Tommy Hilfiger Company Store

Worst experience ever at a TH store. The staff doesn’t understand how the discount work… And very impatient.

99% of the time I get good service here. Not too sure what these other reviews are about, but maybe I just come in on the good days? That 1% was for a rude employee at the dressing rooms. My bet is that she’s new. My gift card was being odd today but the sales associate and manager took the time to make some calls and eventually made it happen while apologizing and thanking me for waiting. I work in retail as well so I told them it was so problem and thanked them for their hard work and troubles. It was a busy Sunday but not once did they tell me I can’t use my gift card or if I wanted to just pay the full amount. That is some great customer service and patience and I could only hope they teach the same to all employees, especially Miss Fitting Room Grumpyface. Suck it up buttercup because retail is a hard teddy bear to hug. I really appreciate the service I get here every time. It’s worth the drive from town.

Pretty average nice and clean. Pretty well staffed. When I came here they were having a sale and actually had some pretty good sales going on shirts.
In the back the store was a little messy, but it appeared to be typical «trying to keep the clearance stuff looking decent, but people keep messing it up» struggles.
The setup of the store is nice and the staff seemed polite, but my entire time in there no one asked if I needed help. I’m not to worried about that because they were busy when I went and it seemed as though they were conscious of where shoppers were in the store and tried to be visible and near for any questions or inquiries. I just didn’t have any.
No dramatic pro’s or cons here.

5÷20÷14 8:57pm: Apparently the staff here is more concerned with going home early than selling clothes. I was basically rudely chased out of the store by every employee. Seriously?! Management needs a check up on the service level of their team. Honestly– straight up rude.

Don’t answer the phone and talk about ice cream when I’m waiting for you…
I was on the hunt for some beach towels. My friend had told me that she bought some here for like $ 10 and they were colorful and HUGE ones. Since I was out at Waikele, I thought why not… it couldn’t hurt to check it out.
They were having a huge sale and I ended up buying things other than my beach towel… go figure. The beach towels were like $ 15 but they only had white ones, how boring! Anyway, I went to go check out and the lady rang up my shirts incorrectly. She overcharged me like $ 10 which I only realized after I swiped my card. She couldn’t void out the transaction so I had to go to a supervisor. While all this was happening, my husband was wrangling my son at Zumies and he was waiting for me so he could decide what to get. I was trying to rush out of there but it was just not my day.
I went over to the supervisor’s till and she was processing the return and in the middle of the transaction, answers the call. I understand that you should always have someone answer the call but honestly, if you’re going to talk about your day, how hot it was, and how you want ice cream then it’s NOT THAT IMPORTANT. I don’t think you should be talking to your friends in the middle of my transaction if it’s not related to work. It just astonished me that this was a supervisor and she was setting a bad example for her employees.
Oh well… in the end what should have taken 5 minutes, ended up taking like 15 minutes and pissing off my husband. He ended up storming through the store wondering what was taking me so long. Way to go Tommy, way to go.
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