Georgetown Optician

Just started Unilocal!Have to give a 5-​star shout out to the best optical shop in the region. Always insist on optical quality sunglasses, and get them here.

A good, if pricey, glasses experience marred by an abysmal fitting and pickup. FIrst things first, the positive. Gabe Mendoza was awesome. Took the time to listen to style preferences and thoughtfully selected several lovely frames that were perfect. Can’t recommend him enough. The bad: pickup and fitting was awful. Fellas (it seems like there were four of you in an empty store), suspend your g*dd*mn ennui for FIVE MINUTES and do your job. Appear to care. Adjust the glasses. Tell the customer they look good. For $ 800, make the smallest effort to show a bit of personal pride and deliver a professional product. There’s no way this service merits any of my business again, which I’m happy to share here and with my friends and acquaintances.

I bought a pair of sunglasses at another retailer and ended up needing a small repair which they couldn’t fix. I was referred here and found the staff to be very pleasant and helpful. I was assisted right away and it didn’t take long to do the repair. My boyfriend had his glasses slightly adjusted as well and when we asked for the charge there was none. I thought it was great customer service! They certainly could have charged as, seeing as how we didn’t purchase anything.
Definite way to keep and earn business!

If you want to get a pair of good quality glasses and the best customer service, I would highly recommend this place and their staff member Zei. He knows exactly what you are looking for, and really helps me pick up the right glasses. He s very professional, not like other people only sell you product. I had my glasses ready in two days, and am very happy to wear it everywhere!

I had never been into the store until I found several co workers who had great eye glasses and they all said they bought them here. Decided to drive over after work today. I wasn’t really paying attention to the time but I walked into the store around 6:56 pm. apparently they close at 7 pm. When I noticed how empty it was I asked if the store was closing. a nice young lady told me yes but I should still browse. Another man, more manager like, brushes past me and locks the door to the store. So I turned to them and asked if I was going to inconvenience them. The woman started to say it’s okay, but the man who locked the door looks at me, *rolls his eyes* and walks away. So I walked out. I would have spent around $ 600 there but instead they get a bad review. My money spends the same as a ritzy older white lady so please respect me the same way.
The rudeness and attitude will make me never return.

As everyone has noted, Georgetown Optician carries top of the line brands and designer frames, and they are expensive.
I go here to see Dr. Matini for exams. He’s very straightforward and easy to work with. I use a mono-​vision prescription with soft contacts, and they work very well. The exam is thorough, not rushed, and he runs on time.

I came in for repair today and these guys were awesome. They took good care of me and ensured I will be back thanks for knowing what customer service means!

If you have money to burn, this is the place for you. For me, when I pay top dollar I expect top notch service. The first set of lenses was incorrect and had to be replaced. When my glasses broke three weeks later, they said they couldn’t be repaired for under $ 700! After haggling and «re-​examining» them, they acknowledged that only one part of the frame needed to be replaced and offered to do it for $ 300, still $ 200 too much and easily $ 250 more than their cost.

Kudos to Georgetown Optician for all the help and assistance in creating my new glasses. I have a tricky prescription and they did a great job in ensuring I could see and was satisfied. And that took a couple tries. I especially want to thank Zei Zelawar for all his help and patience. Great job, Zei!

Mixed feelings about this place. On one hand, I love Georgetown Optician’s selection of designer frames (particularly Oliver Peoples) and I think their sales associates are pretty knowledgable re: high-​end glasses. Yes, their frames are expensive, but that’s to be expected considering A) the brands they carry and B) the location. You’re in Georgetown, where most shops are geared toward the surrounding affluent community. If you’re looking for a good deal on frames, this is not the place. (Check out SEE, which is right down the street.)
I would never go back to Georgetown Optician, however, for an eye exam. When the doctor told me the results of the exam – that one of my eyes is nearsighted and one is farsighted – I was pretty shocked and expressed said shock (politely and with a smile, of course!!). I mentioned that that has never been the case; my eyes have always both been nearsighted. The doctor didn’t take my concern very seriously and I just figured/​convinced myself that my eyesight had drastically changed (I hadn’t had an exam in over a year and a half). I went home for the holidays to California and took my new prescription over to a local store to get the lenses changed on my favorite pair of glasses. I picked them up and lo and behold, I couldn’t see out of one eye (the eye that my new prescription deemed farsighted)! Because I was in California and kind of needed a functioning pair of glasses, I had to get a new eye exam immediately and go through the entire process again (extra time, $$$). SUPER frustrating. I don’t understand how the results of a seemingly-​legit eye exam can be so flawed.

I like the convenience of this place. i would say that unless you’re coming in and you look like you have money, you can expect to get ignored. I haven’t had particularly negative experiences here, but if you don’t «look like Georgetown» you can expect to be passed over or treated with very curt and impersonal service.

