AFC Doctors Express Urgent Care

Best urgent care I have ever been to. We are recent transplants to Massachusetts and have no doctors yet. Of course I get sick. I have a new job and no time for sick. I went in on Martin Luther King day after scheduling an appointment online. Even got a text reminding me to be there in 15 minutes. Place is clean, organized, and bright. Staff was great. I got seen by a doctor within 10 minutes and was out the door with the antibiotic I needed and back to work a day later. I will be back but hopefully not too often.

Went in with a horrendous migraine and was seen right away. The entire staff was pleasant from the receptionist, the nurse Ann that checked me, and my doctor Shannon was both informative and empathetic. I would highly recommend this clinic and their doctors. I was given a couple of shots to immediately treat vertigo and my migraine as well as given prescriptions to have filled. Shannon also gave me a doctors note suggesting that I take today and tomorrow off to rest.

Very clean place. Warm, friendly staff. In and out in no time. Excellent follow up to my visit. I would certainly recommend Doctors Express to my friends and family. Easy going, no stress place. Results were fast. Very pleased with everything.

I’ve been here twice now and recommended it to others several times. It is clean, the staff is always friendly and there’s almost never a wait. You can even check the wait time online. All of my past memories of weekend urgent care are of long waits, chaotic waiting rooms and grumpy staff. This is a fabulous place to have near by!

I am new to the area, and was feeling quite ill last week. I have not had the time or necessity to look for a PCP. That being said, I went to the Doctors Express because of the great reviews, and I am glad that I did. Shannon and Amanda took great care of me. They listened to my problems and addressed my issues with care. They have called me twice to follow up and make sure that I am okay. To some, that may not be a big deal; but it is to me. I feel that the personal care given was just as important as the medical care. They are awesome! Thank you, thank you, thank you.

Hello I went to Doctors Express the evening before an early morning flight to Texas with a UTI infection that was driving me nuts
I imagined myself on the long flight with a miserable case of urinary urgency and frequency, sitting through long business meetings trying not to have to announce yet another trip to the toilet
From the moment I walked Into Doctors Express I felt RELIEF, I was going to get the professional med care I needed to get rid of all this discomfort.
Frankly if I called my primary care I would have been nervous about getting sucked into the whole medical system. Plus I wouldn’t have gotten an appointment at 6pm
The medical assistants who checked me, Deana and Heather were so caring and courteous, I couldn’t believe it. They were also professional with all the insurance and paperwork and got me into the treatment room quickly!
That’s when Beth the bright, charming physicians assistant or NP took over. She was extremely confident professional and knowledgeable about the whole UTI thing, asking me all the right questions (I guess). She then examined me on the doctors table, a pressure point here and there. All was good
I was told by Heathet that Beth had worked in neuro surgery for two years, then decided to down shift to An NP after having g a baby
She took a urine sample for later to check for bacteria, but then made sure I got the meds I needed for the next day. The nicest thing that happened was that she said «So nice to meet you on the way out.» In the nicest way
I appreciated the fact that the next day I got a follow up call on the urine test. All was good. THANKS DOCTORS EXPRESS

Hi my name is jean Philippe jean b the doctor it a very nice it nothing wrong in this place people have problem so let me tell you the staff very nice to me

In and out super quickly, everyone was super helpful (one of the Staff Amanda even carried my backpack to my car for me because I got crutches). When I said I couldn’t get a specialist appointment in less than a month they called other Doctors to find me someone who could see me earlier for additional treatment. Greatly recommended.

I went in tonight with an infection on my leg. I was very nervous and scared-​the staff was wonderful, very patient and kind. I didn’t have to wait long at all, I was in and out in about an hour.

Showed up @ 8 am on sat couldn’t go in as doctor wasn’t there. She showed up at 8:15 at 8:25 still no patient admitted. Techs are very polite but they can’t do anything! Last time I was here with my daughter we were the only ones here and it still took an hour! Mistake to try it again! My advice Go to Newton Wellesley at waltham children’s hospital but they only open at 9am

The staff could not have been nicer, especially considering how grumpy & uncomfortable I was when I walked in.
Not a long wait, very nice X-​ray tech and medical assistant.
The doc was awesome, I wish they had included his name on the discharge instructions. It’s expensive if you don’t have insurance, but if in need, I would definitely go back. They made me feel very taken care of (including a follow up call a few days later to see how I was doing).

