FedEx Office Print & Ship Center

The lady who helped me, Kim, was so nice and calming. I was panicking trying to send a FedEx envelope to someone so they could ship me an important doc next day. (They wouldn’t rush deliver otherwise and we were already behind schedule due to a mixup) Kim cut that wait down by simply suggesting I buy and email them a FedEx label. She walked me through the whole account setup step by step. I got my doc by 10:30 the next morning when it would’ve otherwise taken a week. She was very helpful and polite. Everyone there was. I rarely write reviews but they deserve it. Great job Kim!

The only reason this place gets five stars is because of the service. I only go to FedEx or UPS when I have to and I always feel like I am getting ripped off. No matter what I am shipping, it is always more expensive than I thought and the service is usually terrible.
Even though it was busy, the lady working there (I forget her name), was super friendly and efficient. She made sure that I was paying the least amount possible for what I required.
It was the first time I didn’t have a horrible experience at one of these ship centers.

It’s an awful experience here. Kim is super nice and handles everything extremely efficiently. We have a lot of stuffs to mail but it didn’t take as long as I expected. Definitely recommend!

Kim was great and super easy to work with especially since she was the only one in the store handling multiple requests.

Avoid this place for anything! I have had bad shipping experiences (I gave it a second chance) and a terrible copying experience. There’s a much better FedEx/Kinko’s right around the corner on 18^th Street.

I gotta give this location five stars. I had a last minute project and they totally came to the rescue. They were able to help… after I had called another kinkos who didnt have everything needed for the project.
I reached out to them late morning to print and mount a poster. I emailed it over and they called to confirm what was needed and told me when it would be ready. It turned out better than expected and it was done on time.
The staff was great and gave me great recommendations on how to make it look even better.
Thanks to them for saving me!

Worst FedEx location I’ve ever encountered. I usually like these places, but here the copiers cannot scan and send or save to USB. You have to use a desktop computer with flatbed scanner, wait for scanner warmup, etc., which takes more time and money. And the staff is remarkably rude, as if they are being unreasonably put upon when asked questions.

To preface this review, I should say that I have never written a negative review of a business on Unilocal.I save my reviews to say positive things about businesses. However, I had such a poor experience at this Fed Ex.
From the moment I arrived at this Fed Ex, the staff member on duty (whose name I will not put on this review out of respect, even though she was less than kind to me) was rude. You don’t need to be over the top cheery, but it is not that hard to be kind and friendly. This staff member was sarcastic, condescending, and displayed an attitude as I asked her to help me as I put together my box for shipping – the exact point of this business. I expect a little more than that when I go to a business where customer service is part of their business model.
I will now be traveling out of my way to the Office Depot in Dupont Circle. I had a great experience with their shipping process and their staff. I recommend them instead. If anyone had a better experience at another FedEx, please let me know. In the meantime, I highly recommend you try another business.

I needed some head shots printed from this fed ex, which they’ve done correctly before, but it took over 2 hours and I walked away with crappy prints

Really nice employees at this location take extra good care of my print jobs that I submit online. Can’t ask for more.

Just wanted to thank the great manager for having my order ready for me and comp’ing the whole thing. They didn’t mount it, which my order specified, but they took care of it right away and provided it free of charge. It helped out my (small) event budget and I appreciated how they fixed it immediately without question, and didn’t make me stand around a fill out a bunch of paperwork. Great job handling what could have been a problem.

This is one of those cases where initially things go south, but because customer service saves the day, everything looks turns out great… and it even seems better than if everything went right the first time.
My PDF print job got botched because of a non-​standard font that got used. They re-​did the job after I had someone from headquarters send me a revised PDF. Even though they had a million other things going on, they fit me in and got me out the door. The package pick-​up person even jumped on the computer to get my job done.
The staff here was super helpful and focused on solving the problem at hand.

I had similar experiences the two times I used them: «I’m sorry, your order must have fallen through the cracks.»
Okay, lesson learned. There won’t be a third time.

I would leave ZERO stars if possible for this FedEx Office location. It’s absolutely horrible customer service especially if you actually need the documents you’re having printed!
I dropped off some fliers for copying on a Thursday afternoon, and I was leaving the following afternoon for a trade show and needed to take the fliers with me on my 5pm flight. The employee told me that my documents would be ready by 8am on Friday morning, giving me plenty of time to get them before I had to head to Dulles. I stopped by the store on Friday morning at about 9:30−10am, yet the store was closed even though the sign said it opened at 7:30am. I was a little frustrated, but figured I still had plenty of time to get my documents. I called FedEx HQ to see if they knew when the store opened, and as far as they knew, they said 7:30am. They spoke to someone in the area who said the store actually opened at 11am, so I should go back then. Well, I went back at lunch, around noon, and the store STILL WAS NOT OPEN. I called HQ AGAIN, and they got the district manager on the job to open the store. My boss and I went by the store again and someone was there trying to open it, but did not have the proper key. The FedEx truck even came by trying to drop off packages, and he could not even get in. At this point, it was nearing 3pm and I had to leave for the airport… and I still had no documents. I ended up sending my documents electronically to the FedEx near my trade show, and they did a superb, quick job.
Luckily, I didn’t pay for the documents. And funny enough, I never got a phone call telling me the documents at M Street were ready. I assume they are still closed.