Looking Glass Optometry

My family and I have been going to Dr. Dong for years and for once I am excited to go to the doctors! Their office is spectacular! costumer care and service is the best! The ladies in the office are super knowledgeable and helpful with every appointment! They always have the best selection for fashionable frames! I love everything about this practice and the friendly atmosphere! Thank you for everything you do!

I’ve been going to this office for many years, no problem. Has very friendly staff. Appointments are convenient and they are always accommodating. Dr. Dong is very nice. Located right iff of a main Street.

I had my first eye exam here on Monday. Everyone was helpful and friendly. I really enjoyed my appt!
Also, I am very picky with frames, so usually just buy online or elsewhere, but I was LIVING for their sunglasses selection. I splurged on some killer Robert Cavali frames and I cant wait to go pick em up.

Nice people but there is nothing worse than making an appointment and sitting in a waiting room for 30 plus minutes. It took an hour and I was seen for 15 minutes.

Moved to California and they’ve made me feel at home during every visit!
Dr. Cheng and the administrative assistants are super helpful, kind, and most importantly, knowledgable.
Highly recommended for anyone looking for an eye doctor, especially those who are transplants to the Bay Area.

I’ve been a customer for more than 2 years and I loved going to this place to get our glasses every year. Very good customer service. And good selection of glasses. I hope the level of customer service will stay the same. I recommend it to everyone!

Both optometrists are excellent, but I am a huge fan of Dr. Cheng. She works with you until you get the best results possible. For years, I needed reading glasses (mostly for astigmatism) plus my contacts, which was a big hassle. I didn’t like having to carry them around. Dr. Cheng tried a variety of contact lens options and now, I have given up my reading glasses. I have good vision at most ranges and can read with my contacts. If you are frustrated with getting a correction that works for you, check this place out. The staff is great and everyone wants to help you have a great experience.

Recently ordered a pair of prescription sunglasses. They are so kind and very technical. I’ve got the pair and I was not fully satisfied with the darkness level and they just redid the sunglasses again. Now I’m totally satisfied. Highly recommended!

I finally found awesome Ray Bans. Not too exspensive but no price matters when it comes to my eyes being satisfied. I went in on a saturday which was very convinient for me, found my RayBans, gave my prescription to the lady, paid half of the total cost that day and half on pick up. My glasses were in within 6 days. Not bad compared to other places I have been to that take a whole 2 weeks. I have no complaints. Thank you!

I miss my old optometrist. I finally found one I liked in SoCal then I moved back up to the Bay Area. I found my old one on Unilocal,so I came here to find one around the area and I decided to go to Looking Glass.
They are friendly and polite. I saw the female doctor and she was very thorough in her job. I briefly discussed contact lenses with her and she was the first doctor to inform me that 1) with my astigmatism, glasses are better for my vision and 2) if I wanted to try contacts, sometimes each eye would need a different one, even from a different brand, so that was refreshing.
They were helpful picking out my frames and estimated it would take 2 weeks. I got them a week later (today!) and I love them. However, they are barely a day old and are already slipping down my nose so I might take them back to get adjusted, but that’s not their fault.
Go here! :)

So pleasantly surprised! I have been going to my Optometrist for 15 years and had to switch because my insurance changed. I feel so lucky to have walked into Looking Glass Optometry, they far exceeded my expectations, loved the images that were taken, the time spent on our family for the exam was not rushed and very informational. I also enjoyed the wide variety of frames to choose from. So excited to have found our new family optometrist!

Frankly, 5 stars doesn’t do Looking Glass and Dr. Dong justice. It would take a constellations of stars to adequately rate this Optometrist (Dr.Dong) and this practice. I arrived to the office very anxious, because of recent development of floaters and flashes, and was early for my appointment. They took me in early and were extremely cordial and professional, both Tracy and Stephanie. They made the process comfortable and their personalities aided in reducing my stress and anxiety. After completing a few tests and selecting a new glass frame I was greeted by Dr. Dong. He was sooooo nice and present, I really felt he had a handle on my situation and it helped me relax further, when I felt heard and understood. He’s an incredibly gifted individual and seems extraordinarily bright. It was an remarkable experience.
I arrived at this office with fears of going blind and left light hearted and excited about my next appointment. Hell if they served coffee I’d stop by each morning just for the sense of safety and security that office environment projects. Absolutely gets my highest praise and I’d recommend this office without hesitation to everyone in need of optometry.

5 Stars. Great experience. The whole office was professional and very personable, without the pressure to buy. Costs were clear. They took my VSP. One of the best optometrist experiences ever.

