Tails Of Hawaii

My mini schnauzer Kona LOVES going to daycare ! I recently moved back to Hawaii from The Bay Area in Cali he was used to going to daycare at Petsmart at least 4 – 5 times a week. I was so glad to find Tails. I live in Kapolei so the location is good, and I really like the webcam Kona is well taken care of. He gets excited when we pull into the lot.
Great service, and the prices are reasonable.

Took my dogs there for boarding for 4 nights. My pit has been home with me since 3 pm. It’s 10pm and he is still stressed and panting. I almost thought he was experiencing bloat. I don’t know what happened there I just know that both my boys were super stressed and only have been sleeping for the past 5 hrs and my pit seems like he needs a c-​pap. I will never use them again.
Ps while I was picking up my dogs. I could hear one of the employees yelling shut up at the top of their lungs at the dogs. Never again

This is only for the GROOMING. I don’t care what people have to say. The grooming business there is pretty bad. I went on a trip, asked that my dog be groomed while I was gone. I came back to a shih tzu that looked like an OWL. My thoughts were, were they training somebody and had that person work on my dog? if I could see how bad the cut was, why didn’t the head guy there see it. that really pissed me off. now when I go in for doggie day services, I don’t even look at the grooming window… yuk! BTW, the grooming people weren’t there when I picked up my dog… I would have had a few words for them…

Price: $$
Service: (grooming) 5 stars! (reception/​staff) 5 stars!
Parking: Shared private lot
Hours: Good
This review is long overdue!
I’ve been taking my little old man chihuahua Skeeter for grooming here for years. He’s 12 now but whenever I pick him up he looks like a puppy again.
Their facility is extremely clean and so cute! I love that they have cameras too, it makes me feel a lot safer if he has to stay there. I’ve never had any trouble with the staff, everyone’s always been really friendly — I think they even lie to me and tell me how good Skeeter was even though I know for a fact he can be a terror (chihuahua!), lol. Skeeter hates baths but for some reason he always seems happy to leave me for the girls at Tails of Hawaii; they must have bacon hiding in their pockets…
I had my first human baby about a year ago and Tails of Hawaii really helped me out taking care of Skeeter while I was in the hospital. It was nice coming home knowing I didn’t need to worry about his care while I was healing.
Sorry for my late review, thank you so much Tails of Hawaii!

VERY BAD CUSTOMER SERVICE! Both the front desk girl and the groomer very rude. Spoke with manager over the phone, about what had happened. Manager didn’t seem to care about the situation. Seemed to be reluctant to apologize. Makes you wonder how they treat their animals you take your pets upstairs. Won’t bring our pet there anymore that’s for damn sure!

I’ve been taking my dog to get groomed here for some time now. The groomer is great, except today she (or whoever brought my dog down from upstairs) forgot to put my dog’s collar back on. I get a call after I picked up my dog and was already home napping after getting 3 hours of sleep from working the evening shift.
The person who called was not apologetic at all when she told me very curtly and bluntly, «We still have his collar. It was left in his cubby hole.» Almost as if it was my fault the collar got left behind. I didn’t notice the collar was missing, because when worn it gets hidden under my dog’s walking harness. No attempts at any apology for the fact that I would have to drive back to their shop for a THIRD time that day (Ewa to Waipio). Whether or not it isn’t directly your fault, a simple «sorry for the inconvenience» is ALL it would’ve taken. I wasn’t expecting her to grovel in an apology, but where’s the customer service? She told me the shop closed at 6 so I said okay, hung up, and went back to sleep for a while.
I get back to the shop to get my dog’s collar, and the girl who called me could see I was not happy. I NEVER yelled at anyone or raised my voice in the least. Didn’t swear. I never even brought up the fact that I was upset. I was just not smiling and not in the happiest of moods. I’m not going to fake a smile and be chipper if I’m not in a great mood after driving yet another 40 minutes round trip on my day off, for the *third* time in one day. I just asked for the collar, as all I wanted was to get in and out. As the other (nice) worker went to get the collar, the girl who called me on the phone stayed with me and pressed me on about how I was upset and hung up on her. I had no interest in arguing with her, letting alone talking to her. I responded straight and simply that I wasn’t happy about the third trip of the day to their shop from Ewa to Waipio. As I was walking towards the door (with my back towards her), she whispered to her coworker next to her, «She’s so rude.» I guess she underestimated how sound carries in that small room. Next time, I would suggest waiting until I’m out the door. Or saying it to my face. I simply responded, «I heard that,» and walked out. Once again, I had ZERO interest in getting into an argument with her. Didn’t demand for the manager. Didn’t ask for her name. It’s not worth my energy or time. I could see if you called me rude if I entered the shop yelling at everyone about their mistake, but I did none of that. Very disappointing experience. Such a shame as I’ve never had a bad experience there until today.

