Mavis Discount Tire

I took my wife’s 2008 Suzuki SX-​4 in on Tues. 11÷17÷15, to have 4 new tires installed that were on sale. When I got there, I was greeted by the Mngr. Joe Reiners. Even though he was busy behind the counter, getting asked questions and being handed paperwork, he took the time to look me in the eye and listen to my vehicle concerns. In addition to the tires I asked to change the oil and cautiously asked to check the front end alignment and check the suspension because it was riding pretty rough. I left the car there, got a call a short time later from the Asst. Mngr. Dave Fernandez who told me I just needed rear struts, rear brake pads (rotors fine) and recommended a power steering fluid change. He could have said all four struts, pads, rotors, transmission I could go on but he didn’t. He also hooked me up with coupons that I didn’t know about. The best part of it all was the car ran smooth as glass after I drove it. All in all, I couldn’t have been happier with the team at Mavis. Keep up the good work Joe and Dave.

Take my vehicles here for most «non-​warranty» repairs. Very reasonable prices and great customer services. Joe, the manager, is an old school mechanic (no offense) who takes time to explain. Highly recommend.

I first came here when I had problem with my brake booster for my old BMW. They were very professional. So I took my other cars there on other separate occasions where I had the same professional service. Highly recommended!

Mavis provided service as expected. It was so easy from the online reservation to the installation of my tires.

I had my car towed here last night after getting a really bad flat down on Sunrise Hwy. I came in right as they opened this morning and they took my car in right away. They inspected all 4 tires for any damage and then tried to repair the flat I had. The hole was too close to the sidewall so I needed a new one. A little stressed as money is tight right now and I was currently going to be late for work, they worked with me and got me a new tire that I could afford that was the same tread pattern as my other 3. The waiting area is clean with free wifi and TV. Everyone who spoke to me here was courteous and professional. I prefer this place to the one in Levittown. Thank you, MAVIS!

This is my new go-​to shop for minor repairs such as inspections, brakes, tires, etc. I have went to them a few times already and am 100% satisfied with their work. They called me every few hours to let me know where they were on the car, when they expected to be finished, etc. There prices on parts are competitive and their labor rate is one of the best around the area.
Also, they have a free air station in front of the shop that’s available 24 hours a day and open to anyone. That’s a huge plus for me.

Prices and service was a welcome change from other tire stores!

I’m really happy with the customer service at this location. I needed my tires changed and Kevin helped me order the right ones at a great price and the installation was done fast and easy within the weekend. I wanted to keep one spare tire just in case and Harry was really nice and helped me put that together. Superb service! Definitely coming back =]

I had a tire that had a screw in it and needed to be plugged so I stopped by the Wantagh store on a Saturday to see about getting it pugged. They said it’d be a couple of hours (really??) and that I should return the next morning (Sunday) at 9am. The salesman took down my info and proceeded to make what I thought to be a 9am appointment for me to get my tire fixed the next morning. I arrived the next morning at about 9:07 to get the tire plugged. I go inside and Sal, one of the terrible managers there is the one «helping» me out. He tells me that there’s going to be about a 1.5 — 2 hour wait! Now as you can imagine I was shocked. I thought I was in the computer for an appointment at 9am! He tells me there are about 8 other people in front of me that had apparently lined up at the crack of dawn on a Sunday to get some work done on their cars. I expressed my annoyance and wondered why I had to wait for hours for a simple plug in a tire when I thought I had an appointment. He proceeded to tell me that it wasn’t really an appointment. So why, then, did they enter ll of my information into the computer, including my plate number and vehicle mileage and tell me to come back at 9am??? How incredibly misleading. I told him how annoyed I was and that I wouldn’t be bringing my business there anymore and he said «Well if you want to play that card then how would you like me to tell the 8 other people in front of you that they are going to have to wait while I plug your tire». He literally said that to me and with the most attitude that anyone has ever given to me. At this point I was ready to punch Sal right in his condescending face but I instead walked out, and I assure you I will never set foot in that store again. Sal really needs an attitude adjustment over there. Oh, and here’s the rest of the story:
After I walked out I was sitting in the parking lot in my car trying to find another place to get my tire fixed, Sal happened to walk out into the lot to get something and he came up to my car and gestured for me to roll my window down. I really thought he was going to apologize and offer to help. Ha! Not even close. He says to me in a very condescending voice «You came here to get your front tire fixed?» and I said no, I had come to get my rear passenger tire fixed and he continued «Well, you got another screw in your front tire and it CAN’T be repaired and you’re gonna need a new tire» and he walked away. I got out of my car and I did in fact have a screw in my front driver’s side tire as well as in the rear passenger tire. Now I’m furious. Oh and by the way, his original quote to me to fix one tire was $ 39.95. I’ll re-​visit that later. So in my research to find another place on a sunday morning I found that the only other place that could fit me in was the Mavis in Westbury. As much as I hated to do it, I went there because the guy on the phone was nice. I arrived and told him of my horrible experience in Wantagh and that I was in a time crunch at this point because I had to be at my daughter’s cheer competition and he was happy to help. I told him I commute to the city 5 days a week and that the weekends are the only time I can fit this type of thing in and that I was concerned about having my wife carpooling with screws in the tires and he understood right away. His name was Michael White. He took a look at the tire that Sal said was «beyond repair» and said it could be plugged no problem. Now why would one guy say it’s fixable and another say I need a new tire that was probably going to cost me $ 400? Do I smell a scam going on at the Wantagh store or what? Michael proceeded to fix both tires in under an hour, and here’s the kicker… the repair of BOTH tires was $ 39.95! The very same price that Sal was going to charge me for ONE tire repair. What a scam. I’m a young man in my mid-​thirties who makes a decent living and maybe he sensed that and was intimidated and decided to be a prick. Who knows. Oh and lastly, my 3 year old son got to witness the whole thing and kept asking why I was so mad. Awesome. I’d avoid Mavis in general but if you have to go there, go to the one in Westbury and save yourself from even the chance of encountering the people at the Wantagh store.

I went into Mavis (where I bought my brand new tires 4 months ago, for $ 158 per tire) for a flat tire. Upon «inspecting» the tire Mavis now wanted $ 191 for the exact same tire. Also they said the flat could have easily been repaired aside from the thinned rubber in one small spot «from driving on the flat». It could cause a blowout and «would’nt be safe». So after speaking to 3 different Mechanic friends of mine, I’ve been informed that if, in fact, the rubber had become thinned from «driving on the flat» it would have been thinned «on the entire length of the tire». NOT in one small spot. In conclusion, it has been determined that Mavis themselves purposely damaged/​thinned the rubber to make the tire unfit for ANY future driving, thus forcing me, the consumer to purchase a new tire from them. I don’t think so Mavis! I have purchased my tire elsewhere, and NO I won’t ever use Mavis again. Neither should you!!!

I just want to thank Mavis Discount Tire and express how pleasurable my experience was at your Wantagh, NY location. I must say that your representative «NEAL» at the Wantagh, NY location is «TOP NOTCH»! I have never had such an easy service transaction, EVER! He is VERY professional, Knowledgeable and customer service friendly! He took the time to ensure that I was getting the best product for my dollar. Being Christmas week, he was able to get me in and out within a few hours! The service industry needs more people like Neal. I will look no further in the future for another Company to do business with when it comes to my vehicles! Neal has truly shown that there are sincere, honest businesses who really do care for there customers concerns, wallets and safety! I also run a service Company with a fleet of 15 vehicles and will be looking into a Mavis fleet program if there is one available.
I look forward to doing business with Mavis in the future!
Thank you so much again!