The Home Depot

Where to start? Where to start? First, the service here is terrible! The sales associates are clueless and unprofessional. They pay no attention to customers whatsoever. Also, KENDRA… the hiring manager, is the WORST person to go into business with. A really good friend of mine was trying to get a job here and while she was interviewing him, she was fighting with her «baby daddy.» Aside from that, she has also lost his drug test results NUMEROUS times and has yet to call to apologize and/​or give him an alternative solution. Overall, this Home Depot is terrible! I hope this review finds its way to corporate or I’m going to have to make a few phone calls myself. Never again. I will also be telling all my friends about this terrible company!

Service at this location is terrible! There were 3 people along with us looking for service at the paint mixing station and no one there!!! We were also wanting to consult on a kitchen remodel and, again, no one who could help us on duty. The person minding the department told us the kitchen designer was on a lunch break. Seriously!?? So there’s no one else qualified to do a consult during the 5:00 pm lunch break? It’s called coverage people, especially on a Saturday which is the only time us working stiffs can make it in to shop!

I came here on yesterday April 21^st, trying to color match paint I bought from them before. The color match system wasn’t working. So I left and called back 2 hours later and it still isn’t working. I called again today the 22^nd and the machine is being replaced in 3 days… that would be find if I didn’t need the paint for this weekend. To Lowe’s I go.

I gave the one in Alexandria 5 stars. This place was a joke. I came in to get some paint and was shocked by what I saw. Growing up in a paint store I have a level of knowledge on coatings matched by few people. First of all, there was absolutely no one around the paint department. I asked a couple workers moving patio equipment for help and was given a cold shoulder. I then found a nice young lady who told me she would find the person in charge of mixing paint. I had already waited about 15 minutes at this point. Another person was asking some very basic paint questions to the patio guys and they had no idea or cared about getting them the answer. Instead of saying let me find out, they also gave the employee a cold shoulder and lied to get the customer to quit talking to them. I helped the customer out. About ten minutes later, (almost half an hour), the only friendly employee came back to tell me that she can’t find the paint guy. I said it’s okay I have paint mixing experience and can mix the paint. She didn’t understand the difference between sheen and base. (Sheen is how shiny the paint is, base is how dark the color you can get with the paint). She tried to tell me information that was wrong, and I corrected her on multiple occasions. I ended up spending about 20 minutes showing her how to read paint labels, use their accu tinter, opening and closing paint cans easily, etc. This should be basic training given to more employees. Other customers were there who had questions about square footage per gallon and painting bare dry wall. At this point the guy in the paint department finally arrives, and starts telling the customer complete wrong information that could be found just reading the back of the label. Overall, it took an hour to get one gallon of paint and I honestly feel this Home Depot owes me money for an hour of labor, training an employee, and selling some of their own paint. Corrective actions to this should include having the Alexandria Home Depot train this store and have more cross training. Also, there needs to be a manager or supervisor present to ensure employees aren’t away from their worksite for almost an hour! If any Home Depot Rep has any questions feel free to contact me.

this is a classic racist scenario. everyone who works there is of one race. they treated me bad, like a thief and a lier. i tried to return something malfunctional and i was shut down with bs policy nonsense. i went to check if my product was still being sold and it was but the store security guard loomed over me everywhere i went and stalked me throughout the store and mockingly fidgeted with his lame security devices. im going to sue them if this doesnt stop. plus their prices are higher than lowes. im going to lowes

Johnny from flooring must not have gotten his cup of coffee this morning. He was so rude! We were confused about which spacers to get for tile. We waited 10 min for him to come over and help us. All he said was «spacers? Right there» and kept walking. Wow okay. When he finally came back, we asked about where to find shoe moulding. This is where it got funny. He impatiently questions «Shoe moulding? Aisle 26.» So we start checking what aisle we were at to know which direction we have to go in, and Johnny thought it was the perfect opportunity to insert a sarcastic comment. He says «26 like the number». WHAT? Really? 26 like the number. Dude. No way. Thanks for correcting that for me. What’s that guys problem? But he gets 3 stars because his attempt at being rude actually made me laugh.

