Capitol Auto Service

I was convinced by the reviews this place was a good shop so I booked an appointment. I wanted to get my 2004 nissan altima checked out because it was just bought a couple weeks ago. I wanted them to inspect it and do oil change.
So I get there before my appointment time and the front desk guy doesn’t greet me. I tell him I have an appointment and he asks me what for. Idk but I think he shuld be able to figure that out. They didn’t seem prepared at all. I leave the keys and wait in the waiting room. It’s already 15 min past my appointment time and no contact from anyone there. 10 more minutes pass and I’m wondering wtf because I had told the guy at the front I was going to drop the car off and leave. So now I’m 25 minutes off my schedule. I go outside I see my car was pulled into the building to the bay, a notification would be nice. I then leave to my ride and go about my errands. 230 comes around and still no call, they said they would call when finished. Wow 3 hours?! I call them and they said it’s done. He said someone had to have called… nope, no missed calls no nothing not even a message.
Now the work they did… my fluids are still low, my headlight was out which wasn’t out when I dropped it off, and all they said is there’s a small leak on power steering. Really? This is not good service. I would think a shop would be mindful enough to find these things and correct them as a courtesy! Fill up coolant? I doubt the whole quality of their work now, how much did they miss. Waste of time. Basically never listened to what I wanted and just gave me a 42 $ oil change. Never going back there

My first time there and it was a great experience. I got my mercedes aligned, didnt notice to much of a difference since my alignment wasn’t too off. It is a spacious clean location with a nice waiting room with k cups waiting to be made. As long as they keep up the good work then I will be back again for other services.

Phil talks down to people, and talks to you as you are dumb. The funny things is the guy hasn’t even graduated high school. I would recommend you go somewhere else just for better service.

We just bought a used 2004 Honda CRV that was in excellent condition but the steering wheel badly shook the faster you would go. We thought it might be the alignment and took it in to Capitol Auto Service for a diagnostic. We walked in and was struck by how clean this place was, especially for being an auto shop. A nice British guy helped us and we waited in their designated waiting room stocked with drinks and a TV. Sure enough, the alignment was the problem and they fixed it! The car drives so much smoother now and we couldn’t be happier. Capitol Auto Service charged us a very good fair price for the service done and we will be happy to return for any future auto repair needs. I highly recommend this place!

My husband is clueless about car maintenance. These guys troubleshooted all his lightbulb failures not caught by us or previous safety checks and were so patient. Their fees are minimal compared to the pain in the butt it is to access them.

Fast, easy to communicate with, no crazy prices in fact they were cheaper than Wahiawa Auto and Hyundai combined. I’ve since sold my four year old Hyundai I now drive a new Toyota and sad I don’t need the service for 2 years (they offer a 2 year maintenance free) but been sending my hubby’s older 2008 Toyota there and still running like new thanks to this place. The last time we went back for flat tire it was quick and painless and the price so nice under $ 20! Wow I was amazed. If you try to do anything at Sears it cost three times as much. Needless to say I will be back for more device as my car gets older (and wiser)

Went there today using groupon $ 49 for wheel alignment and safety check. Awesome service from Ryan (check service rep) my appt was at 10am for alignment was checked in @1003 am and vehicle was on rack by 1007 service done by 1025am.
Friendly greeting @ arrival. The waiting room is awesome free bottle water and snacks to include comfortable chaires to watc tv. I recommend this place for fast alignment service better than waiting at Sears for 2 hours.

Thank you to the Manager Phillip and Kaiya for taking the time to check my oil leak. I came there around 8 something in the morning, and told them that Fastlube Waipio did my oil change and battery change a week prior, and that a few days later from that service, I noticed oil spots in my parking stall. So on Friday of last week, I went there again, and they said my oil valve cover and oil pan was leaking, and that in order to replace it, the parts and labor would be $ 792.98 ?! Wtf!!! Sooo I went to this place in recommendation from a coworker, and the checked my car. And guess what, they said it was just my oil drainage pipe that was loose, and they tightened it for free! FOR FREE! Not going to fastlube for an oil change again, i’ll take my business here from now on, THANK YOU PHILLIP AND KAIYA! You got my patronage!!!

I’m only holding back the final star because I didn’t actually take my Mini Cooper here, but I am highly inclined to do future business with them. I am writing this review because his no-​work on my car deserves some recognition.
So I am a fan of Capital not only because it is one of the few places that actually work on BMW Mini’s but because the owner was really gracious, generous and helpful when I was stuck in a huge bind with my Mini. He took time to talk to me over the phone and listen to my situation, then he talked my mechanic friend who had done the diagnostics on my car and get the codes from him, looked up the codes from the diagnostics, then called my friend back and gave him so recommendations that got my car up and running again. Not once did he insist that I bring my car to him. Who does that? Apparently this company does, thank God.

Recently I went to another auto shop and they told me that my car takes regular oil and with an oil change and tire rotation it cost me $ 50 total. When I went to capital auto they told me that my car only takes synthetic oil — which is apparently a lie– and the oil change and tire rotation cost me over $ 90. Never going back.

