Verizon Wireless – 4G Wireless

Thank you for the pleasant experience during my visit. The sales representatives here are really knowledgeable about the most current plans and price. Highly recommended store if you are looking to get new phones

ADAM is the best thing that has probably ever happened to Verizon Wireless. I went in a couple days ago to activate my new phone and he def turned my day around with his great customer service. Came in with a frown from frustration and left with a grin wider than the Grinch’s when his small heart grew 3 sizes that day.

If you’re looking for a phone, tablet, WiFi or if you have just questions, you have to come here. I had the best experience here. Angela and Chris are the best. They definitely got an A for customer service. Not only are they nice, they know what they’re talking about and explain it clearly. They go above and beyond to make you happy. I recommend them highly. Angela and Chris you guys rock. Thank you. I love my phone and my boys are so happy with their tablets. See you soon for another phone.

BEWARE!!! DO NOT TRUST these sales people when they promise you credit in form of gift cards!!! You will never get it! Joe and Vanessa promised me $ 120 credit in gift cards since MAY 2015 and I’ve yet to receive any of it! Now as of today Vanessa tells me I won’t be getting the gift cards because they will try to issue the credit direct to my account instead. First of all, I’ve already been waiting on the gift cards since MAY! Vanessa keeps telling me her request on the credits kept getting denied. Who knows if that’s true. This happened at least a couple of times. But finally requests on the 2 $ 50 credit went through but Vanessa said she had it mailed to her in order to get the gift cards to go through then asked to let her know when I’ll swing by so she’ll have them ready at the store. I thought I’d also wait for the $ 20 credit to go through to pick them up simultaneously. Then I found out recently, unsurprisingly, the $ 20 didn’t go through which they’ll try to get a credit direct into the account. But then Vanessa offered to mail the gift cards to me early last week and a week later today, I haven’t received it. So I called Vanessa to see what was going on and found out she didn’t even mail them because it’s against the company policy and gave me excuses like the she’d have to give me her s.s. in order to access the gift cards anyway and will feel uncomfortable about that… then why the HELL did you say you were going to mail it?!? Plus if I were to pick up the gift cards wouldn’t she had to give me her personal info to use them?!? How does that make sense? Sounds very fishy. I think either Vanessa or the sales ppl there use this opportunity to get the gift cards for free then uses them on themselves and just tell the customers an excuse about why they’re not getting their gift cards. What ever the case, what makes me extremely upset and makes my blood boil is that they OFFERED the credits to me, I didn’t ask for it. Waste of my time calling them over the course of 3 months for updates on gift cards that probably doesn’t even exist. Still waiting for the promised credit…

I absolutely love this store! Great customer service and all the reps are very helpful. They have really great prices and promotions compared to those corporate stores. Vanessa, Chris, Derek, Angela, Lap and Adam are the best team in Verizon! Love you guys!

The best visit I have ever had at a Verizon location. Everyone was extremely friendly and professional.
I was overdue for an upgrade and wasn’t sure what I wanted. Chris was so helpful, explaining all of my options and giving me so much information. He even helped me transfer all of my information from my old phone.
I recently went back after cracking the tempered glass screen protector that I had on it. I trusted Chris better than I trusted myself to replace the screen protector and he was deservingly promoted to manager of the store.
I am so happy with the help, information, and service Chris and his coworkers gave me. I will definitely be going back to this store for all my Verizon needs!

Absolutely the best service ever from a Verizon store! Everyone was extremely helpful and went out of their way to ensure we were given all discounts we were entitled to! They’re under new management and I love their friendly positive attitude!

My wife and I were impressed with Chris and Derek’s Outstanding Customer Service last week, we decided to visit the store again and review their promotional programs that were available that would meet our budget. We met Adam Olivos, Sales Representative and although he was relatively new, he explained thoroughly the best plan for our needs. Thank you again.
Dave and Rose from Walnut

DON’T GO HERE! They’ll quote you one price and charge you another. Don’t give them your Social Security number, and DON’T TRUST THEM.