The grooming is fine. We’ve been happy with the cut our dog has been receiving for about 2 years now. A couple things bother me about their customer service. Depending on the day, you can get a nice enough person but on other days, you get someone that isn’t so pleasant. Not mean but just not pleasant or courteous.
The next thing that bothers me is that they overbook or fall behind their schedule. That isn’t the entire problem but why not just tell me before I drop off my dog? Basically, if your appointment is at noon, you drop your dog off and then your dog sits in a kennel before being seen. If it takes them about 1.5−2 hours to groom my 12 pound dog (on certain days that’s how long it has taken) and you call me a little after 4pm to tell me my dog is done, that means my dog sat in a kennel for more than 2 hours because that’s how you choose to run your business.
We asked them directly about the schedule and they said they routinely tell clients that it takes 3 – 4 hours for grooming in order to account for whatever may throw their schedule off (ie. overbooking, late clients, grooming longer than expected, etc.). If that’s how you want to run your business, that’s fine. In my opinion, let owners be the judge of whether or not they want their animals to be left in a kennel for 1 – 2 hours before getting groomed. If they would’ve told me they were behind, I would’ve kept my dog and came back 2 hours later.

First time there and to use their dog grooming services. The grooming was very nice and the dog was happy to see me. My dog looked totally different and was given some baby powder to smell nice too. The place is loud because of the other services they provide. And it has a strong odor that I’m sure the staff is very use to and ignores at times. It is painted in a dark color inside and gives the place a kind of cold feeling. Very busy too, I walked in and waited for a while because the receptionist was on the phone with a customer. And she was by herself. Maybe a two person staff up front or at least a call button so they can call for help to the front.

We are thankful for the entire staff at ToH and the way they take care of our Maimai. It is comforting to know that whenver we are off island or in town, our Maimai is in good hands at ToH! The staff is friendly and they really take deep interest in their clients. They are kinda pricey but oh well, it is for our loving family member so no price is too high

Continued to take my 2 Yorkies to Tails every other month for the past years and was never disappointed.

I normally never give 1 star reviews. Actually this is my first one. But we took Maddy our Australian shepherd here for her first visit and it wasn’t a pleasant experience. The idea all in all is great as people generally work during the day so this would serve the leeward side as a convenient cheap place to occupy their dogs.
Now to the bad: In the lobby they have various cameras showing dogs playing but on the ground was poop and they don’t pick up after their «customers» regularly. I don’t want my dog playing in filth with her friends. That’s disgusting and plain negligence. Furthermore as icing on the cake, when she came home that night she had a limp which lasted 2 days and when she would stand up she whimpered. We noticed this as soon as she got home. This broke my heart and infuriated me. She’s my baby. After calling to question about it they said «oh we forgot but she fell down the stairs» 1) that should’ve been mentioned before hand 2) my dog didn’t fall down. Pardon the time lapse but I created my Unilocal account but haven’t used it for a few years. Anyway this review is for when she was a puppy. She was maybe 30 lbs so she could’ve easily been carried up or down the stairs. I can understand if it was a bit much for a girl they could’ve gotten a guy. Anyway we came to the conclusion she was dragged down the stairs. Would I return? _​_​no. And when my mom saw her credit card bill for that experience it ensured a disgusted infuriated feeling.

