Enterprise Rent-A-Car

Premium customer service– easy to get and return the vehicle. I needed a model that would handle the snow and weather conditions here and they were helpful in making sure the car was all wheel drive and would fit all of my needs.
Only reason for the 4 star is a little overwhelming with options and extra insurance and add ons right before you sign away for the car.

Stay away from this location! I rented a car from this location for 3 days, and they charged me for a whole week! How can you charge customer for days they didnt even have the car for SMH!!! The guy that helped me was new and didn’t know what the heck he was doing, mixed up my contract with another customer. Then when I called to speak to their manager Tyler he told me he was going to help me get to the bottom of this, it’s now been a few weeks later and I contacted him to follow up to find out he no longer works there!!! I rented cars from enterprise a lot for work and never had any problems except for this location. The people who works there are clueless! I’m warning you, stay far away from this location!!! You’ll thank me later. Trust me!

These guys are always the most courteous and professional. Love them.

I am a very regular Enterprise Rent a Car Plus member for many years but today for the first time, even after I checked in at the Kiosk and declined any additional coverages and came to pick up my rental car, the usually friendly customer service gentleman that assisted me in picking up my rental car… QUIETLY TRIED TO ‘SNEAK’ IN AN ADDITIONAL INSURANCE CHARGE for me to sign… He kept saying do you want the «basic coverage» which sounds to me like I just want what I originally chose and signed at the kiosk check in… It’s actually a play on words… I’m surprised I caught it as a weary traveller! I don’t think anybody minds how the Customer Agents try to upgrade you at an extra cost but NEVER sneak additional costs that is something I would never expect from Enterprise Rent A Car! This very well maybe an isolated incident with Enterprise Rent A Car…
If an Enterprise official is reading this please address this as Enterprise Rent A Car for the most part has an amazing reputation which you all have worked very hard for and would not want to be tarnished in anyway!
I’m still a huge raving fan of Enterprise and will continue to promote them to my friends and colleagues!

I arrived at 11:45pm and just wanted to get the car I’d reserved quickly. The clerk was friendly, helpful, and quick. It could not have been a better experience except for the fact that they ask a half dozen upsell questions (not unlike every other rental car company that I’ve dealt with). I picked Enterprise specifically because I’d read that they allow spouses to drive the car with no additional charge, and was pleased to discover that my wife did not even need to be present when I picked up the car (she was arriving on a later flight). Overall, I was very happy with this experience.

Every time: quick, polite, and friendly service at Enterprise. It is always my first choice. I’m so impressed by everyone’s professionalism.

I was very pleased with my service at Enterprise from picking up my car at the desk & then, the car lot! Both Enterprise employees were friendly, informative & patient! No issues with my car rental either… very pleased with Enterprise & will definitely use them for future car rentals!

Stay away from this one!
I rented a car at Enterprise PVD, and noted to the girl that there were scratches on the car and she said she marked them down. When I returned the car and the attendant saw the scratches and showed me the sheet where the girl supposedly marked the scratches and it was blank. A week later I get a letter saying I have to pay. No longer going to use Enterprise as this is the second time they pulled this at PVD. (Providence, RI) Will be closing our corporate account.

Great service. Fast check in and check out. Nice quality car for a decent price. I was very happy with the process as this was my first time renting from Enterprise.

Recently rented from Enterprise TF Green airport. Easy location Service was great. Actually upgraded to a convertible which was great I will definitely rent from Enterprise again.

With all the traveling I have done this enterprise steps higher than many others!
Very quick at the counter. The lot man helped find a better SUV for me! Ran around to find the right one!
Return was painless with being called by my name before I got out of the car. Did not have to dig out my receipt!

Great, quick service. I had picked up a car in NY and learned halfway to RI that the AC didn’t work. Enterprise at TFG helped me out, gave me a new car with a full tank of gas, and got me out quickly.

Easy transaction, friendly service by all of the people I dealt with. I’m already renting another car from them!

Enterprise and all other car rental agencies should refuse to locate at the Providence RI Airport. We rented online a compact auto through Enterprise for one week. The tax for that auto was $ 176.18. Enterprise should inform travelers of outrageous tax policies. I understand the tax is much lower at other local rental agencies, and the taxi fare would have been much less than the airport tax.

There was a miscommunication about drop off time but the Enterprise rep (I believe her name was Sarah) immediately made it right and fixed the issue. Definitely will return to this Enterprise for my rental car needs in the future.

The staff at Enterprise were all exceptional as well as the car and its condition on pick up. I have one complaint but it is specific to the airport and rental car layout. The counters are so far away from the airport baggage claim and check in that you need to make sure you’ve planned accordingly relative to the time to walk between the two.

Enterprise! «FANTASTIC»
You can rely on them especially the vehicle you wanted. Price fair enough…

Double check your receipt! When we picked up the car, we told them we didn’t want the collision damage waiver or liability insurance, but they tried to charge us for them when we returned the vehicle. The airport concession and rental surcharge fees were also twice as much as the online estimate. Please be careful or you will end up paying twice as much as you were expecting!

So they asked me to contact them about the above issue and they still didn’t admit any fault for not telling me a correct price, let alone apologize. That will be the last time I use Enterprise!

I was recently having car trouble but had plans to visit my son in NY for his birthday. Instead of canceling I decided to rent a car. I had a very good experience with Enterprise and would definitely use them again. They were accommodating, pleasant and willing to help when I needed to switch to a larger model. I will definitely use them again.