Jamba Juice

Ok so I have been loyal to this jamba 10 years but lately I dread going to this location. Some of the staff is great. The rest, well we won’t go there to keep this short so we will just say horrible rude, unprofessional and incapable of making drinks right. About 60% of the time, I get drinks that taste awful. Mind you, I have been getting the same few drinks for ten years so I know how they SHOULD taste. Lately I have even been getting foreign fruits in my smoothies. Like getting mango in a drink that doesn’t come with mango. When I say that I get mango I mean the mango overpowers the extra strawberries that I asked for. I only still go here because it is the closet one to me.

OVERCHARGING:
I’ve had really mixed experiences with this particular Jamba Juice location. I moved to this location recently and have been here less than 10 times. The first time I went here, the service was fast and the two staff there were extremely friendly. Later however, I realized that I was charged twice on my card. I went back to the store weeks later and there were different workers there. They couldn’t give me the refund but they were helpful and gave me the managers number. Though I never reached out to the manager because it seemed like a hassle, I thought I would just settle since the staff were really helpful and seemed concerned.
SERVICE — UNPROFESSIONAL:
Week or so later, I went in late in the evening to the same location and again completely different staff. This time… it was terrible. There must have been 3 or so staff. The staff working the cashier was talkative but not professional at all. She was engaging in conversations, not work talk, but personal/​private life talks with the other workers while helping me. To add onto that, a friend or a worker that was not on-​shift went into the kitchen/​blending area and they all started chatting. They actually all started singing at the top of their lungs and snap chatting it. And they actually screamed to the song too… they were LOUD. Another customer who was waiting for his drinks was just as shocked as I was. I’ve never encountered such unprofessional and insensitive staff at any food service before. When my order was ready, they did not call my name or call out the order. When my order was up I was the only person in the store at that point, and yet they did not let me know. They saw it sitting there but they continued to talk to each other.
I had another bad experience at this place tonight. The cashier was not in her uniform and while taking my order she was asking the staff there «are you working? because I don’t work here». I don’t know if she was off-​shift and working OT or she really didn’t work there. Anyhow, after paying for the order she just gave the card back to my bf. She didn’t say «Thank you», she didn’t ask for our names, she did NOT give us a receipt. She started talking to the other staff and got on her phone. When we asked her can we have the receipt, she didn’t even look up from her phone and muffled a «yeah». And then another worker gave us the receipt and they continued on with their personal conversation.
INCORRECT ORDER/​INCONSISTENCY:
(Continuation of tonight) When our orders were ready, mine was made incorrectly. I ordered an acai bowl and they did not add honey onto it. Honey is one of the listed ingredients for this item that’s usually topped on the fruits. It’s not a big deal… if this was the only issue but it wasn’t. The strawberries in the bowl were obviously thawed frozen strawberries and it was just slimy. Also the acai blend itself was completely solid. there were chunks of ice in it still. I’ve ordered here some other times in the afternoon and the acai bowl was completely different. The strawberries were fresh and the consistency of the acai mix was actually liquid and not in chunks with visible ice in them. I have pictures as well and would be glad to post them but I’m guessing because this is my first post I cannot?
I just hope that there will be better training/​management on some of the night time staff because they are really just out of hand sometimes. Probably not going to come back during the night anymore because frankly, the night staff has been pretty terrible in terms of service, attention to customers, and making getting the food right.

I love Jamba Juice and I really like that they have a rewards program and give discounts on smoothies and food items. This location is clean and the staff is very friendly. The last time I was here, their credit card machine was having issues so they apologized and gave me my items for free!

I love this location, the place always is clean and staff very friendly. They always make my smoothie just right thanks guys!!!

I love this location! Everyone here is always friendly compared to other locations!!! I usually do an online order, and when I get there it’s paid for and ready to go. I will pass up the crescent plaza location to come to this JJ.

Simply the best spot to stop and grab a Jamba. The employee Kevin went above and beyond for me. Give that man a raise!

Apparently when you ask for a large, they serve you a medium in a large cup.
We ordered a large Caribbean Passion which cost $ 5.75… It was a little more than half way filled. Good smoothie, total rip off.

Came in right before closing in my PJs and staff was nice and happy to make my jamba. Seem very clean. Thanks guys!

