Sallie Severns – State Farm Insurance Agent

Sallie and her staff are awesome! They are quick to provide the services you request — when you request it. And they not only know all of the in’s and out’s of State Farm Insurance, but they’re a pleasure to deal with. Especially Sallie, who is the primary agent.
I recently had a horrible State Farm agent experience and even wrote a detailed account of it. I started off with that Unilocal review stating that «It takes a lot before I take the time to write a report on Unilocal,good or bad, but this was deserving of my time.» Well, just as the last agent that almost never responded to my requests deserved my time in warning the public about their awful service, Sallie equally deserves my time in writing a report for her EXCELLENT service!
If you live around Walnut Creek, Concord, Pleasant Hill, or any of the outlying areas, you’ll be well-​served by paying Sallie a visit. She’s just what you would expect from a local agent. She has an office where you can sit down and actually talk with her about your insurance needs (none of this internet-​only insurance business) while she instantly comes up with a quote, or in my case, fixes all of the mistakes my last agent made.
I’ve had this State Farm policy for several years, but have gone through a couple of agents. I can finally relax knowing that Sallie will take care of it properly and maybe I’ll even switch my homeowners back to State Farm in the future.

Sallie’s State Farm is amazing. The professionalism and warm is just felt when you walk in the doors. You know they are paying attention, and they are interested in what you have to say. I love they’re fire truck, it’s adorable I love how they treat me as a young driver with good grades. I will definitely insure with State Farm in the future.

Very professional and knowledgable office. Easy to get in contact with for insurance needs.

Imaginate, estoy en Walnut Creak y aqui hablan Español? Que bien! Gracias Sallie y Brisadey por la ayuda. Recomiendo a que vengan.

The day I walked into this office I was greeted with a warm hello and made to feel very welcome. Insurance is one of those items that you don’t really want to talk about but you should, and this group of professionals makes it very easy.

Yo e tenido la mejor de las experiencias con Sallie y su oficina… Son unas personas muy educadas y cordiales, atienden a sus clientes con mucha paciencia y siempre están dispuestas a hacer más allá de sus obligaciones lo cual es algo que no todas las oficinas hacen por sus clientes. Lo mejor de la oficina es que las muchachas siempre te atienden con una sonrisa.
Sallie con sus planes de retiro hace muy fácil de entender todo el papeleo pues se toma el tiempo de explicarte todo pasó a paso. Yo e tenido malas experiencias con las aseguranzas que se dicen ser baratas pero al contrario salen caras… Tuve un accidente en Abril de el 2014 donde alguien me pego y mi aseguranza no peleo por mis derechos y después de más de dos años toda vía está bajo investigación. Así que el pagar un poquito más aveces es mejor pues tienes una aseguranza que te representa adecuadamente y no un broker que solo quiere tu dinero. Por eso yo a toda persona que conozco les platico de lo que Sallie hace por sus clientes y su comunidad por qué ella siempre ayuda a su comunidad.
Sallie tiene un enorme corazón y siempre está ayudando a todas las personas que más lo necesitan, ocupamos más agentes y personas como ella.
Espero en Dios siempre nos la conserve con bien y que le de mucho más de lo que tiene en recompensa por todo lo que hace.

Very friendly place kind people happy atmosphere they look out for you and your needs not there own. Professionalism off the roof and on top customer service is on point with calling you back once you leave a message also if your not available during the week they accomodate you over the weekend. On top one of the best places to look to be taken care of i say and will recommend to everyone i know looking for any kind of insurance.

What a great and helpful staff. Warm and professional. I really like to do business locally and this is a great place! I have no doubt all my insurance needs will be handled because the customer service and responsiveness have been wonderful. Thanks guys!

Sallie is an amazing agent, she goes above and beyond to help her costumers. Today our car broke down near her office she called a towing truck and a local mechanic that would service our car then after all of that she offered to drive us to our home.
So happy with her service!

Very quick and friendly service! It’s nice to know you have an agent looking out for your needs and can trust her with your most valuable assets! Thank you Sallie!

