Enterprise Rent-A-Car

2÷23÷16 Addendum. Someone from Enterprise read my review. 3 People in the CARE office emailed me. I sent my concerns, they said they would be addressed and looked into. I was given a coupon for a free upgrade on my next rental. Quite nice to know someone is reading these reviews and listening to the customer — thanks Enterprise!!!
Have rented from this office for 10 years through corporate work rental. All the managers have been so nice and knowledgeable, Mary Ricci is no longer manager at this branch. The new manager, is Dwayne Smith. Got my rental on Friday 1÷29÷16 — dirty with salt marks from the snow — previous storm the prior Saturday. Dwayne said they don’t wash when its cold as doors on cars freeze and can’t open them. When I picked my car up on Friday, temp was almost 50 degrees. I asked for one day credit when I returned the car due to being dirty, all I got was 10% off my total bill. Agent Matt was new and probably needs more coaching. They put a $ 200 hold on my credit card, which all Rentals do. Matt said it would be released when the rental agreement is closed. Drop car off on Monday 2÷1÷16, closed agreement — went to use my CCard and declined — i have a low credit limit by choice. The hold is still on my credit card — I called CC company. So, sent off email to Dwayne Smith and District Manager John Bachner. Matt gave me the wrong info or unless there is a glitch in their system, but I think the latter. Not sure i f I’ll rent from them again, there is an entire new sales force here — not enough staff. Phone kept ringing as Dwayne was adjusting my bill and 3 times he asked 3 callers to hold as only other agent was on phone with customer. Need better staffing and more transparency with rates and rules. Bring Mary Ricci back.

Tried Enterprise after bad experience with Hertz at PVD airport location. A friend suggested that we rent off airport property and save money. Since we were visiting family, they drove us from the terminal to the Bald Hill Road location in ten minutes. The vehicle was waiting and while we signed the forms, a young man transferred out luggage to the new Altima that was warming up for us. (It was bitter cold and windy that day)
That’s not the only thing that impressed me.
This same young man (Andrew Ledbury) called my home the day prior to our flight and confirmed our reservation and assured us a vehicle would be waiting on our arrival.
This was the best car rental experience ever!

I’ve rented from this company (branch) before so decided to use them again when my car had a flat and I had to get to work asap. However, I’m very disappointed with this company. Their website advertises rental of$ 24.99/ day but when I got there, was told since I didn’t reserve on the internet, the price is $ 53/​day. If I wasn’t in a bind I wouldn’t patronize this company. Never going to rent from Enterprise again. Highway robbers.

I travel for work often and have rented a car from this location a few times. Each time the staff is friendly and very attentive. This past trip one of the associates called the following day to make sure everything was good with the car. I appreciate the customer service and would recommend them.

