Somerset Hills Hotel

Old is the word that comes to mind. Disinterested staff abounds. Fairly clean. The were doing renovations while I was there. Definitely won’t stay there again.

The hotel is by far one of the worst hotels I have ever stayed in. My friends and I stayed there for our Friends wedding weekend. (We were the bridal party) The hotel was going under massive reservations everywhere during the height of the summer bridal season. The bride was first placed in a bridal suite that was in a hallway that was an open and working construction site. Dust, dirt and grime everywhere. They thought it would be okay for her to walk through this in her wedding dress. They did transfer us to another suite. This suite did not have working air conditioning and a broken and flooded sink. When we we needed something and called the front desk we had to go down and get it «because nobody was there to bring it up». When housekeeping or maintenance did come up it was over 2 hours later. The front desk also did not pass out guest bags and told guest the wrong time for the shuttle for the partner reception center. The whole weekend was a mess the front desk staff were rude and didn’t seem to care that they were ruining was supposed to be a perfect stay at there hotel. If you are staying there for a wedding STAY AWAY. I cannot believe this is a «reputable» hotel in Warren.

The hotel is nice and the rooms at a glance are very nice and clean and organized. The bar downstairs has bad service and the people don’t get what you want. It’s good for a night or two but I wouldn’t want to stay there for more than 2 nights.

Good thing they are renovating because this place is in need of some TLC.
The rooms are dated. You could tell by the coarse towels and old comforters on the bed, but more obviously, you can simply look at the décor.
I found the bed was comfortable, but the air quality in the room was awful for a good night’s sleep.
I needed to get a key that was left for me at the desk when I arrived, and the desk staff was good enough to ask for ID and make sure I was who I said.
The parking was awful. If they have a couple events at the same time, it will be near impossible to find a spot. The lot is small, and at the time, the precious open spaces were consumed with construction equipment for the building’s renovation.
It’s deceitfully nice on the outside, for a lackluster stay inside. I wouldn’t say it’s a horror story of a hotel, it just wouldn’t be first choice (or second for that matter). I’m hoping their renovations change the future story from our recent stay.

While this place looks nice and everything, I have at least one MAJOR concern — the security.
It looks nice and the people at the service desk were nice, but let me tell you my story. I, too, was here for one of my best friend’s wedding and originally did not plan on staying. The first night, I stayed with my friend in the bridal suite, which was pretty cool. It was a good time with the catering, hanging out with the other bridesmaids while getting ready, etc.
Then the wedding night– I wasn’t going to stay at the hotel originally. I got back before the bride and was exhausted and desperate to get my stuff from the room. I told the front desk I was in the bridal suite and with the bridal party to get a room key. They didn’t ask for my name, ID, nothing and just handed me the key. Granted, I was wearing a bridesmaid gown, but there was ANOTHER bridal party staying at the hotel at the same time! While it worked out for me, it could have potentially been terrible for the bride.
Once I decided I was too tired to stay any where else but the hotel, I decided to try my luck and see if they had another room. The guy at the front desk was very kind to help me, but also very slow. When he finally found one for me, I went up to the third floor with all my stuff, very excited to finally go to sleep. As I was walking toward what I thought was going to be my room, I see a couple in front of me walk right in. So I had just been given a key to someone else’s room. I go back down to try again. I got another key and once again, was really looking forward to falling asleep. The first thing I noticed as soon as I opened the door was that there were already clothes in the closet. Needless to say, I go back down again.
The guy at the service desk said there was one room that I guess was reserved but the people never checked in? I was nervous about it, but fortunately, this time the room really was vacant. The bill was very expensive and I sort of started to regret deciding to stay there.
Guys, think about it. They are a little too lax with handing out room keys. I could have easily robbed at least three rooms.

DO NOT STAY HERE!
While the front of the building looks beautiful, once you enter it is a house of horrors. The place is filthy, filthy and, dare I say filthy. It is also very dated, I’d assume late 70s to early 80s décor and furniture. The TVs are old style and, quite frankly, my room reeked of a musty odor. Stay anywhere but here, unless you like to tempt fate.
I thought long and hard before posting this review, looking at sites like Trip Advisor. Apparently, they have a lot of positive reviews, arguably placed by shills, as the reviews are wildly inaccurate and generally placed by people with 1 or 2 reviews to their credit.
In my opinion, the place should be condemned. Tear it down and start over.