I really wanted to like this place, because I do not believe the the ER is necessary for every off hours problem. But unfortunately, they took our money, did not do a thorough job, gave concerns to my teenage daughter and then gave us the wrong instructions so that we ended up at the ER anyway!
My daughter cut her foot on a rusty pipe in a locker room. The staff at the school bandaged it very well. We were taken quickly at Doctors Express Waltham. the nurse who undid the bandage remarked what a great job the high school staff had done. She gave it a good look and cleaned it again.
Then the doctor came in. She was very friendly, but she did not inspire confidence. She barely looked at it — a glance without turning the foot to even see where the cut was deepest. She quickly proclaimed that all we could do was glue it. She went to get the glue and my daughter wondered why she did not wear any «clean“gear over her street clothes.
Then after she put the gloves on to do the glue, she used her gloved hands to push her hair back out of her face and behind her head!!! What?! Why didn’t she have her hair in a rubber band if it gets in her way? And why didn’t she change her gloves after that move? The glue was globbed on. It stung. She said to let it ry for 40 seconds and put the sock back on. She gave my daughter a tutorial in what to look for by way of infection, and warned her not to used any creams or antiseptic ointments on the glue, as it would dissolve.
We asked if she could get it wet and the answer was YES. The discharge instructions — which were the instructions for many things all on one page (very bad way to go) — also said you could shower.
2 hours later, 2 minutes in the shower and it was gone! Blood everywhere. We went to Newton Wellesley. I highly recommend NW hospital. They told us immediately that these glues need 24 — 48 hours without getting wet. The looked at it thoroughly, cleaned it, glued it in ultra thin strips, drying between each like you do paint, covered it in steri strips in a cross hatch pattern, covered it with a waterproof bandage, wrapped it for extra protection and offered crutches. Yes, it seems like overkill, but stepping on it and any pressure will increase the odds of opening and longer healing. So now we are set.
My teen noticed the lack of appropriate procedures on the part of the doctor. She was afraid from the second we left Doctor’s Express. This doctor not only broke protocol, but in doing so and in not looking at the wound gave us a complete lack of confidence that was then borne out when the whole thing fell apart soon after. What a waste of time and money!
I am not against all urgent cares, just this one!

I’ve been to this office 2x now, and it is by far the worst run office for an express care clinic. There was almost no one in the waiting room and yet I still waited 30 minutes only to be brought into a patient room for another 40 minutes. The staff is polite, but if I wanted to move as slow as molasses I would have gone to the ER. I will never come back.

I don’t know about you, but I had this idea in my head that this wasn’t a good place to get help for a medical condition. Maybe it’s because my mom worked at NWH for 20 years? Regardless, I was wrong!
I got hurt a week ago. I fell and I couldn’t walk on my right foot. I went to NWH but the wait for the ER was 5 hours! No thank you! So, I was hesitant but I knew my health insurance covered this place 100% so I took a chance.
My boyfriend pulled up and went inside and immediately someone came out with a wheelchair. I went inside and it was super clean, very beautiful and everyone was super sweet! I only waited about 20 minutes and they took me inside. My room even had a TV! It was really nice. I got xrays very quickly and the technician was sooo funny and really gentle with my foot. the doctor that helped me was very kind as well.
I want to give a shout out to Ann. She is the best. She basically assisted me around all over the place, including coming in and leaving. She even helped me get into the car. You need a raise Ann, you rock!
Overall, I am very confident about this place now and I am really happy with the medical attention as well as the customer service. Thank you for making me better!

