Island Acura

The worst service. They charged 800 $ for repairs and were hounding over the phone about a rent a car they provided, when I got my car back they decided not to check the steering wheel. Now the alignment is off and they want more money when I ASKED to check the alignment 4 times!!!

I’m giving this place 2 stars because when I purchased my car from them in 06 it was a pleasant experience. However today was different. I brought my car in at 8am to get my motor mounts fixed after making my appointment last week and informing them that this is what I needed fixed (already did their research for them). After dropping my car off, I was told by Joesph that they would call me with information later. 12:30 comes and still no word so I decided to check on my cars status. They informed me that they didn’t look at the car yet and they will look at it after their lunch break. After a 2 hour lunch break I assume I still didn’t hear anything from them so called again at 2:30 and they seemed confused and told me they would call me back. 20 minutes later they call me back to say it was the motor mount that was broken (duh I told them that from the reservation a week ago) and they don’t have the part to fix it. Ok so here were my options that I was given. I can either leave the car or bring it back the next day. I asked them for a rental and they informed me they didn’t have any left. So I decided to take my business elsewhere. When I showed up to get my car I asked them if the parts store was closed on Veterans Day and They said they get the parts in Connecticut. Lesson I learned NEVER GET YOUR CAR FIXED AT A DEALERSHIP and their service department front desk is a joke. (Their mechanics are probably good but terrible experience)

I brought my car in for 2 recall repairs and I was so impressed with the service I received. I have had to bring my other car for recall servicing in the past at other dealerships and was never treated with so much consideration and respect. I will definitely return when it comes time to service my existing car or purchase a new Acura. Oh and they also gave me a coupon for a future visit.

I purchased my vehicle here a few years back. Pleasant and overall satisfied experience. I called the service dept. today to ask what is entailed on having the rear camber adjusted on my ’08 TLS. The person who I spoke with didn’t answer my question but rather responded with another question, «are you bringing the car here.» I replied probably however can you tell me what needs to be done when adjusting the rear camber. Again, didn’t answer my question, he said I don’t know you have to bring the car here.
No thank you, I don’t feel comfortable bringing my vehicle there. I got a chop shop type of feeling. I paid in full for my vehicle, paid a lot, love my vehicle, love Acura. I also don’t mind paying a premium for the overall high class luxury experience. The service dept. left me feeling like I purchased a used Hyundai and I’m an annoying customer. If this was the Mercedes dealership, of which I have experienced, they would have taken the time to educate me on the service I was inquiring about getting, set up a service date, sent a new Mercedes washed and a full tank to my home, left it and took my vehicle in for service. Cosmo if your still there in the sales dept. have a word with service. People choose Acura for more than just a quality product.

I bought a BRAND NEW 2014 RDX in July of 2013.
After I signed papers and was scheduled to pick up the car the next day, I get a call from them saying that they gave me the wrong VIN and was given a new VIN.
They did not give me the wrong VIN. I saw the VIN on the exact car parked in their lot.
Basically, they gave me a different car than the one I physically saw.
I went to go pick up my car the next day and I questioned the manager right away in regards to the VIN change.
The manager just brushed it off like it was nothing and wouldn’t give me a solid answer.
My gut feeling was telling me that something was wrong, but I didn’t want to be confrontational, so I drove off in the car with a «new» VIN.
Always follow your gut feeling — I get home to find DAMAGES on the car inside (in hidden areas) AND outside (chipped off paint).
I call them right away and they agree to fix the damages immediately. I always felt it was very weird that they didn’t question me. No questions asked — they fixed it. It’s like they knew this was coming.
The reason for this review now —
The problem continues presently. The car isnt even 2 years old and I’m already having problems with the car. Tail lights are going out — I get pulled over for it as well. All sorts of alert signs are coming up (gas twist lock sensor is broken, automatic window motor is broken — cannot open and close the rear window).
The guys at the auto shop are scratching their heads because such problems should NOT be arising in a BRAND NEW CAR. Again, the car is less than 2 years old.
I don’t know what happened when they changed that VIN on me but WATCH OUT!
These guys are not honest people. Corrupted.

As a long time Acura owner and Rally customer I was extremely pleased by the friendly and straightforward treatment I received in the leasing of my new TLX. Cosmo Clemente was terrific, a gentleman, and I never once felt like I was being «played» by the dealership. I got both better service, treatment AND PRICE than at Rallye (and I live 5 minutes from their dealership so you know Island really conveyed a true difference).

We worked with John LaRosa to buy a CPO MDX. John was attentive, courteous and was easy to communicate with. During the process of choosing a vehicle my wife and I had many questions spread throughout a week. John was quick to respond and was always clear with his answers. As for price on our MDX? We walked out feeling that we received a very fair deal with minimal effort.
Under the leadership of Frank Onolfi, Island Acura is a no-​nonsense dealership. Each time I came I was welcomed by name by not only John LaRosa, but Frank, Tony and the finance manager, Rob O’Connor. Speaking of financing… we walked in and negotiated our price knowing that we had a pre-​approved loan from BFCU. While finishing the deal Rob asked if he could try to beat my rate. Within minutes he came back with a rate 20% less than the going used car rate at BFCU. Typically I feel the need to take a shower after meeting with the finance department at a car dealership to wash off all the slime. Not this time! The meeting with Rob was a pleasure as he conducted his business like a true gentleman.
If you are anywhere remotely close to Island Acura you need to give them a try. They conduct business the right way by selling a great product at a fair price.

This is a great dealership, much better than two other Acura dealers I dealt with on Long Island. They make the car buying/​leasing experience a pleasure. Sales consultant Joe Mulchay and Finance Manager were both extremely personable and helpful. I would definitely return to Island Acura and recommend it to friends and family.

Bob Gio is a great sales person. He did an excellent good from start to finish. It was the first time that buying a car had no hassle or haggling. The MDX is a great car and the rest of the staff were very friendly and helpful. Great place to buy your car.

This is the place to go to buy your Acura. I had the easiest, most pleasant car buying experience ever at this dealership. I love my new RDX and Cosmo was a gentleman and a sweetheart throughout the process.

brought in my 2013 acura for a headlight problem dealth with alex who was ok but his other co– worker was horrible rude and disrespectful. then dealt with jose service manager and he was the worst, beyond rude and disrespectful. never ever go here take your vehicle to acura of valley stream where the service is amazing and the workers are friendly !!!

So far really happy! I went to Island Acura this morning because my headlight has condensation in it. Just purchased the car (pre owned) and they assessed it in about 10 minutes, said they will order the part and I can take my car home and will replace it whatever weekday works for me.
To be in and out at a car dealership in about 15 minutes, not having to worry about being late to work, great help. Will update after my headlight installation on Friday!

Would definitely use this dealership again and recommend to friends