Butler Limousine Services

Wow what a rip off to customers and the plubic and there drivers i worked for them and they cheated me on my time and still owe me i have a judgement from the labor board what a bad businees for the limo business

We initially contacted Butler Limo based on a friends recommendation. I made a reservation with my credit card info and they said we needed to fill out and fax back paperwork before the transaction could be completed. Fine, a reasonable request. I figured the paperwork would simply be a signature for the transaction. Upon receiving it though, they actually required a photocopy of the front and back of my credit card as well as my drivers license. This was too much personal information and seemed suspicious to me. I started reading reviews online and the feedback was terrible. I checked the Better Business Bureau and Butler Limousine Service LLC has an «F’ rating. Given this info, I decided to cancel the reservation. Ok, no problem… until I checked my credit card statement. They billed us up front for over $ 500 even though we never confirmed the reservation. Now it’s 10 days and 2 phone calls later — no refund. I can’t comment on their service, but their business practices are deceptive. There are many other reputable limo services out there, don’t even consider this company.

Still can’t get a hold of a manager. Beware of multiple listings and addresses of this company in the Eat Bay.

Unilocal really needs a rating for less than one star for this one.
These guys left us high and dry an hour away from where we needed to go. The called the day before our scheduled pick up telling us they had «mechanical difficulties» and wouldn’t be able to help us. They offered no help finding alternate means of transportation or compensation of any sort. Lucky us we were able to book last minute with Wine Country Tours, they were awesome call them not this so called «limo company». So unprofessional.

All responsible consumers please understand that many reviews are «FILTERED» on Unilocal.Go to the bottom of the reviews page for Butler Limo Service, and Butler Limousine Services, the same company, and click on the «Filtered» link. It will look like this «1 to 4 of 4 (17 filtered)» When you click here it will open all the reviews so you to have an educated review of the poor service Butler Limousine provides. Filtered reviews do not affect the overall star rating, so it is unreliable. You’ll note that most of the «filtered» reviews are all bad. Also note that they have at least three addresses. Shady! It’s all the same shady company that usually provides poor service, warn out cars, untrained drivers, and bad payment practices with consumer credit cards. Use any number of good limousine companies out there for your trip, and don’t take a chance with Butler.
195 Vernal Dr
Alamo, CA 94 507
(866) 789‑0340
161 John Glenn Dr
Concord, CA 94 520
(866) 789‑0340
P.O. Box 51
Alamo, CA 94 507‑0051
Phone: (866)789−0340 or (925)682-LIMO (5466),

One more 1 star review– remind me why again I didn’t check Unilocal before we booked this company? Similar to some other reviewers, we booked this limo tour for our company — we wanted to go on a Napa Valley wine tour for a fun post-​holiday get together. Unfortunately, the experience was extremely negative. My goal is to prevent another group from experiencing the same horrific experience that we had by writing this review. Let me go into more detail:
* TOUR ITSELF — You would think the driver may have known a thing or two about Napa, or at the very least know some of the roads. He had absolutely NO idea where he was going — we had to literally give him step by step directions, of which he still managed to get us lost for several hours of the trip. The driver had no GPS, and only had mapquest «on his phone.» Basically why he was driving us, he was trying to figure out mapquest. Which did not make us feel especially safe. Why he didn’t have a simple navigation system, I have no idea. Despite having no idea where he was going, our driver was not at all professional or apologetic, and actually gave us an attitude.
* LUNCH — We paid for a «premium» lunch, which was about $ 15/​person. This consisted of ½ of a turkey sandwich, similar to what you would find in a vending machine and an apple. This at least allowed some comic relief, while we all pondered the sad lunch we would have had if we had ordered the regular lunch.
* EXPERIENCE WITH THE CEO — I called the owner of the company to provide feedback, and request money back. As a fellow business owner, I would have expected him to be absolutely embarrassed that we would have an experience like this. Instead, he was not apologetic claiming he had nothing to do with the driver (hello, you are the CEO, take responsibility) and offered us an insultingly small credit. I told him that he should in turn expect to see negative postings on our experience. His response was that a) he was no longer going to give me a credit and b) that he was going to post negative things about our company (of which he has never been a customer). Really? Is that really how you react in a professional environment? Shocking.
All I can say, is please spare yourself. Do not work with this company.

In a matter of 30 minutes, I received 3 different quotes for 5 hour service by email from this company … $ 429.00, $ 460.00 & $ 552.00!
When I called to ask why I received three different quotes, the young lady who answered the phone couldn’t articulate an answer. I just booked another company for hundreds less tax & gratuity included!
FYI: Read Unilocal review under Butlers Limo.

Their customer service is a cruel joke –trying to resolve a problem has led to nothing more than broken promises to return calls, which never happens.