This establishment has — in the past couple of years — become my one-​stop-​shop for anything eyewear related… I’m a real «glasses nut» — I just like having all kinds of frames, in all kinds of different shapes and colors — and this place is just amazing in terms of its selection and service. They really know their business, and they bring a personalized touch that really makes a difference for those that appreciate such things… I’ve purchased eyewear all over the world, and I do not hesitate in placing GO in a well-​earned «Best-​of-​Class» category for high-​end eyewear; I wouldn’t think of going anywhere else; they’re that good. :-)

Came in with some sunglasses that simply needed a new screw for the earpiece. They fixed it no charge even though I didn’t purchase them there. Excellent.

I went to the new store on 14^th St, in Logan Circle, to buy a pair of glasses. The selection of glasses was very good and I found the pair I wanted after browsing for a while.
That being said, the staff was a real disappointment. The woman who assisted me could barely do anything but snarl and look bored. The experience could best be described as going to a suburban mall and getting dissed by the minimum wage staff at a clothes boutique.
A big disappointment in that I won’t have convenient neighborhood optician. Sorry, but I will buy my glasses where there is at least a minimal level of customer service.

I have been purchasing glasses for personal use for 10 years from international opticians in asia, europe, across the States and online. In my lifetime, I have never provided a 5 star rating to any business — regardless of the industry or my experience — because I always find my wild expectations are insatiable, the value for money is not on par, or I think of some very concrete ways of improving the business where I would profit.
Upon walking in, I was immediately greeted with sincerity. On a whim with no appointment, I went in to see a specific staff member I had spoken to over the phone. He was busy on the phone, but as soon as he was aware that I was waiting, he tactfully wrapped up the call, and in a matter of seconds, was free for me. This heightened sense of awareness and mindfulness is rare.
The knowledge of the staff here at Georgetown Optician is of a depth and breadth that will surprise you. They are true experts with technical, product, and process savvy. Their insights and efficiency are unmatched. Their proactive and casual disposition is inviting. The store’s pup is awesome and relaxes the mood. It feels less like a store trying to sell you product (of high quality) and more like a «knowledge or solutions center.» They worked on my frames for free, and fixed it in a matter of seconds. Beyond that, they also recommended me to a few local stores that would address my very specific repair needs — with free insights into the service level and price points of each local store (they are very transparent and knowledgeable about their competitors) as well as with insight into general market conditions, materials, and eyecare adhesives. These insights would take years of experience to amass on your own. This was perhaps one of the most productive 3 minutes inside a retail store I have ever spent. For a man who has been subject to patiently waited for eons in fitting rooms while his lovely girlfriend tried half the store’s collection, you can imagine my hesitation to frequent any retail space. But if you want to learn how a business should be run — any business — go in. A higher standard is kept here everyday.
Thinking freely: 1 small point of improvement on customer service that is uncommon in the US — but popular in Asia — would be to offer parched customers a beverage, tea, or hot/​cold towel upon arrival. Addressing a small personal need (non-​business related) before conducting business is a show of respect in other countries and conducive to spending. This is quite common in Asia and not too much of a stretch of the imagination to implement for the international crowd here in DC, but perhaps pricey with the amount of foot traffic on Wisconsin.
My highest compliments go to the owner and the entire staff. If you need glasses, stop your search and go here. If you do not wear glasses but are a student of business, go in. If you are a serial entrepreneur and are looking for ways to enhance your businesses, go in. My point is: find any reason to visit this store. You will quickly get a sense of what it is like to run a great firm and create an experience that is truly impressive.
When you go, ask for Pierce. He will make you feel welcome, handle your needs with efficiency, and you will leave with either a pair of glasses or with well-​informed options/​insights to keep you very happy.

Super friendly staff and took plenty of time helping me look for the perfect pair of aviators, with a lovely beagle baby greeter who gave me a sweet kiss!
Lots of high-​end frames and sunglasses (no warby’s though). I wish I could have found the perfect aviators I was looking for, but no go on this trip!
I will try again next time I’m in Georgetown!

I wasn’t approached until a good 15 minutes into my own browsing. While they made an attempt to suggest some options and let me pick some to try out from the locked up displays, it seemed a little half-​hearted. I’d have to agree with one of the other reviewers on their complete lack of opinions. Not many frames ran wide enough, and the current season was definitely hipster-​round.

I popped the lens out of my ray-​bans and could not for the life of me get it back in. They did it for me, free of charge, in under two minutes. Awesome customer service.

Best selection and excellent service. Did not feel like I was being «sold» a pair of sunglasses, but rather that I was patiently helped and offered unbiased, expert advice. Very high end brands, some unique. Would recommend to anyone local, or it’s worth a trip for out-​of-​towners like myself. Could not have gotten this selection and service at home. Will be back next time I’m in need of a pair of glasses.

I was staying in Georgetown for work and stepped on my glasses getting out of bed. Needed a new pair in a hurry and found the Georgetown Optician was just a few blocks from the Ritz-​Carlton.
Ben L. helped me out and I was extremely impressed with the selection, product knowledge, and most importantly the one-​day turnaround time on getting me a replacement pair of glasses.
I went with a pair of Mykitas, a brand I hadn’t heard of until I arrived at the store, and wear them as my primary pair of glasses now. Ben and the team at Georgetown Optician saved the day and saved my trip. Thanks guys!