United Airlines

When you fly United I suggest you check your brains with your luggage as you are CRAZY to fly with them. Had a reservation to fly from Newark to Providence but United forgot to order a plane for us to fly. Three hour delay. Then on the return flight they delivered the plane for our flight but forgot they needed a crew to fly the plane. 4 hour delay. Is anyone really monitoring these bozos?

United I want to thank the honest service that you gave me.
Yesterday I had a trip IAH-​EWR-​PVD, at the boarding, my carry on was checked to final destination (PVD).
When I arrived to Providence, my baggage didn’t.
At that moment I realized that my Ipad was there, I got nervous and scared that the ipad could be stolen so I activate the ‘lost mode’ of the ipad.
This morning the app showed that my Ipad was at TF Green Airport, so I had hope that I could recover my Ipad… few mins ago I received my baggage at my apartment with all my belongings including my ipad!
I know it was my fault checking in an electronic equipment but I really want to thank you for your great service!

I’ve been lucky with United. Been flying them continuously since the 90’s and can genuinely say I’m a satisfied customer. Are they perfect? No. Is any carrier? No. I can tell you a long list of other carriers who are not as good as United.
I prefer United for the long haul trips to Asia… they excel in those trips.

was very unimpressed with their customer service.
Showed up to talk to a person at a counter and they told me to GO ONLINE or call someone. I never want to be turned away for help as a customer by an employee again.

Avoid United Airlines at Providence airport. Their service involves feeding two perpetually snarled hubs at Newark and Dullles. Just experienced my second re-​routing by them in the last two weeks. Their check in staff practice a annoying brand of half-​truths as they try to put out their frequent service problems. An awful experience of bait and switch service. For Providence, stick to an airline like Southwest that still has some scruples when it comes to customer service. Sorry United, the word about your lousy service is about to become very widespread!

Upon what I thought would be my departure from Warwick, RI to LAX I took a picture of a cozy cup of coffee situated next to my airline tickets in anticipation of an «on time» flight home. On United flight XXXX — I had NO idea the journey I was in for last Wednesday. Granted, I had two connections before my final destination — nothing terribly significant in the face of a good deal. That being said, I found myself disgusted with the HORRIBLE service from Warwick, RI, to Newark, NJ, to Houston, TX… finally to LAX. I guess the one good thing about United and how they treat their customers is that they are, indeed consistently BAD! A one hour delay snowballed into many hours delay, RUNNING through the airports with luggage in tow — thank god I didn’t have kids in rolly carts as others did, or worse yet that I wasn’t a paraplegic – as another was. I was disgusted to see how dismissive United personnel were to the aforementioned folks. No eye contact and a pat statement, «Go to customer service.» was the mantra of the day. Little did I know, I’d be on the receiving end of the same statement. In the end I arrived home at 2 a.m. — sssoooo tired and mannnny hours later than originally planned. The good thing? I arrived in one piece. Note to self and others: don’t fly united. Blog searches revealed the same — poor service all the way around. :((sad face added for emphasis).