Kim’s Nails Salon

I really enjoy the standard manicures and pedicures here have been getting them for years. Having said that, since I started getting acrylics my satisfaction level has gone down, way down. I’m really sorry Kim’s but you have made me bleed for the last time. Seriously, just about every 2+ weeks when I have come in for a fill you have mangled my poor cuticles to varying degrees. The last straw: a pretty deep cut on my thumb from my last fill is now crusty and infected. It’s only been a week but already 2 of my nails have broke off. I can’t really justify another visit.

Ups and down on this place. They massage you and they are very friendly. When getting a acrylic they are a little sloppy. Sloppy meaning I have a few cuts on my fingers.
Nails are nails to me, so I am not upset at all. Just a fyi incase you have high expectations. I’ve been here twice and totally recommend for a pedicure. Currently getting one as I type and it’s wonderful. So much massaging and exfoliating.
Appearance could improve but it’s nothing to complain about.

I’m always very hesitant to leave a bad review for a business because I know it’s very hard to please everybody.
I’ve been to Kim’s twice. The first time was great the woman who did my shellac was very nice and did a fantastic job. My shellac lasted for three weeks and was only $ 26!!!
The second time was not as pleasant. I went in for a shellac and pedicure. They sat me down no problem, I picked my colors and then they tried to push all the extra pedicure services on me. I did not want anything fancy, I just wanted a quick pedicure and my shellac done because I had a babysitter and I needed to be quick. Once I declined the extra services about three times they stop asking me and never spoke to me again. The woman doing my nails and the woman doing the pedicure spoke to each other the entire time in their language. I kid you not, the entire time! It ended up not bothering me too much because I didn’t want to chit chat anyways LOL I was enjoying my peace and quiet but it was rude service! On the bright side they did a great job and it was only 42 bucks.
I’ll keep going back because it’s a very convenient location, they do a good job and they’re cheap however the place is a hole in the wall and they’re not nice.

If I could give this place negative stars, trust me
I would. I’ve been here a few times before and never has a problem but, my last experience has left me very mad and insulted. I get off work at 4:00 so I decided to make an appointment for 4:30 because I wanted to just get in and go hence why I made the appointment. So I arrive at the salon at about 4:20ish when I walk in one of the lady’s doing pedicures asked me if I wanted a mani or pedi and I
Then responded telling her I had an appointment for acrylics and she told me to sit in the waiting area and didn’t even bother to ask my name to see when my appt was or anything. 15 minutes do by and still
Nothing. At this point I was a tad bit irritated because when you make an appointment for a place you’re supposed to be helped at the time you made your appointment. Then at about 4:50 a lady walks in and says she wants a manicure and they asked her told sit at one of tables, I stood up and walked over to one of the workers giving a customer manicure And complained to her that I has been waiting for over 20 minutes and I had an appointment and still haven’t been helped. She didn’t apologise just told me to sit down at a table right next to a customer she was helping and asked me to pick a color then once I sat down she asked me what color I picked and I told her white and she and the customer she was helping then both LAUGHED at me. I then asked her if something was funny? And she immediately stopped laughing. A few minutes later she was cutting my nails and asked me why I chose white as my nail color because it was an ugly color. After this statement I had enough and I got up and left. I’m disgusted and insulted that I was treated the way I was. I will not be returning and I will make sure no one I know will step foot in there.

Not a good for kids. They clearly have little experience with girls and do not communicate well. We felt uncomfortable and disappointed
I do not get my own nails done, so I can’t compare to other places. I asked if they would do polish (not manicure) for my 9-​year-​old daughter. It was supposed to be a special event to celebrate her moving to upper elementary in school. Everyone there had very poor English and poor pronunciation even of their basic services, e.g. «mani» and «polish». (Don’t misunderstand me — I am very open to people of other cultures, but for services on my body, I need people who can communicate well.) After finally communicating, they quoted me a very reasonable price ($ 10, I think). My daughter had prepared drawings of possible designs for her nails. They were elaborate — rainbows, butterflies, zig zags. (She had her nails done at another salon — Pinkie’s in Lafayette — where they did flower designs or some such, so she expected they could handle one of her designs.) They were quite perplexed. One man laughed when he saw the designs, and asked 2 other coworkers. Lots of discussion in their native language about what to do with my daughters designs. My daughter felt embarrassed. It was not the special occasion I had hoped for. They finally said they could do a simplified version of her rainbow and quoted a new price (Can’t remember — I think $ 15). Still reasonable, and I’m glad they told me up front, but it also made my daughter uncomfortable. Finally in the chair, the lady doing the nails was nice, made a bit of conversation. She also talked a lot to other coworkers their native language while working, which makes me uncomfortable — I feel like I’m not there. The actuall polish job was nicely done and she did one nail first and checked to make sure we were satisfied. However, my daughter told me later she was disappointed with the simplified design. She had been polite at the salon.
So the actual polish job was fine but the difficulties getting started took all the fun out of the experience.

