National Car Rental

I use National through work at least once every 2 months if not more and am always very happy with the service and the car selection. The check in is always fast and easy, the staff is courteous and helpful. The cars are clean and well kept. The drop off process is equally fast and easy even when there are a high volume of cars being returned — they have a streamlined process that they execute very well. I don’t rent regularly in my personal life but if I ever have a rental need I would 100% go to National. Highly recommend!

Reservation on line was a snap. Large selection of cars available when I arrived and the employee in the garage was very helpful to answer any questions. Car was clean, drove well. no issues, including drop-​off. Will reserve next trip.
Thanks National…

Great rewards program, easy to reserve on-​line application… supported by a team of service professionals ready to serve you on the ground. Love these guys!

I’m very torn about about this, as part of this wasn’t this locations issue. But when I’ve been renting from National for a long time. I called and reserved a car for seven passengers, and when I arrived onsite, they did not have one available. They said that they were over sold on that size car and couldn’t give me one of the many that were on the lot.
I went into the counter to talk to the lady there, and she was the most angry and rude person I’ve ever spoken to. I had three adults and four children and asked her if she could help. Her response, «We don’t have a car, I can’t help you.»
When I explained that I understood, but I was willing to find a way to get to another location if there was a car available there, she yelled at me, «There are NO other locations and they can’t help me either.» So, I asked her for a phone number and she said, «LOOK IT UP ON YOUR APP.» I explained that I was having trouble getting into the app on the phone because of coverage and she REFUSED to provide any numbers, even though I was PLEADING for just a little help.
She then looked over to another company and asked if they had a minivan or large SUV and they said they did, so she so rudely said, «GO THERE, HE can help you.» When I asked if I could use my days there, she said, «Of course not, what kind of a stupid question is that?» So, I tried to explain that I had already budgeted the vacation based on my free days with National and asked why she’s punishing me for their mistake, and she just said, «I can’t help you, figure it out.»
I went back up to my isle and another gentleman apologised for her attitude and knew exactly who I was talking about, as it seems that’s a common complaint about this employee.
After about three hours, he was able to find another car that had a third row, but was FAR from the size needed, we were able to find a car. So, I want to commend the people in the lot, but I would suggest NOT going to the counter at any cost at PVD for ANY reason.

I travel all over the country and use National exclusively. However, the PVD location has to be the best of best. Their customer service is exceptional and always go the extra mile upon my arrival without request on my part. On my last trip out I had an unfortunate incident in which I had left my iPad under the seat of my rental car. You can imagine my reaction when I realized this after I had boarded my plane that morning. I quickly contacted their local counter AND someone actually answered… shocking in itself! This particular representative (Barbara) calmed me down and assured me she would personally search for my lost item. Upon my arrival at my home destination I had heard back that my iPad was safe and sound with my name on it for my retrieval. What a relief! I had my item 2 days later without a scratch or dent…) Thanks again Barbara and National… You have a life long customer!

A bit of a walk from the airport gate to the parking lot where the cars are kept, but at least it is on site. I always try to rent from National. I like being able to take a look at the cars and then choose the one I like.

fist time when i arrive i had to talk to manger because my car broken down in street for an hour, i saw one employee has the radio i asked him to call the manger he said go and find him then when i met the manger the way he was talking wasnt good. i feel like because my English is not fluent so they didn’t talk with me in a proper way. one guy is helpful them unfortunately i can not remember his name

Outstanding service, especially as we arrived after midnight. Well marked, well lit, but a hike from the terminal. The new walkway is enclosed and has moving sidewalks. TF Green also has a couple cats with golf carts trolling for passangers who need assistance as well.
Walkway and rental counters on 3^rd floor, cars on level 5 of the garage. Ohh yeah the T is on the garages ground floor.

Unimpressed.
Check-​in (I’m not an Emerald member) took close to15 minutes — and that was for each customer in line, meaning I waited close to 40 minutes to be checked in, with only two people in front of me when I got in line.
I was asked, «how will you be covering the car?» and it took several minutes to figure out that the agent was trying to sell me the insurance. When I informed her that my Amex Platinum would more than cover any damages, she tried to argue with me and tell me that it wouldn’t. Had to initial in a dozen (literally, 12) places to decline all the various add-​ons — ridiculous, even if I’m not a «member of the club.» If I didn’t pay for it, then I didn’t buy it, right? I signed more pieces of paper than when I *bought* my last car. And there was of course the obligatory attempt at an upsell to a larger car, despite the fact that I’d prepaid for the class I’d reserved.
The car itself was clean, new, low-​mileage, and well-​maintained — as I would expect from a tier-​1 rental firm. Although billed as «at the terminal,» National is in fact a short shuttle ride away — on airport property, perhaps, but not a simple walk into the garage. The shuttle arrived quickly and the driver was courteous and helpful — but my experience at the rental counter has soured me on this brand.
Perhaps my rental counter experience is typical for rental companies; I typically rent from a company that I *am* a club member of, so perhaps I bypass this rigamarole. But the experience is definitely not conducive to making me want to rent from National again.

I rented from them for the first time this in November 2008 and will again. The lady at the counter in the airport was very friendly. The shuttle came quick to take us close by to p/​u a car. The cars were clean… the one I choose was clean and did not have an odor like some do of smoke or whatever… so I was happy. The gas was all the way full! Which I have had a problem with other companies trying to fill it under full and rent. The return went smoothly and quickly. The shuttle back to the airport was fast and had a friendly driver.