CVS Pharmacy

Got really rude service (if you can even call it service) from Michael at the pharmacy. This is the second time that Michael has shown his nasty, unhelpful attitude. He really should be terminated. In case there is more than one Michael that works at this CVS, the nasty Michael is the tall guy with brown hair who is starting to lose his hair and go prematurely bald. He always seems angry.

I am really saddened and angry with a false claim of shoplifting a pen (probably a few dollars worth). It happened on Saturday 24^th October 2015. This CVS at 800 Lexington St is in walking distance from where I live or in other words the first store that is close to my house. It was in the morning before 11.00 am, I went to CVS to check foam stickers for Halloween décor. I did not touch anything as there was no foam sticker and I was about to leave, suddenly one employee shouted from the front «.Show me ur pocket.». I showed him my pocket which had sunflower husks remainder and nothing else. I was so pissed off that I dialed 911. Within few minutes, police came in and I told what happened. That particular employee showed a pen which was on his hand (not from my jacket pocket or bag). He told the police that from an overhead mirror, he saw me picking and hiding that pen. After hearing it, police asked me to immediately leave the store or else I would be arrested of trespassing. Even the police blamed me that I was a shoplifter according to that employee. The lady manager and one another lady employees also accused me because according to them I was nervous. After I got out from the store I cried a lot. Once I was out, the police asked me where I was going to. I told him I was going to TJMaxx. He told me not to steal from there. I was devastated when
I heard it.
I could not sleep properly that day and I am still very much angry with what has happened. I don’t know what to do at this moment.
I don’t know if I can just sue them for this type of behavior. I will keep on posting this everywhere so that others should know what is coming. This should not happen to anyone.

Come in time to time for the occasional snack there is usually one decent deal for a popular snack. Today when I went the Arizona ice teas were 2 for 1. The employees are also pretty friendly and helpful when you need them.

I would like to know WHY when i have all my meds on automatic refill, every month they tell me they don’t have my medication and they have to «order it» if I ask to speak to the manager, s/​he is never there. I’m tired of being furious every month. I’M CHANGING PHARMACIES!

I’m so happy actually to read the negative reviews below because I have had 2 unpleasant experiences at the PHARMACY, and I’m so glad to know that it’s not me, it’s THEM.
The first time I went there to fill eye drops for a family case of conjunctivitis. Since I looked horrific, I sent my husband in to pay for the prescription. It was our first time there, and they didn’t ask him if we had insurance, so they just charged him full price. So, then when I went in to rectify the situation, they did not want to give us a refund, nor did they want to let me return the drops. I had to stand there putting up a fuss with gross eyes until they FINALLY relented. And they were SO rude about it.
Tonight, I thought I would try one more time. Honestly, when I realized my doctor had sent the prescription to this pharmacy, I had a pit in my stomach. I used the drive-​through because my son was ill and sleeping. Brian F. was nice enough at first, and then told me to «loop around again» while he put my insurance information into the computer. I just waited where I was because there was no one else around. So, five minutes later, Brian F. gives me an impatient «roll down your window» gesture, and tells me very condescending to loop around again because he will be with me shortly. I explained that I wasn’t looping around because there wasn’t anyone else around, and again he condescendingly/​impatiently said, «But I can’t have you sitting here!» When I did loop around and returned to the window 6 minutes later, I told him I thought his tone was rude and condescending. He did apologize, but from his demeanor you could tell that he didn’t really care. Then, he handed me my prescription and didn’t bother to ask me if I knew how to administer it. He just said, «Be sure to shake it and refrigerate it,» and then shut the window.
I’ve never been to a pharmacy where the service was so unprofessional.

I stopped in to make a purchase for my father using his CVS card because he has been too sick to go himself. The older woman working in the Photo area was so rude and would not allow me to use his card even after I made my reason as to why I was there clear. I was so embarrassed when she made a seen about how I could not use the card. Never again will I use this CVS.

What a nightmare. The pharmacy department is decent, but when I asked to be texted when my stuff was ready, I never got one until hours later. They always seem rushed and super busy, even when there’s nobody at the desk.
The real problem is the rest of the store. There are no employees around, so if you, God forbid, ever need help with anything, expect to wait 10−15minutes for somebody to put down their sandwich, get the key to the razorblades/​formula/​candy, shuffle over to you, then talk on the phone while they ring you out. I’d rather go to one of the useless self-​checkout things, where at least I don’t have to interact with them. Prices are also far higher than the grocery store down the road, which is where I’ll be going from now on for any of my normal drug store needs.
Don’t forget to take your six foot long receipt on your way out…

