Cushing & Gan Optometry

I walked into the office with no expectations. I sat by accident on my Italian glasses and they became mangled. The lady in the front office looked at the glasses and asked me to take a seat. She was willing to look at the glasses and see what she can do. Maybe 10 minutes later she came back, with a smile on her face saying, «All done».
She asked me to put the glasses on. She adjusted the nose pads and cleaned the glasses up for me. I payed only couple of dollars for the job well done. Thank you again.

Fantastic! Love Dr. Gan, she give great explanations and has a very calm demeanor that I like a lot. Also they take VSP insurance and are located around the corner from me! Super helpful staff and very nice. They were able to rush a set eye glasses when mine pair broke right before my vacation.

Last year I went to an optometrist that my vision insurance covered (my company uses Spectera which isn’t as good as VSP) and found that while the doctor herself was quite good, I wasn’t too impressed with the rest of the staff. This year I decided to ask around and do more research to find someone better. I was not let down. The primary reason for my visit was to look into getting prescription Gunnar glasses as I work in IT looking at screens all day long, and this place is one of the few in the area that sell them. Here are my top couple take aways from visiting Cushing and Gan.
1. Dr. Gan is incredibly nice, knowledgable, and professional. She made it clear multiple times that she wanted to help me find a way to have the best vision possible. I was extra impressed by her staying on top of the latest research on working in front of computers and displays all day and how the blue light can affect people. (Spoiler alert — The research is still in its infancy and inconclusive, but she’s seen many patients who have been greatly helped by using glasses and prescriptions made especially for that kind of work.) She also understood that my greatest need was for something to help me while at the computer since I work in IT and sit/​stand in front of multiple screens fro 6 – 12 hours per day. After a couple tests she showed me how I do not need a prescription for seeing/​reading something up to 30 inches away from my face, but she also showed me how getting lenses that only correct for my astigmatism will sharpen everything. She took over 15 minutes going over ways to help me see better in that 12 – 30 inch range.
2. Dr. Gan is NOT PUSHY. At all. My regular glasses and lenses are just about a year old. I told her off the bat that I didn’t like these gasses and prescription as I have liked others in the past. She pointed out to me that the correction for my astigmatism has changed, but not by very much, and that I didn’t actually need to get new lenses for distance. She also pointed out to me that while getting Either she’s the soft sell queen, or she’s genuinely not out to make you buy something that is not necessary. I am personally leaning toward the latter.
3. The staff at the office is INCREDIBLE. I was greeted as I walked in and every one was smiling. The new patient paperwork was ready and waiting for me. The thing that stuck out most to me, though, was that when I didn’t like any of the Gunnar frames they had on display I was instructed to look at the Gunnar website and let them know which styles I was interested in so that they could order them for me to try on in person. That’s so great!
Conclusion: I’m glad I went here. I will be getting glasses from them. Even though I have to pay out of pocket and then submit everything for reimbursement from my insurance company, I think they’re worth it. And for what it’s worth, my wife is making an appointment with them as well.

I found Dr Gan when I lived in Walnut Creek. Now that I’m in the Peninsula, I still drive out here to see her. She performs very thorough eye examinations, talks with me about my usage and daily life to understand the strain my eyes may be under, and she gives recommendations with background as to why she is recommending certain things.
The staff here is always incredibly helpful. I was a pain in the butt picking new eyeglass frames and asking questions about different types of lenses or even contact lenses, and they all patiently answered all my questions and helped me with my selection. I was very happy with the selection of frames; there was quite a variety, and the staff here helped me find frames that fit my face. I ended up with frames I otherwise would not have picked for myself, and i love them.
I definitely recommend Dr Gan to anyone looking for an optometrist, whether you’re in contra costa or an hour drive away.

Good optometrists, excellent service, so-​so selection of frames.

I got a prescription for progressive eyeglasses. My prescription is tough, as I have a strong correction and severe astigmatism. Dr Cushing was thorough and very pleasant. She explained the changes she made and why she made them, and worked with me to get a computer prescription based on how far I like to sit from the computer. I was a little disappointed in the gal behind the counter (optician?) when I went to look at frames. She was a little cool and not very helpful. I am blind without my glasses and have a hard time picking out frames. I decided to return when I had someone with me, so I did not stay long.

I’d always had vision through Kaiser. But after switching jobs and getting a new vision plan I needed to find an optometrist. I went to Cushing & Gan because it was close to home and had good reviews on Unilocal.Wow! I didn’t know what I was missing. In 13 years of wearing glasses/​contacts I have never received such a thorough and comprehensive exam. The entire staff was awesome! Highly recommend!

Dr. Gan is the best optometrist I’ve been to by a very wide margin.
She is thorough and friendly. But the most important thing to me is this: she helped me to understand the tradeoffs inherent in choosing a prescription. In my case, this resulted in me getting a prescription that is optimized for viewing at a short distance for use during lengthy computer use, and it is like a massage for my eyes. Ahhhhh. :)
Recommended.

