Richard Bobet Insurance

Rich Bobet became my Allstate agent when he had a desk in a Bay Area Sear’s store in 1969. I have never been tempted to change my insurance agent. I carry both car and homeowners through Rich, as does my son’s family and many friends that I have referred to him — and I have always been more than satisfied with his service! Rich goes above and beyond to assure that my needs are met. I have heard such horror stories from others about their insurance carriers — there has NEVER been an instance of anything other than knowledgeable and professional service that is personal and supportive! I much prefer personal service over the impersonal generic service provided by so many others. It is good to know that they have my back!

Rich has been our agent for many years. He is a, great advocate for us. He always has some great suggestions during life changes, kids starting to drive, moving, what ever. Allstate has been great, would not go anywhere else.

I have used Richard Bobet for a couple years now, he is very old school and so is everyone that works for him. To clarify, it was nearly impossible for me to settle things online, and he required a phone call through every step of the process. Just recently my card had expired and it took two months for them to notify me that they didn’t receive a payment, of course by phone. When I called Rich back, he was too busy, even though time had only lapsed a minute and a half from his original call. I spoke with his assistant, who refuses to let you finish a sentence and continuously cuts you off. When I asked to explain what the problem was, she couldn’t, honestly I’m surprised she could use the computer. Finally I was getting fed up with her attitude and told her «So, if i want a company to be on top of their game and let me know immediately of issues, I need to go to another insurance carrier?» She responded by saying that exactly what I should do. I then asked to speak to the owner of the agency, and guess who allows them to talk to customers like that, Richard Bobet. She refused to give me the information then hung up on me, I called back and they transferred me to Rich who also refused to give it to me and told me «go back to my computer since I was looking it up anyways and because you don’t want to act like a real human”(pretty sure this was his way of saying he doesn’t like how most of us use technology to do business now).
Honestly. I am sure this style works for some very old people, but if you are wanting real customer service, or at least people that are in touch with the modern world, this is not the place or person for you.
2^nd star is for the price on the policy, when it all came down to it, they were cheaper when i first joined. Now it would probably worth the increase to work with people that aren’t free to disrespect customers as they feel like it.

Rich Bobet has been an insurance agent for Allstate for over 40 years. He knows the business for sure and is always there to help with your insurance needs.