ALEX AND ANI

I am rating the customer service, not the brand. I have many many bracelets and so does my mother.
Went in to buy some stuff with my mom and basically waited forever. Not because the store was busy, but because the employees could not grant any requests in a timely manner. We wanted to see 5 rings. After I don’t even know how long and being asked over five times which ones and which color, I finally had the rings in my hand. Perhaps people don’t want five rings, but I do. Bring out all five let me see them and buy them, don’t walk away after bringing one. It is just atrocious the service. I wanted something in the case and was told I cannot see it. Ummm I want to buy it. You have multiple in the case, what is the problem. After half an hour and hearing the employee say I don’t want to go into the case, we finally got what we wanted. These were the 14 karat gold rings and they were not put on a pillow or on anything just on the counter. We could have easily stolen them as the employee walked off, not that I would, but as an employee you should be more concerned. When we wanted other stuff including a bundle of bracelets, we were told that they cannot sell the bundle, but will have to recreate it. Ummm no, recreate it on your own damn time, sell me what I want and recreate later. Well I lost that battle too and it took another half hour to recreate the grouping with multiple errors. We finally asked for a new assistant.
Overall, I think Alex and Ani needs to train its employees to be more professional, have more employees working on a busy night, and be more respectful of customers time.
I love the jewelry and the look, but if that same employee is working, I will turn around and walk out.

I really wanted to love this store but my customer service experience was not great.
It was my first time coming to the store and I came into to purchase a gift for my mother’s birthday. I spent time on the Alex and Ani site so I already had in mind what I wanted to purchase.
I get to the store and had to wait a bit because there were other customers ahead me. No biggie! After everyone else was finished I still had to wait until I approached one of the sales associates. The young lady was helpful until it was time to purchase my item.
I give her my card and she had to swipe it a few times because something was going on with her machine. Finally it processed. However it processed from my bank but not the store which meant I could not take my purchase home. I was highly upset because not only did Alex and Ani have my money but I also couldn’t take the bracelet home. Long story short, after calling customer service while in the store there was nothing they could do but void it out. I went to the store on May 28 and here it’s June 7 still no money back in my account. The sales associate I guess felt bad but told me as an option go to the ATM. That was not an option and it was very insensitive. Even when I reached out online, customer service still made me feel like it was on me. I had to come back the very next to purchase it again and used cash because I didn’t trust the associates or the POS.
If I ever come back, I will only pay cash. Buyer beware will always flash in my mind when I walk pass this store.

Always such fabulous stuff here! I walked in on a Tuesday afternoon just to look around and was promptly greeted and told about the new collections and bracelet of the month. Gaelle was so sweet and helpful! She showed me several bracelets and I ended up leaving with three new pieces from their spring collection! I love it! Thank you so much :)

If you are looking for a great place to shop with very personable and helpful associates, definitely drop by A+A in the darling Georgetown district. The shop is easy to find along the main drag in Georgetown (NW M ST; Potomac River-​side) just past Thomas Jefferson. The shop is smaller than the one I am accustomed to in Winter Park, Florida, but it was just as busy with all the international tourists visiting. The counters (unsurprisingly) were swamped with curious shoppers, so it did take a few minutes for me to find an associate who wasn’t previously engaged with customers.
Lemma made my shopping experience absolutely fantastic. She was cheerful, personable, and exceptionally helpful in helping me select some new pieces for my collection. Even though it is the post-​holiday season, they did have some pieces available which were no longer available online. I cannot wait until I have another DC layover because I would love to shop more of their Swarofski pieces.

The Georgetown location is similar to other Alex & Ani locations I have been to, but busier. I typically go to the Mosaic District store, where shopping is a relaxing experience, and someone is always there to help me. This A&A has lots of inventory and is spacious, but it is hard to find someone to help you and you don’t have as much of an opportunity to mull over which piece (s) you want to buy. Expect to wait a bit to get the pieces you want to purchase and, if at all possible, know what you want before you come in.

My five star review for Alex and Ani is dedicated to the lovely staff at this store. I had never been to Alex and Ani before and was curious about the kind of jewelry they sold. Not one, but two people broke it down for me so that I could understand the concept.
I wish I remembered her name, but the lovely lady from New York was sooo helpful and kind when she assisted me and a friend as we picked out one bracelet and one ring, each. She let us try on many bracelets and patiently read the cards that gave a description of the meaning behind them.
My experience at Alex and Ani can only be describe as wonderful, amazing, and fantastic. I can’t wait to go back!

I’ve been buying Alex and Ani bracelets for years because they make such perfect gifts. I’ve always purchased them in department stores since the store doesn’t have any locations in Orange County. However, I knew I had to stop at their Georgetown storefront to take a look.
The store seemed a little understaffed but I think that’s because there were quite a few customers. Each customer is assigned a personal assistant which in theory is great but rather frustrating if you come in and nobody is available. I ended up waiting for a while even though I knew exactly what I wanted and was in a hurry to purchase them bracelets and leave.
The sales assistant was very helpful once he was free to help me. He boxed up a silver seahorse charm bracelet for my sister very beautifully. He also helped me select the Russian gold «Lamp of Light» bracelet for myself. Check out was done electronically through a small device which was quick and convenient. I definitely recommend Alex and Ani lovers to come to this Georgetown location because it’s a fun experience!

This was my first time here. The lady who assisted me was very nice and knowledgeable. All of the jewelry is attractive and neatly organized by categories. There is a wall when you first walk in that shows you the elements, the «element wall» I think she called it. I thought that was a nice personal touch to the store. I love what the brand represents and found something today that I know I’ll really enjoy and bought for a good cause!

I had a súper experience here.
Smelled gorgeous, the bangles were organized and displayed very nicely. I received great service from the staff, and all my questions were answered.
Very positive experience and everything I would expect from the brand.