Walpole Woodworkers

I have stewed about this for years. As I started to rip down my expensive cedar archway trellis lattice fence this weekend i decided to go write a review. The story: Was installed by Walpole. Inside 7 – 8 years it was rotted off at the base and parts of the trellis were rotted. When I called them (Morris Plains NJ store) back then they essentially said sorry sometimes that happens and there is nothing they can or will do. I am not meek and put up a fuss to no avail. Mad at them since then. This was maybe 10 years ago. Since then i have held it up with all kinds of pressure treated lumber patches and fixes. It was literally held up by the paint lately. Back then and now i have said never buy from them. Big $ and junk. I feel better having shared and if i stop 1 person from the same mistake i will be happy.

We moved into a neighborhood where every house has a Walpole Woodworkers strong mailbox. Recently I contacted them because large strips of paint were peeling off of our mailbox (see attached photo) which a contractor who was working on our house suggested could be indicative of a priming issue. After corresponding with the manager at Walpole outdoors I learned that «the warranty on the mailboxes is to original owners only and is for 1 year from purchase date for full replacement. Walpole Outdoors extends the warranty — after 1 year offering a 50% discount, after 2 years a 25% discount.» I was informed our
I find the warranty very disappointing for a mailbox that costs $ 129 plus another $ 30 for vinyl lettering that obviously can’t be re-​used on a replacement box. I now feel the need to educate other consumers about the fact that Walpole Outdoors doesn’t stand behind their products for as long as you would expect – despite the fact that they have a premium price. Given the price point, a full warranty for only one year is a bit ridiculous. Since I suspect that at the point of purchase many people think that a Walpole Woodworkers mailbox will last a lifetime and don’t realize what a limited warranty Walpole Woodworkers offers, I wanted to post the details of it here.
Also for those looking for a ¹¹⁄₁₂ gauge steel mailbox with a similar look to the Walpole Woodworkers one – check out the Gibraltar Tuff Body mailbox which has a similar look, is a similar size, is also powder coated, yet has a lifetime warranty (at a price point of only $ 68).
Also, there is another Unilocal review under «reviews not currently recommended» that also complains about the Walpole Woodworkers /​Walpole Outdoors strong mailbox peeling. For some reason it is being hidden by Unilocal but it is interesting that I am the 2^nd reviewer having this issue.

From start to finish Walpole Woodworkers was professional, reliable, and exceeded our expectations. We worked with Scott in Framingham who was very knowledgeable about playsets and then Judi Kennedy in Walpole to order our set. She worked with us to accommodate a request for rush delivery and installation on our Lion’s Den playset. Jay confirmed the delivery and was very professional. Best of all, Juan and Bismarck installed our playset– they were on-​time, knowledgeable, patient as we decided on location, and were just overall very friendly and helpful. Even helped us pick up some nails in the yard left over from our roof repair. They were excellent and installed the playset really well.

Called in for quote and to inquire about the different types of fences. Whoever I was transferred to was rude, dismissive and unaccomodating. Taking my business elsewhere…

We have just finished building a home and Walpole Woodworkers had to be one of the best sub-​contractors we worked with. Dan, the salesperson, returned calls and followed through in a timely manner making the project run smoothly and definitely worked well scheduling with other contractors.
I have worked with a lot of fence companies and selected Walpole for other projects and their quality is far superior to what else is out there. With fencing, you get what you pay for!