Crowne Plaza Providence-Warwick

Possibly the worst experience ever. I have stayed here a few times and was impressed at first. The last few visits were ok. My last stay this past weekend was terrible. Will never go back. Upon getting our room and getting settled we noticed some small bits of tissue on the ottoman and the floor. We thought the maid must not have vacuumed. We then realized there were no hand towels or face cloths, just 3 bath towels. A while later we moved one of the chairs and found a box for a sex toy. The bed didn’t appear dirty but didn’t leave me with a confident feeling that it was clean either.
I brought the box to the front desk. They apologized and offered to switch rooms or send house keeping back to tidy up. I wasn’t confident the new room would be any cleaner and opted to have housekeeping come. One of the people from the desk looked at the monitor and said to the girl helping me «the supervisor signed off that the room was inspected» as if I planted this or something. I asked for fresh linens for the bed, and some towels. A while later a guy comes to the door with a spray bottle and towels and said he was told to clean the bathroom. We asked about the linens for the bed and explained why. He was more concerned with what type of toy the box was for and what we did with the box. He came back with new linens for the bed. The pillow cases were wet. We called back and he brought new ones. These were not as wet as the others but damp. He said they don’t dry pillow cases so they appear crisp and have no wrinkles. I have never been so grossed out, and treated as poorly. Since they didn’t even offer to credit even the breakfast we prepaid for, which was a whole other bad expeience, they can keep the money. They will never get another dime of mine.

Purchased the New Year’s Eve platinum package — dinner, dancing and overnight room for $ 300+ incl. tax.
The hors d’oeuvres should’ve consisted of caviar, salmon, shrimp and meats rather than cheese, crackers and unwashed grapes. The salad was equivalent to grass with a couple of cherry tomatoes. The main course buffet was simply average. Dessert consisted of mini pastries with coffee and tea (my wife liked the Mighty Leaf teas very much).
Entertainment was provided by Steve Smith & the Nakeds. We found ourselves listening to DJs in other rooms, would’ve enjoyed dancing to them more. Side note: why is this old man (I guess he’s Steve Smith) pictured on their CD in bed with a couple of teenage girls? He really thinks he’s Elvis or Engelbert… Band members spent as much time throwing cloth snowballs at the sound guy as they did playing music — they’re not very good to dance to either.
Breakfast was another disappointment.
The Crowne Plaza looks impressive from the outside. Overall, the best part of the night was getting under the covers with my wife.

Just went to a Church Dinner dance. There were about 100 people. The soup was cold, bread was almost stale, pasta was disgusting and the scrod/​chicken dinners were so DRY!!! The best was the salad and the chocolate bomb for dessert. I have gone there for functions in the past and they were very good. I am not looking forward to going to another function there.

Very clean. Nice size rooms. There was no hot tub and the heated pool was cold. The pool area and furniture is dated. Check in was smooth. I did need to have maintenance come twice. Once to fix the door and again to fix the a/​c. He was excellent and practically ran to my room! (Martin). Housekeeping was prompt and did the room in the morning. Overall a nice stay.

Beautiful building and grounds. NOT impressed by the restaurant, rooms or service… Paid to have my room upgraded to a «suite,» this was NOT a suite… No fridge, no couch, nothing at all that would show me this was more than a regular overpriced room… $ 139… My gf dropped a bottle of nail polish on the floor and it shattered. Our fault, however, no one, came up to clean up, even when we mentioned glass on the floor. So we had to cover the floor with towels to be safe… With nail polish all over the floor, toilet, shower and shower curtain. And the smell of fumes in the room since the bathroom fan didn’t work… Definitely not impressed for how the place is supposed to be. Won’t stay there again.

Stayed here for a work conference for a week. Thought it was a great hotel. Everything was very clean as you would hope. The staff was very friendly and helpful the whole time we were there. The prices were very reasonable as well. Would stay again if in the area.

The hotel interior and rooms are nice but if you are expecting a good experience here you will be disappointed. We checked in with a baby and there was no mention that the big wedding tent outside our room would be raging loud music until midnight on both weekend nights. They offered us earplugs after we complained. No room change and no apology. To boot, the in laws room wasn’t ready until two hours after the established check in time and when they finally got into their room they discovered ladies underpants on the bathroom floor. I’ve felt more accommodated at 1 star hotels. Crown Jokesters.

