Galaxy Nail Spa

This place is no where near as talented as many other walnut creek salons. They are also very rude and do not care for their clients in a professional manner. I had an acrylic fill and shellac done on Saturday. Yesterday, after only one day, the shellac peeled on two nails and those two nails also broke. I went back in today and they refused to help me. I was appalled. I would never go here again.

I will never return to this nail salon. I made an appointment one day in advance for my wedding anniversary. After hauling my sleeping newborn to the salon Sunday morning I saw a sign that their credit card machine was still down. I was never told to bring cash when I made the appointment the day before. No apology and I was told to drive to target to take money out of the atm.

Galaxy Nail Spa is your average nail spa. Galaxy is located on N California Boulevard in Walnut Creek and is really the only nail salon in the immediate area. There are definitely other nail salons in Walnut Creek, but they are quite a walking distance away. Galaxy is a large spa — there are over 10 pedicure chairs and over 4 manicure stations. There are a fair amount of employees working there, so they can accommodate walk ins as it is not prime time and they aren’t too busy. If you have to have your nails done at a certain time, I would definitely recommend making an appointment. The nail technicians are not created equal — some are better than others, but, overall, they do a satisfactory job. They offer everything from your basic manicure and pedicure to gel manicure and pedicure to more complex spa options. I’m usually pretty satisfied when I get my nails done at Galaxy, but I’ve definitely been to better nail salons.

Appointments mean nothing here! Waited 40 minutes for my appointment and felt rushed the whole time. Was never asked which mani/​pedi I wanted, so didn’t get the full treatment I was going to ask for. Disappointed because I used to love coming here. Time to look for a new place.

The only reason why came to this nail salon is because Ruby was so good at doing nails. However since the new owner has taken over and they have gotten new nail products the nails don’t stay on. The only reason why kept coming here is because my nails would last three weeks. Since the new owner my nails are popping off at two weeks. I even paid extra money for a full set last time and still at two weeks, one nail broke and three nails are lifting. Also every time I show up for my appointment she’s running late.

This used to be my favorite nail salon. No more. The business has basically been abandoned by the owner and is going down fast and it’s really unfortunate. All the ladies there are great, but it’s out of their control. Hard to get them to answer phone, long waits on weekends, broken light fixtures everywhere, etc. You can feel the tension there between everyone trying to hold it together. It’s too bad… I hope someone steps up to get it back on track.

Maybe I don’t know who to see, but in the times I’ve been their as a walk in, they don’t show you love.
I felt like my service was an inconvenience for them today.
10 minute mani for $ 16 with gnarly, raggedy cuticle care. I left with my nails looking worse than when I walked in the «spa».
But, they do have a large selection of OPI polish. Services under $ 20 are cash only.

I’ve been coming here for 6 years and in the last year due to management problems this place is going down hill, high employee turnover and not being cleaned very well. The bath room is dirty! Needs a real good cleaning! As soon as my nail tech leaves I will too! Buyer beware!

I rarely write reviews but I’ve got to warn people what a bad experience I had.
The gentleman at the front was incredibly kind and accommodating however Michelle, the woman who gave me the gel mani/​regular pedi, is why Galaxy Nails is only getting one star.
For $ 80, I have a pedi that is already ruined, on three toes. And the polish had an entire gel mani time to dry. I infrequently get pedi’s as my gel manicure is every other week — I figure out of the two, I can paint my toes myself. It’s always a treat to get a pedi bc it routinely lasts an average of three weeks to a month. Huge disappointment.
The gel mani is all around bad — my nails were filed well below the acceptable «area» that every other manicurist seems to be aware of. There were three layers of clear gel applied which caused it to be thick and the clear to spill over the nail. If you’re a regular gel client, you know exactly what I’m talking about! The painting itself was lackluster w one coat not covering the below coat, creating two different colors.
I’d probably only go back to Galaxy if I had no other choice.

3.5 rating from me. Did regular mani to take a break from gel and could have been done more cleanly. I can see the separate layers. But overall acceptable for a quick mani pedi, which is what I was looking for.

Michelle at Galaxy took excellent care of me! I did the shellac manicure, basic pedicure, and brow waxing. She was friendly, skilled, professional, and nice. I loved the cleanliness of the entire place and their commitment to sanitation while maintaining a cute modern nail salon atmosphere

My usual nail spots didn’t have any last minute appointments on Sunday for 2 pedicures so I decided to try this place. I called to make 2 appointments for 2:45 and the receptionist said they could take us. W showed up a little before 2:45 and had to wait. We were finally seated at chairs and told that someone would be with us shortly. No water was turned on for us to soak our feet or anything… finally around 3 someone began working on my moms feet. Shortly after someone began working on mine. Let me just say that my pedicure was over by 3:25 and I had a cut toe because they were rushing through. I get pedicures pretty frequently and really enjoy them, this was a very unenjoyable experience and I will not be going back. Side note… children of the owners or employees were running around the salon, I felt like I was at a daycare.

