Mike’s Auto Body

I would not recommend this auto body shop if customer service is important to you. I spoke with my insurance company and they sent me there. Five hours after they told me to go there I went there and they claimed they had no info. I called the insurance and they said for sure they did. They front desk reception was very unhelpful as what to do or why they didn’t have my info. They said I could proceed but I had to agree to pay if any charges. So I called my insurance agent again and she had to make a call to get things moving. 45? minutes later we are starting quote. Jeff was rude and impatient about my frustration in the lack of information. He took a look at my car and said I had to bring it back when parts were in and I didn’t need a rental as it was drive able. It was pouring down rain and the rear tail and break light didn’t work and the rear bumper was torn to shreds. He said it was drive able I couldn’t leave it. Again called Insurance and she said that’s not okay. You could get a ticket. Of course you can leAve it and we will of course ok a rental. Again she had to call. So The reception and Vince were gossiping and laughing at me and my frustration as I called
So unprofessional!
I hot he estimate several days later
And just a number took two weeks
And they said it would be ready Thursday and no one called
I called Friday and they said it’s done
And when were you going to call???
I pick it up yesterday. Mind you I just had surgery and all this is hard for me
And the check engine light is on and it wasn’t before
And of course they can’t take care of it and I have to bring it back
But I have another surgery Monday
It is the worst service I have ever received
Do they even want my business
You should treat customers who have been in accidents and stressed situations with kindness
This place sucks

I’m not going to argue about this topic. This review may be «outdated and unwarranted» to you but I just got my car out of storage. You see, I was overseas fighting for YOUR freedom the last three years. On the date my car was delivered back to me I had to roll it into storage the next day to leave for Afghanistan. Thanks to the actions of me and my brothers and sisters in service you have the freedom to say my review was outdated and unwarranted. You’re welcome Mike R.

Vince. P is amazing! I scrape my front bumper and back door against a brick wall and originally took it to another shop to get a quote. Was told I needed a new bumper and my side door panels needed to be repainted. Total estimate cost — $ 3k. Took it to Mike Rose (North main) and Vince told me they would repair the bumper and will try to buff out the side door. Estimate $ 800. Vince communicated with me during the 2 days they had my vehicle. During the 2 days, I was debating if I wanted to claim my insurance. Vince was so patient with me and did not rush me at all! He was very knowledgable and honest. When I picked up my car, he walked me out and showed me what was repaired and asked if I was satisfied. Awesome service! To top it off, they didn’t even charge me for buffing out the scratches! Ask for Vince and you’ll be happy!

We’ve been customers of Mike’s Auto body for years, but usually go to their Brentwood location. Always great service! This last visit was a mini-​emergency, my daughter’s bumper cover got caught on a curb (and basically ripped off) in Walnut Creek and we immediately thought of Mike’s, a few blocks away. We added a headlight lens repair to the list and they were able to get the part in quickly and get us done in a day! Vince and Molly were so helpful. Vince also went the extra mile and had the other (old) headlight polished up so they would both look new. Super happy! And my daughter is happy too. Her car looks great. HUGE thank you to the team at Mike’s!

I can’t believe what just happened! An hour ago I was at Miracle Auto body getting a quote to fix my car door (needed to be bent 2inches because it left a gap at the top and didn’t seal) and they quoted me $ 388. Then I drove down the street to Mike’s and the estimator Vince saw what needed to be done and immediately grabbed a shop guy to help him bend it slightly. They worked as a team and within 5 minutes my door was fixed! Closes properly and seals at the top like nothing was ever wrong with it. I am so thankful, they did this FOR FREE, and it was so easy and quick. I can’t believe Miracle body wanted to charge me 3.6hrs of labor plus $ 72 for 1.5 feet of weatherstripping! SO GLAD I GOT A SECOND QUOTE FROM MIKE’S. I will never trust another body shop.

