Barbeques Galore

I cannot believe they charge $ 3k for the grand turbo. What a piece of junk. Had it 5 years and it is falling apart. You cannot get anyone on the phone to save your life. I hear it is made in China, which would make sense. Do yourself a favor if you live in Lamorinda… drive further and get a decent brand from people who care about something more than just selling and have some sense of what customer service is about. These guys do NOT.

There products are truly garbage, do not hold up to the $ 2700 price I paid for there 3 burner stainless steel STS model. The burners themselves spilt open and spill open flame onto the cooking surface, I was told that is a know problem for there grills. Also the store personal in Walnut Creek could care less if you have a problem or not, there single focus is making sure they sell sell sell. If your not buying a grill right there and then they do not have the time or attention span to talk to you. There customer service is horrible!!! want advise do not spend a single dime at this retailer and location, they are truly not worth it.

Wasn’t the worst job I had, wasn’t the best either. No, I’m not working here anymore. They do have an excellent selection of BBQ’s, that I will say for sure.

I’ve been to the Walnut Creek location 4 times this last 9 month, and I find on the door, OUT TO LUNCH. I coming by the store around 4:00pm. Maybe they need more help. Not wasting my time anymore.

Truly pissed off with the service. BBQ Galore really doesn’t care about customers just the sale. Spent a lot of money for the furniture. I was told it would be delivered in about two to three weeks. Well it has been nine weeks now! I had requested status updates ha ha the never happened either by email or phone call unless I initiated the call. Two parties completed without the furniture. As of 5÷23÷2015, the projected delivery is some time second half of June! And by the way BBQ Galore offers no military discounts!!! And the owner is supposidly a Veteran and a Marine… I would do it all differently! They had the use of my money for all this time an I get nothing in return! Oh, the fire pit did get delivered after weeks of waiting. I suggest checking out other sources. I selected BBQ Galore because it was suggested by numerous sources and an ex sales representative at being the best in the industry! Caviat emptor…

I’ve had a great experience purchasing 2 BBQ’s from Barbeques Galore in Walnut Creek. Both times, I’ve received excellent service and education about all of the available options. Most recently, I purchased a BBQ for a new built-​in outdoor kitchen — Zach was awesome — knowledgeable, friendly, and totally professional. I’ve tried other places around the East Bay, but I’ve never had as good of an experience as I’ve had here. They’ve got a huge selection too. No need to go anywhere else… these guys are awesome — and ask for Zach!

We bought their best «house brand» Grand Turbo about 4 – 5 years ago.
It is falling apart and has to be replaced.
The quality is very poor with the burners are shot, the nobs won’t work and the igniter hasn’t worked since the first month.
These are made in China and are not worth the money. Pay more for a better brand manufactured in America. This outfit is high priced and the quality is very suspect.
I will be buying a new BBQ and it won’t be from this company. I just need to figure out where and find someone who can install it for me. It is a shame the quality is so poor because it is an easy option shopping here.

Drove all the way from Discovery Bay to pick up a few essentials for the weekend. I got there at 4:00 P.M.
Found the front door locked with a well printed sign that read:
We apologize if it may come as an inconvenience to you but we are currently put running company errands. Please if you have any questions call 925−935−7067 and leave a name and a call back number. Otherwise we will be back by 4:45 P. M,
Nice customer sat! Closing, within normal business hours, and on a Friday afternoon. If I did that to my customers, I would not have any. If one of my employees did that, they would be fired on the spot.
I see no reason to «try» to set foot in the store again. I’ll go somewhere else.
By the way, I called the number, no response. I tried the main 800 number for corporate and got a busy signal multiple times.

I spent a high sum of money for a top of the line high end BBQ with lifetime warranty. It has now stopped working (in year 7) and they are saying my warranty is no longer valid and they can’t do anything about it. The people at the store are perfectly nice, however I do not trust the company and would never buy from them again.

Although they seem pricey, I have yet to find anyone more helpful and knowledgable than the employees here. I went in looking for a specific item. However, they guided me to something better and less expensive.

I bought a Grand Hall BBQ from these guys, it recently needed service, called the store and a salesman told me «they don’t touch anything over a year old, it’s like an old car, you just get a new one». Enough said! I guess it was the total lack of concern that got me.

Can’t seem to find large bundles of wood, found the place. come here to get my wood, I like to smoke the meat with different types of woods, it gives it a very distinct flavor. Also, like to use the pre-​burnt charcoal, that stuff cooks the best. keeps the fire hot.
Service is great, Parking can be hit or miss, located in a lil shopping center. For all you grillers, there are plenty of grills that they have for sale. They also carry different types of BBQ rubs and seasonings.

I paid $ 999 for a Turbo brand refrigerator here a little under two years ago. They pushed it because it is the store brand. When it broke, they gave me a 800 number, which was useless because it is out of warranty.

I have been to this location twice and highly recommend it. The staff was attentive and really helpful. They have the best selection of dry rubs and sauces in the area. There’s also lots of wood choices and charcoal. I don’t understand why there have been unfavorable reviews for this store, I love it.

I simply wanted to add, having seen the unfavorable comments Barbeques Galore was getting, that I am currently dealing with Zach about finding the parts to service my BBQ and he has been so helpful and reliable about getting back to me that I am very impressed with their service.