I went here under the recommendation of my dog-​buddy who have been taking his dog here for grooming. I wanted my dog’s nails to be cut and her teeth cleaned. The company’s Website, under the grooming section, said that dogs up to 40 lbs were $ 10 for the nail cutting and $ 15 for dogs above 40 lbs. However, the receptionist/​cashier argued with me for almost as long as my dog was inside getting groomed (which was around 10 minutes) about the price. She finally said that since my dog is only getting her nails filed as it was too short to cut, that she’ll charge me only $ 10. I told her that no, she’s giving me the $ 10 price because that’s the price advertised, otherwise, it would be false advertising. But according to that receptionist that there were only two prices $ 10 for small (purse like dogs) and $ 15 for the rest. My dog is 30 lbs and according to the Website, the charge is $ 10 for the nail service for dogs at that weight! All I wanted was for them to honor that without making me feel bad and arguing with me about it.
I’m really annoyed at that this receptionist/​cashier would argue with a customer for as long as she did, especially since what I am saying is on their Website. It just shows they have exremely poor customer service and they don’t honor their pricing. I would have been a potential long term customer, now I am never trusting these people with my dog again. If I can’t even trust the prices they posted on their Website, how can I trust them with my dog?
By the way, I checked their Website as I write this post, and the same pricing sheet that says dogs under 40lbs are $ 10 is still up. There’s my proof that I wasn’t lying about the pricing. These people need to update their Website and retrain their staff! Hopefully they do one or other or both soon.
If you had no customers, you’ll have no business Tails of Hawaii — and you’re not getting my business ever again. Potential customers beware!

We took our new friend who seems to be a purebred Silkie Terrier to get what looked like her first Pro Grooming. She’s four and had been through some hard times. Now she’s loved and safe, let’s finish it off with a Spa day! We had just received Zoe a week before from rescue and she was pretty ghetto looking. The Groomer did a great job! Zoe’s long nails got a good shortening with out blood and she looked like a million bucks! Her haircut was very even and the bows were short lived but SO CUTE! I will bring her back.

I bring my dog in for play time when I’m going to be out all day. I watch her through the cam. She’s a good size so she’s left a lone by the other dogs which is fine but I dont see the mediation that is shown on their website. The staff seems to be ok for the most part. But what I don’t like is that prices are not listed on website, so I called to inquire. It seems absurd to bump up the price for each play session. So where does my dog stay when she’s not in session? Isolated. I would not board her here based on other reviews. I think its fine for a 7 hr stay. Thanks Unilocalers.

I’ve only had two experiences walking into their store front, both to pick up my sister’s dog. Their store isn’t too hard to locate (at the very end of the building structure, across of the gas station [Aloha?]).
What’s interesting is that they do offer stream-​feeds of their rooms of your pet as they stay there, which is a first that I’ve seen.
Having worked at an animal hospital for 2 years, I’ve «heard» things. However, the staff is friendly and at least professional enough to not do anything on camera (haha). They offer some supplies in their store room as well, such as leashes and food.
Overall, from personal experience, and in comparison, not bad. Prices are quite affordable as well (for playcare).