Went to this location to get a key made and they were no associates available. I then asked customer service to page someone to assist me. Waited 20 minutes and no one came to assist. I left and went to the Lowes in Waldorf, MD which is 2 minute down the road. I walked into Lowes had 2 keys made and walked in under 8 minutes. I recommend that you avoid this Home Depot location

Recommend going to Lowes, if you live in Waldorf. This store rarely if ever answers the phone and when they do they try to transfer you and usually hang up on you. If they ask to call you back tell them NO, because they NEVER called us back. Their customer service leaves A LOT to be desired. On one phone call 6 people told me «that’s not my job.» And Stephanie needs to retake customer service training and how to be a professional. They lost a very large window from a $ 7k order. NO one wanted to help us till I called Headquarters and got them involved. Love Anderson windows but will never buy anything from this HD again. And no one has apologized either.

The customer service at this Home Depot is almost non-​existence. Which from reading other reviews seems to be a common theme. I called FIVE times yesterday and after being on hold for 10 minutes I would hang up. The phone just rings and rings. And if you are lucky enough to FINALLY get someone to pick up the phone when they transfer you they either hang up on you or you get put on hold again. I’ll have to say the night before I called the same amount of times with the same experience with one difference. I selected Pro Services and a nice guy in that department actually walked back to Millwork and had someone answer the phone. My mom and I went into the store a couple of weeks ago and although the guy in Pro Services was trying to help us there was a LOT he did NOT know about windows and doors and had to keep calling someone. If they are Pro Services shouldn’t they know enough to at least put in an order? At Lowes most (not all) the Pro Services folks know enough to at least put in an order. We were hopeful because my husband and I really liked the Home Depot’s in Northern VA. Very disappointed with the one in Waldorf.

My wife and I took our daughters to make wizard of oz birdhouses. Home Depot has a great program of small projects or kids to make for free on some Saturdays. Each kid got a package with precut pre drilled pieces and they each had an easy time putting it together with the help of an adult. They even had paints for finishing. The kids got certificates and pins once they finished. All in all a very nice activity.

I would give zero stars if I could. There is virtually no customer service whatsoever in this store. We had to speak with 5 different employees, including the supervisor on duty, just to get someone to cut some wood (which is a service they advertise in the lumber dept). Employees never know where anything is, if you ask where something is located, they will tell you to go look down an incorrect aisle. Meanwhile they all stand around in groups talking amongst themselves and ignoring customers. Don’t be fooled by the other reviews on here. We have given this location several attempts to get it right, but it’s just not going to happen unless the current management changes. We will never be back, and with Lowe’s right next door, we have found where we will be shopping for our home needs from now on.

this is to Anita the diva ! great review now i know where to go, when i need some help!!! aside from JESUS CHRIST!!! LOL

This place really puts the «C» in CUSTOMER SERVICE!!! Sometimes you want to keep it a secret, but I just had to write.
My Big project, a laminate install for the basement. After researching this DIY, and visiting that other flooring warehouse, I decided to leave it to the professionals to have it done right.
Home Depot came through. Their process of customer service, is hands on by every associate from start to finish to assist me, the customer.
First I set an appointment online with flooring and made the visit. Next Installation service, came out to measure and the measurement was HONEST, which saved me money over what that other flooring company’s measurements were. (Check my other review on flooring).
Never rush the process, make time for everything to go right. They have nice promotions, for home projects, with no hidden costs.
Next, I selected the laminate t be installed. A week later materials arrived at my home. They were even thoughtful enough to deliver, the Saturday after Thanksgiving, so it wouldn’t make a mess at my home with guest arriving. I waited three days for it to acclamate to the house temperature and it was installed on Wednesday.
The employees were very helpful and professional in owning this project as if iit were being installed in their own home. The results are beautiful and the cost was reasonable too. I stand behind Home Depot, for «more doing, more savings. I’m so thrilled that I will trust all my Don’t DIY projects to these professionals. This is how your money should be spent when doing business.
The HOME DEPOT «Waldorf» associates, are the BEST!!!