Usually order a Protein Berry Workout, large, they so rarely fill it to the top. For six bucks plus, I want my cup filled to the top. Other than that pet peeve, it is a decent smoothie although I find them too sweet, even the vegetable/​fruit mixes. I wish they could come up with a smoothie with far less sugar and more veggies. I also feel that the prices are too high for the size and quality of the fruit they use. There is usually a coupon that prints off with your receipt offering buy one, get one free, if you participate in a survey online. They rarely hand these out unless you ask.

They always make our order right every time (because we always order the same thing every time) :) However, the staff are friendly and atmosphere is simply a wonderful place to be in (very clean, a bit of seating outside and inside). They’re very accommodating when it comes to families like ours. For example, if we order a large smoothie to share between the three of us, they’ll put a bit of it in a small cup for our little one, and my husband and I will share the bigger cup.
Sometimes, they even give our kiddo the color changing straw, which is an awesome little surprise for him :) We’ll continue to come here like we’ve been coming here for the past 2 years :)

Stick with the Smoothies! Stay away from the Bowl. Go to Vitality Bowl if you want a yummy Bowl. Got a Bowl at JJ and the fruit was horrible and mushy.

Of all my years of fine dining, I have never had such a miserable experience. As me and three friends entered the store, we were enticed by the smell of fresh fruits and juices. But that’s where the happy part ends. We ordered our smoothies with four people at 10:45. The people in front of us got there’s after 5 minutes. 20 minutes afterwards, one of the workers (who will remain anonymous) told us it would be another 15 minutes. I was not pleased to say the least. I wanted to jump over the counter and make it myself. So if you want to waste half an hour of your life waiting for your smoothie, please go to Jamba Juice on Bancroft.

I’m very surprise of your advices Heypler!!! This jamba juice is dirty! Have you seen how they clean? Have you seen whats happen when something fall down?
Personnally, I’ll never go back.

Very slow service and the lady making the drinks is really rude. Only if i can give 0 star.

The first thing I noticed when I walked into this Jamba Juice was how clean it was. It was 7 p.m. so perhaps the rush of daytime crowds had long passed — but still it was a couple hours before closing. The two guys working tonight were cleaning up but stopped to greet and help me. I was meeting a friend who had showed up first — I sat down at a (clean!) table with her and her boyfriend to look over some papers and happily reminisced about once upon a time sixteen years ago when I was the seventeen year old behind that juice counter.
I talked for a minute with Josh and Thomas before I left — they were really friendly employees. No music playing (perhaps there’s a manager somewhere reading these reviews), and they actually seemed happy to be at work. I enjoyed my visit in here much more than the last time I was inside a Jamba Juice, and I left with a smile on my face!

Very clean restaurant and the people are always nice. Fairly quick service and close to my home which is convienent.

I was in the mood for a Jamba as it was a nice warm day during the summer so I stopped here and got a Aloha Pineapple, though I usually get the mango a go go, I do get the Aloha Pineapple when I can because not all Jamba actually have this smoothie.

Been to this location a few times. Usually it’s cool.
Today was rather sloooowwww, as far as service, but once we got the drinks (Carrot Cayenne & Citrus Kick), they were great!
I like that their interior is spacious and always tidy. Outdoor seating is also available.

It’s Jamba Juice and I love Jamba Juice but I’ve been hard pressed to find a location with decent service, conscientious employees and an interior where you can actually HEAR yourself or anyone around you.
This location employs the usual teenage set, who are often more concerned about whatever it is teenagers are concerned about than serving me my smoothie. I get it-​you make minimum wage and don’t want to be there. As long as I get my order made correctly, I can deal with it.
That being said, the music is always blasting in here-​to the point that I can barely shout loud enough to place my order. The workers seem to act like this is all a mystery to them and there is a lot of scurrying that appears to go on behind the counter, but little hustle to actually get the smoothies made and customers out the door.
But, what can you do-I’m a fan of their fresh squeezed carrot juice, their all fruit and veggie smoothies and the fact that I know what I like when I come to this chain. I’ll keep coming here, the workers will keep irritating me and I’ll keep overpaying for my Orange Carrot Karma smoothie.

Gave them another shot.
Service was fantastic… Veggie juice (instead of smoothie) tasted fantastic :)