Our vehicle was recently vandalized during a family outing on a 100+ degree day in Walnut Creek and our family of seven sweltered in a car with a broken window, glass everywhere and a feeling of having been violated. After discovering that there was no mobile service available to clean up the mess, we were all very hot, stressed and anxious. Our insurance company’s app recommended Mike’s Auto Body on North Main, so we went there and explained the situation. The team at Mike’s graciously vacuumed up all of the glass, covered the window with «crash plastic» and got us on our way in under an hour. They refused to accept any payment and were very kind, courteous and professional. They were fantastic and anyone looking for a great business to deal with should use them. It’s nice to see a place that understands the true meaning of customer service. Great job Mike’s!

I’ve been bringing my cars to Mike’s Auto Body for many years for various kinds of body work and I’ve always been pleased with the outcome. The staff are helpful, personable and professional. I especially like working with Vince who is friendly and kind. Melissa runs the front desk and she’s great too! I recommend this business to anyone who wants a great job done at a fair price!

I had some rock chips in the front of my Lexus and they were able to not only match the color but do such a great job you can’t see a difference. Now they are working on my pickup truck and are doing an awesome job. Friendly courteous service and flawless execution. Who could ask for more.

The owner, Mike Rose, really cares about building a quality business and being responsive to his customers.

Vince and his staff made my car repair the best part of getting into an accident. I got my car back in less than a week. Excellent quality in the repair. Car looked good as new. This will definitely be my go to place for future work. I highly recommend them!

I imagine it must be a tough job working at a company like Mike’s Auto Body. Specializing in estimates and repairs to cars post-​accident, you’re the automotive Grim Reaper. You’re likely dealing with very unhappy people, either hurting from getting smashed up in an accident or feeling like a bucket o’ crap for perhaps causing the accident. Some folks get good news — yes your 4-​wheeled baby is down but it isn’t out! Other times, they’re the doctor walking down the hall to tell the family that the patient didn’t make it. Even though these incidents put money in this local business’ pocket, they are not in an enviable position.
Vince Pita was unfortunately my car’s Grim Reaper. After a rear collision that left my Saturn Ion’s tush all banged up and miserable, I took my busted baby to Mike Rose’s based on their reputation both as a local business and from great word of mouth from friends when they had been in accidents in the past. Vince was very kind and gracious as he looked over my car when I brought it in for its estimate, taking photos and answering a few questions. He’s clearly very knowledgeable, passing on some info as to how Saturns in particular react to damage. Their front desk people were also very gracious and helped me acquire my rental car without a hitch.
Two days later, Vince called to pass on the news of my car’s estimate. He laid out the amount, and upon my request broke down all the elements of the car that would need repair and replacement to clarify his numbers. While I ultimately knew these were unhappy tidings as shortly later my beloved car was declared a total loss, it felt good to receive the information from a company and employee I trusted.
I of course do not wish this situation on anyone but if the day comes that your car needs a onceover, this Mike Rose location right off the freeway in Walnut Creek is an ideal choice. Wonderfully knowledgeable and kind employees. They do their jobs well and compassionately, and inspire true trust.

Spent $ 14,000 for a front end collision. My car had a minor issue on the rear quarter that I asked them to take care of. I was willing to pay for it if it was extra but figured it would be cheaper to get it done at the same time while they had the paint out. They blew it off. Got the car back, not all the repairs were done.
Headlights were aimed into oncoming cars. Had to come back to get those adjusted. Some of the mounting brackets on the bumper and grill were not reinstalled properly and some broken ones were not replaced. Alignment was mediocre.
Last, and worst, they incorrectly reinstalled the power steering line so that it rubbed against a sharp bracket. Of course it cut open one month later during a vacation. I was able to patch it up and keep adding fluid until I could get it back to them but no offer to cover costs to get it back to them. They replaced the damaged line and pump with non original.
I’d recommend Cook’s up the street or somewhere else first.
Update: my replaced hood has developed little dents in it so now I question if they replaced the original hood with an equal replacement.

The people here are really resourceful and advise you step by step what to do. I’ve never had my car damaged, so they made the process very painless. I recommend everyone go there to get your automobile fixed and touched up.

I was involved in car collision and even if it was not my fault I was a total nervous wreck. My insurance send me to Mike’s Autobody. In Walnut Creek. Nobody could have been nicer, helpful and took care of everything. Even the rented car!
They kept in touch with me. The service was excellent. I am driving my car for several weeks now and nobody could guess the car was in an accident. It drives like new and absolutely no problems.
I really appreciated their caring service. I do not wish accident on anybody, but if you are stuck, seek help at Mike’s Autobody in Walnut Creek.