I have been 4 different Optometrists in the past 10 years. I can say without a doubt that my experience here was the best of any I have been to. The staff was friendly and delightful. I believe Angel was the one who helped me. To make a long story short, they really got me out of a jam. I came on the middle of the day on Saturday with 2 pairs of broken glasses. I was taking a test that Monday and really needed my glasses fixed. One of the glasses needed just some tweaking the other had really fallen apart. Angel (an/​or Josie? again not sure on the names) fixed both pairs for free and treated me like a long time customer. I will be getting frames from them in December. I couldn’t be more delighted.

the best service and patient care center ever! been coming here for 4 – 5 years and 1 – 2 years in their pleasanton office. Hands down best eye care from Dr. Gan

Dr. Linda Cushing of Cushing & Gan is knowledgeable, caring and provides the best and most comprehensive eye exam you’ll find anywhere! I trust her with my family and refer her to my friends. Couldn’t recommend her more highly!

Have to say this office has exceeded my expectations. Dr. Gan and Josie are fantastic. Very thorough and always polite. Josie goes the extra mile to help you get the full picture on insurance. Always willing to help from getting another eye glass case or getting the glasses adjusted. Have been going to this office for three years and would definately recommend it!

Doctor Gan has a very courteous and professional attitude. She seemed genuineIy concerned about me and the health of my eyes. I saw her several times for glasses and contact exams. She always took the time to thoroughly examine my eyes and answer all of my questions. I couldn’t ask for more in an optometrist. The other staff were equally friendly, helpful, and courteous.

I have been going to Cushing & Gan for 8 years now and I have had nothing but a pleasant experience. My family now goes to them as well. I have seen both Dr. Cushing and Dr. Gan, and both are extremely professional during the exam. Not only that, but they really do take the time to get to know you as well. I also love how they have evening and Saturday appointments, making it easy for me since I work full time. It can be hard to get a Saturday appointment, but they are more than willing to add your name to the wait list in case anything opens up. Josie is fantastic! No one else but here is allowed to adjust any of my glasses, even when I was away in college. I set them aside and waited until I came home to visit and brought them to Joise. I would strongly recommend Cushing & Gan to anyone needing an optometrist.

These guys have no idea what they’re doing. My wife had an eye exam by both doctors, two weeks apart and the prescription was completely different. They totally messed up her glasses twice and wouldn’t fix them the second time. We wasted over $ 400 with these incompetent doctors. Plus, the women who work in the front office are really rude and can’t do simple things like make appointments without screwing everything up. Don’t go here! Save your money, time and frustration… find another optometrist.

I took my 5 yr old to get checked out per school vision screening recommendations. Dr Gan was very patient and spent a whole hr trying to determine if she needed glasses. She was very through.

So, I have no complaints about Dr. Gan or the Walnut Creek location. She does great work and is friendly, and Josie is great as well. I’ve been a patient here for a couple years.
Their Pleasanton Hacienda Park office has a selection of Oakley frames, so I had to go down there the last few times. Yesterday, I went there to order some $ 300 RX Oakley lenses. The front office person whose name I believe is Jerry, was out of this world rude to me. He was about to drag me into an all out yelling match over whether or not he was willing to call Oakley for me to see if they would warranty my broken frame. I was having a wonderful day, and he put me in a bad mood for the rest of my evening. I’ll continue seeing dr gan for RX, but I will be taking my business elsewhere for my Oakley frame/​lens needs, thanks to this encounter.

Dr. Gan — Great
Josie — Great
Location — Great
Overall service — Great
Selection of frames — decent
I’ve never had a bad experience at an optometrist, but now I have had a great one. I went back and forth between getting glasses or renewing my contacts and Josie was very helpful in assisting with frames, ordering, etc. In the end I went with contacts and even had to return some today and the process was seamless.
Dr. Gan is very knowledgeable and professional and I would recommend her to anyone. Plus she’s next to my dog groomer.

The previous review in NO WAY reflects Dr. Gan. She is an amazing optometrist – very thorough and definitely tries to make me feel as comfortable as possible. She’s very patient and easy to talk to. I actually have an eye appointment today, so I hope I didn’t cause a lot of ruckus with my review, but at the time, that’s how I felt and I’m still a little upset over that experience because up until then, my experiences there were all good.
But, the 5 stars are for Dr. Gan… oh, and Josie! She’s great.

I just visited this establishment yesterday for an exam and a contact fitting (first time wearer) and it was a very nice visit. The Dr. was both professional and personable. I had to bring my four year old daughter along for the exam and there was a nice play area for kids, complete with a myriad of toys to occupy their attentions. When my daughter tired of playing, she joined us in the exam room and the Dr. was more than accomidating about this, letting my daughter «help» her out, teaching her some of the science of optometry, and even letting her look through the microscope at my blue dyed eye. Very cool!
The Dr. explained every step in the exam and emphasized that she cares about the health of the eye while she understands that the patient cares about vision and comfort. She also informed me that it is essential that children, even as young as 3, get an eye exam. Problems with vision, etc. can go undetected by pediatricians (with their generalized training) and some eye problems, if uncorrected by age 7, can be irreversible. Needless to say, I booked an appointment for my daughter.
I have another appointment next week for my contact fitting, so if there is more to report, I will. Otherwise I will just say that I recommend this Optometry office. They were friendly, efficient and informative.