Failla & DeFrancesco Family Dentistry

After reading so many positive reviews on this site, I decided to try Failla & DeFrancesco Family Dentistry out. From the very first time I contacted this office, throughout my cleaning and meeting with the dentist, the experience was awesome. The office staff was extremely accommodating while we worked to find an appointment that fit into my busy schedule. The dental hygienist was the perfect balance of professional, but kind and friendly at the same time. We chatted easily during the cleaning (as much as is possible during a dental cleaning), and the time in the chair flew by. I hadn’t had a cleaning in over a year, but Lindsey didn’t scold me or make me feel bad about it – and more importantly, she didn’t hurt me or make my gums sore, as can sometimes happen. When Dr. DeFrancesco came in, he was awesome, too. We talked briefly about my teeth, and he even adjusted my over-​the-​counter night-​guard that I had been having trouble with for a while. These people really know how to make their patients feel good, especially about something that can be scary and uncomfortable. I would highly recommend this practice – I could not ask for more from a dentist!

Believe the reviews! I was sick and tired of my old dentist finding new ways to spend my money and run up my insurance. Drs. F & D came recommended to me by a trusted friend. After checking out Unilocal, it sealed the deal for me and I made an appt. I could not be any happier I made the switch. Soon after, my husband also followed and he was also thrilled with the practice. They are low pressure, friendly, and don’t look for ways to spend your insurance money. In fact they were telling me about all the UNECESSARY things my old dentist told me I needed. Absolutely love this practice and I am so happy I found it. They make me want to return and keep up with my oral hygiene… instead of putting it off with dread! Five stars isn’t enough! Thank you!

After having a very negative experience at a previous dentist I was on the hunt for a new dentist in the Waltham area. When looking on Unilocal at Failla & DeFrancesco I saw so many positive reviews and figured I would give them a try, I am so glad I did!
First of all; I love love love that you can request an appointment on their website. The email request I sent out was answered the same day and I was able to setup my appointment right away. F&D also have late appointment slots available on Tuesday which is wonderful when you are trying to get an appointment after work.
My dental hygienist Jane was so nice and hilarious, she has been with this dentist for over 20 years. The cleaning was great and easy, I was in and out of the office in under an hour which is good for a new patient appointment. Jane was very thorough with everything and took the time to show me some brushing skills. I learned I was brushing my teeth too hard… you don’t know what you don’t know, right?!
I am so happy I came here for my cleanings and i’ll be back in 6 months!

Loved it here– the best dentist I’ve been to yet. Unfortunately my in insurance company changed and I needed to do a lot of work that wasn’t being fully covered.

So, it’s been a year. Beyond the initial 3 appointments (assessment of broken filling, 2 filling appts) I’ve since been back for 2 cleanings, most recently this morning. I can’t say enough how quick and professional everyone is, while sill being very personable. Dr. DeFrancesco wasn’t in the office today, so I got a chance to meet Dr. Failla, he’s a very nice man.

After a bought of bad dentists (what do you mean I have 5 cavities? My teeth are epic???) I found this little office close to my house. What a great find! They do wonderful jobs, most of the staff are very professional, and my teeth are super happy!

Still love these guys!
Everyone here is super friendly and they now also have a Watertown office. Both my husband and I now don’t hate going to the dentist anymore :)

They are wondeful. We have been going to them for about 5 years and always have had a pleasant experience. Lyndsey is wonderful, personable and makes you feel extremely comfortable. The office is convenient, clean and honest. Dr. DeFrancesco and Dr. Failla are kind, geniune doctors that care about their patients.

