Cal Home Research

… Going through a divorce is hard but losing your children’s home can be devastating but… Suzanne keeps the short sale separate from the divorce… She is professional and has your best interest at heart ! She doesn’t promise miracles but she promises to do her best! Short sales take lost of patience! The banks are all about the money ! Anytime I sent an email or a text she responded immediately! Divorces are stressful but she is completely above board! If the lawyers charged her that’s on them … My lawyers drew up the quit claim forms and yes I was charged but my lawyers were the bomb! It’s hard to trust anyone when you are going through a divorce and losing your home! You can trust Suzanne and Kris!
Suzanne and Kris were God sent !!! Sisters for life ! When I buy a house I know who to call !

My wife and I worked with Suzanne from CalHome Research when purchasing our first home in San Ramon. Suzanne did a great job finding us a variety of options in our price range, but her work really impressed us when he found the house we wanted. She was onsite for all our inspections and helped to make sure all the important questions were answered satisfactorily. In addition, Suzanne was very knowledgeable throughout the entire closing process and worked diligently with the seller’s representatives to close the sale. I would definitely recommend working with CalHome Research.

Suzanne and Kris helped my family get in our first home. They were phenomenal to work with. Super attentive to details and answered our questions clearly and quickly. The process was a little confusing since we were first time buyers and we felt confident we were in good hands. Our work schedules are a little crazy too with my husband working in San Francisco, but they were available to work around our schedules, which was extremely helpful. They found us our perfect home and we are extremely grateful. Definitely recommend!

My grandma found Suzanne Rocha on KRON 4, because she was ready to sell her house. Upon the first meeting, she was really nice and said that she would be with my grandma every step of the way. Apparently, words can only take you so far. Suzanne was NEVER around during the important stuff; like signing the papers. How do you no show things like this? We would never recommend her to anyone. Once she got her money, she never even followed up. Is it possible to give no stars?

I wrote the first review for Calhome research and this was for a sale of property in 2012. I am a repeat customer! I was in the market for a house and after working with another agent who kept saying we could not afford to buy in our area, we decided to call Calhome. Kris gave us hope and assigned Eric to us.
Eric is not one of those agents who shows you houses, gets your offer ready and then sits back and relaxes!!!
First of all, he was so flexible to work around our schedule and showed us the houses we wanted to see. When we fell in love with a house, we found out we had a few loan complications. Eric developed such a good rapport with the sellers agent and explained our situation and was completely honest about everything.
Eric gave us all the tips to get our offer accepted. He helped us find the right price, accept all the disclosures in advance to motivate the sellers, write a letter to the sellers, etc. He was just so meticulous and detail oriented. In addition, he was in constant touch with us, knowing we would be anxious and kept updating us!
We believe he was one of the main reasons our offer was even considered in the first place and accepted over 3 other offers!
But he did not stop then… He was with us every step of the way, coordinating with our loan agent, keeping the other agent up-​to-​date, working with our title officer, finding us roofing contractors and termite inspectors!!! The whole nine yards and a few more!
He was there when we first got the keys to our home and took pictures of us entering our house for the first time and even watched our dog take his first ever dip in the pool ;) Eric has become part of our family now! :D
He has been an incredible support to us through this otherwise harrowing process and this is the best home buying experience we have ever had (and we have bought and sold 3 houses between my husband and myself)!!
If you need someone who can represent you well, give you solid advice, hang out in the background during your big moments but be upfront and central when you need them to be, someone who is very thorough and truly enjoys what he does, and all this with a quiet smile… Eric is your guy!

I was going to die in an ‘underwater’ condo in a bleak area and a horrific commute to work. There was no hope, thanks to our American banking system.
9 months ago I saw an ad on KRON 4 about a company that will get you out of your ‘underwater’ home and maybe receive $ 3,000 in moving incentives. I laughed and sent them a very short email. I was in a hopeless situation. The next day, they (Tom) contacted me and started the ball rolling. Not only did I not lose any money, they did all the work. I just signed papers and provided info. Tom and Stephanie of this company worked really hard for me and with banks that were just unconscionably difficult, they got my short sale done. I moved to a very nice rental close to work.
I referred my boss to them who had a 2^nd home that was underwater (an impossible situation when you own two homes). Yes, they managed to get that home to short sale to the renting tenants and she got $ 3,000 to move, even though she had moved. This company rocks and they will not give up. If you need short sale help, let them do the work. They are some of the nicest, hardworking, most competent people I ever worked with.
They also provide help and referrals for tax purposes so you don’t have to pay capital gains!

Suzanne and Kris made this frightening experience stress-​free and pleasant. Every step of the way she and her staff were informative, compassionate and exceeded my expectations of the process. The best decision I made was choosing this firm to handle my short sale. I highly recommend them, you can’t go wrong!

Suzanne Rocha and her team are WONDERFUL!!!
To sum up my situation: I bought a condo in 2007 in Walnut Creek. My husband lost his job in 2009 and we ran into serious financial trouble. I tried loan modification with Bank of America (third mortgage company due to constant merges, etc), was never approved or denied. I tried a short sale. Actually had a buyer, but BofA never approved or denied that either. My credit card debt went out of control and I decided to file bankruptcy. In doing that I decided to leave the condo to foreclosure. We immediately moved. The condo just sat there for over 3 years… was never foreclosed on… even when I would call and try to facilitate it to happen faster just to be done with it.
After watching Suzanne’s segment on KRON 4 I finally decided to give her a call and see if she could help at all with my situation. Surprisingly, she could! I thought for sure after so much time had passed that there was nothing that could be done. After only 9 months Suzanne was able to successfully short sell my condo! Finally!!! Suzanne and her team took care of the entire process. They even dealt with my bankruptcy trustee directly. They also managed to convince the HOA to settle for a decent amount instead of the ridiculous amount of back pay they were hoping for. Suzanne and her entire team did all of this hard work without a penny coming out of my pockets! Trust me, you will not regret reaching out to Suzanne for help!