This is my 2^nd review of Capital Auto. I had my 2 vehicles serviced there in the past 2 weeks. This time I’m sharing my experience with auto repair and not just the great safety check alignment Groupon special they have.
Let me 1^st explain that I’m an ex-​professional mechanic and know when work is done right.
I got my truck serviced with a change out of timing belthe and water pump. They provided me a fair estimate. I had then continue. They found an oil leak and informed me before they did any work. I approved work.
Won’t go into specifics but I got my truck back early and it was fine. All work appeared fine. A few days latter I identified a problem to the manager. I need to share what happened.
The manager told me to bring my truck in and agreed that my concern was valid. He made me feel like a customer should feel. He didn’t rebut my concern, instead he was very supportive and took care of the problem to my fullest satisfaction.
Just want to say that I realize, no business has perfect employees. I won’t go over how he resolved the situation but I will say, I will come back for all my auto repair work. Thank you Phillip for great customer service and the comfort that I will always be treated fairly.

My first time here, I just needed air in one tire because my light was on. The tech told me that if it comes back on that I have a leak and to come back. Sure enough, it did so I made an appt and was back a week later. The staff was friendly upon my arrival, and they got me out so quickly that I had gotten invested in the episode of «Love it or List it» and wanted to stay to finish it. (I didn’t though) All in all, great experience, and will be back for all service needs for my car.

These guys are the best! Efficient and timely. I grabbed a Groupon for the alignment and safety check for $ 59 which is such a deal, I love Groupon!
I bought it, called in to schedule an appointment only for my alignment because my safety check isn’t due for a while now. They said when it is due that I can just call and schedule the safety check part later.
I was able to make an appointment for the following week and they told me it would probably take an hour, it took less then that which was great.
This place is located in Waipio right on the side of ⁷⁄₁₁ and across of Zippys. When you pull your car in, you get out, give them your car registration, insurance, and keys then you’re ready to go.
They took like I said less then an hour, left a message on my phone and I came back to grab my car. They have a cute waiting area that you can wait in also, but I had someone follow me so we could chill then just come back afterwards. They take you inside the office/​waiting area/​cashier place and the only thing I had to pay for was the tax. They only charge if it’s $ 10 and up on your debit and credit cards so make sure to bring cash for the tax of the service, which came out to about $ 2.35 or something like that. I didn’t have cash so they told me I was on file so when I come in to do the safety check them I can pay for it then. So awesome!
Great service! 5 stars!

So getting stuck on Ala Moana Blvd in the peak of afternoon traffic sux! Bringing my car into Capitol Auto Service did not suck! Phil and his crew are the best! He IS an honest mechanic and explains every detail of the work being done. Customer service from the service desk to the actual work is the best! Shop is clean! Waiting lounge with TV, computer, and light refreshments. Will refer this shop to everyone!

Best service I’ve ever seen. My car started shutting down on the commute home so I barely made it there and pleaded for them to help. They said they were booked for a week but the manager said it was probably something simple and he would just give it a try. He did a quick service and cleaned a part in my engine and it started running like new! I am so grateful he helped me out.
It feels amazing having a quality AND honest mechanic.

This place is great! Thank you so much Phillip for your honesty, integrity and excellent service.
I’ve had so many problems with my Ford Escape! I took my car into Phillip who kindly fixed my fuel pump and he diagnosed my throttle body as malfunctioning. He went the extra mile to investigate that Ford had a recall of this part and are repairing them for free!
Thank you so much Capitol Auto!

I had to go in to get my check engine light check. They charge me nothing for it. Then they explained in term I could understand and went through the steps with me on how to fix the problem. They explained how much the parts were and told me they can do it on the spot. While I waited in there waiting are where they have AC, free water bottles, coffee, restroom and free WIFI. So I could study while I waited. It was a pleasant experience. When I got home I called around to see what was the charges at other auto shops for my problem and I saved at capital auto.
Thanks guys

I am only giving this place a star because zero isn’t an option.
I went in and got quoted $ 500 to fix my entire AC
Paid $ 900. And guess what? It still doesn’t work!!! I would never recommend this place.
All about the money, they were nice until they got paid.

If possible call around and AVOID this place, there are lot more experienced, better places that charges the same. I learned the hard way. Go there see the place, you’ll wonder why they aren’t busy.
Thinking they give good service brought my new parts in, they put it in and told me it don’t work. David the so called «manager» gave me a too bad attitude, cant do anything about it with no calls to tell me early on. I needed to call them.
Very disappointing, I asked if we could work something out and I’ll pay the difference, he said yeah pay full price to reinstall everything. I said nah, I’ll take it somewhere else. No thanks!
Stay away. Never going back there.
BTW: My steering (even with a noise) worked better before I brought it into Capital, now I’m stuck with a $ 400 bill and a broken car. They don’t have the tools to check if the pump had pressure.
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UPDATE: Every mechanic mentioned to me that they should have know, if they were qualified and knowledgeable that you could hook up a pressure tester to the pump.
Fixed it ourselves. Guess we are more qualified then them.

I took my vehicle here to change the timing belt, drive belt, water pump and for alignment because I’m almost at 100K miles.
I read all the reviews and most of them were really positive and it was close to Kapolei since I didn’t want to drive to town.
The place is spic and span clean, checking in was a breeze and everything was done in a decent amount of time. Also the owner Phil was very nice and went over what they did with my car before handing me my keys when they were done.
The price was also reasonable and in fact the cheapest compared to other places that I called around for estimates.
I’ll definitely come back here to do my brakes next month.