Being new to my current health insurance plan, I have yet to pick a primary care doctor.
As soon as you walk into Doctor’s Express, you are greeted with a smile and most importantly, a clean environment. All of the girls at the front desk were super friendly and all willing to help.
Within minutes, my vitals were checked and the doctor came up with a temporary plan to help my severe migraines as well as recommending a long term plan. I even had an issue with my health insurance not covering the prescription that was written and they were more than willing to resolve this problem with my pharmacy.
The urgency and willingness to go above and beyond makes it nice to know that people are willing to put the «care» back into Health Care. (Yeah yeah, cheesy, but true)

I don’t write reviews often, but this place is amazing. Basically a beacon of light in the overly complex and rubbish-​storm that is our US healthcare system. I had been hit by a car the night before and wanted a check-​up and some x-​rays. My new insurance meant I didn’t have a PCP set up and I didn’t want to go to an ER. These guys took care of me in a supremely professional and friendly manner, and they made it look easy. No wait time, free coffee, polite and fast service, clean and well-​maintained offices/​resources, and a knowledgeable and personable doctor. Everyone here really seems to love their job and it shows.
Waltham is lucky to have this amazing resource.

Do not go!!! They have the worst billing department. Used them on 3 occasions: 1. Flu shot; 2. Allergic reactions to a plant; 3. Flu
The service was acceptable at most. They are capable of giving flu shots but anything else, you might as well let your body heal on its own or go to your primary care.
My main issue with them is on billing. Doctor Express was unable to collect payment from my Health Insurance due to the fact that the Dr was not in my network. I called my insurance company and they advised to have the Dr’s name removed from the billing. I relayed that info to the billing dept and the office in Waltham. I called them numerous times and even wrote a letter. After almost 2 years they are still trying to collect $ 204.
Recently, after 2 years, Dr Express sent the collections agency to collect money. I will most likely pay the $ 204 to avoid ruining my 805 credit score. But really??? They just lost a customer for life. $ 204 is nothing compared to the future opportunities of having a customer for life. Don’t forget that an angry customer shares their bad experience with friends and family. I rather die in my death bed than use them again.

The staff here is very nice and the location is conveniently located close to my house. I wanted this place to be very quick, walk in, see a doctor and get helped, and unfountly that wasn’t the case at this location. I walked in and was greeted by staff imidiatley in a friendly way. The doctor that saw me was great and prescribed me just the right stuff to get me better quickly. My only gripe with this place is that the wait time was horrendous. Other then that not a bad place to get help from.

I dropped by here for sinus pain because I was in the area and it seemed more convenient than setting up an appointment with my regular doctor. I wasn’t sure what to expect, but Doctors Express wound up being really good.
The waiting room was clean and comfortable and there were warm beverages or water to drink while you wait. The receptionist was nice and friendly. My wait time was brief and the exam room had a TV to help pass the time. They also have wifi which could come in handy during busier times. (I was there around 9:15 AM on a Wednesday)
The doctor made some recommendations and even went to explain why he was making those recommendations. They sent my prescriptions to the pharmacy of my choice and I was on my way.
I would definitely go back there for a minor ailment like this or a minor injury.

I was completely blown away by this place and the level of service I received.
I pulled something in my back and after it didn’t resolve itself after a few days I went in on a Sunday morning. I was greeted right away and after providing some information I helped myself to the free coffee in the very clean and modern waiting room. A few minutes later a nurse brought me into a very clean and modern exam room checked my vitals and I saw the doctor a couple minutes later. In the meantime I could watch the flatscreen TV that was in the room. Sweet!
The doc did his thing and I ended up peeing in a cup to rule out any major issues like kidney damage or abdominal stuff. Doc told me what to do for medication and what not, and if things don’t get better in a particular amount of time, then I should go see my primary care or a specialist.
They gave me everything in writing so I wouldn’t forget, and also gave me a list of specialists if I wanted to go directly to one of those.
It all happened pretty quickly and efficiently, and I was out of there in less than 30 minutes. Everyone was so friendly. I was probably the only one there at the time, so who knows that it’s like when it’s busy, but I know that when they’re not busy they will get you in and out quickly.
Then I get a call two days later just to see how I’m doing, make sure everything is okay, and if I have any questions. What? Who does this? This is awesome. These people rock.
Just know that this is an urgent care center. It isn’t an emergency room. It’s a lot easier than making an appointment with your primary care doctor, who probably can’t see you until 2 weeks from now. Doctors Express will see you today! If you have a more serious injury (okay, I’m talking about the person who gave them a 1 star review), then go to a hospital (which is what this place told them to do). But if you have something that isn’t too serious (their website lists a lot of the things symptoms they will look at), but you want to get checked out, then this is your place!