I have been a policy holder here for a year. I have had nothing but positive and professional experience with sally and her staff. On the multiple occasions i have come into the office or called on the phone i have been treated professionally. I would highly recommend this agency to others. They really care about their customers, unlike some of the 800# companies.

Unfortunately I have had a horrible experience with both Sallie and her staff. When my State Farm agent for over 25 years retired Sallie Severns inherited my account. In the few short months I was with her there were over 9 mistakes. When we refinanced our home they put the wrong mortgagee clause. Our mortgage company told us if this was not fixed we would be in defalt and could get «forced» insurance. They fixed this, but I still had to take time out of my day to call. I got a quote for my son’s insurance and when the bill came it was much higher then i was quoted. They never fixed it. We inquired about renters insurance for my college student and they prematurely began the insurance almost a month before she was due to move in. They never fixed it. These are just a few of the mistakes. Sallie just continued to blame corporate and never took responsibility. I never had these problems with my past agent. I transferred all of my policies to a different State Farm agent. He was able to fix all of the mistakes that Sallie and her staff made in no time. Sallie made it very difficult to transfer to another agent. She just ignored my requests so I had to call corporate to force the issue. Shortly after the transfer my son got into a car accident. I had forgotten to tell my children that we had switched agents. My son called Sallie Severns office for help and assistance. The way that I had found out that my son was in an accident was by email. I received an email letting me know that my policies were transferred and to have my son contact his new agent regarding his accident. My stomach dropped when I read this if you could imagine. This is NOT the way to tell a mother that her son was in an accident! When I could not get a hold of my son I called Sallie’s office in histerics. Renee answered and told me my son was okay. The way Sallie handled the situation was very insensitive and incredibly unprofessional. Today, my daughter received an email from Sallies office manager Renee telling her that her policy was cancelled (keep in mind we switched agents almost 6 months ago) I responded to the email saying that we no longer had any policies with this office because of mistakes like this. Sallie responded very unprofessionaly saying I was rude and attacking my character. She also went on and on about how she has the Channel 7 news team, CEO’S and doctors as clients that love her and her staff. I’m not sure why she felt dropping occupations would be impressive, but does it really matter what you do for a living? We all need insurance, right? Maybe I should have called Michael Finney from 7 on your side to get them to do their job correctly?
Tip: Go to a more experienced and professional agent.

Sallie became my St. Farm agent a few months ago as a result of my previous insurance agent’s retirement; we have yet to meet face to face. I engaged Sallie as a result of a claim I recently made that necessitated an escalation within the insurance company to resolve. After explaining the situation to Salie and her assistant, Renee, both these women went to bat for me and the issue was favorably resolved for which I am immensely grateful. In today’s day and age in which it seems that few take the extra step to help others out and fight for them (while claiming that customer care is their #1 priority), I can honestly say that this experience was a breath of fresh air. If you are looking for this attribute in your insurance agent, you might want to contact Salie.

I went to Sallie for help in understanding what goes into determining a quote. As a car insurance newbie, I found her to be incredibly helpful. She answered all of my questions without pushing too hard for me to buy. She gave me great advice, and I am definitely considering State Farm for future insurance needs.
The office is a bit hard to find, but it is listed on the plaza map, and parking is a breeze. The office staff is very friendly as well.

Love Sallie! I have been in the market for life and auto insurance in the past year and really appreciated Sallie walking me through all the options to find best choice for me. She has a lot of programs that I didn’t realize we’re available and am glad I went the agent route rather than just making a call. Highly recommended!

I worked with Sallie to have my cars and my rental insurance covered. She was very prompt and courteous. She is not pushy but informative and that’s what I like in a broker. I want to know the truth and be educated about the coverage, the competitors, and what I may or may not need.

I was searching for insurance today in walnut creek and actually found an insurance office open on Sat! I called & spoke with Sallie. I spent an hour with her and she really helped me understand my insurance options. We even discussed my financial plans and saving for the future. Highly recommend this State Farm office.