A few days before Thanksgiving I was in a car crash where someone t-​boned me in downtown Providence. Due to minor glitches in the police report, the repair time and insurance liability took longer than expected which led me to a mental breakdown each time I would get into my car. Needless to say, it was a solid month filled of back and forth bantering with both insurance companies before I found myself walking in the doors of the Enterprise location on Quaker Lane in Warwick, RI.
Once I am notified that I am able to pick up a rental car, I was ecstatic. Side note, we have now fast tracked to 12.29.2015 because of how long the insurance process took. On this very day, I had work in Trumbull, CT from 6am-​3pm, then had to stop at Inskip to drop off my Mini Cooper and sign papers with the Collision center before 5pm, then head over to Enterprise to sign papers there in order to get a car to then drive back 2 hours home to CT for work at 4am!
Anyhow, we first start with Andrew who was such a delight and very helpful with getting me into a rental! Everything was done in the blink of an eye and I was out of their office within minutes and on my way over to Inskip for more paperwork! Andrew was able to get me into a 2016 Fiat 500x which was similar to my Cooper and BRAND NEW! I was pretty pumped about this but since they just had taken it off the truck, they needed to add gas and such so he said that they would be more than happy to drop off the vehicle fully ready to go for me over at Inskip within 30 minutes! I was totally cool with that and headed over to my next stop; Inskip.
Okay, so now we have fast-​tracked to 01.20.2016 where I am driving home from work in CT on the Merritt Prkwy/​Berlin Trpke juncture going North bound when I hit a massive doe in the middle of the highway! If any of you are from CT or familiar, you are fully aware of the Merritt and especially the deer epidemic that goes on over in those neck of the woods!
Back to my main point, now I am not sure if track practice was in session in deer country or if Santa let Prancer and Dancer out for a night of drinking and reckless activity now that the holiday season is over; however these two dare-​devils had a different agenda… They were fascinated by the pearly white Fiat and needed a closer look; therefore, they insisted on jumping over the guard rail and running directly in front of my car leaving me ZERO seconds to react… Due to the lane I was in, the amount of deer, pitch black roads, Oh! and the speed limit being 55, I was almost forced to hit Bambi or I would have just ended up hurting myself by trying to swerve in any direction possible.
Cue the waterworks and emotional melt down for the following reasons:
1. BRAND NEW RENTAL CAR — I was literally having a panic attack over it, I probably asked the cop 45 questions about rental cars and he actually had to tell me to zip it so he could finish the paper work. Basically, I felt TERRIBLE about the car and was mortified to call the branch in AM to let them know I hit a deer!
2. Are they going to be mad at me?! Am I in trouble? Am I going to get yelled at?
3. Still pretty down about killing Bambi…
Now we have arrived to this very morning on a freezing cold day in Newington, CT where I am left stranded with no car in my apartment, mascara all over my face from crying, and 8 numbers that I am hesitant to call about the series of unfortunate events that unfolded after my amazing day of work yesterday. (Funny how the world works…) Needless to say, I thought i was doomed…
I get in contact with Enterprise first and they weren’t even concerned about the car and more concerned about my own safety! That was their 2^nd brownie point (remember, Andrew was the first). They walk me through a few policy procedures and ask typical questions about the incident and then inform that I should notify my insurance company asap. I had more information for them but needed to call back and when I did Dwayne, the branch manager took the call which later led to him being the 3^rd brownie point for this review!
On the phone with Dwayne was a breeze and the first thing out of his mouth was, «Miss. Palfy, are you okay?» I love the consistency and the caring environment that this branch has displayed for such an unfortunate situation! He then asked me if and when I would like to pick up another car. I kind of laughed but then I notified Dwayne that I was located in CT and he said, «Thats one of the many perks of renting with Enterprise, you’ll be able to pick up a similar car under the same reservation as the initial car prior to accident. All you need to do is call them and notify the branch and if they have ANY issues, tell them to call me personally!» Honestly, the look on my face was priceless and then the waterworks started up again and not from anger/​frustration but from pure joy and happiness to how the Warwick Branch handled the situation! Thanks everyone! You’ve been amazing and über caring!

I rented a car recently for a road trip to Washington DC, and had a very good experience. This was my first time renting so there were a few hiccups (I didn’t know they would need a $ 200 deposit for example, that wasn’t covered when I made the reservation), but overall I was very pleased. The car was nice, and the people were very pleasant to work with. All in all, I’d definitely recommend them!

I can’t give enough compliments to Mary and her team. Friendly, funny, and professional. I was in and out in no time. I couldn’t have asked for a better experience.

Rented a car for a week when my old Sebring died on me. Mary and the rest of the crew there are super friendly and professional, their rates are good, and there was virtually no hassle – they picked me up and had me on my way within 5 minutes. Could not ask for a more pleasant experience.

I rented a car from this Enterprise location a few weeks ago when my car was wrecked (Jeep Wrangler… RIP) and was happy with my service.
I was even happier when I returned the car and they gave me a ride to the car dealer I had selected. A few minutes after they had dropped me off, I realized I had left my phone in the rental car.
I called and spoke with Alice at Enterprise and she confirmed that she had the phone and that they would be open for about another hour. I thought I would have plenty of time to get there before they closed, but when things started to take longer than expected at the car dealership I called Alice and told her I would pick up the phone in the morning.
That’s when she cheerily said «Don’t worry, I will bring it to you now!»
I have always been satisfied when renting from Enterprise, but Alice’s extra effort really made my night. Thanks Alice and thanks Enterprise!

Stopped in to get a reservation for the following day. I was welcomed at the door with a smile and a handshake. They went out of their way to locate the car I was interested in and made sure it was there the following morning fuled up, clean and ready to go. The rates are far better than the other guys as well.