Professional Auto Stereo

Very nice and helpful. Trying trying to sell stuff but sells your on the playthrough of knowledge. I would definitely recommend.

1. Went to Professional Auto and had two headrest Monitors Installed
2. Returned home and found the back of my two front seats detached
a. Took my car back to them only to find out they broke the clips in the back of my seats that held it together, but didn’t say anything to me
b. Had to wait two weeks for the new clips to come in from Toyota
c. One of the owners stated the clips were a one-​time use (my questions is why didn’t anyone say anything to me instead of hiding the issue hoping I would not see it). Dishonesty?
3. Fast forward to today. My monitors have lines passing through them. Took it back. They replaced with new ones since we still have the 1-​year warranty.
a. On my way home noticed there was not any sound. (Did they even test the system before they released the car back to me?) Waiting for almost two hours in order for them to fix it.
b. Arrived home and the sounds are now coming on and off. Went back to their shop and asked why can’t these issues be fixed without me having to go back and forth. They got irate and said I was being difficult. Is it to difficult to ask for proper service the first time rather than having to go back and forth, wasting my time and carrying two kids around with me, in order to get the service I paid for initially anyway?
I do not recommend this shop to anyone thinking about getting installation done on his or her car. You will have to go back to their shop on numerous occasions to get it done right. And don’t dare share your dismay with them, as they are not open to critical feedback.

Went here for a new stereo and speakers. They got the job done! The prices are reasonable and you don’t have to wait too long. Wide selection to choose from. Quality work and I’m very happy with the results. My car was in much need of an upgrade and I’ll probably be going here again in the future.

If I could give this place no stars that’s what they would be getting. They just could’nt get anything right. Every time I would bring it back to get something fixed, something else would break. My reverse camera doesn’t work. My amp wasn’t screwed on good to my chair and fell off. Now my damn deck isn’t working. Absolutely terrible experience!

This is by far the best car audio store on the island. Sam is a great guy who really just wants you to have the best possible equipment at the best deal he can give you. All of the staff is extremely friendly and respectful. They treat you as if you are family. I was able to get my new truck a full system within an hour and a half with no appointment. I highly recommend this shop to anyone who wants a premium car audio system.

This is my first Unilocal review ever. I usually shy away from writing reviews because I’m a bit lazy. I came to Professional Auto Stereo looking for a good car alarm after recently having my car broken into. I worked with Harold and he was able to set me up with a Viper, which I read about online previously and saw it had good reviews. He gave me a more than fair price that even included installation. I looked online to get an idea of how long installations take on average and was expecting 4 – 6 hours. They were able to install the alarm in 2.5! The installer was a highly trained professional that clearly knew all aspects of the alarm. He was even able to get the remote start feature to work when I thought it was not applicable to my car! Needless to say, I am more than impressed with the entire experience here and would highly recommend them to anyone looking for a car alarm or car stereo stuff.

My husband bought me a brand new car with DVD headrests players installed by Sam here at Professional Auto Stereo. When the dual players began having technical difficulties, I returned to have them looked at. Thankfully, we were still under Manufacturers Warranty and are having them fixed now. Sam successfully negotiated with the company to have BRAND NEW Upgraded units installed, whereas they wanted me to send the units back to be worked on. We all know that would have taken weeks, if not months. As a military spouse with an active-​duty deployed husband, going weeks without DVD players in my car was not an option lol.
This is the BEST customer service experience I’ve had in Hawaii, hands down.
Clearly his numerous high reviews prove that I chose the right company to work on our audio needs!

Owner knows what he is talking about and his equipment. He will make you a great deal I will definitely be shopping here and letting all my friend know to come here and shop as well.

Came here last week to upgrade my stereo system in my 4runner. Left the shop with a double din Kenwood echelon ddx392. Came into the store and Sam helped me right away and installed it. Then he showed me how to use it. This place has great customer service and the employees are very friendly. I highly recommend this place. Thanks Sam

Great experience! Walked in as a stranger, walked out as a ohana. Good people, and very knowledgeable about their products. Highly recommend this place. If you guys are looking for aftermarket sound system this is the place to be at. Thank you Sam for hooking me up. The kids love the dvd monitor. Definitely see you guys again for those head rest!!!

