FedEx Office Ship Center

Decent service but slowest fedex store ever!!! Like watching a snail move about.

Don’t do it. Go to another location. Ship your stuff UPS or USPS, and even if you have a pre-​paid label with FedEx or a discount, DO. NOT. DO. IT.
My project was for 1250 pages to be copied; I supplied the paper we needed (a specific color) and the original. Just 1250 pages to be copied (one sided, basic stuff) so as not to overwhelm the office copier.
I even called in advance, yet when I arrived 20 minutes later you would have thought I was asking for 5 million copies, all on different colored paper, some double-​sided and ready in an hour. No, I just need it tomorrow.
As others have mentioned, I stood there waiting (and waiting and waiting) while people were grilled on what was in their package, how were they paying and was it secure enough (well, FedEx, if it is in one of your boxes, how secure is that cardboard??)? Not to mention the people allowed in front of me to «pick up or drop off only». Well, if dropping off involves a 10 minute grilling, how does that help me by just waiting in line.
Finally it was turn to be «helped» by the snarly employee. I was tempted to just tell her where to go and that I would go to another location, but I just wanted it all to be done. Not looking forward to returning tomorrow for the pick-​up, and if I get attitude again, I am giving it right back.

This place is awful. I watched the person ahead of me get grilled for about 10mins about what he was shipping and how it was packaged.
My package, containing a pair of shoes, already had a prepaid return sticker and was repacked in the same sturdy box the shoe company sent them to me in. The female employee proceeded to tell me that I had to unpack the shoe box and fill the half inch airspace between the 2 boxes with bubble wrap and that there would be an extra charge, blah blah blah. At that point I was so tired of dealing with her, but she would not let go of the package. I had to wrangle it from her and run out the door. I ended up walking to a FedEx Dropbox in Union Station.
This place is insane. DO NOT GO HERE!

I came in here to pick up a package today, and the employee literally screamed at me and made me wait in the heat for a while. It was like I was imposing on her with my presence! Avoid this place at all costs.

Avoid this place at all costs. The condescending attitude you get from employees here is bad; but their methods of extortion are over-​the-​top.
Here’s how a typical exchange goes:
Customer: I’d like to drop this off and get a receipt, please.
Employee: What’s in the box?
Customer: That’s none of your business.
Employee: I won’t accept this box until you tell me what’s in it.
Customer: Fine, a pair of shoes.
Employee: This isn’t sufficiently packaged. You need another box, bubble wrap, etc.
Customer: It’s packaged just fine.
Employee: No it’s not. Unless you buy the extra packaging I just told you about, I’m marking it as insufficient in the system and you won’t be able to file a damage claim if our drivers or handlers destroy it.
This has happened both to my wife and I on separate occasions. I’ve filed official complaints with FexEx and the same employees are still around playing the same games. Corporate FedEx apparently doesn’t have a problem with it.

This Fed Ex location is basically a disaster — unless you’re running in to get an envelope and have minimal contact with anyone working there. There are always tons of customers and just one person behind the counter, who could care less that people are busy, waiting, and need to get in and out, etc. There’s so much attitude and it’s like «how dare you come in here and ask me for anything.» I only use this location when I’m desperate, even though it is closest to my work and home. Example (actually from a few months ago, but just now writing this): I had to send a check in the mail to the Caribbean for a vacation rental house. It didn’t seem like a big deal. However, the attendant acted like I was trying to open an off-​shore account in the Caymens and grilled me for over 30 minutes on the check amount, who it was being sent to, etc. She eventually called a supervisor/​Fed Ex expert in a another city (only because I prodded her at this point /​and was flipping out that I had been there close to an hour) who of course said everything was fine and to process as normal and had to walk her through what to do.
There are tons of other issues too with service, attitude, etc. Only use this Fed Ex if you’re desperate. They are inefficient and indifferent to how many customers they serve in a day. Given its proximity to the Capitol, Library of Congress, SCOTUS, etc. you would expect a little better service … !

I have been through airport security that is less invasive, frustrating, and time consuming than trying to mail a package here. After asking me to open a package I wanted to send, and pawing through every item and questioning me about the contents in a condescending manner, I was informed I couldn’t mail it because it rattled. I took the package to another location and mailed it in less than a minute. I wish I had gone there first than to waste 20 minutes of my time being insulted and uncomfortable.

I’ve used this place twice as a pick up spot for shipments coming from NYC that were too valuable to let sit on my front porch. They call my phone and leave me a message as soon as my package arrives. That portion of the service is always quick and polite, and of course, it’s across the street from me.