Infiniti of Warwick

Working with the Infiniti of Warwick dealership was an experience beyond compare, in the best sense of the word. From day one, everyone on the staff was friendly, courteous and attentive. Ryan Waskewicz, my all-​star sales associate was patient in answering all of my husband and my questions. He was beyond knowledgeable about the vehicle as well as the Infiniti brand overall and took the time to go over each feature, even demonstrating the use of each– and this was on a busy Saturday. I never felt rushed or pressured as you do at some other dealerships and when the time came to purchase and pick up, the team even stayed late on a rainy weeknight, never rushing the process and taking the time to chat and go over every feature, pair my phone and continue to answer my questions. Even better, if I have more questions, which I will, they not only allow, but encourage you to come back and go through all of the features again! In regards to my brand new Infiniti QX60, I love it! What’s not to love; it is sharp, stylish and has every amenity one could ask for and all for a great value, compared to other luxury brands. Thank you Infiniti of Warwick… I love my new car!

I traded in my 2007 Mitsubishi Eclipse GT for a 2011 Infiniti G37xS AWD and it was an awesome decision made with awesome people. Absolutely love these guys (and girls)! Easily the best buying experience I’ve ever had. Brenda Proulx and Paul Mcatee were awesome. From the test drive to making the deal, to signing the paperwork, the whole thing was awesome. Very low pressure. They want to sell cars, and they want repeat customers and it showed in everything they did. I’ll certainly be back when its time for my next one!

CAUTION!! DRIVE RIGHT BY THESE CROOKS!!! They Sold me a vehicle that wasn’t even supposed to pass safety inspection and put a sticker on it anyways. They had told me 3 times over the next 2 months including the day after I bought it was a drive shaft issue (not safety related) and not to drive fast. After bringing the vehicle to another dealer I was told it was 2 ball joints and a wheel bearing for a meager $ 2000. They knowingly sold me a lemon and have been nothing but liars and rude with every dealing. I can’t believe a dealership this big would risk there reputation on 1 car but apparently they do it all the time. Do your self a favor and drive to another infiniti dealer and spend your hard earned money there, don’t be swindled by Infiniti of Warwick like I was. They obviously do not care for your families safety after pen is to paper…

I have been buying new and used cars for several decades and have had very few great, 5 star experiences, Each time there were issues which contributed to a negative experience.
I was in the market for a certified Infiniti G37X for my son’s use. I did quite a bit of browsing to discover that Infinity of Warwick seemed to have the best selection with competitive prices. Understand that this dealership is about 90 minutes away from me, but the long trip seemed like a reasonable risk to take if I could find the right car.
I spoke to the internet sales manager who made an appointment for me to meet with a sales rep at the dealership who would help me: the sales rep was Steve Romjue.
Steve made the buying experience a very pleasant one. I strongly recommend dealing with him if you want to be treated fairly and with respect. The test drive was great, the negotiation process was smooth, the car was right and the transaction was handled well … and I drove home with the car I selected. Success.
Kudos to Steve Romjue and to Infiniti of Warwick for having him on staff.

After searching high and low for the right pre-​owned Wrangler, I found a good example on
. It was at Infinity of Warwick. I inquired about it through
, and Paul McAtee got right back to me. He answered all of my questions quickly, and was even able to provide me with a .pdf of the window sticker and carfax. Many dealerships do not answer e-​mails quickly, and often respond with an automated e-​mail. Paul’s quick action got the deal closed. I’m a happy customer. The Jeep is perfect.

Although I’ve dealt with 2 great sales people, Victor Batista and Steve Romjue, this review is focused on the service department and is long overdue.
First, a little background: my uncles are mechanics, however I bring my car to the Infiniti of Warwick dealership for service. Since I prefer to buy certified pre-​owned I know that if something were to be covered under warranty I wouldn’t have to jump through hoops since all of my service has been completed at the dealership. Secondly, their customer service, in my opinion, can’t be beat. Thirdly, it doesn’t hurt that they wash your car each time you bring it in for service.
Now, back to their customer service… I won’t waste your time with the WHOLE debacle, but during March 2013 I was having issues with water appearing in my passenger side floor (yes, it coincided with rain). Unfortunately my grandmother passed away at the same time we were trying to fix the situation. I called Infiniti of Warwick and told them what was happening with my car, that I needed to have a loaner car because I would be in charge of bringing family members to and from the wake and services. The woman on the phone assured me I could have a loaner, but was pretty sure there were no Infiniti’s left. I told her I really didn’t mind what kind of car I was given as long as I could drive off the lot. However, when I arrived there was indeed an Infiniti waiting for me.
I asked my service consultant, Kristin, to please not call me after a certain time that evening (since I’d be at the wake) and to not call until after a certain time the following day (when I knew the services would be over). Kristin was great and called me as soon as the window had expired to update me on the status of my car (she had also taken the time to listen to stories about my grandmother and shared some of her own when I dropped my car off). When I picked up my car, I noticed a single red rose placed on the passenger seat with a sympathy note/​a note thanking me for my business. It was such a small gesture that meant so much.
I’m guilty of not always completing the surveys they send out following a service experience (sorry guys!), however you better believe I took the time to write one following that experience. The service manager at the time, Cliff, had read my review and took the time to respond and again offer his sympathy and thank me for my business.
Although I have had other great customer service experiences here this is the one that will stay with me forever.

