Drs. Nada Roche & Theresa Stone

I have been searching for a PCP since my last one moved to her other office full time, which is not convenient to me. Dr. Stone is the first doctor I’ve seen since and she got the job done, but I’m not sure if I’ll be back to see her in a few months for my annual.
Two things that really annoyed me: I waited FOREVER to see Dr. Stone and I had to make a separate appointment for my labwork. Waiting to see the doctor has (unfortunately) become something that I’m used to; however, this was so unacceptable. My appointment was at 3:45. I’m pretty sure I got there on time, even a few minutes early as a new patient. I was taken back into the exam room shortly after and seen by a PA. No one took my weight or height (weird) and barely checked on me twice to let me know the doctor was running behind.
When I finally got to see her, she was nice, listened to my concerns, made a few (vague) recommendations, and that was that. She provided me with paperwork for my labwork with the expectation that I could go downstairs and get them done. Awesome! Well, the PA came in a few minutes later with my paperwork and said I couldn’t get them done that day because they closed at 4! Bummer. Especially since It was WELL after 4 since I waited so long.
All in all, it was a routine doctor’s visit, but I wanted more. The office was easy to find, could use more light/​decoration/​updated decoration, and fortunately the staff was very polite and professional. Still unsure if I’ll be back…

I’ve been going to Dr. Stone for over five years now. I have always been pleased with my experience with the doctor, but the reception staff is subpar at best — rude and uninterested. That was taken to a whole new level yesterday when they forgot to notify me that my annual physical had been canceled. I had taken the day off of work for this appointment and was shocked when I arrived at the office to be nonchalantly told Dr. Stone «wasn’t even there». I received a half hearted «Sorry» and that was the end of it. I will no longer be going to Dr. Stone based on this experience and complete disrespect for my time.

Dr. Stone is great however the office is not well run. My appointment was at 11. I was not seen until 1PM. Sitting around in the waiting room and in a cold room dressed in a paper gown was not a pleasant experience. It’s insulting to disregard someone’s time like this. I’m not going back.

I’m actually writing this as I sit in the waiting room for an appointment scheduled 1.5 hours ago. Dr. Stone is very nice and is really quite pleasant but this is unacceptable.
An appointment here seems to be more a suggestion than a time that you can rely on with any certainty. This is the second time I’ve had to wait over an hour for my visit. This is the last time I will be doing so.
Side note, the office also needs to be cleaned/​updated. It’s on bad shape.
It’s really a shame that I need to find a new doctor as I appreciated the first visit I had with Dr. Stone — it started about 15 min after schedule (reasonable) and she showed an interest in getting to know me.

I LOVE LOVE LOVE Dr. Stone, i have been seeing her for years and she is a great dr and a lovely person. I wish there was a place to rate the dr vs the office staff because I would give Dr. Stone 5 stars and the office 1. I can NEVER get an appointment in a timely manner even when it’s for something serious. For example, I passed out from a coughing fit on November 2^nd, the ER dr told me to be seen my pcp this week, I just called and after the call was disconnected twice I was offered an appointment on Nov 19^th! I tried to get in to see her for the orginal cough 2 weeks ago but the call was disconnected a number of times and by the time I got to a real person there computer system was down! Dr. Stone is so wonderful but I’m not sure how much more of the office awfulness I can deal with.

Dr. Stone deserves more than a 5-​star rating.
Her staff is very kind and attentive so your good experience begins when you call to make an appointment.
I appreciate that Dr. Stone talks through what problems or symptoms, and really hears what you are saying. Her solutions don’t always go straight to prescription medications either — she recommended a book to me of more natural alternatives and talks about lifestyle changes that may be as effective as taking a pill.
Her bedside manner is unmatched– she hugs returning patients!
I (almost) look forward to doctor appointments with Dr. Stone.