Tried for 6 months to get a loan modification from Wells Fargo… needless to say they just kept denying, giving the runaround, transferring the file, etc. It was a nightmare. Contacting Suzanne was the best decision I could’ve made! Her and her whole staff (especially Alisa!) took over the process, arranged for the short sale, and even played middle man between exes and numerous bank cronies in order to get the property sold quickly, and with ZERO cash out of our pockets.
You will NOT regret contacting them for your short sale needs! I have and will continue to recommend their office for their understanding, great communication, and level of professionalism with all involved. During a very stressful time, they made our lives ten times easier!

Our review is long over due! What can I say about Suzanne Rocha and her. team «AMAZING»!
Lets start from the beginning:
In 2012 we placed our Danville home on the market the convetional/​traditional way with a local agent with 30+ years experience and a very good reputation. From the beginning we were very upfront about our position and wheat we exactly needed to walk away even from the home we were selling. Like countless other Americans we purchased our home during peek price 11 years ago (lucky for us it was the beginning of the peek). So we had more open houses than anyone would ever want and countless # of showings with people trouncing through our home. And with 4 children you can imagine how inconvenient and difficult this was.
At the time we were on an interest only ARM loan. We tried and tried every which way to Sunday to get our lender and other lenders to refinance us, no one would for 2 reasons because our loan to value was too high and because we were current on our payments. Our credit scores are both close to 800.
So instead of ruining our credit, we continued to pay with no impact on the principle loan amount. We knew our time was limited if we didn’t do something.
From the onset it felt with the old realtor things were not to go well. He tried many times to get us to accept offers made on the home that would have cost us close to 100k to walk away. Like most families we don’t have that just laying around. So at the end of our 9 month contract we parted ways.
NOW about Cal Home Research… For a couple of years we had been watching Suzanne on KRON4 and finally we decided to reach out to her. We sure are GLAD we did! I initially called Suzanne for advice while still in contract with the other agent. From the onset she was very glad and willing to help. She did NOT try and talk bad about the other agent or even try and steal us away. She listened and gave sound advice. She never tried to brush us off, she made us feel important even then knowing we weren’t her client at that time.
So needless after our contract ended we kept the house of the market for a little while and began to work with Suzanne. She was refreshing and just the change we were looking for. Her ways to market a home are nontraditional in the sense of you do not have to have a large for sale sign in your home or any open houses if you don’t want to, Suzanne will do whatever you want. Our home was marketed on television and the internet, she even paid for the stager :-)
She did not sign us to a 9 month contract only 30 days. She worked with us all the way. She too knew from the start of our circumstances and she did not try and make us waiver on what we needed to sell the house. Of course she presented all offers even the ones we could not live with, but again NEVER any pressure to accept them.
Suzanne was not only good to me and my husband but as well to our children. Whom all love her :-) She has a caring way about her, but don’t be turned off by that she is aggressive, a go getter and great deal maker!
In about 70 days Suzanne sold our home for the asking price, not what the other agent couldn’t seem to effectively do in 90 days. We were sooooooo pleased with the results; we even used Suzanne to help us find our new home and she did an equally fine job with that!
Suzanne was a God send from the beginning, she definitely puts her clients best interest first. She and her team will work tirelessly with you and for you! We would use them again and we definitely are referring our friends to them! You cant go wrong!

We purchased a condo sometime around 2003 during the midst of the predatory lending of the banks and we got one of those horrible loans. Lucky for us we refinanced a couple times to get out of a couple bad loans. The market supported our refinancing and we were on the brink of selling our condo for enough money to pay off our loan (and then purchase a single family home)… our monthly payments were high, but we planned on selling… and then the bubble popped… We were left with giant mortgage payments and zero equity. Barely making our bills. Stuck.
Having watched KRON for years, we knew Cal Home Research through their various segments… We thought, why not try contacting them to help us with our situation?
Suzanne was very quick to get back to us about our inquiry, and within days, we were starting the process of a short sale. All of the employees at Cal Home Research were super friendly and easy to communicate with. Our short sale took about 8 months (due to our mortgage lender) — every few weeks I’d get en email from Alisa about what she needed, we’d fax it off, then a progress report from Suzanne would come a few days later. The whole process was super smooth.
Our bank tried to back out once, but Suzanne kept fighting, and we closed in Feb 2011. We will be forever grateful.
Three years later, our credit is back to normal, and here we are re-​considering the process of purchasing a single family home. Suzanne is our first choice as a Realtor, and we actually had our first face-​to-​face meeting with her yesterday. She couldn’t have been nicer — and SO knowledgeable about the real estate market.
We look forward to her continued guidance — we hope that this time is under better circumstances than the burst housing bubble of yesteryear.

Mr. Tom Ramsey is a very nice, helpful and compassionate realtor but next time I have a short sale which I had 3 years ago, I would use a realtor that’s closer to my area. It was a long process for a short sale but Alisa and Tom was helpful on the paper works and bargaining. I have to do all the open house for my house since their office is in Walnut Creek Ca and our home for short sale is in the San Mateo county. We even mostly travel to Walnut Creek to sign papers. Susan may look compassionate on TV but when we went to the office and saw her she doesn’t seem to be friendly and compassionate. Didn’t get any cash back for moving from my mortgage company.