Bj’s Wholesale Club

I like how easy is to go around this store. You can find everything that you looking for most of the times.

I never write reviews, but my experience with BJs customer service was so appalling that I think that other deserved to know. Costco has a far superior customer service and worth every penny of their annual fee. I purchased 10 dining room chairs from
. Less than 1 year after my purchase, one of them broke while my guest was sitting on it. After inspecting why the chair broke, I can see that the construction was poor. I contacted BJs to see if I could return the chair. The customer service that I received was substandard. I called them 5 times and every time a customer service agent said that they would call me back with an update. I NEVER received any calls back. I always had to follow up and see where things were. After even talking with a supervisor, in the end the «orders team» couldn’t do anything about it because the manufacturer warranty was only 30 days. Now, keep in mind, I am not returning the chair because I changed my mind or no longer wanted them… THE CHAIR BROKE! BJs needs to test their products for quality standards or support their customers when the products that they sell don’t stand up to basic quality standards (it’s a dining room chair… it should last longer than 30 days). I am disappointed with the way that BJs has treated their customers… they have certainly lost me as a customer. Costco, here I come.

Chris the deli manager at BJ whole sale in Waltham gave us a great customer service today At any super market you have to give 24 hour notice for any catering order. He was ready to go home for the day but instead decided to stay and make a deli platter for us last minute. We were at Cosco earlier in the morning and eventhough they had enough time to make a platter for us they said you have to give us 24 hour notice
I would recommend Bj over Cosco because of great service thank you Chris

Store is nice, always stocked up. The deli on the other is post office slow! Three words for you bjs «grab and go» would make life a whole lot easier.

This happened a few months ago.
Absolutely the worst customer service ever.
I would provide more detail but this location is simply not worth my time.
Short version. Broken register couldn’t print my receipt. Cashier refused to help
since he was going on break.
Customer service ignored me for 20 minutes then took another 90 MINUTES
to «Fix» my problem. They couldn’t reprint a receipt either and decided to
re-​ring my order 3 times since they couldn’t figure out how to refund tax.
Ends up even though they promised me that my order would not be over charged
they double charged me to the tune of several hundred dollars.
No more. Done with them.

Easier to shop than Costco, and Better family sized items. Never very crowded. The samples are not great. I use this mainly for my staple items eggs milk bread etc. also good for fruit, and all the paper goods. The parking lot is never very crowded.

This is the closest bjs to me… but prefer woburns… this bjs deli is the worst I have ever been too. I dread going here for it. most times I bite the bullet and go to shaws across the way. I have complained many times but nothing has changed… poor management… also never enough cashiers open… also there is one person who checks ur reciept on the way out that omg he literally counts everything if the line to getting backed up u can bet its him!!! wish this bjs was better. Maybe just switch to costco next year.

I stopped by BJs recently because I purchased the groupon deal. I found some great deals on items I frequently buy. I’m not that impressed with the store compared to Costco. They had no samples in the store and I had a bad encounter with an employee. I was interested in buying an assorted box of cookies from the bakery. The box was not labelled with ingredients for any of the cookies except the chocolate brownie flavor. I asked the young lady who worked in the bakery if the other cookies have nuts in them. She said look at the label. I told her it’s not correctly labeled. She just looked at me with the dumbest look on her face and said it’s on the label. I gave up and did not buy the cookies. I think it’s horrible that a baker would be so uneducated about ingredients she bakes with. People have nut allergies and she could not care less. Other than this unfortunate encounter the store was decent. They have self check out lines which I always appreciate so I don’t have to deal with morons like the baker.

This place is on my complete shit list. I am typically not this abrupt on Unilocal but today was the last straw with BJs…
Over a year ago I joined the club b/​c the nice customer service woman incentivized me with a $ 50 gift card at
which apparently has TONS of great local restaurants and I thought great — a free little meal. Maybe I could even put it towards a fancier place and have a nice night out on a special occasion — hey it would at least pay for the apps and some drinks. Anyhow I got to the website and there are 4 options in Boston that I have never heard of (think D lister type place you would only go if drunk like Sissy Ks). There were also a handful of places outside the city — think ALMOST fast food, dives, super casual — places you would have to TRY to spend $ 50 at…
So my husband and I went to Bella Costa in Framingham and had a nice meal which came to $ 55. When the bill came they told us we could only use ONE $ 10 gift cert at a time and had to pay the difference in CASH and then come back to the mediocre joint FOUR times to get our gift card worth… UMMMM? WTF. Are you on crack?
After a month long dispute with BJs corporate who were actually quite pleasant and responsive as far as customer service goes, they mailed us a $ 50 BJs gift card as an apology for the misleading promotion. They confirmed we did not need to be members to use it (needless to say we are no longer members).
So off I went to BJs to buy a few essentials. The total came to about $ 80 and the nice lady at the self checkout explained there would be a 15% surcharge b/​c I was not a member — NEGLECTING TO MENTION that would also apply to the $ 50 GC… so it was really a $ 44 dollar gift card…
I was livid and ended up returning a few things so the surcharge would not be quite as much… that was when I met GEORGIA (may have been GLORIA but I could barely make out her name tag under her 12,500 gold star stickers. Gag.
She was the rudest woman I have ever met. Treated me with ZERO respect and then challenged me asking where I got the gift card and why I felt the
thing was a scam. No clue how she got all those stars.
Net net I have been to Costco once and had a lovely experience. I will def. be bac — no more BJs for me again EVER

