Bike and Roll

This is a review of their bike repair and maintenance services; I live in DC and bring my bike in every few months. Have found the staff to be knowledgeable and even passionate about their work, which has always been excellent. Prices are reasonable for DC and they usually perform repairs the same day I take the bike in, without an appointment. At this point I wouldn’t go anywhere else and highly recommend this shop to anyone looking for bike repairs.

Just done the Segway tour with my wife and we thoroughly enjoyed it !! It was our first time on the Segway but it was easy to learn and we felt pretty safe! Also, our guide Lexie was very friendly and knowledgable ! We definitely recommend this tour to everyone !

Rude.
I walked by here where an employee (a short man with features that might be from Asian descent) was telling some customers «cyclists» that they should ride on sidewalks. I butted in explaining to him that it was illegal is many areas. He then said «only on the National Mall.» To which I explained that the rule is actually most of downtown, which is anything south of Mass Ave. Then I turned around and kept walking and he said something rude towards me to the customer. Why? Why? Why? I’m just trying to help.

This is the best business. I don’t normally write reviews but I have to for this great place. I came in for a bike repair and from the moment I walked in the mechanic (name is escaping me) was so fantastic. He spoke with me and gave me options as opposed to telling me what to do. Very courteous and genuinely seemed like he wanted to help restore my bike as opposed to making money. I will definitely be coming here for all my bike needs as they are affordable and extremely helpful. I wish all stores had this same work ethic and compassion for their customers. Going off what another customer said, I would also suggest tipping these guys as you could easily go elsewhere and be charged 5−10x what they charge you here (not even exaggerating, it happened to me).

My mom was in town and we needed some wheels so we could take a bike trip to Alexandira. We tried to find their location in Chinatown but were unable to locate it. So, we headed down to L’Enfant and picked up a bike there. The bike were reasonably priced, worked well, and didn’t break.

As bike rentals are becoming more trendy, it’s great to have a place with actual people who can talk you through what bike to rent. Rental comes with helmet and lock. There’s also a little pouch on the front. I rented the mountain bike and was able to ride through the city and Rock Creek Park with ease!

LOVE Bike & Roll. The staff are there to help you have a better biking experience, not sell you crap. Recently got a tune-​up — not only does my bike run better that it has in years, my budget is intact and I got good honest feedback about what needed replacement (not my wheels!). I recommend Bike & Roll to all my friends.

Used a Groupon for this location for a 2 hours bike ride.
Since I didn’t have much time in the city, this was a great way to see a lot more of the sights. We made a loop from the Capitol building to the Lincoln Memorial, up to the Whitehouse, and back again in the two hours.
Very fast and friendly while checking our bikes in and out.

Peter is without a doubt the most knowledgeable AND friendly bike mechanic in DC. I can’t recommend his services highly enough.
I’ve been biking for years as a daily commuter, cyclocross racer, and bike polo player. And I’ve gone to Peter for most of those years. I’ve been to most of the other shops in the DC area at one time or another but no one else is as passionate about their work as Peter.
I’ve seen him work with customers of all types and he always provides the same high level of service to everyone. And this service doesn’t come at the cost of an arm and a leg. Peter will explain every option available to the customer and allow them to pick the one that best meets their needs. No pressure and no judgement.
If you want a really great bike shop experience and you want your bike to run better than it ever has you cannot do better than to go to Bike and Roll and have Peter take care of your bike.

Totally worth it. Easy way to see all the monuments and not that expensive for the day. Convenient if you stay near the station or have to end up back there. No deposit or hold on account. Just pay when you get back.

Rented 2 adult and 2 kid bikes for a self guided monument tour that took about 3 hours. The bikes were perfect and in great condition. The staff were extremely nice. It was way cheaper than an organized tour. We had a great time. My only complaint is that it was hard to find the location. We found the mall location, only to be directed to l’enfant plaza. As tourists, we found the location confusing and inconvenient.

Would not honor 10% online discount offered online.

I’m a biking newbie. Somebody gave me an old hybrid bike with squeaky breaks. So I took it to Peter and asked him to check it out and give me a general assessment of its safety and quality.
Oh my goodness, he went above and beyond my expectations. He took it apart, lubed some stuff, tightened some stuff and straightened some other stuff; he fixed the brakes, and he gave me very specific advice about my bike. He told me how old it was, how many times it had probably been ridden, how much money I would have spent if I had bought it from the store; he told me how to keep it secure, and he even rode it around outside to make sure it was good. When he was done, I mentally prepared myself to spend $ 50 or something.
His service was $ 7.50. SEVEN DOLLARS AND FIFTY CENTS. I wanted to hug Peter. I’ll be going back here for as long as I live in DC.

