Mike’s Auto Body

I had the best experience at Mike’s Auto Body! Joe Padilla was absolutely amazing — incredibly honest, sincere, polite, very communicative and generous. Joe went the extra mile for me with his service. I was so impressed.
Driving to SF on the 680, somebody swerved in front of my Dark Grey Prius V; kicking up debris from the road that slammed into the front of my car. I was left with several scratches, a few dings and sadly, a missing front tow cap cover.
Needless to say, I ordered a new tow cap cover at the Toyota dealership. After the tow cap cover arrived (in factory black), the service advisor at Toyota suggested I take it next door to Mike’s to have it painted. Toyota in Walnut Creek has only good things to say about Mike’s Auto Body.
Joe Padilla took care of me right away. He gave me a very fair quote to prime/​paint the tow cap cover to match my 2014 Prius.
Just as Joe promised, my tow cap cover was finished the next day — in less than 24 hours. It was a perfect color match to my Prius and Joe also buffed out some dings and scratches near the tow cap cover and on the front and side of the bumper — imperfections that were a result of the road debris hitting my car. I wasn’t charged extra to do the buffing. This was simply a nice extra that Joe offered and did himself. How amazing is that?!
The tow cap cover is a perfect color match. The bumper was buffed out and looks amazing.
I really couldn’t be happier was this experience. I was so upset with this happening to my car and I had dreaded getting it fixed. I’m so glad I took it to Mike’s Auto Body on N. Broadway. Sharon at the front reception was very helpful and really, I cannot say enough great things about Joe and his service. Just wonderful, top rate, first class.

Mike’s Auto Body on Broadway — in Walnut Creek — really did a super excellent job putting my 2011 Yaris hatch back in perfect condition. I was T — boned by a driver who wasn’t paying attention when she backed up without looking. It took out the driver side front fender and caused considerable damage to the wheel parts as well. First, I took the car over to the Walnut Creek Toyota dealership and the repairs to the structure of the wheel were inspected and replaced. The tie rod was bent just enough to cause the tire to look strange as it was shifted about ten degrees on the upper side. After the work was performed at Walnut Creek Toyota, my insurance company AAA and the other driver’s insurance was USAA, and they both accepted Mike’s as the shop to do the body work. It was right next door, and in a mere minute or so I was at the door getting my estimate from Cliff… a very nice and knowledgeable fellow. He walked me through the repairs from start to finish, always making sure that everything was just right. The girls at the reception desk were always helpful and made me feel right at home. I am a very particular customer and I am a retired art restorer with a keen eye for color, thus making it perfectly clear that the work and color of the car must be done just right. I was assured that everything would be put back to original. Now, I can say that not only did they work to get the car done to perfection, but when I got the car back everything was detailed and looking just like new, even the tires! I have inspected every inch of the repair work and it truly is just like a factory finish. Parts, body work, attachment parts — everything. I am very pleased with the results and as a further note: I have received a telephone call back from the company to make sure that everything was just right and also an email with a feedback on condition of the work and satisfaction of my experience. I would highly recommend this establishment to work on your car. They truly care about customer satisfaction and the work is fully 100% guaranteed for as long as I own the car. They also said, that if any thing at all is wrong, to bring the car back any time for them to take a look and make it right! How much better can a company do to please a customer. I give Mike’s Auto Body a perfect score! Michael Cowles

Mike’s Auto Body shop in Walnut Creek is excellent! Scott Ross provided outstanding customer service. He was honest, thorough, and consistently kept us informed. The front office was great as well. You have to go to a body shop because something bad has happened to your vehicle. The team at Mike’s goes out of their way to turn a negative situation into a positive experience. Highly recommend.

A very friendly and efficient place. I have taken my car there many times (long story) and every time the service has been friendly and efficient. I’d like to give a special shout –out to Jason Laus, the farmer’s rep. He is great!

I found that Mike’s on North Broadway rated better than some other shops in the area by subscribers to Bay Area Checkbook. Mike’s also turned out to be in the network of the insurance company that was to pay. Having already obtained an initial estimate locally, I went to Mike’s and their estimate was $ 200 less than the estimate already obtained.
My experience here was exceptional, from start to finish! Employees were all courteous and moved through the process quickly and easily. Expecting to receive a remanufactured rear bumper, to my delight original equipment was installed. Paint job matched nicely and guaranteed as long as I retain ownership of the car.
I recommend and will use Mike’s on North Broadway whenever the need occurs.

Cliff helped me with an estimate on damage to my car after an accident. He was kind and efficient and all information on estimate was given to me (approx.) while I waited Everything was done in a timely manner in less time than expected and to complete satisfaction. Update was given within 24 hours with a change order and was pleased with follow up.
Cliff also buffed out a scratch for me that was unrelated. Service with a smile.
Would highly recommend.
Karen

Amazing customer service from start to finish. I came here after being rear ended and they were friendly, organized, and efficient. they fixed the damage and it came back good as new!

