Pier 1 Imports

Michael H. at the Walnut creek Pier 1 just went so far above and beyond (gave a lot of time and effort) and I was merely on the phone. He was kind and professional and interested. I can’t imagine how awesome he must be in person. I am redesigning a room so I can more easily/​comfortably work from home and I know I was a little over excited to get the perfect curtains but he made it happen. His store was the only store in the country that still had what I was hoping for in stock. Few. Yay. And ask for Michael!

I went in for some dining chairs and Jane found me exactly what I was looking for! She was helpful and also found me some fun Fall décor to take home as well! Thank You for a great experience!

Disneyland for decorators! I get so giddy coming here! I change my house’s décor on a monthly basis because this place is inspiring. Lol! My goal is to make my home look like you walked through the door of Pier 1.
This place is my fav store! Always clean, great displays and great sales. Lots of parking and in a convenient location. I could spend all day there and I never come out empty handed.
Word of advice — Get there ASAP for sales because the good stuff goes fast.

My wife bought some candles at Pier 1 Imports in Walnut Creek. The sales lady asked if she’d like a rewards card because she would get a 20% discount on the purchase. My wife said yes but wanted to make sure that it was just a rewards card not a credit card. My wife asked three times during the transaction and each time the sales lady said that it wasn’t a credit card nor would there be a credit check. Sure enough she got a credit alert that a new account had been opened in her name. besides lying to its customers this was fraudulent.

This is a pretty small Pier 1, which is kinda a shame. I’ve come to expect rows upon rows of gleaming and glittering artifacts to get lost in and enchanted by from most other Pier 1 spots and unfortunately, this one falls just a smidgen short. It seems like it was a lot better when it was just across the street from the gas station on Mt. Diablo but maybe I’m imagining things. I swear that since moving down the block a ways, it seems to have suffered in size which makes it more difficult to find things and somewhat frustrating at times, which makes me feel annoying when I have to pester salespeople for help. The lone sales associate there today seemed flustered and understandably unable to manage by herself – even the savviest salesperson would be hard-​pressed trying to handle three customers and a pushy old lady trying to return an item whose only proof of purchase was being demonstrated as she spelled her last name REALLY, REALLY loudly. I was in search of frames for the office but with such a limited selection and my own frankly ridiculous color, texture and even brushstroke limitations (umm… Seriously!?) I eventually had to hightail it outta there and will be back on my photo frame quest tomorrow elsewhere.
All in all, I’d check the website before making the trip and avoid coming here just to browse unless you are in no way using the word «leisure» loosely!

First of all, I love the new store location for its ample parking, and renovations including great lighting and flooring. I must admit I stayed away from the old location because of the parking.
This review is mostly about the top notch customer service I received from the store manager, LuLu today.
LuLu went above and beyond to help me with my purchase.
I waited a longish time for a new cashier to locate my already paid for order and was under a time crunch — needed to get my transaction managed quickly. LuLu recognized that she should step in and assist the cashier to speed up the transaction.
After learning that the desk I purchased would not fit in the back seat of my car, LuLu asked me where I lived and could she drop it off to me on her way home from work. Really? So unbelievable! Without LuLu’s amazing customer service I would have had to make another trip to the store in a larger vehicle.
True to her word, LuLu put my desk in her SUV, got my address and dropped the desk off to me, even helping me carry it up two flights of stairs.
If there were more people like LuLu around, this world would be a better place!

I love this place. As soon as I walk in everything seems to be fine in my world. Maybe its the beautiful decorations or bright colors, but there is something cathartic about this place – for me at least. Great knickknacks and stuff for your home. Plus, during Christmas time, they have a great selection of ornaments and holiday decorations. I love coming here.

I went in to purchase outdoor furniture but they did not have it in stock so I had to order it. The sales person, who I assume was new, knew nothing about the merchandise I was ordering nor how to place the order. The more tenured person was not much help and I had to remind the sales person three times that I wanted 2 tables not one. A few days later I received an email indicating the order is ready for pickup. I call the store to confirm and I am told yes the merchandise is in but that I cannot pickup the merchandise because they do not have back room support and to check back tomorrow. It is absolutely ridiculous that I am delayed in receiving my merchandise because they are under staffed. By the way, the furniture I ordered was not oversized or heavy. Not sure if this is a local or company wide issue. It is highly unlikely that I will make any future large purchases that require ordering if this is how the process is handled.

