IRS Tax Payer Assistance Center

My experience here was great! There were very clear signs directing you to the IRS office in the building from the parking lot (plenty of parking too). I was ½ hour early, but was able to sit inside the building (not locked out) until they opened.
Martin, the tax advisor, was absolutely fantastic. He was very ‘lively’/alert, personable, efficient AND thorough. One thing that stood out was that Martin provided the data I needed (in case what I requested was incorrect).
The «security guard» (don’t know his name) was extremely welcoming, personable and efficient. He prepped everything to make sure we knew everyone was ready and kept everything moving quickly.
I was the 5^th person in, and was very quickly called up.

Customer service is good if you can get in. The office is open until 4:30 p.m. this is my second time here coming in the afternoon where they have put a sign over the ticket machine saying sorry we are no longer giving new tickets to be seen today. This is a joke I work they work if we are in the door before 4:30 by a half hour or 2hours we should be seen. Can’t get an appointment but can’t be seen either. This is complete idiocracy

Unfortunately, this location lives up to all of the stereotypes about government workers and the IRS. I walked into the waiting room and was greeted by a «security guard» slouched back in his chair who loudly said, «hey buddy… how can we help you?» This was said with a room full of people waiting to see someone for tax assistance. I simply told him that I needed to speak to an IRS representative regarding an important issue. He told me to remember a number, and take a seat. About 15 min later, he left the room to take a personal phone call, and chaos ensued as new people came into the room and others got called. He never returned.
About an hour later, some guy comes over to me from the IRS and asks me what I’m there for. I briefly explained my my concerns and he told me that I might not be seen that afternoon. I asked for clarification since it was about 2pm in the afternoon and the office closes around 4pm. After already waiting for about 1.5 hrs, he was telling me that I might not get seen in the next 2+ hours and that this local office could not help me with the identity fraud issue for which I was seeking assistance. He couldn’t tell me where to go, who to call… nothing. Furthermore, he acted like he couldn’t have cared less.
For those who wonder why so many people hold negative stereotypes of government workers, here is yet another example of why they do.

I have never been more humiliated in my life. I must have spoken to the rudest woman in that office. I thought I was going in with a super easy question and confirmation on my quarterly taxes. The response was, «Read the paper and fill it out. It’s that simple.» I knew I was going in with something not complicated whatsoever, so why such a rude response!!! All I wanted was to make sure I was sending the IRS the correct amount of money and not be fined. I even tried calling to complain about this woman, but the telephone number is just an automated machine that hangs up at the end, so this is the best I can do. I should have listened to previous reviews before stepping into this horrendous place.

More like tax payer humiliation office!!!

Death and taxes… Not sure which one is worse? Try hanging out at the IRS «help center» which is an oxymoron. I arrived at 10am, took my number and waited 3 ½ hours for someone to tell me that they could not help me with my question… So they referred me to another agent, after I waited another 30 minutes for him to finish his lunch. He went through the process with me, and confirmed to me that I am doing everything required from the IRS correctly… OK, so why did I get this letter? And why did they tell me on the phone that I was doing everything wrong?. .. His simple answer…“I don’t know”… Really???
So back to square one… I have a paper showing I have to pay a fine, a person on the phone says I owe the fine because I filed incorrectly, I have a physical person who went through my paperwork and says I am doing it exactly as it should be, and he doesn’t know why I received the penalty.
Death or taxes.. .. I’ll take death.

«NOTHING IS CERTAIN EXCEPT DEATH AND TAXES.»
Benjamin Franklin, 1789
Thank goodness this IRS location still had the forms I needed available this morning. Only a few days left before penalties are issued for companies that haven’t filed 1099s. Or for companies who need to file corrections… on EVERY single subcontracted company they work with, because «someone» forgot to include all the recipient TINs. (Major oops!)
A limited number of forms are still available to walk-​ins — no assistance is required and they are on a table near the entrance. If you need assistance, that’s available also. The services provided include:
Account inquiries and adjustments
Multilingual assistance (150 languages translated)
Federal tax return preparation
Payments and payment arrangements
Tax forms, and
Taxpayer IDs (TINs)
Only about 8 days remain until your 1099s, 1096s, etc. need to be stamped — but if you still need help, this is the spot!