Wow, what a terrible store! I’m splitting this review according to store departments:
Pharmacy department:
I’ve gone to get my prescriptions filled here several times, especially since I live right down the street. I’ve received phone calls that my order was ready to be picked up, I’ve gone and waited in a very long line and then I find out that it is not ready to be picked up. Many times they’ve misplaced my insurance information. Other times the staff have actually ignored me while I waited in line, or turned me away rudely. One time I went and their machine wasn’t reading any of my cards so I had to wait and re-​enter my driver’s license information (I was purchasing Sudafed) three times. I finally just paid cash. I keep coming back to this store because its close to my apartment, but I am consistently surprised by how terrible the service is.
Photo department:
There is rarely anyone at this desk, and when they are, they have been rude and/​or busy. It seems that they split their photo department as their main cashier, so if you are developing a photo order you have to wait until the cashier line has died down (even if you were waiting before the customer they are checking out). It seems like they treat they’re employees as if they can be in two places at once, which they can’t. The last time I went to the photo department, I had to wait a ridiculous long time (again). Then, for three weeks they kept calling me telling me that my order was ready– although I had already picked it up. When I called, I had to wait on hold for 5 – 10 minutes each time because they kept answering and then hanging up on me before I could answer. I finally got through to them because I called the pharmacy department who transferred me over.
If you can avoid this store, do so!

Terrible drug store. Consistently very slow at filling prescriptions and they have now lost more than one of ours. We gave them too many chances due to proximity, but we’re done with them now. It’s clearly an issue with management, because when they made a mistake in not activating the gift card they gave us to apologize for losing our prescription (yes, they even screwed up fixing their screwup!) the cashier asked the manager if he was going to speak to the pharmacy and he shrugged it off.

The associates weren’t particularly friendly, but what bugged me the most was the long line at 2 in the afternoon. I came in here at 2 one day to take passport pictures. A line was forming in the one opened register and another line was forming at the register at the photo booth. So… how do you expect me to take my passport picture? Oh, get in line. I got in line to take my picture. «Please wait 10 minutes». 10 minutes over. Oh wait, I have to get back in line again!!! They are understaffed. At most, I think there were 3 workers in the whole store. My whole trip at CVS should have lasted at MOST 10 minutes. It took me 30 minutes.
Note to self: Come back when you have time to waste.

Uhg. UNFRIENDLY PEOPLE. Blech.

Awful place. Loud bad music blasted over the speakers, interspersed with static-​y announcements. There is usually only one person to check you out, so you are forced to use the automated checkout lanes. I have gotten through these without assistance exactly NEVER. This puts me in a terrible mood; I then have someone standing over my shoulder watching as I process my order. There’s nothing wrong with having an auto-​checkout lane or two, but the store shouldn’t force it’s customers to use them. This store will never have an extra cashier available… they always wait until there is a long line before calling for help. It is just the worst CVS that I shop at.

I did not go to this CVS with the intention of reviewing it. There’s nothing remarkable about the store itself. But because of my experiences with the employees, I simply have to.
I’ve been to the CVS at this particular location all of twice. And both times, I’ve had weird encounters with people who work there! To give you a better idea, here’s the most recent one:
(as I’m approaching the registers to check out)
Employee: Hey pretty lady, I’ll help you over here (gestures to the self-​checkout stations that I abhor)
Me: Okay, thanks???
(I begin scanning my items)
Employee: Hey pretty, you visiting?
Me: Excuse me?
Employee: You visiting?
Me: No…
Employee: Sweet, where you live?
Me: Couple towns over…
Employee: Where? Want my number? (reaches into pocket and miraculously pulls out piece of paper with his number)
Me: * silence *
Employee: (as I’m walking away) Come on beautiful, here’s my number! Wait!
Can you see why I’m annoyed here? I come to CVS to buy necessities like toothpaste or shampoo. Not to be hit on!

Well, its just average… nothing really that great about it at all… In fact, I avoid getting my prescription filled there because I always run into problems. I have out of state insurance and they just dont understand how to use my insurance card (which is BCBS). They always end up calling my insurance company and then arguing with them on the phone. For some reason they dont understand that my insurance company/​card is the same for prescriptions.

Well, it’s a CVS, and a perfectly average one at that. There is nothing wrong with it, and it is fairly clean and airy. And there’s plenty of parking.
So, good on you, CVS. You get a B.

I have had a problem with my prescription 9 out of 10 times I have been to this CVS. I used to work at a drug store pharmacy and know the in’s and out’s and how challenging filling Rx’s can be (dealing with HMOs, ignorant patients, nasty doctors and nurses, etc.) but these guys are really subpar. My ex-boyfriend’s dog was epileptic and on multiple medications to manage his condition. CVS gave him incorrect doses on multiple occasions, so much so that a vet actually had his phenobarb levels tested because he seemed so out of wack and, surprise surprise, he was on way too high a strength. When the original Rx was pulled, they realized they mis-​filled it. There were also a number of occasions when my refills weren’t ready when I had personally called them in hours or even days ago. The only saving grace here is that the store is tidy, normally full stocked, and the front end is usually well staffed so there’s minimal waits.