I don’t mind this Pier 1 Imports location. Although parking can be kind of tight. It’s a door-​ding heaven kind of parking lot. I recommend parking far away from old people. Okay, sorry, I meant people who cannot park between the lines. Anyways, back to this location. It’s got a lot of great home décor, or even holiday themed ideas. From the outside, the building seems small, but it’s much larger than it seems.
They carry the usual, like living room furniture. Dining chairs galore, kitchen tables, ottomans and benches. Top quality wooden cabinets and bookcases. Wine stands, bean bags, huge stand up mirrors and framed paintings. Fancy top quality rugs, as well as memory foam rugs, surprisingly. Dining plates, utensils, and glasses. Patio furniture. Cool gag gifts, and many more! If you’re looking for cool holiday décor, this is definitely the place for great ideas!
I’ve only received ‘great’ service from this location as the employees seem up-​beat and helpful. I sort of favor the Pier 1 at the Willow Shopping Center in Concord versus this location, but I’ll usually come here if they don’t have a certain item I’m looking for over there. Or I can always shop online, and do a store pick up.
Tip: Look for email deals!

After being settled in our new home for quite awhile now, I wanted a new patio set for my back deck. I wanted to sit in style and comfort as I gazed out at my suburban existence.
Is scoured the interwebs for styles and ideas and kept coming back to Pier 1. I decided to venture in to an actual store to see what they really had.
Their furniture is expensive. But it’s very good quality. They also have levels of pricing. Like the high level, medium level, and a low level of size associated with quality and price.
I found a fantastic corner couch with ottoman. Every thing is priced separate between the couch base then the cushions. All outdoor quality fabrics for the cushions and the decorative pillows. I chose cream cushions with the tomato accent pillows.
They don’t have a large outdoor dining table set. I was in the market for that but have yet to find anything I like. They don’t have anything like that anyway.
If you get in there while they’re having a sale it’s well worth it. They also try and push their credit card on you, heavily. That’s when I have to shut them down by explaining how bad cards like these are bad for your credit. The average person doesn’t want to hear about credit scores so it usually works. Also, trying to convince me to get the card by saying I can buy gifts for people really isn’t going to work either. Credit cards should never be used for gifts.
Anyway, I’m boring.
Customer service was excellent. This store is my first choice in outdoor furniture now. Come in and sit on some. You might be really like it.

It’s Pier 1. They’ve been around forver so you know what you’re getting. Good quality products at a high price. I do find them to be on the pricy side.
What is so great about the Walnut Creek location is the new space they are in! It used to be a sporting goods store. It’s a huge space that Pier 1 has done a really good job with inhabiting. It seems really big as far as Pier 1’s go and they have great displays.
I will say that Pier 1 has great sales. When they need to move something you can get some really good buys.

I really like this new location right near Bonanza Street, on Mt. Diablo. The layout of the store is brighter, more spacious and cleaner. Parking is much easier and it’s closer to the center of downtown Walnut Creek.
Either you like Pier 1 or you don’t-and I’m a fan. The customer service is hit or miss. Sometimes they will be overbearing and other times no one can be found. They also tend to dote on any obviously rich patrons who are buying their entire dining room sets there-​which I get. Just don’t totally brush me off while I’m standing there ready to pay for my basketful of candles.
One last point, never hurts to ask the price of something before just walking away. I’ve noticed they don’t always properly label clearance/​sale items. There was a canvas I had my eye on and noticed all the others around it were marked down, while the one I wanted was marked full price. They checked the price and it actually was on sale for $ 24.99, down from $ 79.99, plus on that particular day they had another 20% off clearance going on-​hooray!
Definitely an upgrade from their former location and worth checking it out. Would have been 4 stars if not for the inconsistent service.

I went into Pier 1 a few weeks ago, and bought a pretty nice frame for my kitchen. Went I paid for the item one of the customer service people rang me up on a register that wasn’t working in which a receipt didn’t print out. She assured me that the transaction didn’t go through, so we went to another register and she processed the transaction. When I checked my account the following day I saw that I had been charged twice for the transaction. I figured I’d call so that they could easily fix the issue.
I called on 7/​24, they let me know they would call me back, but never did. I called again on 8/​1, they let me know I needed to go in with the receipt, which I did a few days later. When I went to the store the manager was very nice and informed me that the credit would be in my account by Tues, but nope nothing. I called again on ⁸⁄₆ and the customer rep sent me to the customer service line and they couldn’t help me. I called again on 8/​9, and the customer rep at the store was extremely rude. She informed me that the manager would call me back… lets just say that I’m waiting for their call still…
Sadly to say it was a very small credit of like $ 21 I’m waiting for; I just didn’t want to pay for something I didn’t purchase. The overall customer service experience was bad!