Came for a company party.
Bad service.
Food wasn’t very good. Bland and overcooked.
Glad it wasn’t my money.

If I could give this hotel no stars I would. I attend an event held at this hotel every winter. The past two years I have had a negative experience with this hotel. Last year I was running late to check in, I called ahead and said I was running late. I checked in around 1am. I got to my room, fell asleep. I was woken up to people knocking on my door and calling me on the room phone at 5am telling me I had to leave to move to a different room. No hotel staff helped me move and all I was given was one voucher to eat breakfast. Then this past year I made the mistake of leaving my toiletries in the bathroom. I left a $ 200 electric razor and my travel toiletries bag. It was impossible to get ahold of anyone to help me and when I finally did, they were «unable to locate it.» I drove my own car to this hotel, I know I left these items in the hotel room. I know it was my own fault for leaving my belongings but still I received no help in finding my razor or bag. The customer service is seriously lacking in this hotel.

We were at the Crowne Plaza for a major midwinter event. They did a terrible job of clearing the parking lots and were clearly trying to force guests into using the pricey valet parking. The hotel proceeded to tow cars from spots that appeared to be fine, with no warning and having made no effort to cone off those areas. Also, the food in the hotel restaurant was awful — about on the level of a high school cafeteria. We would never stay here again!

This is such a nice hotel! The staff is friendly, the rooms are clean, lots of nice amenities. My only complaint are the walls are a bit thin. But I really do have to rave about the staff. Every single one of them bent over backwards to accommodate any request I or anyone in my party had. Love them and will be back!

Adding Insult to injury:
After feeding me food which the event planners knew I was allergic to, I have been sick for going on 5 days now.
No one came to check on me after the event happened. Follow up did not occur until two days later!
I also e-​mailed IHG corporate informing them of the details. Their response added further insult to my experience: «the compensation that has already been issued is appropriate and supports our Hospitality Promise. In addition, your comments will remain on file at a corporate level, for use in periodic evaluations of the hotel.»
I have no clue what kind of compensation they are talking about. I received none, other than an offer to call an ambulance and a phone call two days later. The front desk didn’t even notify guest relations. Guest relations was only informed because I contacted the corporate office.
I don’t want any compensation. But I don’t think guests deserve to be treated with such callous, snarky, discourteous attitudes.
Be aware, you deserve better.

Came here with my husband for a car meet. I didn’t receive a luggage rack upon check-​in and was told they ran out. There is no fridge or microwave in the room. Room service menu is excellent. On our last night there was a wedding that went on until 1am, even though we were told the noise would subside at 10.

Here for business. The second night, there were two weddings. One of the wedding party’s meeting room was immediately next to my room. The noise was terrible and lasted way into the night. I wasn’t able to get more than two hours of sleep. The front desk would not allow me to move to another room.
Then there was the parking issues. There was no working lighting in about a third of the parking lot including the most remote part of the lot which is where the only available parking was for room guests. The guests to the on site events got the lighted parking area.
Service was fair at best.

Ok let me start by stating that our stay may have been better if the national little league teams weren’t staying here concurrently. Also note, I have three kids and they do not act like these kids that were there.
The kids ran around the hotel unsupervised and out of control! We arrived to find them running into the pool area from the outside hall screaming and dive bombing into the pool. We were surprised no one was injured. One parent at the pool said she was watching all 10 kids. Yea right. Watching them run amuck. Literally the kids were all over the hotel unsupervised and unruly. Even going in and out of the bar/​restaurant barefoot, I suppose that’s where the parents were, hiding from the kids. I never expected this hotel to be a kid playground since there’s no water park or amusement park nearby, so it was quite a surprise to see the mess!
NOW, as far as the hotel is concerned, the hotel staff came to the pool immediately when it was called to their attention that the kids were unsupervised and misbehaved. There was a staff member stationed on every floor like a security guard due to all the kids. It was very nice to see that effort, but I’m not sure what their main concern was.
The room was clean and decent for the price if you need to be by the airport. All in all next time I would check to make sure there’s no major events in the area before booking.