A great place to bring your fur baby if your going away for a little while. I used the playcare/​boarding services when I went on vacation for two weeks. When you walk into the place it definitely smells like ammonia, but that was expected since it is a daycare for doggies. But the smell isn’t too overwhelming. The women at the front desk was very helpful and made us feel comfortable with leaving our little one behind.
One service that I absolutely love about this place is the web cam feature. Being able to watch my dog on web cam while I was away was comforting and fun. The various times I used the web cam to see my little fur baby I observed the employees holding him, and cleaning up every time a dog used the bathroom which I thought was great. You can really tell that the employees care about all the dogs there and take special care to make sure the area is clean.
Another thing that I found great was when I went to a dog event and stopped by the Tails of Hawaii booth some of the employees recognized my dog and remembered him, that was sweet. Definitely using their playcare/​boarding services if I ever need to leave my little one behind because I know he will be in good hands. Thank you Tails of Hawaii and all of your great employees!

We haven’t used any of the grooming services other than to have her nails clipped, so this review is for the playcare and boarding.
We’ve been taking our pooch to Tails for playcare since September. The very first day I took her to do her test run she shook like a leaf as we waited in the lobby — now she basically runs me over to get through the door! She obviously can’t talk but every morning she is just THRILLED to get inside. That speaks volumes to me!
On top of my dog’s obvious enthusiasm for the place, their customer service is top notch too. I felt that they knew me and my dog within just a few times of bringing her. I’m always greeted with a smile both morning and afternoon, and going there has become a highlight of my day as well as my dog’s.
We’ve boarded her a few times too and I was nervous at first as she’s a rescue and I didn’t want her to feel we’ve abandoned her, but she seems to enjoy her little staycation! It is nice being able to view her on the webcam and see her tail wagging, and I know the staff is taking good care of her. She is always wiped out once we get her home, but she always seems happy and eager to go back after a few days of rest.
One other thing I really appreciated from them was them notifying me of a lump on the back of her neck. It was something I had also noticed and had mentioned to the vet, but that fact that they saw it too and brought it to my attention shows they’re paying attention to the dogs under their care.

Excellent services for your four legged doggie babies.
I was amazed at how much attention they are able to provide all the pets in their care. They pups look so happy there!
I know if I was a dog, this is the place I’d want my mommy to leave me.
Play, feed & toilet breaks for your baby, optimum attention to their happiness comes at a price. But if you’re looking into it, you’re probably already used to paying good money for great services :)

Overall, I think the facility is well run. Pretty clean and my dog seems to have lots of interactions with both people and other dogs. My only qualm is that we are not allowed to go upstairs to the cabana to take a look at the area. It was previously allowed when they first opened business.
We’ve been taking our dog there on and off since they first opened, mostly for playcare. The owner is very nice. Love her. Not sure about one of her staff members though — Sasha. She was very curt and bordering on rude on the phone. I’m not sure if my call came in while she was in the middle of something but I don’t appreciate the tone of her voice. She seemed impatient with me as I was making reservations for playcare. All the other staff members would remember my dog immediately, but she did not. Perhaps those staff members have moved on to other jobs…
Past experience for boarding have been mixed. As I mentioned earlier, it’s a pretty clean facility. One on occasion, my dog was boarded for several days while we were on vacation. The owner called me while I was on vacation and informed me that my dog was injured. They treated her and asked us if we wanted to call a vet. When we returned, we took our dog to the vet and was informed that not only did she have the injury, she was dehydrated and fatigued. She was hospitalized for one day for IV fluids. In short, the entire boarding situation costed us a lot more than we expected.
Based on my experience, I think this is a satisfactory place for playcare but I would look elsewhere for boarding.

I brought our Yorkie to this place because of the suggestions of other Unilocalers. When i entered the place in the office area when you first walk in, it smelled of ammonia and pee. They won’t allow you to observe your dog in the room they go into or even go up there to see it which they say is for liability. But leaving my dog in a place that I don’t know how clean it is doesn’t sit well with me. They have cameras on for you to watch online, which is nice, but it only shows ¾ of the room and is sometimes lagging in connection.
When I brought Maggie there for her observation, she came out wet (they had sprayed a perfume or something on her) and smelled. I think they applied this to try to cover the smell she had picked up from the room.
I have tried a couple other places for boarding and have fallen in love with Akamai Pets and make the drive instead.