Very knowledgable and helpful. Price is very reasonable– they clearly just want your bike to be working as best it can. I would definitely recommend to anyone for their good attitude and obvious expertise.

This place is a life saver!!! I ride my bike almost everyday to and from Union Station. Today I got a flat and was going to go home, instead a DHS officer inside Union stopped me and asked about my bike and told him I had a flat, he suggested I try this place and Will replaced my flat tire. I received the best ever customer service when dealing with bikes! He replaced my flat, corrected my brakes and gave me the 101 on taking care of my bike. I am the type of person who just rides the bike where ever I need to go! lol!!! Thanks a mil Will:)

I came to the Bike and Roll repair shop after encountering a drive-​train problem. I hadn’t had time to look at the issue since it presented on my way to work. I stopped by during my lunch hour and Peter got my bike on a repair stand right away. I described the problem. A few seconds later he showed me the culprit, a bent chain link. He had it resolved a moments later. Even better, he explained how it happened (shifting under heavy load) and how to avoid it in the future. He was exactly right about how it happened. It was pretty cool.
With the main issue resolved, a flurry of activity followed – with constant narration. Brakes were re-​aligned (they had been tweaked days earlier for $ 32 at Bicycle space – but were clearly misaligned, boo Bicycle Space), chain was lubed, headset was tightened, rear dérailleur was tweaked, and man, it all made a huge difference. But that’s not all! I asked a question about chain wear and how often to lubricate. Peter brought out some sample chains and explained the theory and practice of chain maintenance.
The service was quick, courteous, skillful, and came with free education. I will surely return when I next have an issue. Highly recommend!

Full disclosure: I worked as a tour guide at the National Mall location for a long time, so I can’t really write a review for the tourism services (they rock) but this is a review for the bike shop at Union Station.
These guys are THE BEST. I gave BicycleSPACE 5 stars, so really, I would give Bike and Roll 6. My bikes always get really heavy use, and this is where I almost always take them when something goes wrong (I’ve been burnt before – lookin’ at you, City Bikes – and will never stray again) One time my shifters were busted, and rather than making me buy a whole new, expensive set, Peter, the head mechanic, found a way to fix them using a piece of plastic and glue. It worked like a dream, and what’s more, it held up.
Most recently, I took in an English 3 speed that I bought used, and they took a busted bike (that had really good bones, to be fair), polished it, put on new tires, trued some very screwed up wheels, fixed the brake, fixed the shifters, realigned the fenders, and probably other stuff, all at a reasonable price.
Tip these guys, please. They deserve it.
They don’t make you buy expensive shit since no one here is on commission, they’re willing to try creative solutions, and most of all, they don’t look down on bikes and refuse to fix them. Other shops do. They are honest, straightforward (blunt to a fault, actually), hard-​working, and if you stick around, you will get a complete lesson on whatever is up with your bike. These guys know their stuff.
Also, they have loaners if you reeeaaally need them. I can’t say that for anywhere else I’ve been.

Wow. Rarely am I so pleasantly surprised by a service experience of any kind. I avoided Bike and Roll for a while because 1) I figured a bicycle rental place wouldn’t do quality repairs 2) the shop would leverage its location to overcharge for shoddy work. Unfair generalizations, I know, but I’ve several bad experiences with bicycle shops.
The mechanics at Bike and Roll are awesome. My commute brings me right past Union Station and a few times I’ve blown a tube or had some other unfortunate surprise thrown into the middle of my day, so I’m usually in a less than pleasant mood when I roll/​carry/​drag my ride into the shop. The mechanics are attentive and do great work in minimal time. The prices are completely reasonable and a couple times they haven’t charged me at all.
A lot of bike stores could learn from your example — kudos!

I bought my bike online and came here to have it put together. Dave helped me out and was very courteous with answering my a million and one ridiculous questions. It’s my first bike and I’m largely clueless to being a commuter via bike. But it’s a necessity because I don’t live near the train.
The prices here are generally cheaper than other bike shops in the area. And the service is attentive and great.

These guys provide an excellent repair service. I have an old Raleigh that was having some issues I tried three other bike repair shops in town and no one could fix my bike. I finally brought it here and Peter masterfully corrected the issues. He was very professional and has an encyclopedic knowledge when it comes to bicycle repair.
I highly recommend this shop over all others in east DC. I know because I’ve been to them all.