The room block for my friend’s wedding was at this hotel. My friend’s father made the reservations, and I didn’t run into any problems when I arrived to check-​in. The room was very clean and the beds were pretty comfortable. They’re in the middle of renovations, so that’s probably a pain for guests if they’re staying on the floors they’re renovating. It didn’t really impact me, but definitely something to look into. We had a farewell brunch the next day, and the spread was very delicious. The omelet station was great and the rest of the food was tasty as well. There’s also a small shopping center with a Starbucks across the street, if you need a change of options for food. My friend’s wedding was at another location, and the hotel provided a shuttle to the venue, which was a HUGE convenience. For the limited amount of time I spent here, I was happy with my stay. I probably wouldn’t have much of a need to come here again, but I’d recommend it to others if they were visiting the area.

BEWARE!!! Checking into Somerset Hills is like checking into HELL! We attended a wedding nearby and spent one night at this hell hole.
Not only is it run down, it is filthy, moldy, smelly and disgusting. The staff is rude and incompetent. Stay anywhere else but here!

Film and television location scouts should look no further! I have found the ultimate hotel for any movie that needs the perfectly disgusting tired business hotel. This is the type of place that some poor traveling sales guy stumbles into late at night. The type of place that you instantly want to wrap everything you own in plastic. I haven’t seen this many stains ever. Every chair was stained. I’d like to say that they were questionable stains, but given their location in the middle of each chair there was little that was questionable about them. The closet only had one sliding door. The bathroom was pretty filthy with a lot of broken tile. Evidently this hotel allows smoking still. I awoke feeling like I had been chewing on cigarettes all night. I visit New Jersey often. If all the hotels in the area were completely sold out, I’d sleep in my car before rebooking here.

Just an added bonus to this awful hotel… I left my bridal bouquet in the suite in my rush to get out of that place… when we called to find out about the bouquet they advised me that they had THROWN it OUT! The bouquet had a photo of a loved on that had passed along with some Jewelry! They told me they do this all the time and that I was the only bride to call about my bouquet! They have me the email of the GM who I still have not heard back from and told me I would be refunded for one night in the suite… I’m still waiting for the refund and hope it will come through in my account in a few days.

THe staff is unfriendly all they care about is trying to make more money. They are constantly under construction and are never there to answer the phone. I asked to speak with the manager about an issue booking a room and they kept me waiting for 20 minutes. So much for hospitality.
The rooms are dated. I would spend my money down the street at any of the other 2 hotels.

Under no circumstances should you consider staying at this hotel.
Construction is underway, and while a sign at the front desk asks its guests to ‘pardon the dust,’ it says nothing about the 7 a.m. wake-​up call of drills drilling and hammers banging, or sharing your elevator ride with construction workers hauling bathroom cabinets, or the workers hanging out hours after one would expect work to be complete for the day, carrying on and partying outside your window.
You will not be warned about the music. It will just start. It will be loud, terrible, and will begin at 10 p.m. It will wake you up and when you call the front desk you will be informed that it will continue until 1 a.m., and that this is ‘part of this property.’ There will be no apology.
You might be informed that dogs are allowed to stay at the hotel, but nothing will be done when those dogs bark their heads off. That is apparently the privilege of dog-​owning guests.
The only thing that would make the experience of staying at this hotel worse would be blood gushing in a red flood from the elevators (if and when they’re working), finding dead people in your bathtub, and encountering creepy girl twins in the hallways.
Stay. Away.

A family member won a free one-​night stay at this hotel in a raffle and gave it to my wife and I when we were moving and didn’t have water in our house. Although it was better than staying home without running water, I would not recommend the hotel. At both check in and check out the front desk staff did not seem to know how to process their own gift certificates. It took almost 20 minutes to check into my room.
I had an important document I needed to print while staying at the hotel and I called ahead to confirm that they had a computer with a printer I could use. I was assured that there was one available in the lobby. When I arrived, the printer on the computer did not work and appeared to have been out of service for some time since print jobs were stalled from weeks ago. I explained the problem to the front desk staff, who attempted to print the PDF document from their printer behind the desk. They still were not able to do it and I had to get up early the next day to print elsewhere. The woman working at the front desk was very friendly and was clearly trying her hardest, but it didn’t fix the situation.
The room itself was okay, nothing special. The TV was small with terrible picture quality and they only have basic cable with a lot of standard channels missing. One of the «clean» towels had some significant stains that looked like blood. The fitness center and pool are closed indefinitely for renovations, although they are giving away vouchers for the nearby YMCA.
In the morning, we had a free breakfast voucher. The service was non-​existent, the waiter took our order, dropped it at the table, and then stopped by at the end of the meal to remind us that tip was not included in the voucher. The food itself was okay but overpriced. If we hadn’t had the voucher, our breakfast for two was priced at $ 30 (eggs, toast, oatmeal, tea, orange juice).