BACKGROUND: I had a new patient yearly physical appointment with Dr. Stone recently. There was nothing wrong with my previous doctor except location and Dr. Stone’s office is accessible by Metro and BikeShare =) The only thing is you have to wait a few months to get an appointment but I’m sure that’s some new patient policy or availability issue they have.
SERVICE: My appointment was at 1:45pm and I arrived at 1:30, filled out all the necessary paperwork, paid my co-​pay and was in the back within 20 minutes. Talk about fast service! The nurse who worked me up and drew my blood was very nice and explained everything I needed to do. When Dr. Stone came in she was very pleasant and calming. Most people get nervous in Dr’s offices and I’m sure her wonderful bedside manner will ease their anxiety. She asked me all the routine questions and examined me. We chatted a bit and she gave some health recommendations that didn’t require taking any medicine. I’m not particularly keen on having to take medication right out the gate, so if there’s a natural alternative, I’m open to it. The whole visit took a little over an hour (maybe 1 hr 15mins). Not bad for a doctor’s office!
OVERALL: Dr. Stone is very pleasant and has a great personality for the medical profession. I’m glad I found a new doctor that’s close to my job, takes my insurance, and has a great staff. I would definitely recommend her to anyone.

I saw Dr. Stone once for a physical and I found the whole experience to be sub-​par. I will not be returning to this practice for a number of reasons.
I speculate the office is just way to busy to provide decent care. Dr. Stone was obviously rushed when she saw me. The physical exam was cursory, then she asked me a few random personal questions that had nothing to do with health. I think that was her attempt at small talk. I started to feel bad for her, thinking she is just socially awkward, but then realized she is charging around $ 200 for doing next to nothing and acting nice. Yes she is covered by insurance but I would gladly pay extra to see someone I can trust.
Her office is very poorly managed. The nurse didn’t show up two mornings when I was there for bloodwork (requiring a separate appointment), wasting my time and sick leave. They repeatedly billed my old insurance plan (from 4 years ago) even after I gave them my current card. Not to mention the very long wait to see the doc. These are just a few of the issues I encountered at this practice.

My primary doctor is Theresa Stone. The front staff and nurses are nice, which is hard to find these days. This is the one positive about this practice. Also, they do blood work here so you don’t’ have to arrange to go to another place (lab). You have to wait about 30 minutes passed your appointment time to be taken back to a patient room. Then you have to wait another 60 minutes for the doctor to see you. I usually take a nap on the patient bed/​table. I have to plan 2 – 3 hours for my appt. and driving time so about half a day of work. This is awful. One time my appt. was first thing in the morning so I thought this will be great as I won’t have to wait, she won’t be behind in her day. Yeah NO! I went back to the patient room within 15 minutes and then once the nurse did some blood work she said the doctor isn’t in yet. I took a nap and about an hour passed and the nurse came in and said the doctor just got here and will be in shortly. No apology, nothing from the doctor as to her tardiness. Are you kidding me!!! I had another doctor appt. to get too.
The doctor always stares at her computer pretty much the whole time, not really personable and then at the end of every appt. gives a partial hug, which is odd since the rest of the time it doesn’t seem like a human being is there with you. Also, she doesn’t really give any advice or knowledge of the health concerns and I just don’t feel like I get a good treatment plan. I had to say what I needed whether it was a test or prescription and then she would do it, she didn’t suggest the treatment. I most likely won’t be seeing this doctor again as the customer service just isn’t there.
I initially went to this doctor because of her stellar social reviews, but I had a different experience after 3 visits.

This doctor’s office has absolutely no record of me ever being her (Roche) patient. Last seen in 2009, called for my records today, and they cannot find me in their system. Even if I had another doctor authorized to get my records, why would they not have any record of that or of me as a patient within 3 years? Having to contact HIPPA to find out what my recourse is. In any case, besides that, she is as others described here… competent but lacking in the warm and fuzzy department. Bedside manner could stand a face-​lift. I always felt like cattle when going for my required visits.

Dr. Stone has been my primary care physician for about two years. She was recommended to me by a trusted friend and colleague. In addition to being a good doctor, her bedside manner can’t be beat and the specialists she’s referred to me have been great. As much as one can, I actually like going to the doctor.

I have been seeing Dr Roche regularly for ten years now. Despite her own health issues, she has always been attentive, insightful, and good at getting to the heart of what ails me at the time. She has an amazing sense of humor and though she can be brusque (who wouldn’t be with the throughput her office has) she is always caring. Her staff are wonderful, particularly Ms Denise!

I think Dr. Stone is one of the best doctors I’ve encountered in years. She listens well and is responsive. When I’m meeting with her, it feels like she’s fully present and gives me both holistic and prescription options to consider. She is not pushy or aggressive and really does appear genuinely concerned about my comprehensive and long-​term health. I cannot say enough great things about her.