I am in love with these guys.
I had this great idea to start biking into work. I was biking at about 15 mph after a small rainfall, when I transitioned on a curve from asphalt to wood while on the Charles river reservation in Cambridge. The wood was extra slick, and I lost control of the bike and my front eyetooth and the tooth next to it took the full hit of my fall. While inspecting my injuries, I found that I had knocked these two teeth back.
I was really upset/​scared, and quickly called Dr. Francesco’s office (it was 8:15am, so there was someone there «after hours» and fielded my call). They let me know to come right in, and they took an x-​ray right away to see whether I had cracked my teeth, and gave me immediate attention. Dr. Francesco especially went out of his way to help me find an orthodontist the same day as well (for the cosmetic repair).
fortunately, the teeth were fine and I got them placed back properly, although they ended up having dull pain for about 3 weeks. It was a really traumatic experience that they helped me navigate especially well.
Superb service and I’ll definitely be back.

Ok — let me fill you in. My dad is 100% Italian and he has a thing about Italian dentists (and car salesman, restaurant owners, you get it). He has been going here since he met Dr. Faila almost 30 years ago. He swears by this place and his teeth are beautiful.
Now that you get the pressure I was under to go here, I finally did. I went a lot as a kid but I don’t remember much and the dentist was always scary as hell regardless of where I went. Anyway, this place is the Rolls Royce of dentists. Jess, who did my cleaning, is actually an old friend from high school. She did a great job! My teeth were in pretty rough shape and they ended up looking awesome. As for fillings and general check ups, Dr. DeFrancesco is like a prodigy of some sort. He is so unbelievably kind and honest. Any work I have gotten done here has been nothing short of amazing. I am actually in the market for a new job and one of my requirements is that they offer dental insurance compatible with this practice. It’s amazing and I highly suggest you go. It can be a costly visit — that might be my only problem with them. They are really overpriced in my personal opinion. However, they really are many steps above any other dentistry practice. If you go I’m confident you’ll be a patient for life. I can actually say I love the dentist. Weird.

Teeth were not bothering me — but as it is with every new dentist feel they need to re-​do fillings. Paid over $ 500 for two fillings in the back of my mouth. Find out after I spend $ 260 for one of the filling that i might need a root canal is outrageous. The office has warnings that they only do amalgam fillings– i have had them in the past but was never this much! The office should prepare a written estimate before treatment. Doctors staff are nice but cannot afford to go back there –ever! PS I have a very good dental insurance…

Most people dont like the dentist, but Dr. Defrancesco makes it easier.
He explains everything as he is doing it and also will ask you often if you are doing ok or are in pain.
Very gentle and I dont dread the dentist. One thing I also like about him as he will make suggestions about your teeth rather than just say… oh, you need a crown” right off the bat… he is more conservative and I appreciate that.
Very nice dental assistants and hygenists as well. I have recommended him to friends that are looking to change their dentist.

After waking up in the middle of night in an unbelievable amount of dental pain, over a few days, I decided to stop trying to be a hero and get my teeth checked out. Since I had recently moved to Waltham I turned to Unilocal to look for a dentist and this place was very well rated. I decided to make a call and book an appointment. They took me the following day and I was able to meet with doctor DeFrancesco.
I arrived a bit early, was greeted by a very friendly staff and filled out some paperwork. I was a bit nervous not really knowing what to expect but the staff there was on top of their game. Very professional, transparent and best of all, good at what they do. They took a quick x-​ray and were able to assess my issues, with certainty, very quickly. Dr. DeFrancesco himself is a very friendly guy who has years of experience and it shows. He’s very gentle and is able to ‘dumb things down’ very well, not making his patients very nervous in the process. Even the hygienist was great.
While no one enjoys going to the dentist, going to this dental cabinet is pretty much as good as it gets for the Boston area and almost fun. Almost.

My wife and I were recommended to Failla & DeFrancesco Family Dentistry by a friend of ours. About a month ago, we had our cleanings scheduled together on the same day so that we could take turns watching our 4 month old daughter while one of us was getting worked on. I was the first to be seen and when I was done, I found out my wife had already started with her cleaning and one of the staff was kind enough to watch our daughter! Both hygienists (Jess & Katie) did a fantastic job.
Today, I had an appointment with Dr. DeFrancesco to repair a poorly done repair done on my front tooth by my previous dentist. Dr. D takes his time to answer any questions or concerns you may have. During the procedure, he explains what he is going to do before he actually does it so that you feel comfortable and know what is going on. The repair was done meticulously and I couldn’t be any happier with the results. I used to be able to feel the bad filling with my tongue or finger. It was even noticeable when looking at it. But after Dr. D did his magic on the tooth, it feels perfectly smooth and you can’t even tell the tooth was ever repaired.
To say that Failla & DeFrancesco Family Dentistry is different from other practices is an understatement. The staff is very friendly, professional, and the office & equipment are clean.