I’m surprised at all the bad reviews — I agree with Marie O — this is the best mani/​pedi in Walnut Creek. I come here all the time and they always do a great job, I’ve never had to wait and they are all super friendly. Every once in awhile, I get my eyebrows done here too and they’ve done a great job with that too. The only negative is that they don’t have that great a selection of colors — well, they have a lot, but they don’t ever seem to get a new colors. I’ve been coming here a long time and it’s always the same old colors. But, not enought to subtract a star — since I usually just end up getting the same two or three colors that are my favorites anyway.

At the recommendation of a friend, I made an appointment with Nume sp? for a mani and pedi. I think she is the manager.
First of all she cut my flesh while trimming my big toe. Then when she assessed my heel callouses she informed me that it would be $ 5.00 extra. I admit that it had been a while since my last pedicure, but I have never been charged extra for a little pumice work. That’s why I went to get a pedicure! Also the extra $ 5.00 resulted in very little exfoliation. Lastly, she didn’t mention that there is a discount for cash.
The manicure was a hasty paint job. The massage was cursory. Never again will I patronize this chain of nail salons.

I’ve been here a few times and I always request Diem to do my shellac manicure. She does a fantastic job every time. The reason I’m giving one star is because of the owner. Tonight I was in there and the color wasn’t exactly the way I thought it would be so she was working with me to fix it. All of a sudden the owner yelled at diem during my manicure, making her so upset that she began to cry (and rightfully so). It was incredibly unprofessional of the owner to act that way towards her employee, especially in front of customers. I will probably come here again because Diem does such an amazing manicure but I have lost all respect for the owner because of her lack of professionalism and disregard for her hard working employees.

Wonderful staff, great pedicures and manicures! Reasonably priced.

I wish I could have given this salon a MINUS rating.
The results:
some nails cut very short, some left very long. VERY NOTICABLE
ragged edges on all nails
missing polish on sides of nails
polish covering cuticules, Polish started to chip on 2^nd day.
scrub slapped on then 3 rubs and slapped off,
water cold,
salon attendant couldn’t understand English enough when I tried to explain to him the problems
when I put regular shoes on my nails hurt because of how short he had cut some
The person sitting next to me came in after I did and the male attendant finished my mani/​pedi at least 15 minutes before her.
So if you want a mani/​pedi BEWARE of this shop! I wouldn’t send anyone there. Your feet and hands deserve to be taken care of by a professional.

I love this place… love the massage!

Jennifer always does a great job. Where I get frustrated is when you ask for a price on a service they quote you one price and then charge you another, stating «they didn’t understand what I was asking.» My mom, 3 sisters, and 3 daughters have been going to Kim’s for a couple of years. The past couple of times have been unpleasant. I got my first fungus. I’m sure a lot of people get fungus so I looked past the situation and started bringing my own nail file and clippers. This last visit I was quoted $ 35 for a service; mani, pedi, french manicure, and a silver lining. They ran my card for $ 47 stating, they didn’t understand what I was asking for. I hear them say this all the time. They speak English just fine and when it is not convenient then there’s a language barrier? I think not. We will never go back. Good customer service starts with not cheating your repeat clients… you just lost 8 customers from your dishonesty.

I get drug here once in a while with the wife when its time to get my crusty feet fixed. :) The massage chairs are great, and the people are very friendly. Its a clean place, and its our easy go-​to when Tiffanys on Main is too busy. Never experienced a wait here.

I visit Kim’s every couple of month’s for a manicure and pedicure. Sometimes I am the only man in there, but once — when the Niners and Raiders were both losing — there were 4 other guys in Kim’s.
Once I took my 84-​year old father with me. The gals really had some fun with us!
I’ve never made an appointment — just walk in — longest wait was about 10 minutes

Okay, so I’ve been here a few times because I like the extra little back rub. But the last 2 times have been such bad experiences, that I will never visit this place again!
The last time that I went, they messed up on my pedicure color when my friend and I specifically told them that and we were going to use the same color combination, and they also didn’t make my french manicure thickness match each other. Then my friend ended up with 2 different colors for her hands and feet when she told them that she wanted the same thing. Okay, that experience not as bad as our last disappointment.
So my cousin and I go for a mani/​pedi. The lady that did my pedi looked like she was digging for a hangnail, which I didn’t have because I would have felt it, and I would have said something. She stared cutting down the side of my toenail to my cuticle — owww! And when I asked her to stop, she acted like she didn’t speak English. Then she misshapes my french manicure. None of the lines are straight; like they are thick on one edge of the nail and thin on the other, and the error is not consistent. When I point this out, she conveniently doesn’t understand what I’m telling her. Now, I’m going to have to wait and see what this weird cut down the entire side of my nail to the nail bed is going to do when it grows out. To top it off, they didn’t give me a back rub after the horrible experience was over.
My cousin’s manicurist brushed nail polish on my cousin’s sweater. my cousin then asked if she could take it off before it stained. So the manicurist sighs and gets mad at my cousin for complaining about her sweater, then pours acetone on it! And it stains by bleaching the color out of the sleeve. This was not a cheap sweater, and now it’s ruined. Then when the manicurist is doing her french manicure, she asks my cousin if she wants thick or thin lines. My cousin states that she wants thick. So the manicurist gives her a pen and says «write it.» My cousin asks, «do you want me to write on my nail?» The manicurist replies, «show me how to do it?» Well, if my cousin knew how to do it, then we wouldn’t pay other people to do it for us!
You know, I really just wanted to go here and get the back rub that is just the little extra something to make this place okay, and neither of us received one at this last visit. The back rub sucked anyway, but sometimes a little something is better than nothing. I even returned to this salon after they told me that I couldn’t get my feet rubbed because I was pregnant. I WAS NOT even pregnant. I kept telling them that I wasn’t having a baby, and they just talked over me and talked to each other, and telling me «oh, you have baby?» and «when is baby due?» OMG! Just tell me if you think that I’m fat in one area. But even when I tell you that I’m not pregnant, please listen to me.

