

I had my second bridal appointment at Rizik’s. I really like the atmosphere here, and they have gorgeous gowns. I am so impressed with the bridal consultant, Ellie. Future brides, I highly recommend making an appointment with her. Ellie is amazing — exceptionally knowledgeable, professional, patient, and funny. When I had my first appointment, she brought out some styles that I described, along with a few others. She was spot on. She really has an eye for the types of gowns that flatter a particular figure, and she is great with the pins. She can make any gown look like it was practically made for you. One of the dresses that she recommended is my favorite (I can’t stop thinking about it). I would like to try a couple of the new dresses that are coming in (which she showed me); it’s the only reason that I haven’t bought my favorite dress! I will be buying my dress from her either way.
UPDATE: By the way, I bought the dress that Ellie recommended. :)

Cons: They do not keep all the gowns out on the floor, and you are not allowed back in the storage area, so you are at the mercy of the staff to take your preferences and turn it into a good dressing experience. For some reason the bathrooms were much cooler than the main store area, so it was a little hot for the summer.
Plus: Very relaxing salon with very large dressing rooms and attentive staff. The sales people were very friendly and down to earth for a very luxurious selection of gowns. The other brides there were very chatty and it added to a pleasant experience. They do allow photographs but only for the favorites — so you are limited to a couple of shots of your fav dress. This policy is perfectly fine with me.
Elie is a bridal consultant and she’s very knowledgeable about fabrics and what you can swap out in Bridesmaids’ dresses. Very good customer service. You can email the associates too.