I saw Butler’s Limousine on Bay Area Half Off. They advertised an 8 hour limo special for 10 people for $ 470.00. I thought this sounded fair so I got 9 friends together, called and made our reservations. On Aug 24^th, all 10 of us met and our driver, Michael, picked us up right on time. During the course of our trip, we asked Michael how much we would get charged per hour if we wanted to go over our allotted time. Michael called his dispatch center who quoted him $ 90.00 and hour.
We did end up going over two hours therefore, I fully expected to pay the extra $ 180.00.
Much to my surprise, Butler’s Limo Service charged my credit card $ 419.00 for those two hours.
I spent a full 2 days trying to get in touch with someone who could resolve the issue for me. Of course, no one returned my phone calls. Finally, I decided to call the driver, Michael. Michael was kind enough to call Steve for me and asked that Steve call me. Steve did call and he assured me my credit card would be refunded $ 239.00 for the overcharge.
Steve told me it would take 14 – 21 days to receive the credit which I did not understand because they had no problems charging my credit card in the first place.
Anyway, it has been over 21 days and no credit.
Of course, I once again started with the phone calls and no one is available and/​or no one returns my phone calls. In addition, I have sent two e-​mails to the owner STEVEN A. JONES with no response.
I have been forced to file a complaint with the BBB, CPUC, the government organization that regulates cabs/​limousine services, I am disputing the charges with my credit card company, and I am seeking information on how to file a fraudelant transaction complaint against Butler’s.
Since the theft of my $ 239.00, I have found out that a certain advertising site dumped Butler’s Limousine Service from their contract for «shady business».
If you do decide to use this service, reconsider!!! I highly recommend you look elsewhere. If you do use this sham of a business, do not give them a credit card, because they just charge whatever they want and you can not reach people to get your stolen money back.

Not reliable. Lied to customers to say they had a limo and didn’t show up with one. Total fakes… I would never recommend them.
They also do forgery. I would not trust them with your credit cards or social security or Drivers license information. I sued and won in small claims only to find out the owner and manager of this company forced my name on documents and presented them to the judge of the costa county courthouse. Thank god I have a VERY GOOD JUDGE Who was smart and questioned him to look at my signature and measure it up to his signatures. This was done and I was horrified to know that they committed FORGERY! Proof is the judge smeared it in his face in the courtroom. If only I had know. I would of never worked there. HE had a history being shady with customers. Cars were dirty. And he smelled horrible. I almost got so nauseous at one of my interviews and threw up on the counter.
The ear wax alone coming from his ears is enough to make you gag.
And his constant farting and burps are really gross. And his suits looks wrinkled like he wore them every day. And sleeps in them. His office smells like dirty mens socks. And the limousines smell like a sweaty chauffeur who didn’t wear under arm deordorant for hours. You can spray and here comes that funky smell back. I have noooooooo clue how someone can operate as he does and still be in business. I was wondering WTF is concord airport thinking???

HORRIBLE. Started with my cc being charged the full amount when I was told it would only be a deposit. Then the day before my reservation the owner tries to cancel due to the bay bridge being closed. I guess they haven’t heard of the Golden Gate Bridge! The driver picked us up on the wrong side of the street with a DIRTY limo with NO ICE and of course NO complementary drinks and or champagne (as advertised) He had no clue where to go so 45min and 3 stops later we are on the road. LAME LIMO is more like it.

Unfortunately, I do not have anything positive to add to the slew of negative reviews. The one bright spot is that the customer service rep (Mary) that took my call was really sweet and helpful. She was professional and even suggested some restaurants during my weekend in SF. She confirmed the booking with 2 confirmation #‘s.
I booked a round trip airport service with Butler for a weekend getaway in downtown SF. I had a perfect (5 star) weekend planned with the wife. Pickup from the airport by a stretch was just the start of a weekend of pampering. Only, things didn’t quite go as planned… for starters, the guy with the hat and sign with your name on it was no where to be found! When I called, the guy who answered had no clue. He was extremely rude and had no sympathy whatsoever! When I gave him my confirmation #‘s, he offered no apology, only «we have no record of this trip». However, he DID confirm that this was one of their confirmation #‘s… just not mine. So we ended up having to take a nasty SF Cty taxi w/​a driver that doesn’t understand the concept of passenger comfort. My wife ended up getting sick and puked when we got to the hotel.. .. A fine start to the «perfect weekend».
So, my advice… just don’t bother with Butler. There are so many RELIABLE firms out there. I should’ve listened to the other Unilocalers!

Don’t waste your time. Very unprofessional, will not be using again!

This is my first Unilocal review, I tried to give Butler Limo no stars but it made me give them one. Here’s the story:
I called at 9pm to confirm a 2am pick up, after waiting 10 minutes for my (dumb as nails) operator to figure out what was going on I received my confirmation. At 9:20 I received a message informing me that my limo would not be picking us up, that my money had been returned and that me and my 7 friends would be stranded in San Francisco (we live in Lafayette).
When I called JESSE back to see what solutions he had to offer, he basically told me to go f-​off, it wasn’t his problem, and he wasn’t going to waste any more time on me. He hung up on me 3 different times and REFUSED to put me in contact with a manager!
Don’t count on a safe ride home or good customer service if you book a limo with Butler.