Respiratory Medical Group

This group is so incompetent it is beyond belief. The results of the sleep study Dr. Cheung ordered clearly showed that I have sleep apnea and she wrote a prescription for the machine and mask. However, either Dr. Cheung or the office has been unable to fill out the forms correctly so that Apria can complete her order. This has been going on for months now, and Apria has canceled the order twice because they say that the Respiratory Group has not filled out the forms correctly. I don’t know where the incompetency lies, whether it is with the Respiratory Group, Apria, or Dr. Cheung. Dr. Cheung is a nice woman, and perhaps a good doctor, but her medical group has been unable to provide the medical equipment needed to help sleep apnea.
This situation is now bordering on medical malpractice. I wonder how long they will be accredited.

This is the worst office staff I have ever met AND the doctor was not helpful at all (he had nothing to say about our issue). They forced us to schedule a followup and when we couldn’t make it due to being out of town, they refused to cancel it because they claimed it was under 48 hours (by 2 hours) and charged us for a no show ($ 50). When we called to see why they charged us they said if you set up another appointment we will wave this. They raised the fee to $ 100 dollars for cancelling the second appointment that we didn’t need to begin with. The so called office manager named Debbie was extremely rude and bossy with no compassion at all. When we called to talk to the doctor about all this they claimed that they needed detailed explanation for the call for the doctor to call back, then we got a call back from the same rude manager with another lecture on the situation and that is when we hung up and were forced to write this review. DO NOT GO TO THIS OFFICE, the staff is heartless and rude and the last line of work they should be in is medical. I BELIEVE THE OFFICE IS THERE TO SELL SLEEP APNEA MACHINES AND THAT IS IT. APPARENTLY YOU CAN’T EVEN SPEAK TO THE DOCTOR CAUSE HIS STAFF WILL NOT LET YOU EVEN THOUGH THIS IS LEGALLY YOUR RIGHT.

Our family has received excellent care from Respiratory Medical Group. My husband was referred to Dr. Cheung several years ago when a lung lesion showed up on X-​ray while he was hospitalized with severe pneumonia. Dr. Cheung was thorough, knowledgeable, and decisive, and she expedited tests to get a diagnosis. Her calm, cheerful demeanor was reassuring; she clearly cares about her patients and their families. Happily the spot was benign, but there were some other issues that have required continued pulmonary care in the years since. Office visits have always been pleasant. Making appointments by phone is easy, we’ve never been kept waiting too long in the waiting room, and the staff has always responded to requests quickly. We couldn’t be happier with Respiratory Medical Group and Dr. Cheung.

I want to start by saying that the doctors in this group are great and very knowledgeable!
However, I have never dealt with a more incompetent and frustrating group of office staff members in my life. I called the office to get set up with some equipment from a third party respiratory supply company and it took the office 1 week to fax the info to them (not to mention that the company is literally downstairs in the same building). The third party company didn’t take my insurance. So, I needed the Muir Respiratory Group to fax my info to another company that I knew took my insurance. I called the Muir Respiratory Group on a Friday and the staff member said that, «I will give this to «…» to fax it on Monday. No initiative was taken to fax it herself and this left the opportunity for them to ‘drop the ball’ again. I waited for a week, assuming that they had faxed the paperwork and still hadn’t heard from the office…
They never faxed the paperwork and after calling the office, they said that I «never called them and never asked them to fax any paperwork». Calling me a liar on the phone left me feeling insulted and infuriated.
I understand that this med group is a business, but perhaps it’s time to hire a competent group of employees and pay them accordingly. The current group of jokers is costing them more money than they are saving while paying the staff minimally.
I would strongly suggest seeing a different doctors office.

My experience does not even come close to the 2 who felt the office was more interested in money. First as a cpap user I am extremely happy with my doctor and how he was able to improve my quality of life. I understand that in order to be supplied regularly, I need to be seen at least once a year. What would anyone even think that by paying for one visit they could receive unlimited resupplying. Also, I have compared the cost of going to my other doctors with this group, and while they are not the least expensive, they are not the most expenseive. Also, it is my experience that as long as they have a contract with the insurance, they only get the allowed amount of that insurance company. Lastly, I have found the staff to be very kind and even the office manager has spent time with me going over my insurance and what to expect. I have found that this office accomodates the individual and doesn’t transfer you around to different departments. Anyone can have a bad day, and sometimes as patients and if you have sleep problems, you can be cranky. I tend to treat the staff the way I want to be treated and so far (over 5 years) I haven’t been disappointed.

There are pro’s and cons, but overall moderate service.

No one discussed all the paperwork I filled out. No one discussed my medical history. Because all my past doctors had not written correct medical records and because I just discovered I had severe obstructive sleep apnea for over a decade and my past doctor in 2005 failed to discuss or order the sleep test I did not know I was so incredibly ill until I researched my own illness on the internet. Tests were never ordered. This office also owns Contra Costa Sleep Center and after a year I discovered my sleep test had been read incorrectly and a second opinion specialist informed me test diagnosis wrong. Wrong machine ordered. When I received my medical records from this office my records had MASSIVE ERRORS AND MY MEDICAL RECORDS HAD BEEN SENT TO THE MEDICAL DOCTOR AND MEDICAL CENTER I HAD JUST DISCUSSED I HAD FIRED FOR MALPRACTICE. Dr. Cheung wrote in my medical records nothing of what we had discussed and did not listen to me when I informed her the diagnosis wasn’t correct to redo the test. She did not explaint why she made the diagnosis. I also hand delivered a letter that my medical records were never to be released until I signed that they were accurate because of past medical errors by previous doctors.
The machine she recommended has failed three times and was returned defective and I refused another Bi-​pap machine that was defective because I only needed CPAP until I get a tracheotube surgery.
She wrote fraudulent medical records and wrote records to protect herself when I informed her about the wrong test she had read and another had to be done by another doctor and sleep center because the first test at Contra Costa Sleep Center did not find any pressure for any machine, yet she stated and wrote an Rx for a Bi-​pap at a setting that was completely inaccurate.

This is a top flight group — highly trained. Their people have headed up the Critical Care Unit at John Muir Hospital. Very comprehensive practice. I was impressed!

Not very well done. The doctor was in with me for 9 minutes. charged me $ 700 and gave me a dvd on sleep issues. He hardly made eye contact with me. I felt like he was the Henry Ford of Doctors and that I was another on the assembly line.