TCF Bank

Most unhelpful supervisor and manager you’ll encounter at a bank. They were rude and accusatory when my brother had his bags and cashiers checks/​receipts stolen on his way back from London.
He took cashiers check, because that is what their teller said is safest when traveling.
Instead of helping him in a nerve wrecking situation, they asked him why he lost it and said that they didnt think he lost it. This isn’t project runway, you’re not here to judge. According to the supervisor there, they can only find a lost cashier check once someone cashes it in. But then we would have to go through the venue where the check was intercepted.
We did a two day run around, we got a hold of someone informed and helpful at their customer service call center. We found out we can submit to their check inventory house directly to stop the checks from being cashed and they can re issued them. When we confronted the supervisor and manager about this, they said that they wanted to investigate our claim before they did that step.
Regardless of whether they believed us or not, their job is to help us. They could have submitted a request to their inventory house while investigate the situation.
Either these managers are not informed on their jobs or they thought we stole our money. If you’re ever in a bad situation, you’d want your bank to be sympathetic, resourceful, and informed. TCF is not.