4 Stars for Alicia
Minus 1 Star for high pricing schedule
I just got a pedicure from Alicia (uh-​LEE-​see-​uh) and I’m so happy with the whole experience. Chose the citrus sea salt scrub option ($ 40) and stacked on an additional, more intensive treatment (removal) of the hardened dead skin on bottoms of my feet for $ 5. (Honestly I’ve had plenty of salons include this at no extra charge, but ocassionally a salon will only do a half-​hearted effort.) The message was really wonderful and my nails look fantastic. Is this the cheapest around? Absolutely not. But the salon is large with nice chairs and soothing colors/​décor, and I’ve never had to wait. My time is worth the extra money I’m spending here. (We all probably know that most salons will tell you to «come on over now!» when you call to ask if anyone can take you, and yet you get there 10 min later and discover that everyone is in the middle of an appt…)
I’ll be coming back to Galaxy and I will request Alicia! :)

I came for a pedi. I rarely get my nails done so it’s always a treat. Daisy was great! She was kind and detailed. My favorite part about this place is the sanitary aspect. All the equipment they use they unwrap from a sterile package, even the water tub has a plastic lining they change after every person. Well ventilated and friendly. Love it.

This review is specifically for Tina. She was not friendly and seemed irritated the entire time. I came for a shellac manicure during my lunch break. She used the wrong type of light to dry my nails and it it failed to dry. She had to redo my whole right hand and she seemed annoyed the entire time. When she was done, I noticed my right thumb was all wrinkled and there were bubbles thru out my other nails. She said, «I already put the top coat on.» She was going to fix it but I couldn’t stay as I had already been there for 1.5 hours due to her first mess up.
They charged me half of the price and said I can come in later today so they could fix it and charge me the other half. I don’t have time and so I’ll have to live with this ugly manicure for 2 weeks. So unsatisfied!

This PREVIOUSLY was my FAVORITE nail salon. Oh how the mighty have fallen. It’s been a steady decline in service the past couple of years and i can’t give them any more chances. ALL of their BEST nail techs have moved on and whats left is a shell of the former shop. First of all they no longer offer the same services as printed on their «Menu». But they refuse to update it which seems like false advertising to me. Second as I mentioned before the techs that knew how to do nails and shape them properly, they are all gone. My nails are lopsided still after asking her to fix several times. Then this woman (because im trying to refrain from cursing) used a nail buffer on the back of my hands and i have several scratches that are now scabbed over (see pictures im posting). That was the last straw for me. And she had the nerve to get an attitude when i asked for neosporin which they never brought! NO bandaid. No Discount. No apology. Nothing. I’m totally disappointed. Another nail salon bites the dust. Ugh. My search continues.

I have been here in the past and it has been ok. But this last time was horrible. The girl that was working on me was not nice and totally aggressive with me. Had a bad attitude also. There was no massage at all. The manicure was a joke. You can’t even tell I got one. I did not have a good experience which makes me sad cause my friend I was with had a great one. Maybe I just got a bad apple?

Randomly came in here for a mani after getting my hair did at the blow dry bar. The gal who did my gel mani was sweet and comfortably conversational. I got a gel mani for $ 35. Clean place with sterilized tools. Lots and lots of gel colors to choose from. I mean I’m talking all colors and hues in the spectrum that you can imagine.

This is just going to be weird… Leaving a 1 star Unilocal review for a place that I was (until just recently) the duchess of. I was a loyal patron of galaxy for 3+ years. Usually a mani/​pedi is a fantastically relaxing experience there… Most of the ladies know what they’re doing and listen to customer direction.
A few months ago I made an appt. for a «regular» mani/​pedi… As I planned on leaving for a trip in the days following and wanted to get a fresh mani/​pedi –quicky…right before I left.
When I walked in– the person at the desk «sized me up» and upon learning that I wasn’t looking for a shellac mani /​high priced pedi package… I was handed to the new person they had just hired. I think it might have been her first attempt at doing nails — Ever. She did not speak English and she did not understand what I meant when I requested she use one of the products they sell there.
I told her no polish on my hands and she proceeded to paint my nails a «natural pink» anyhow– which I messed up and she proceeded to cake on another coat of the pink polish. My nails weren’t straight and were painted lumpy with bullsh@@ polish she insisted I get. She looked at me like I had 3 heads when I asked her to remove it.
SURE-​Everyone and everyplace can understandably have an «off day» but this one was enough for me to absolutely swear off the place.
I didn’t come in looking for a cheap mani/​pedi. That being said– this place is NOT cheap! They’ve got nerve charging top dollar for lackluster service.
Done! Bye galaxy nails.

I got a classic mani/​pedi for my 30^th birthday in Vegas. The mani was gel and I was surprised to see their color selection for gel polish. Literally every single color they had was available in both gel and regular polish. So cool! Both the mani and pedi were relaxing and well done. I am very pleased with my experience. This is the best mani/​pedi I’ve ever gotten and I’m so glad they are conveniently located on California in Walnut Creek. There’s plenty of parking inside of the Mercer parking garage and street parking at parking meters (which take debit/​credit cards). The salon is clean, smells good, and the staff is friendly and skilled. It felt like a truly relaxing pampering sesh. I will come back again and again.
The only thing I didn’t like was my neck rub. Personal preference. I just wish they asked before they started. I just don’t like lotion on my neck/​back. It grosses me out. That being said, it did feel great and the lotion was not greasy. I actually asked if they sell it there because I liked it so much. They do!