What a day. I have spent thousands of dollars at this HD and never bothered to review it. Helpful (generally speaking) and cheerful (appearing to be genuinely speaking) staff. I have been doing one of those major never-​ending DIY renovations and come here often. Way too often. Fortunately-my-wife-trusts-that-I’m-not-seeing-someone often. Then came today, and some way too eager staff member drove me to drink. I feel better now that the bottle is almost empty, but just a few hours ago I was so angry I did something I had not done in decades: I began ranting about it as soon as I walked in the door and did not realize until I reached the bathroom (I really had to pee, as HD took do long) that I didn’t kiss my wife first. I was shocked. (She was amused — that’s why I love her so much I always kiss her first.)
The plan was a «quick trip» to HD, get home before dark, go for a quick run with the dog, and then help prepare dinner. But this was a trip for 2x lumber. You know the kind: that tight bundle wrapped in a band when delivered to the HD floor and then starts breathing, stretching, sighing and twisting as soon as they break the band. You go to the part of the bin that hasn’t already been picked over and start trying to find 2x that isn’t bowed, warped or twisted. Then, after a while, you settle for just a little bow. Then later, you pretend it’s not as bowed as it is. (No matter, by the time you get home, the fresh air and unhindered space will cause the 2x to twist and bow anyway. Nearly close to being straight boards go into the truck and the Medusa comes out.)
So I had finally selected my lumber and, just as a reward for the challenge, I walked over to the tool isle to pick out a drill bit and clamps I am in no hurry to use, but really want to buy real bad. It beats lumber, anyway. I take my time to select the best merchandise (and check online reviews, just to be safe), but not too much time, as I need to get home and get started on the dinner pasta sauce.
When I have wasted all the time I dare, lest I have some explaining to do when I get home, I go back to my cart full of carefully and painstakingly selected sub-​prime-​but-​serviceable lumber. It’s gone! It is nowhere near closing time and some helpful and no doubt apparently cheerful staff member took a break from doing customer service and must have tried to impress a boss by tidying up.
I was fuming. I stalked back and forth along the isles looking for it like the school bully would be looking for a puny nerd who hit him with a spitball. Seeing me waving around my drill bit and clamps like Rambo might have waved a serious weapon (well, I didn’t watch any Rambo movies, so maybe he didn’t actually wave them) the lonely cashier cheerfully asked if I was ready to check out and, with the skill of a seasoned Home Depot staffer who knows exactly what happened but prefers to act with empathy, led me back and forth looking for my cart full of lumber I already knew wasn’t there.
I apologized for throwing a tantrum even as I continued to rant. «Do I need to put an alarm on my cart next time?» «Do these people realize how big this place is? It takes forever to go pick out a tool and get back to lumber.» «My local lumber yard would never do this!» (Then, why wasn’t I at my local lumber yard? They «help» me pick the lumber — it rushes me.)
So it went, as I kept ranting and fuming, interspersed with apologies to this young woman who had no part in it. She said one of the clerks had asked whether to re-​stock the caand she said not to, just yet. She wished me a nice day once I picked through the lumber a second time and made it back to the cash register at twilight.
By the time I got home and had my running gear on me and my leash on the dog, he seemed to sense something was not right. Sure, he did the usual interrupting of my stride to sniff the bushes, pee, and eventually have a bowel movement just to prove he wasn’t wasting time. Ordinarily, he would then be done and ready to run with me. Not this time. He dug his heels in (or would have dug them in if dogs had heels) and gave me a determined look that said, «No way I’m running with you. Get a grip. I’m going back home.»
So, thanks to Home Depot, I had to change my route, run past the back door and let the fog go in leash and all as I hollered to my wife to take over, and then burnt off some steam by running much faster than I should have in part because I wax still so angry and in part because if I didn’t finish my run soon it would be too dark to see where I was going on a dirt road with potholes and no street lights.
It was do late by the time the pasta was done that it didn’t really matter that the wine was a disappointment. I got over the disappointing wine after the second glass. After the third, I was calm enough to write this review.
Sure. I’ll shop there again. Probably tomorrow, when I realize I’m short on lumber.

Having moved from DC I didn’t expect much from Home Depot — it serves a purpose.
However, this Home Depot is positively remarkable. It is always clean. Every time I have been there service reps are ready to help if I need it AND they really mean it when they ask, «Can I help you?» It isn’t lip service. There is a Lowe’s next door, but I’ve never needed to go there.
We have rented tools, purchased appliances, received deliveries from concrete to appliances plus the numerous purchases related to buying a home and moving. This Home Depot has yet to disappoint us.