I do not recommend this hotel nor would I stay here ever again. I stayed here for a wedding that I was the minister in. I was treated poorly at the front desk by a rude young lady who made it seem like I was inconveniencing her. I brushed that off because I was in a rush to get to my room and get ready. I went to the room, its was okay, smelled old and musty, but was a good size and had and nice bathroom (minus the mold in the shower). I then went to check on the bridal parties, the men were in a normal sized room getting ready, which was fine. The women were all in a normal size room with two makeup artists and two hair stylists. Probably should have been coordinated so the girls could have used two rooms for that, but no big deal. I had the bride and groom separately sign their marriage license request form since I had to send it through the mail and never want to forget to have that done. I then went up to the front desk where I was the only guest standing up there but was not helped right away and was ignored. I then had to say «excuse me» and the same young lady that checked me in raised her head and glared at me without saying a word. I then asked her if she could drop this envelope in the mail and she grabbed it and said ‘yeah, but not until Monday” and put her head back down. I said my thank yous and walked away. The wedding went off great, the event staff was wonderful. I was not pleased by the way the hospitality staff treated me and I am a very polite person, even after being treated like an inconvenience.
I would not recommend this hotel to anyone, I do like the IHG brand and will stay in their other hotels but this one, never again.

I attended a wedding here and the hotel is beautiful. The wedding was beautiful and the staff were very great. The décor is beautiful and up to date. My only complaint was that we used the valet because we were running late and didn’t want to be late for the wedding. At the end of the evening we were given our keys and at the front desk and told we had to find out own car. The valet company was not affiliated with the hotel and did not leave directions of where they left the cars and just left the keys at the front desk. I was in shock. My three stars is due to the lack of control the hotel showed with this vendor.

Unless you stay here for free, avoid this place.
I stayed here last weekend to celebrate my 15^th anniversary with my wife.
The front desk lady said they don’t offer free breakfast to platinum members anymore. (The IHG websites says this hotel offers free breakfast) Then she said I can use my 600 points to cover the breakfast so I took it.
Room was good except it was next to the wedding party. It was NOISY until 11:29 pm (yeah, I was checking the clock) My 2 year-​old baby couldn’t get to sleep until 10 pm.
The breakfast was mediocre at best. I don’t know why they charge it since it’s no difference than the free one from Holiday Inn Exp. I saw the check, but I didn’t care since I thought I was paying with my points. (You see the $$ on your bill even if you eat for free at Hyatt. I thought it was the same thing)
Now I have to dispute this through the IHG. I already call the hotel, but they say there’s nothing they can do.

This is a beautiful hotel, very convenient to the highway /​TF Green Airport (Providence)
The rooms are big, clean, and comfortable. The restaurant and bar in the hotel are excellent, great drinks and excellent food. There is a pool and the ballrooms are gorgeous. I stayed here for 4 nights for a wedding, and loved the hotel and the staff.
I would highly recommend staying here if you are in the area! There is a free shuttle to/​from the TF Green airport.
The remington restaurant serves excellent food, the steak sandwich is amazing, and for breakfast there is a crab benedict to die for!

I had my wedding here recently in the Atrium room, and the event coordinating staff was tremendous. Helped with every last detail… Aside from that I was very disappointed when I arrived on the eve of my wedding with a car FULL of my wedding dress, 2 other dresses, suitcase, gift bags for bridal party, my toddler in tow, and there was not a single attendant around. I half expected there to be someone available at the door that could’ve brought a cart along or provided assistance… given that there were a few weddings that weekend, there were bound to be several brides, grooms and guests to be arriving. I got out of my car and found a cart, loaded and attempted to push it to the lobby, but not one employee asked if they could help. I had to leave my cart unattended in the lobby while I parked my car. I just half expected, after the several thousand dollars that we spent there, an employee would have offered to assist. I didn’t let that affect my opinion of the rest of the hotel. The Atrium was set up beautifully, the food was amazing and the waiters/​hostess were wonderful during the reception. Just need to work on the check in and lobby greeting staff…