Yes, another FIVE STAR review for Looking Glass. I’ve been wearing glasses for 52 years and can’t begin to tally how many optometrist offices I’ve been in. But I haven’t ever had a better experience than with Looking Glass. Dr. Dong is extraordinary. Super nice guy, efficient, helpful, really knows his stuff and will do everything necessary for you to understand exactly what’s going on. And the staff is wonderful. Lali is the best front office person in the history of front offices.
I have a complicated prescription and it took my previous doctor from August to October to get my glasses. Looking Glass took six days. Seriously. SIX DAYS from exam to delivery. They are very smart about which suppliers and labs really get the job done.
And I think this somewhat rare: at no point did they try to up-​sell me. No urging me toward expensive frames, no pushing me to get a second pair, prescription sunglasses, contacts — none of that.

This review is solely about the girl, Stephanie who ‘may’ help you find a pair of frames. The customer service gets a negative rating. If you walked in feeling fine, you may walk out thinking I’m never going back there again.
I visited the office twice, the first time the optometrist was helpful. The second time Stephanie was less than helpful. However, I called the office later to see if I could give them my business. Stephanie answered and feigned politeness, was not attentive to my question and when I asked her to have the optometrist phone me back, and then asked her to repeat my phone number she hung up on me!
Unbelievable, since she is the phone girl, and I can only spend so much effort trying to contact them, hopefully someone from their office reads this review.

Dr. Chin and Dong, are both professional people and always look out for your best interest to saving your eyes from anything.
I have been going for over 10 years and never had any problem, as a matter of fact Dr Chin goes out of her way and all of the staff to work with you on your budget.
I recommend them always.

Made an eye exam appointment over the phone, they take my VSP insurance and the Unilocal reviews were decent. Was taken back to a room with 4 machines to test my eyes 5 minutes after my appointment time, was there 20 minutes early, No Problem. The assistane told me about a eye picture that was used for the doctor that was not coverered by my insurance, $ 40 more, opted out of it, 33 years old and just started having vision problems.
The tests were not to bad, first eye exam, and then walked me out to look at frames, many choices, many prices, many… Did not like the idea of glasses, and just browsed while waiting to see the doctor. Did not like anything at first. Dr Dong then came out and asked me to come to his office where he did some examing of my eyes and looking at the chart with different machine. Pretty straight forward and pleasant. Really like the doctor, thought he was helpful and friendly. Told me that I am just a few clicks away from perfect vision and I only needed a mild prescription.
Went back and tried to find a pair of glasses, now knowing that I actually needed them. I picked out two, quoted mE the prices and options for the lenses that were recommended for my problem. I continued to look, as they will be on my face and I must were them for periods of time. Liked another pair, more than the other two. I left because it was late, the assistant wrote down the frame models in my chart.
Came back the next day and looked over most the frames again and went ahead and ordered them. Two weeks and i will have by glasses. Very Friendly, not pushy or trying to sell me everything in the store. Talked and helped me find a pair that fit me, helped look at sunglasses for prescription as well, though I did not find pair I loved. May get lenses in one of my frames I already own.

I am very impressed with Dr Cheng at Looking Glass Optometry. I tried them out based on the rave reviews of my friend, Wendy C. I really didn’t believe that anyone would take the time and really be able to figure out site challenges, but Wendy doesn’t give a recommendation without meaning it. I had always been told that my eyes would never work with contacts.
Dr. Cheng never gave up and I just knew that she deeply cared about being able to do what others couldn’t. Another optician downtown WC had tried his hand at fitting me for contacts a few years ago (his idea) and I couldn’t read street signs with what he gave me. I’m a realtor, and I need to read street signs. That was the best he could do so I really gave up. I think his trial and error cost over $ 200 and I had nothing to show for it.
Dr. Cheng thought outside the box and we learned that my eyes worked best with two different brands. No single brand worked on both eyes, so that is what she prescribed. I LOVE them. I don’t even think about them, and I love only needing glasses for reading the fine print. Day to day I am good to go.
Dr. Cheng is also nice and has a sense of humor. I am looking forward to next years’ check-​up.

NOT SO SURE ABOUT THIS PLACE!!!
I think they have family and/​or friends posting positive reviews about this place because my experience with these doctors and staff has been terrible. It feels as if they just see a person as walking dollar signs. To be fair, I feel this way about a lot of optometrists that I’ve visited.

GREAT FOR ALL AGES!!!
My husband, my daughter and I are all patients with Looking Glass. My daughter’s first visit was when she was 5 years old and they were so good with her! She’s been going back every year since and really enjoys seeing them.
They have a great selection of frames to choose from in all price ranges. If you’ve seen a frame you like and they don’t carry it, they’ll see if they can order it for you.
They are very easy to work with and very patient (I take forever to pick my frames). If needed they’ll explain ever test to you so you can understand the process. Additionally they are not there to sell you anything — they are no-​pressure when it comes to frames, lenses, exams.
They are open late every weekday and are open for first half of Saturday!
I HIGHLY RECOMMEND THEM!