I walked in to Kim’s without an appointment. They took me for mani pedi right away. Tammy did a great job!
What a fabulous massage!
Leg scrub, foot massage, It was dee-​vine!
Mani was thorough and hand massage was very good.
When she moved me to the drying table, there was also a shoulder massage. So, yes it is all about the massage for me!
And $ 30 for mani pedi. lots left over for a big tip ;) Thank you!

This place was referred by a friend. Got a mani/​pedi for $ 28 cuz I paid cash (it’s $ 2 more if you pay by credit card) plus $ 3 for French on my toes. I’m happy with the results.
Not only did the lady massage my legs, feet, arms, and hands for a good 15 – 20 minutes, she even massaged my shoulders and back when I went to dry my nails. That was a pleasant surprise!
The people are friendly. I didn’t get that feeling like they were talking about me in their language. I will come back again.

I went there today. Actually I planned to go there long time ago becouse my friends they work next door Oishi Sushi but I never get a chanse.
So I got mani & pedi which is special price $ 28.
I did like they service. They not rude at all very welcoming n really clean. I highly recomend this place.

This place was absolutely awful. I have very small nails (not necessarily short, but just very small) and I went in for a mani/​pedi with my friend (her Mom was paying and called in the day before with her credit card information so we wouldn’t have any complications). We got there and had to wait a while as they only had one person working and she was with a customer. Fortunately, another lady came later on so that we’d both be worked on at the same time.
The manicure LOOKED good, but the manicurist was so rude about my small nails. She kept making remarks like «these are too tiny to work on» and «i need a magnifying glass», etc. –they are NOT that small. Seriously. She was just being ridiculously rude. The entire manicure proved to be a very embarassing experience.
Then after the manicure, I guess they’re supposed to give you a back massage while they’re drying, or something. It was a pathetic excuse for a massage. It probably lasted less than 30 seconds and it was very rough and painful. Atleast mine wasn’t as bad as my friend’s! The lady who was working on her was practically beating her with a wooden spoon while laughing about it with her coworker (my manicurist). I couldn’t believe the service we got here. I can’t believe anyone would give this place higher than a 1 star. I’d give it negative if I could.
The pedicure was fine. I don’t get my feet done (I don’t see a point), and the rude remarks continued: «I see you don’t get your feet worked on», «you should really get your feet done more often», etc.etc. REALLY? What kind of customer service is that?
To top the whole experience off, the person who took my friend’s mom’s credit card information wasn’t there and they wouldn’t let us leave without seeing pay for their work even after we explained a billion times that it was already paid for the day before. So we ended up having to pay double for their already terrible mani/​pedi even though it had already been paid for simply because the employees were retarded.

After looking on to Unilocal and hearing about the special for a manicure pedicure set and the back massages I decided to try this place out.
I was extremely disappointed.
I’ll do a basic run down for you guys. The place was pretty clean, cleaner and nicer than the one I usually go to, but they didn’t have many people for the size of the salon.
I’ve never had a pedicure before so I decided to try the special price for the set out… except it’s not 25 dollars like advertised unless you pay with cash, it’s 30 with a card. The foot rub/​scrub was very nice but the water was cold and they left the lotion on my legs. Since I’ve never had a pedicure before I’m not sure how to rate that, but it was disappointing since the polish does not look right or well done.
Then I had the manicure which was clean yes, but so badly done I could cry. I’d gone in because my pinkie nails and etc were so long they bothered me and they did nothing to fix them like my usual place does. The polish looks like I did it at home and some of my nails were left ragged on the ends. They also left the oil and lotion on my hands (yes there was no warm towel here) and I had to go wash my hands at another place because they were so wet and gross. When the guy looked at my nails and pronounced them dry I went to pay, only to mess up one side of my nails because they were not indeed dry.
The back massage was nice yes, but not worth just going for.
When I got home I had to wash my arms, hands and legs again just to get off all the stuff they left on me.