My wife’s Acura got sideswiped and after some research, I chose this place. There’s a large book of customer recommendations/​references in the lobby, their Unilocal reviews are mostly positive, and they are a State Farm recommended shop.
The good: my advisor, Scott, was extremely professional and knew his stuff. Their systems in terms of customer notifications/​updates are modern and efficient. And they do a good job of moving your car along the repair process and keeping you updated throughout.
The bad: when I got my car, I immediately saw several flaws that required rework. I’m talking paint runs, misaligned panel, and an area that was repaired that was not even sanded properly nor finished right. They redid those areas, ended up repainting the door, and it was better but not perfect. They forgot one of the protective decals that goes on the lower body panel (Scott ordered the part but I never got a chance to go back).
About a month later, my 2011 BMW 3 series got rear ended while parked and, despite my priori experience, I had it taken there, thinking it would quickly be totaled. It did end up being totaled but not before it had to be taken to a BMW certified shop. Kudos to Scott (a former BMW tech) for knowing that only a BMW certified shop would have the correct tools and equipment to deal with the glued/​bonded panels on a modern BMW.
Scott gets 5 stars, but based on the quality of the actual repair and lack of detail, I wouldn’t take a car there for repair again. Ironically my wife’s car got hit again and I took it to Jim’s Auto Body instead this time.

What a great experience for something that none of us want to go thru after an accident. Mikes auto body is just one of usaa’s preferred repair centers. I’ve used them previously many years ago with excellent results, so I went back.
My vehicle, an Audi, had both rear end insurance damage and a bit of front end shopping center shopping cart non covered damage.
Scott was the rep that provided the estimate, kept me informed on progress and final «happiness check» on the results of the repairs. Everything looks as new, mikes auto body did all of the coordination with usaa, and lastly During final checkout of the vehicle, the guys found that the tail lights were not functioning. Scott called me early Friday afternoon (promised delivery day) to inform and ask authorization to bring to Audi. Subsequent to that he googled and found a similar cast, had the repair crew check it out and solved the problem. I got my car back for the weekend.
Also, the front desk staff are incredible, efficient and quick!
Go there.
Paul

5 stars for a very honest auto body place. I Stopped by Mike’s last week with a bumper that had been in a minor accident. Unlike a lot of the other shops I went to that suggested I needed a whole new bumper, Cliff at Mike’s Autobody recommended a significantly easier and cheaper alternative… that did not generate any revenue for his shop. He bent the bumper into shape right there and sent me to his muffler shop for adjustments to my bent tailpipe. He also directed me to where I could get a couple of replacement cosmetic parts.
I have not used Mike’s for any major repair work but will definitely be using them next time I need to. Cliff was friendly and very selfless and for that I would highly recommend Mike’s Autobody.

Solid service. Friendly help and they seemed to be straight forward with all the insurance issues. Took there time to complete repairs, but better slow and perfect than fast and faulty. I’d take my car here again if I had another issue.

Jennifer is excellent! She was friendly while working out the details on my car getting towed to another Mike’s location that could repair my vehicle faster. This might seem simple, but I’m out of a car for many days and I appreciate the professionalism and courtesy extended to me by Jennifer. When people in customer service positions genuinely show care and concern it makes all the difference in the world. Thank you!

I took my car to this Mikes auto body because it was recommended by my Farmers insurance and Farmers gave me a slight break on my collision deductible. The first problem is that they had me sign a service review form that was to go back to Farmers saying I was satisfied with their work before they had performed any work and I was just dropping the car off to have the work done. My wife picked up the car when it was «finished» and I looked it over when I got home that night. The damage had been to the front right headlight, bumper and quarter panel. The bumper and quarter panel looked okay and the paint matched but they had left masking tape pieces all in and around the headlight they had installed. In addition, the headlight was clearly not positioned correctly since there was a big gap between the body on one side and it was almost rubbing against the body on the other. It was clearly different than the undamaged headlight on the other side. I took the car back to their shop and showed it to the person they sent outside to look at it and he told me that they couldn’t do anything about the headlight. They took it back and when I Came to pick it up again, the tape had been removed but the light was still misaligned. I needed the car back so I took delivery and vowed never to bring another car back there again. I also told my farmers agent about this experience. I understand that now farmers recommends Cook’s Collision.

I was referred here by my insurance company after having driven my car slightly into a ditch. Mark was the mechanic helping me and was courteous helpful and expedited the delivery of my car with in the time promised. He updated me daily with what was going on with my car. I picked my car up on a Saturday afternoon he did a full walk through having gone over all of the repairs– my car drove and felt brand new. :-) THANK YOU MIKES AUTOBODY I’d def come again.

Excellent job! Thanks Dave…

Kind, Competent, and HONEST!!! I highly recommend them, and Cory in particular. I had been having trouble closing the passenger door on my old car after a recent alignment, and then it seemed to snap a bolt and wouldn’t shut tightly. The first body shop I went to said it was due to an old (12 years) dent and the repair would cost more than the car was worth. But Cory took the time to listen, to look at the problem, and made an adjustment that got the door to close. A big THANK YOU!!! to Mike’s Auto Body of Walnut Creek at 2140 N Broadway.

I chose Mike’s Auto Body shop to fix the bumper of our van when we got rear-​ended and was delighted. A high mark is what I give them. From the customer service representatives (like Stephanie), the estimators (like Jason Laus) down to the technicians, everyone was exceptionally professional and courteous in all aspects of their business. Even better, the quality of their work was superior. Mike’s Auto body’s commitment to hold excellent standards of service is a classic example other auto businesses should pursue.

Excellent service — and beautiful work product…
need I say more?