Pier 1 Imports recently opened here. many reviews here are a couple years old. (no doubt from the old location). store feels cramped as does the parking lot.
goods:
–glassware, ceramics, artsy stuff
–home furnishings, candles,
–small furniture items.
–no edibles nore drinkables
notes:
–interesting stuff but not enough to warrant a purchase.

Lizzie was so helpful in finding us things to buy! I realize that it is her job, but sometimes, no help is offered. My grandma purchased a gorgeous mirror, pillows, and glass candle holders. We would have bought a fancy velvet chair, but realized it wouldn’t fit in the car.
Don’t shop here if you don’t want colorful accents or pieces.

As my hubby and I drove down Mt. Diablo I commented, «Who even shops at Pier 1? It’s amazing that chain is still around.»
Once we got to our friends Lisa and Mike’s place — we figured out who’s keeping the store in business! Lisa waxed enthusiastic about all things Pier 1, even parading out a big bag of fall decorations she recently purchased. And since Starbucks is reviving the PSL this week (which means Pumpkin Spice Latte for all us non-​addicts), Lisa felt it was time to decorate in all manner of gold, leaves and owl. She and I had a fun time setting up her place, and when I said that I wasn’t allowed to buy any more decorations because of our Christmas Closet (ahem, laundry room), she just about dropped dead from a sudden cardiac arrest.
Apparently, because I pretty much only have Christmas decorations, I’ve lost my Bree Van De Camp Seal of Approval. Before you could say «PSL» Lisa and I were out the door en route to Pier 1. Walnut Creek’s P1 was over-​the-​top. Just the thing for a Tiffany’s/Neiman Marcus/​Restoration Hardware enclave of a town. As we perused the store, when I mentioned I didn’t have a single table runner — and that the only table cloths at home were two $ 3.99 jobbies I picked up at Ikea, a Kate Moss look-​alike who was eavesdropping on our conversation nearly dropped her spice candle. Into the basket went a table runner.
Lisa tried to sell me on some cool Halloween decorations — but they looked like they wouldn’t survive the flight back to SD in my suitcase. I settled for a fall medley of hedgehog, squirrel and possum made from coconut fibers, sticks and leaves. When I started to tally up things in my basket — I realized it was way beyond my budget! Fortunately I found a similar runner in the clearance section for $ 8.99 (much better than $ 34.99) and pared things down a bit.
Service was friendly, and while it was offered, I didn’t give in to being upsold on the impulse buys at the register. Back at home the decorations look pretty nice, but Chun P. isn’t too happy with my new fix. I’m itching to get some witches, ghouls and pumpkins!

I’ve experienced better. This store has cheap imports from Asia and South America, and it is not well organized. Go to the Concord store where the parking is better, the staff is nicer and the products are better organized.

I don’t come here often just because parking is difficult to deal with and I often forget about it being further away from downtown. Besides that the store itself is like any other Pier 1 and has the same merchandise. Staff is good but didn’t really offer assistance.
You can find great gifts here and things to decorate with and I often look here for unique items. I love coming to Pier 1 and seeing what they have to offer and try and catch stuff on sale.

Last weekend, I finally bit the bullet and stopped by this Pier 1 location. The lot as expected is pretty much ass so if you time it right and are coming from the right direction it is best to score a parking place right in front.
I was in search for a couple of items for upcoming events and luckily, I only had a limited amount of time to peruse or I could have done a lot more damage. I was able to pick up a gift card, some Hanukkah things and a couple of other things.
Although I would probably recommend the Dublin or El Cerrito locations due to the parking, this was did me just fine.

Pier 1 is an upscale Cost Plus with more furniture and less foreign made tschotskis.
Like Cost Plus, it is a decent place to look for sofa pillows, side chairs, and TV Stands that don’t look like they came from Fry’s Electronics.
Unlike Cost Plus, there are less kitchen items, foreign snacks, and imported wines.
It’s more like Restoration Hardware with more rattan, or Crate and Barrel with less place servings.
PIer 1 is here in the US. Pier 2, where they get most of their inventory, is undoubtedly in China.