I went in asking about using my phone abroad and the Asian guy helping me out didnt understand my question and became frustrated in the end and answered my question with a tone that I didn’t appreciate. I’ll probably just call customer service. The other worker seemed chill.

Absolutely the best service we got from Lap and Derek! Just the best place to sign up for Verizon. Period.
We have been with AT&T forever, bit the quality of signal in Walnut, especially on our hill, is atrocious.
We finally decided to switch to Verizon.
Having searched around, we selected 4G Wireless as the closest place to our house just to check on the new phones and overall situation and then possibly buy those family phones/​plans on line to save some money.
We always look for the best value for the buck. These guys have given us an unbelievable deal at the end saving more than a half from the lowest possible plans and phones anywhere else.
They have stayed with us after hours until 10 PM setting up the phones and a tablet (a nice free tablet!), transferring data, getting protection glass/​cases, etc. etc.
Lap and Derek have certainly jumped over anything expected from any retailer shop.
Strongly recommend. Will come again. The best service and prices.

Good customer service! I went there 2 days ago. The guy who named Lap is really helpful. Saved me a lot of time. Thanks a lot!

I had a horrible experience. I arrived 6:30 pm and a young man who is the representative did not assist me all. He was hitting on a female the entire time I was waiting. I would have be understanding if he was helping a customer with a phone, but he was telling her about the BMW he wanted and needed $ 10,000 and so on. This is not how to run a business. I wanted to purchase a Galaxy 6 and he lost my business and another store got my $$$. Never again will I waste my time.

If I could give this store a no star I would. They forced me to get a jet pack that they were saying for free. My phone bill comes and I have a $ 78 dollar charge I tried returning it and they said that there is an early termination fee of $ 175 and restocking fee of $ 50. They fast talk people to buy gadgets from them. Don’t go to this store. They cheat their customers.

Excellent customer experience. We had a very patient rep (Nicholas) help my mother organize and set up her phone. He was very patient and helpful. Definitely one of the best service I have received in a long time.

Good customer service. Watch that you don’t buy accessories that you don’t need and which carry hefty monthly fees.

I came here with my parents on black Friday. We expected for them to be busy, so we were patient. I think this is a fairly new store, and therefore I think they may be a bit short on staff (but I know one of the girls there was training so it looks like they are rectifying that problem). The person who helped us was Steven; he was very helpful and seemed sincere and I appreciate when sales associates are honest with me. A week after, we returned with our lap top and he transferred data from my mom’s old android to her new iPhone (we r not a tech-​savvy family). I felt they gave us a good deal, (ppl have to realize when it comes to deals they can only do so much, it is a business and Verizon has great coverage).
In short, they were a bit slow, but they make up for it in their service… they are very helpful and offer great customer service.

I had some people complain that my mobile phone displays a musical tone before they hear it ring. Checked the mobile bill and I was being charged for ringtones. Well got over to Verizon and they cancelled the Ringtones and refunded my account for the charges.
The second problem they could not fix was that I cannot answer viber calls on my Samsung, guess this is a universal issue with Viber.

horrible service. was told by initial staff member that i could return items anytime for full return. silly me didn’t get a receipt since I «trusted» him that it was in the system. second staff, upon return the very next day, said she couldn’t do the return, but printed me the receipt and made a negative comment straight to me about the initial staff member, and to come back in the afternoon the speak w the manager. when I returned, was told manager would not be coming in. after contacting her by phone, staff was told I could only exchange the item. I gave him the item at that time, and was told notes would be made in the system for my credit. when I went back few weeks later, new manager (which he said the old manager was ‘no longer w the company’ wowwww) told me no notes were left under my account, that I could come back that afternoon to talk to the staff who handled the return directly. finally, after all that, I was able to exchange my item. they seemed to be throwing attitude to each other in front of me about the exchange, as well.
moral? unprofessional, bad company organization, don’t go to these retailer stores. save yourself the hassle and go directly to a Verizon store, these «premium retailers» are out to snake you! would not come back!!!

Don’t purchase cell phones there! If you are not lucky the phone is not working well, they will not take care of it! They only allow you to exchange an used cell phone. They did not explain every details you need to know before you pay. Also the manager’s attitude is so bad!