On the positive side, no pressure sales tactic. Fairly knowledgeable about their cars and respectful of a customer’s time.
On the negative, be prepared to be lowballed for any trade-​in. The prices for their cars listed look appealing, but you’ll pay for it if you’re trading in. At the end of the day, not a better deal.

My previous review was about the service department, so now I want to talk about the sales side. Last year I was considering trading in my ’05 G35x for the ’12 G37x as I really liked their looks and wanted one with more options than my ’05. My salesman was Sal Hansford and he was spectacular… yes, I said spectacular. I told him right from the beginning that I just wanted to test drive a couple of G37x’s with different options and that there was no guarantee that I would want to even buy one as my ’05 was still running well, and he just let me take whatever I car I wanted on my own. I didn’t find one on the lot with the options I wanted, and that’s when he took me to their auxiliary lot behind Home Depot where they store their overflow. It was there that I found a blue slate model with all the major options and upgraded tires. It was a beauty I tell you, a beauty! We sat down in the dealership and within 30mins agreed on a price. He offered a price that was really good, I asked for something a little lower plus I wanted him to throw in all-​season mats, and… that was it, we agreed.
I’ve had this car for almost two years and I still love it like the day I bought it. I sometimes see Sal at the Warwick Starbucks in the morning and he’s as friendly as the day I bought the car from him. Anyone who is considering an Infiniti needs to talk to Sal as he knows these vehicles inside and out and will renew your faith in the car buying process. Highly recommended.

Service at Infiniti has far exceeded any other luxury brand I’ve experienced. It has been stress free and honest for two cars and five years now. All of the folks are professional; Kristin M is exceptional…

After visiting several dealers in Rhode Island and Massachusetts looking at a bunch of used cars and trucks for my 68 year old mother (and meeting the spectrum of salesmen along the way) we finally found the right car and right salesman at Infinity of Warwick. From the minute we walked in salesman Steve Romjue was nice, authentic (very important), patient, and made the whole sales experience smooth and easy. No pressure, no slimy gimmicks, he was upfront, honest, and answered every question we had, all without the «what can I do to put you in this car today» attitude you sometimes find when shopping for cars. He made me, and most importantly my mother feel very comfortable from beginning to end. Steve made the experience truly feel that buying a used car from Infinity of Warwick, feel like we were buying a new car. The purchase was seemless from beginning to end and after working with Steve we worked with Brenda Prouix in Finance for the actual purchase, registration, warranty information, etc… who was equally courteous, efficient, and a pleasure to work with. Upon receiving the car Steve went over with my mother all the bells and whistles of the car, patiently instructing how to use all the functions of the used Infinity G37. When I am in the market for a car down the road I would be happy to goto Infinity of Warwick again.

I had a surprisingly pleasant experience at Infiniti of Warwick. Surprising because I’ve had some seriously hit or miss experiences with other Inskip dealerships. Mostly miss. I’m looking at you Audi. Slightly off topic, but my experience with Audi was miserable enough that I went to Bernardi Audi in Natick, even though I live in RI.
I just wish they’d understand a little better that a bad experience can turn you off from a car brand and a dealership forever. I can almost certainly say that I will never have a Lexus or a BMW after the experiences at those lovely Inskip dealerships. And I can 110% say that while I will seriously consider getting another Audi and will also consider Mercedes-​Benz, they won’t be from Inskip — ever. Inskip Audi gets my service business presently only because I live and work in RI.
So, back to Infiniti. After hubby’s sweet buggy was totaled in an unfortunate accident, we were in the market for a new one, ASAP. We knew we were looking for an entry entry level luxury sedan, and Infiniti won out over Audi, Lexus, BMW and Mercedes. Mostly because Sal Hansford was awesome. He was very helpful and responsive throughout the entire process. It helped that we could get the Infiniti G37x with a whole lot more than other cars in the class without being robbed (e.g. AWD, navigation, heated seats, rear backup camera, keyless entry/​start, etc.), but Sal was still a huge factor. We really appreciated his professionalism and he made the car buying experiencing as pleasant as one could imagine.

I have purchased multiple vehicles at Infiniti of Warwick. They are an excellent dealership led by great management. Ryan has been great to work with — no pressure and very accommodating. The service team is great here too. If you are in the market for a new Infiniti, I recommend visiting them last, as you will purchase from them! Good job to Ryan and his sales team.

I always find them friendly with great service

I’ve been coming to Inskip Infiniti for service on my 2003 FX35 since the day I bought it. I really like the service team there, and I trust their judgement when it comes to needed service on my car. I know I’m paying a small premium to have my car serviced here rather than a local repair shop, but they know my car inside and out which gives me peace of mind. Bottom line you get what you pay for.