Allen T. Greenlee, MD

I have been going to Dr. Greenlee for 20 plus years. Dr. Greenlee is extremely knowledgeable and thorough. His comforting and warm personality immediately puts you at ease. Dr. Greenlee truly cares about his patients because he does not rush you and truly listens to your concerns while answering all of your questions. He is very well informed and obviously stays very current with up to the minute medical information. His staff is very professional, accommodating, personable and friendly. His offices are very clean, comfortable and modern. I feel that I am very lucky and that I don’t have to worry about my health because I have the best possible care. It is such a relief to have found Dr. Greenlee. He’s a wonderful doctor and I highly recommend him!

My husband and I have been Dr. Greenlee’s patients for over 25 years. He is the kind of doctor everyone wants and thinks doesn’t exist any longer: patient, calm, attentive, knowledgeable and a truly brilliant diagnostician. Three times I have had a relatively obscure complaint. each time he said what he believed it was, had me tested for it, and the test confirmed his diagnosis. He never seems hurried and he is the kind of doc who is always trying to train the next generation of doctors. We love him and deeply respect him. His front office staff is fine with me: I’ve always been treated courteously. In fact, I’m kind of puzzled by the complaints about them. However, I must say that Dr. Greenlee is so wonderful that I’d keep going to him even if the front office staff were dangerous vampires!

I’ve been with Dr. Greenlee for 18 years now, and wanted to chime in because the review so far doesn’t seem to be fair. For the practice/​office itself, yes — the front desk and waiting area can be better. In a world where customer service wins you reviews and new clients, they should really pay more attention and do better.
As for Dr. Greenlee —
he’s a good doctor, patient, and likeable. You will not get a joke out of him or a super compassionate reaction, he’s just not that kind of guy. But you will get a very good care from him.

I have to wonder if the doctors in this practice have ever been tipped off to what is written here and I assume elsewhere. I find Dr. Greenlee very nice and professional but the staff in this office is one disaster after another. I am sitting on hold now as I have been for the past eight minutes and this was the third time i called in. Earlier I hit whatever extension was supposed to be for the nurses but that went nowhere. The next time I somehow got into a specific voice mailbox that started by saying nobody would return calls left there. I have been in the office right in front of the people answering phones and I have seen them pick up a call and put it on hold and then go about their business. It’s unbelievable.

Dr Greenlee has been my primary care doctor for 7 years and at this point I can say definitively that his office is absolutely terrible. He is fine as a physician, he’s not very attentive but he’s competent and nice enough however, it doesn’t really matter because what you need to endure in order to get an appointment, a referral or anything else that requires non-​clinical staff is really painful.

Listened to recorded message at the beginning, pressed 3 to make an appointment. A person picked and immediately placed me on hold. 10 minutes later she comes back, and I ask if they’re accepting new patients… they’re not. What a waste of time. If you’re going to make me listen to your recorded message at the beginning, why not do us all a favor and indicate that you’re not accepting new patients? Or maybe clear that bit up before you proceed to put me on hold for 10 minutes?

I was pleased with the doctor the one time that I visited. The receptionist services, unfortunately, are horrible! As a result, I changed physicians.
Once I called to make an appointment for a physical, the receptionist notified me that the soonest appointment was about three months out. She seemed annoyed that I was surprised. Then she asked me if I wanted to make the appointment as to rush me off the phone. Of course, I made an appointment at a different practice.
About 2 years later, I decided to give it another try. I called and didn’t quite hear what the receptionist said. I asked her to repeat it. Her tone increased considerably. I said to her that I could hear her clearly but had missed the beginning of her earlier comment. At that point, she actually began to lecture me about her tone of voice. Stunned, I let her know that I no longer planned to make an appointment due to her attitude. Further, I would no longer be a patient.

Dr. Greenlee is a fantastic Dr. While I agree with the other reviews that his front office aren’t the nicest/​most helpful people, his medical knowledge and warm personality make up for it.
Dr. Greenlee is ALWAYS available for an appointment and if I need something immediately, will always call me back the same day. He’s a doctor that comforts you when you’re scared and explains everything as he’s going. He understands that I would rather fight most sicknesses than take medicine right away and totally respects that.
If it weren’t for his front staff, I would give Dr. Greenlee 5 stars. He’s fantastic and I highly recommend him.

After years with a terrific doctor who in recent years went off my health plan (BCBS FEP) and got too expensive, I researched on-​plan doctors and found Dr. Greenlee. Looked really good. For everyone’s sake I hope his medical skills are better than his employee hiring practices.
Called his office weeks ago and made an appointment with «Cindy» for today at 11:00 am for a routine physical. So I take off work today, had no breakfast (doctor’s orders pre-​physical), walk down to the office (2 miles — in the rain), get there, and sign in at 10:58am. Then I’m told my appointment was for 9am, not 11. FAIL.
At the time I made the appointment I had asked for a time earlier in the day than 11. Cindy distinctly had said (again, WEEKS ago) that 11 was all they had. So I accepted the 11am appointment and put it in my iPhone while I was on it with her. I even read the appointment time and date back to her — at the time — and she confirmed that it was for today at 11:00 am. Seemed like a nice enough person then — but today she was all attitude. Not one single word of contrition.
Guess I’m going back to my old doctor; what a shame.

Dr. Greenlee has been my GP for six years now. I have always found him very knowledgeable and kind (very good «bedside manner»). I do, however, find his front-​office staff to be a bit abrasive and not particularly customer-​service oriented (thus three stars, not four). This obviously doesn’t detract significantly from his work as a doctor, but something that I feel should be addressed.

I have had a wonderful experience with Dr. Greenlee over the course of the past 4 years. The staff at his practice are little bit overwhelmed at times and so that can be somewhat of a draw back. Dr. Greenlee is very approachable, capable and knowledgeable with a great human touch. I wholeheartedly recommend him if your insurance and health plan allow for it.