Despite being in the hospitality business, the general modus operandi at this establishment seems to be in the business of making you feel frustrated and unwelcome. I cannot imagine they have a lot of returning customers.
The unfriendly tone of the service experience here seems to trickle down from the unsmiling unhappy hospitality manager. She apparently never got Mary Poppins’ message that a spoonful of sugar helps the medicine go down, because she delivers her service with vinegar!
Whether it was not receiving the rooms we requested months in advance, to receiving rooms without air conditioning, to being made to seem like every request was like asking for the impossible, to being over charged; each experience here was like pulling teeth! The icing on the cake was having items literally ripped from our hands as we entered the lobby on our way to our rooms!
If you have an event nearby, definitely rethink staying here.

Just the way it is… horrible!
The accommodations were for my best friends wedding weekend. Upon arrival we were greeted by a potential town drunk or homeless man stumbling out of the Tap Room Bar. When checking into the room we discovered they failed to provided adjoining rooms which we requested two months earlier. The concierge gave us a luggage cart but stood there as we prepared to bring the items to the room… I guess he didn’t want a tip.
The next day we attempted to check in other guests arriving for the wedding. When asking for what seemed to be a simple task for any receptionist at the front desk, turned out to be a complicated request… and we were left having to provided the women with step by step instructions. Since the wedding was beginning we had to figure out the details later in the day.
Returning from the wedding we were abruptly scolded by a bitter old lady who was supposedly the customer service manager at the hotel… she proceeded to grab beers out of our hands without providing a legitimate excuse or apology. As proceeded to check in for the 2^nd time that day, we encountered complications again! Last thing we needed after an amazing wedding day.
When a guest didn’t want a smoking room they moved them into a room without air conditioning… and said that is just the way it is! When entering the bridal suite we discovered no AC and we were switched to a room with a extremely irritating loud AC.
As the night continued we were once again greeted the bitter old lady who continued to be unkind, unapologetic, and completely unreasonable with the guests. We were told we could not bring our own beer into the hotel rooms despite the fact we are all adults who were paying for rooms, food, and beer at the hotel.
Long story short… poor customer service, bitter old lady, and lack of accommodations do not mix well. And watch out for the bitter old lady… she gets a thrill in making her guests feel unwelcomed!
I guess it is just the way it is…

Easily the worst hotel experience I have ever had. The staff was friendly, but that was the only saving grace. Terrible food at the hotel bad. A weird cover band for some unknown reason. The heater was so loud it woke me up every 30 minutes. I ended up turning it off and was just cold all night. There was no hot water in the morning.

A friend of mine recently celebrated his father’s 70^th birthday party here. Pretty fun event. Everything seemed to go off without a hitch. Otherwise I would have seen my high strung buddy’s head explode. The food was decent. I wouldn’t make any special trip out to dine here. The staff however was extremely attentive. And the bartenders were really great. Immmmportant.
Other than that I could see how some of the more critical reviews carry weight. We left at around 10pm, and the band in the tiny Tap Room was firing up. You don’t want to have anything adjacent when that is going on. This place wouldn’t be my first choice, but it wouldn’t be my last either.

Last time I stayed here I loved it. This time I stayed on a weekend and was astonished that I could hear the awful cover band playing in the bar downstairs all night. Seriously? How can you not sound proof your ceilings for the hotel patrons?
The burger I got was charred and dry and over priced. Mozz sticks were just… odd. Maybe not cooked long enough? Overpriced.
The bar is great minus the awful cover band and music they play. The hotel itself is quite nice and the beds are awesome (but why two doubles?)
No idea why people were complaining that it’s run down — it’s gorgeous and my room was luxurious and comfy. Other than the awful cover band.

I have stayed here twice now and will not be back. The rooms are rundown. The staff is glum and unhelpful. The housekeeping is inconsistent.

Unfortunately, the other reviewers are spot on! This place is a dump and remote because there really isn’t a lot going on in this residential area. There is a small strip mall across the street but it’s not easy to walk to… you have to walk out on the street and cross the road, there’s no path or walkway.
First impression was trying to call the front desk so I could get a pick up from the train station… they didn’t answer the phone at first leading me to believe I was stranded in the middle of a strange part of NJ. Once I did get someone (only one person working), he was very nice to order me a car to pick me up even though they have a shuttle for the hotel. I had to pay $ 35 for that 4 mile ride from the station. They did give me a complimentary ride in the morning, not sure why they didn’t from the train.
The room was run down looking. The bath was clean but this is not a 4 or 5 star hotel… it’s a solid 3. In the morning there were like 10 flies in the window, not sure how that happened but I felt like I was in a horror movie.
The restaurant downstairs is sad and depressing and just really bad. I had the breakfast buffet and I think I could find better food at McDonald’s. The service was good, the poor waiter was running around frantically with only 3 tables… he was trying. I had to give him that.
The one good think about his hotel is free internet! Oh, and it’s not super pricey… about $ 100 a night.