If the first thing you see when you walk into a BBQ store is a $ 13,000 outdoor cooking station, *someone* ought to at least greet youwhen you come in. I don’t care if they’re busy. When I walk into the cheesy theme barber shop to get my $ 18 hair cut, someone *ALWAYS* says «Hi, welcome, I’ll be right with you.» Here? Nada. Nothing. We wandered around for 20 minutes, and not once were we given the barest acknowledgement by the staff, who, by the way, were woefully underdressed, given that the afforementioned $ 13K rig was, by far, not the most expensive thing in store. Spend your money elsewhere.

Seems like Barbeques Galore has a bad rap on Unilocal,but I’m here to say that they ain’t so bad.
I’m a Big Green Egg owner, so this is the only place in the area that carries parts, accessories, or even lump charcoal from Big Green Egg. This sort of limits the places I can go. My old Numero Uno spot was Green Leaf BBQ in Livermore, but their retail operations recently shut down, so here I am, shopping at Plan B. Or Plan BBQ.
I will comment on the fact that I found myself giving one of the employees tips on using his brand new BGE, but that’s to be expected from anybody who’s new to the scene. Hell, I’d chat up anybody once I’d learned they were Eggheads, just to glean knowledge. I suspect that as the employees become better versed in their craft, the advice will improve along with it.
I never expect to learn much new about the art form when I visit Barbeques Galore, but it’s a boutique retail shop, not a classroom. Know what you want when you come in, and you probably won’t have a problem.

I just got great deal on a barbeque at this location. Saved like $ 4,000 on a discountinued model. Chris the manager is awesome. He totally knows what he is doing. Delivery and install was today… these guys do what it takes to make a customer happy. No short cuts on install. Dependable and reliable.
I hope the barbeque works as great as their customer services has been so far!

One star only because there is no zero option.
We had purchased a natural gas barbecue from Barbecues Galore in Walnut Creek when we first moved into our home several years ago. The sales people seemed knowledgeable and we swallowed hard at the cost of the grill but bought it.
Recently, when I turned on the gas, one of the burners made a loud hissing sound, and shut it down concerned about a potential gas leak. (The grill sits on a wood deck.) I called them for service. Because the barbecue was out of warranty, they demanded payment up front to schedule the service call. At first they told me it would be sometime on Friday. When I pointed out that by California law, they were required to give me a 4-​hour window, they committed to morning. Come Friday morning (and afternoon for that matter), no show. When I called to find out what happened, I got a run-​around and spoke to 3 or 4 different people. When I finally was able to speak to someone who would address the service call, no apology but he assured me that they wouldn’t charge me a second time for the rescheduled appointment.
When the service guy showed, he went over the barbecue, said there was no gas leak and left with the barbecue unrepaired and unserviced. When I called him, he said that it «might» need a new burner assembly. I asked him to order it and he told me that he would call me back when the part came in. It’s been months. No response or responsibility. I’m out the cost of an incompetent nonrepair with a gas grill that sounds like a flame thrower.
These are expensive barbecues and absolutely not worth buying without reliable and accountable service after the sale. If you’re looking for a gas grill, Move on.

Customer service was awesome! The BBQ we wanted, the Webber Smokey Mountain 22 ½″ was out of stock in showroom. We bought our apple flavored wood chunks and we’re on our way. We no sooner got home and employee left a message on our home phone saying Walnut Creek store had one in showroom and it could be delivered to Brentwood in a day! WOW! Since this is for hubbys birthday we didn’t want to wait the 3 to 6 weeks if we ordered it today. So getting that call was great news. AND we didn’t leave our phone number with clerk, the Hubby signed up for their Grill Master mailing list and wrote down number on that. Clerk took it upon himself to do a little checking for us. *high five* to him! I was impressed!
Showroom is well stocked with all your BBQ needs, all the spices you could ever need, and flavor wood chips you would want, briquet’s, a new gas grill, a portable grill, a new egg smoker, outdoor heaters and outdoor heaters with music!
Barbeques Galore is the perfect MAN STORE! Its located right next to Kinder’s meats and Trader Joe’s so you can buy a BBQ and then go get some meat to grill or smoke and call it a night!

I can’t imagine a more epic fail than BBQ’s galore in WALNUT CREEK. There only redeeming value is the selection of smoking woods but Orchard Supply is upping their game in that dept. so unless I want to buy a new overpriced grill… there’s no reason to go to BBQ’s galore.
I’ve called there for various standardized replacement parts for my smokers and grill. Never have em. BASIC stuff like water pans or Ignition parts…
The staff are more like clerks than outdoor cooking afficianados. I get better advice from my Kinders manager.
ORCHARD SUPPLY has a far better selection of goods for the everyday griller. I runn two 4 burner grills for a 30 person tailgate crew and have two smokers at home so I know a ilttle about a little.
Parking is a nightmare as well on weekends…

I wanted to replace the front of my fireplace. I paid for an estimator to come out and take measurements then went into the store about a week later to select and pay for my choice to be installed.
Ooops, they lost the information? I need to take another afternoon off? There are no refunds on the estimator now that I’m not sure I want to do business here?