I’ve been a BJ’s Wholesale member for many years. I was very happy when the BJ’s opened in Waltham so close to home.
The store itself is very clean and always stocked full when I shop. I’ve never tried to buy an item that was out of stock or even running low. I’ve never seen any spoiled items in the produce section so you know the staff is doing a great job with evaluating their products. The store and isles are very clean.
I love the self check out lines, I always go to these as they are so easy to use and quick.
The only negative thing I can say is that everyone I’ve encountered at the end to check your receipt has been cold. No one has a smile on their face and I am always the first one to say «Thank you, have a nice day». You are in the store to be a security check point, but you are also customer service so at least smile.

This is a quick review on BJ’s optical. I definitely would not recommend going if you have a strong prescription. Upon ordering and selecting the rush option, I was initially told that my glasses would be delivered in 2 – 3 days. It was not until after a few days of ordering them when I called that they told me the order could not be processed for the rush. They told me they would move it to top priority. I called a week and a half later and asked about the status. They told me that the glasses had been shipped, and that they would be arriving in one to two days. Three days later, I called. They told me they were still at the lab, and may not ship until after the weekend. I would have preferred for them to call me and alert me that there would be a delay in their arrival.
Positives: Despite the above, I will say that the person who helped me pick them out and get the order going was very easy to work with, and even though they still have not arrived yet, it sounds like the order was processed correctly. I also know that for my son, who has a minor prescription, ordering multiple pairs of glasses were no problem. They arrived on time and were at a great price.

Let’s face it– food is expensive. That is why I shop at BJs. Usually I come in every few weeks to buy my bulk items, but today I got stuck at work late and I needed to buy a cake for my friend’s birthday. BJs has an awesome array of cakes that are fairly affordable. I selected the cheapest cake and proceeded to the self check out. Unfortunately, my cake rang up a dollar more than the price tag. I called for help because, a dollar is a dollar when trying to save money. Ryan (manager?) swiftly assisted me and due to my troubles, GAVE ME THE CAKE FOR FREE! Honestly, it renewed my faith in customer service and made my day. And my friend loved the cake!

I’ve been a member of Bj’s for a couple of years and went to the Optical Dept there for the first time earlier this month. It was easy to make an appointment with the optometrist who has an office there and I found their selection of frames and lenses to be quite good. They promised they would have my new glasses ready in two weeks but actually had them within a week. I rcvd very prompt, courteous service from Bonita and Samantha. (Also picked up a nice pair of frames and lenses for a 40% discount.) I recommend this place.

I love bjs! Has everything you need at decent prices.
The meats always look good. However, the fish never looks that great. If you need a cake for a party, I would definitely pre order to get the style you want and to ensure that it doesn’t sit in the case. But overall their cakes are very good.
The clothing is actually pretty good here. I have bought jeans, a dress, skirts, shorts, shirts, and even shoes. All of which were priced very well and products that I am in love with!
My boyfriend loves the candy isle. He continuously talks about how many things he could buy here. It’s like pulling a 2 year old away from candy when shopping with him.

Experienced one time with a terrible costumer servicer. That was the most awful experience I had!

Love this place

I have to say BJ’s is the absolute best when it comes to returning stuff. I bought a mini watermelon there that was horrible. I took the melon with the receipt back for a refund. The woman was just so nice about it and returned my money with no problem at all.
I never gave a moments thought about BJ’s being contaminated from Raytheons toxic waste until now. Gee, I hate to think the place I love to go to so much, is tainted with radioactive waste. Does anyone know if there is any real danger here?

This location is fantastic for a variety of reasons. I like this BJ’s in particular because the layout is organized, it’s quiet, the staff is knowledgeable and helpful, and there quality products and great deals. There are a few products that I use that are no longer at this location, but I have no other issues with this location. :)

I ma so impressed with the customer service here. Literally blow away.
I bought an electronic item and could not find the receipt. It was just a little over 60 days and they were amazing, they let me pick out a new one with no questions asked.
The new location is very clean, everyone is so friendly and its a real joy to shop here!
LOVE this store!

This spankin’ brand new BJ’s opened up in the Waltham/​Watertown area, just down from Russos.
Staff is friendly. Parking is plentiful. Self Check-​Out available. They take manufacturers coupons too. I love being able to purchase toilet paper and paper towels that will last me till next year!
Only downside… no liquor/​beer/​wine.