I found out about this practice on Unilocal,so I figured it was only fair to write a review after my appointment. I mainly chose them because of their distance to Brandeis, but I have to say that I was extremely satisfied with the service I received. The staff was extremely professional and competent, and Dr Francesco was friendly and straightforward. They really took the time to understand my needs, even consulting with my insurance company to make sure I could get a full set of X-​rays done (I had no idea). To top things off, my goodie bag had six sample packs of sensodyne, because «it’s expensive, and you’re a college kid.» I highly recommend these guys. You won’t be disappointed.

This place is amazing. I recently had to change dentist, which I was very upset about, because my insurance changed. This new place I went to in Lexington told me that I had 8 cavities. I knew something was not right as I have regular dentist check-​ups and there was no way it could change so fast. I immediately called Failla and DeFrancesco right when I got to my car and their wonderful staff told me to e-​mail the x-​rays right away and got me in that same night. Come to find out the other place was lying and tried to scam me out of money, even knowing that I have a health problem that makes fillings dangerous. My teeth had not changed and I didn’t need a thing done. No fillings… nothing.
I am normally not one to write reviews, but this place is amazing. From the front desk staff… to the hygienist (Lindsey is so kind and wonderful), to the dentist. I promise you that you will not regret coming here. I myself also have high anxiety going to the dentist and this is the first place I have gone to where I feel at ease. You really will get the best of care… I can’t say enough amazing things about this place and am so thankful for them be so caring towards me.
Will it cost me more money because they aren’t in my network? Yes… but it worth EVERY SINGLE PENNY and more. =)

I’ve been going to Dr. Failla and DeFrancesco for a couple of years now. I can’t bring myself to say that I enjoy going to the dentist but going here is as gentle as it is going to get. Between the dentists and hygienists, everyone is friendly and professional. The office and the equipment is clean and modern. Never had a problem with billing. Worst thing I can say is that those enablers aren’t tough enough on me for my lack of flossing.

This is a terrific dentist office. The hygienists are fantastic too. Everyone is friendly, the office and equipment are immaculately clean… what else do you really need?

Maybe this is an issue with the industry as a whole, but there is a distinct incentive for them to push you to the more expensive procedures. What bothered me the most was how I felt that my dental health was being compromised in order to make these more expensive procedure an inevitability. All this boils down to is a matter of honesty and if you’re blatantly getting milked for everything they can get out of your insurance its difficult to have a very pleasant experience. When choosing someone to be in charge of my health, trust is the most important aspect for me, and unfortunately I simply don’t trust them anymore.

This review is long overdue. I am a former employee of Dr. Failla & Dr. DeFrancesco’s office and haven’t worked here in years, but I am still a patient. Like my husband Glen said… I have worked for a few different offices and have met some crazy dentists and seen some unsanitary offices, definitely not the case here. To show this is an honest review Dr. Failla and I didn’t always see eye to eye, but I always respected him as a dentist. Both Dr. Failla and Dr. DeFrancesco are extremely honest, professional, and try to make you feel as comfortable as possible (let’s be honest — nobody loves a drill in their mouth!).
As for the rest of the staff (many who have worked here for years), they are as equally professional and welcoming as the dentists. Today I was greeted with a warm friendly smile from Susan, then got my teeth cleaned by Katie (I could’ve taken a nap she is so gentle), and was checked out by another friendly smile from Dee. As crazy as this may sound, I love going to MY dentist and even though I don’t live close to their office it is worth the drive! :-)