We’ve used Mike’s for repairs to my 2004 Subaru Forester, and loved the quality service; with a fast turnaround the car still looks great.
Three weeks ago while driving my still new (to me) 2013 Subaru Impreza Limited out of the parking lot of my complex, I had a fender bender with another resident and my agent at AAA took the call, responded to my needs, and found Mike’s on North Main, which is about five minutes from home. I said we’d dealt with them before and requested their service for the repair work. During the process, Vince and staff were right there for me, and from start to finish I felt like I was taken care of. I had lots of questions, and all of them were answered, including getting a rental car while the Subaru was in their shop.
This afternoon I received a telephone confirmation from them and came to pickup the car after dropping off the rental. When I saw my car I barely recognized it, looks like it came right off the delivery truck. Mike’s work is superb. Vince deserves some high Kudos as well as do the rest of the staff. Once I signed off on the paperwork I drove away and ran a few errands. The car both looks and handles beautifully. (As was expected.)
For this level of service, they deserve five stars, and If I need any repairs in the future, I know where to go. Thanks Mike’s!

I found Mike’s Auto Body on Unilocal,so I should do my duty and leave a review so that somebody else will read this and choose Mike’s as well.
I drove around with rear quarter panel dents for weeks because I wanted to avoid the whole process of arranging the rental car, insurance issues and estimates, and all the other parts that go along with car repair that never seemed very coordinated in the my past experiences.
So when I finally decided to get the process started, I went into Mike’s for the estimate one day after work. Everybody from the receptionist to the estimator Dan to the project leader Mark was super professional and told me exactly how to deal with my insurance. Next thing I knew, Mike’s received the official assignment from my insurance and I was in a rental car — Mike’s had arranged it all and i had to do nothing. I love the girls at the front desk there.
We all know how perfect their work is from the other reviews here. It was indeed IMMACULATE and the damage was undetectable. But what was even more impressive was how streamlined every step of the process was. I even got a TEXT MESSAGE the day before it was finished to remind me to pick up my car. And this was TWO days earlier than originally estimated. Thanks, Mike’s and all the staff for a superb experience.

Been here several times now in the past years dealing with my car and that of my daughter’s. Attitude is great-​service is great-​work is great! Vince goes out of his way to help… even when the insurance company is not only confused but messes up! When insurance totaled my daughter’s car-​then forgot about it-​then said it was not totaled and I needed to take it away (wasn’t drivable)-I was calling everywhere to find someone to go and tow it out and give me a fair amount of money for it. Vince called me after insurance called him and not only didn’t worry about the car sitting there-​but made calls to have someone tow it out of there free-​and hand delivered me the money they paid for it-wow-that’s above and beyond the call of duty. He saved me a lot of time and trouble… I really appreciate his help and his honesty!

I had a pretty bad accident and had my car towed here. Of course, insurance took forever to process, and I couldn’t authorize work for a couple of weeks. Mike’s people were completely understanding and their estimate was lower than the adjustor’s!
A friend recommended this place to me, and I am very happy she did!
Thanks Mike’s!

Not happy to say that we have had to seek their services twice, once at each Walnut Creek location, and each time we were well taken care of.
Great communication between the insurance company, the repair shop, and the client. Rental car ordered and ready when we were. Car delivered clean and finished on time or before with a great warranty regarding the paint.
Good people who run this like a business and not a car dealership. I hope you won’t need them, but if you do find yourself in need of a really good body shop, don’t hesitate to give Mike’s a call.

I don’t know how this place could receive so many positive reviews. This is my first experience with Body Shops, but I had to return the car 2 times, and even then It wasn’t perfect. And they it took them 3 weeks (!!!) to repair the car (fist week was waiting for the parts). And the repairs always take longer than they tell you when you leave the car there. They promise to get it ready on Friday, and you don’t get the call back with the update even on Monday, on what’s happening with your car! If I could rate as «zero» I would for this particular case.