Called another place, and was told to call after 12 to get an estimate. Contacted these guys was able to get an estimate for exact cost to do an installation. Super fast service and job was on point. Will definitely recommend this place!

Their name says it all. These guys know how to do business and they are knowledgeable in their field. The selection was great as well. I came in with what I wanted and they guided me to the right selection, while I verified everything they were saying online. The install, although it was only replacing subs was fast despite fitment issue with existing equipment. As long as I’m on this island, they will have my business. This was the first time I went into a store and came out extremely happy and excited.

I recently got a new car and I wanted to be able to connect my phone so I could play my music. As soon as I got there I was helped and the guy was very informative. He helped me choose which radio fit me best and waited patiently for me to decide if I wanted to truly get it or not. When I finally made my decision he took my car and worked on it. It only took about 40 minutes and he showed me how to work everything on my radio. Really great service and helpful workers. Definitely recommend going there!

Great customer service. Clean facility and fast service! I love brought in my own subs and amp and purchased a double din from them and they cut me a great deal. Not only were they informative but took the time to make sure to show me how everything worked. The only reason I gave them 4 stars was because they left a couple wires out and some rubbish in my back seats after completing my hook up. Other than that I was happy with my products and service.

Came here yeaterday and they did an awesome job. Also we could watch the football game in there lounge. Excellent customer service. See Sam he is great!!! They told me install would take an hour but was out in half an hour :) Will tell all friends and family to come here. My husband will come here too to do install for his 2014 camaro.

Great experience, got what I needed without any pressure form the staff. Everyone there was friendly. patient, and helpful.
5 stars!
Thanks for the recommendation Unilocal

Went in to have a viper alarm and remote start installed on my Chevy Silverado. The guys worked hard and gave excellent costumer service. It took longer than they expected and they gave me a discount on the install even though I didn’t ask for one. They have a AC and a TV in the waiting area available so if you have to hang out it’s not too bad. They’re just great guys who do great work. They back up their work and warrentee the installation for life, and I can tell if you need to go back for any reason they will treat you right. My go to spot from here on out. Thanks everyone.

I am very impressed with the service I received. I went in just to get a quote for a deck, but I ended up buying a JVC monitor because I was given a good deal. The owner was very nice and helpful.
It only took an hour to install my new video deck and the owner went above and beyond to help me. I highly recommend this place for anyone looking to change up their deck or even install speakers or an alarm. I will definitely come back to this place!

I got everything I could possibly want from this shop. I first emailed through the Web site AND got a reply that day, which told me immediately these workers are professionals who care about customer service.
I received a thorough consult on a new system from top to bottom, and found something to fit my needs for a fair price. I brought my car back the next day, and they had the entire system (head and speakers) installed in 90 minutes. I also got a nice consult on using the unit, which helped.
Great work all around, and I am still impressed with the quality of the system. I recommend to anyone looking to upgrade!

The auxiliary jack (where you plugin your phone or MP3 player to listen to music) on my car suddenly broke out of nowhere after 5 or 6 years of having my car. I called Toyota to see how much it would cost to fix it, and they said it was $ 160 just for them to LOOK at it and run «diagnostics». Then another $x amount to actually fix it. No thank you!
It was much cheaper to just get a brand new stereo deck that was a MAJOR upgrade from my stock deck. How did I live without bluetooth for this long?
Professional Auto Stereo is really affordable and they have really good service. They’ve been in service for years, although they’ve moved around (their new location is by Tanioka’s in Waipahu – they used to be by Nanding’s). They also offer security systems, and they are coincidentally where I got my security system installed when I first bought my car.
The new shop is much bigger than I remember, has a nice couch to wait on, and is A/​C. It’s next to Tanioka’s and across the street from Elena’s, so your food options while you’re waiting are great. I liked that the owner didn’t try to pressure me into buying a certain audio deck. I hate when people pressure you into buying things you don’t want or need.
I suggest going early when they open at 10 AM for the quickest service. To get my stock deck replaced to a new one with custom housing took only 45 minutes. He also fixed my alarm button for my car that stopped making the chirping sound a while back.
So thankful to have upgraded and to not have to be subjected to Hawaii’s radio stations any longer.