Having the experience of seeing Dr. Stone today has prompted me to write my first Unilocal review. (Yes, long time reader, first time writer). I did have to wait a bit of time to be seen but it was worth every minute. Dr. Stone is extremely knowledgeable; precise and measured in her recommendations; and completely personable. She took her time to thoroughly review my family history, my medical history and more than anything — she listened to my concerns and then addressed them one by one. I was lucky to have an amazing primary care physician at home in Charleston, and have now found his equal in D.C. in Dr. Stone! Five stars is just not enough — for true, y’all.

I went to see Dr. Roche this morning. This was my first attempt at visiting a doctor after moving to DC. I was very disappointed, not just because of my care, but because I thought she could be my new doctor for good.
First off, the staff is very nice and sweet. They were kind, and I was helped very quickly. One weird thing was, though, that I was given a shot (that I had to go buy downstairs and bring upstairs, which I thought was weird), the nurse who administered the shot told me I wouldn’t bleed and would not need a band-​aid. I, of course, did bleed and had to take a band-​aid out of my purse to put on myself WHILE still in the doctor’s office because she left me alone in the room and I couldn’t find anyone to help me.
Dr. Roche seems knowledgeable, but hardly listened to what I had to say, what I wanted, and how I felt. I didn’t even get to ask her about some issues, because I felt so rejected and put out a few minutes into our conversation. It seemed like she really did not care what I had to say and like she was very impatient.
Besides getting the shot, this appointment was a waste of time and money. Dr. Roche does not seem caring like a doctor should be.

Dr. Stone has been my doctor since college and I’m lucky to have her. Dr. Stone is personable and perceptive. On the rare occassions where Dr. Stone has had to refer me to a specialist, I routinely hear from that specialist that Dr. Stone has already run every test they would normally do. Dr. Stone is thorough without unnecessarily burdening her patients with costs for extra tests. The office does run a fair bit behind schedule, so don’t expect to start your appointment on time, and sometimes the front-​desk staff can be a tad bit abrasive. Still, the nursing staff is phenominally kind and Dr. Stone herself is exceptional, so I’d place her closer to a 5 stars than a 4.

I absolutely HEART Dr. Stone. I have followed her for the past 8 years and if she left DC I would probably have to move with her. She is wonderful at making you feel comfortable, I feel like I can ask her any question, and she’s great at laughing at my lam-​o jokes. I have recommended her to anyone who asks me for a primary care physician. And, she’s from Iowa, which makes her perfect 5 star doc in the city.
The best of all is that I have an established relationship with her so that if I can’t get in to see her because they’re busy, she’ll call me and give me a referral. Thanks for being so awesome, Dr. S!

I was glad to see someone had written a review of this office, so I could finally release the pent up anger I have towards Dr. Nada Roche.
The first time I went to see her, I had to wait 20 minutes past my appointment time. I know that it is standard to have to wait in a doctor’s office, but when I am taking time off work for an appointment, every minute counts. When Dr. Roche was finally available, instead of examining me, she asked a few questions, gave me a diagnosis and sent me on my way with a couple over-​the-​counter suggestions.
After getting a really bad sinus infection a few months later, I didn’t want to wait to see a new doctor, and decided to give this office another shot. I was lucky to to get an appointment with Dr. Stone, who patiently examined me, gave me a prescription for antibiotics and told me to come back in a week if things had not improved. A week later, I was worse than I felt the week before, but could only get an appointment with Dr. Roche. Her first order of business was to yell at me for not remembering the generic name of the prescription (I figured that they would have it on file); a prescription that had also given me another infection. I was already feeling so horrible that the only response I could muster was to start crying, to which she thought it appropriate to yell at me again.
If you are desperate for a doctor (i.e., teetering on the edge of life and death, and refuse to cough up the co-​pay for an emergency room visit), then call this office. But be sure to request Dr. Stone.

Finding a doctor that you like, takes your insurance, is close to you and that you like their staff is very difficult. I have been very unlucky for a long time. For about a year I was simply using the Internal Medicine department at Georgetown. However, at one appointment, I had an intern who answered his phone and made a disparaging remark about me using birth control. I decided that I really needed to put some effort into finding a real doctor.
Dr. Stone has been wonderful. Her staff is pleasant and efficient. I have seen her a few times and it is always a great experience. I have even made emergency appointments for a broken finger and ear infection. She saw me almost the same day.